1/5 Arianna Z. 8 months ago on Google
I've
had
an
overall
nice-enough
stay
at
Hostelle
Amsterdam.
I've
stayed
an
overall
of
18
days,
the
first
week
in
one
room
and
then
the
rest
in
another
room.
Despite
an
overall
decent
quality
of
service,
there
were
some
signs
of
negligence
on
the
staff's
part
which
touched
upon
myself
that
I
must
mention.
When
I
extended
my
stay
at
the
hostel
for
another
extra
ten
days,
I
was
moved
to
a
new
room
in
which
my
assigned
storage
space
was
broken
in
such
a
way
that
made
it
impossible
for
me
to
store
my
belongings
and
lock
them
in
a
safe
way
(the
lid
on
top
was
broken
into
two
pieces).
I
mentioned
this
to
the
staff
many
different
times
across
the
extra
ten
days,
and
their
only
response
was
that
someone
else
(the
handyman)
had
to
come
to
fix
it
and
there
was
nothing
else
they
could
do.
In
the
meantime,
they
did
offer
me
the
possibility
to
store
my
most
precious
belongings
safely
into
the
staff
room.
However
that
was
only
an
option
until
3am,
therefore
during
the
night
I
had
no
safe
place
to
store
my
laptop,
wallet
etc
and
the
only
thing
I
could
do
was
keeping
them
in
the
bed
with
me
:(
I
was
really
bummed
out
by
the
lack
of
proactivity
exhibited
by
the
staff.
They
kept
saying
that
there
was
nothing
else
they
could
do,
but
that's
not
true.
They
could
have
moved
me
to
another
room
where
the
storage
space
wasn't
broken.
Or
if
that
wasn't
possible
(which
I'm
not
really
sure
they
even
tried),
they
could
have
at
least
tried
to
temporarily
fix
this
storage
space
(if
they
couldn't
really
afford
to
remove
the
broken
one
and
give
me
a
new
functioning
one)
like
for
example
by
putting
a
lot
of
locks
that
tie
together
the
two
pieces
of
broken
lid
(while
closing
them
all
and
keeping
all
the
keys),
so
that
at
least
for
now
the
one
lock
that
I
put
down
to
close
the
whole
thing
has
a
fighting
chance
to
keep
it
together
because
the
lid
is
closed
on
top.
I
say
all
this
because,
in
the
extra
ten
days
that
I
spend
there,
I
did
pay
for
a
service
which
was
supposed
to
include
a
functioning
and
safe
way
to
store
my
stuff
and
instead
I,
unlike
ALL
the
other
hosts,
did
not
get
it.
Not
only
I
did
not
get
it,
every
time
I
asked
about
it,
the
staff
told
me
there
was
nothing
else
they
could
do
and
that
the
handymen
will
have
to
come
fix
it.
Well,
the
day
of
my
checkout
the
thing
was
still
broken.
I
don't
know
if
this
kind
of
customer
treatment
is
normal
in
this
hostel,
but
I
find
it
disrespectful
not
only
as
a
paying
customer
but
also
as
a
woman
at
this
point.
Their
whole
marketing
is
allegedly
based
on
"strong
independent
women",
but
then
the
all-female
"Hostelle"
staff
ends
up
treating
a
paying
customer
like
this
because
the
handyman
has
to
come
fix
something
stupid
like
that.
I
find
it
ironic,
although
it's
terrifying
that
they
don't
realize
how
badly
such
a
lack
of
wits
reflects
on
them
as
people,
or
better,
women.
The
cherry
on
top
came
when,
on
the
checkout
date,
I
politely
asked
at
the
reception
whether,
given
the
situation
I
had
been
put
in,
I
could
be
perhaps
be
entitled
to
some
kind
of
partial
refund
of
what
I
paid
for
these
extra
ten
days,
because
a
service
that
was
allegedly
included
was
not
actually
provided.
They,
of
course,
said
there
was
nothing
they
could
do
and
that
they
were
very
sorry.
I
don't
know
what
these
people
think
"working"
means,
but
when
you
work
in
the
hospitality
industry
it
means
making
sure
your
customers
receive
AT
LEAST
what
they
paid
for
and
if
possible
a
little
more
to
keep
them
happy.
If
you
fail
to
provide
a
service
that
the
customer
has
paid
for,
THE
LEAST
you
can
do
is
provide
some
sort
of
compensation.
Because
of
this
incompetence,
I'm
giving
them
1
star,
despite
the
overall
service
of
the
hostel
wasn't
that
bad.
There
were
rats
in
the
garden
though
>-<
I
hope
that
next
time
you
cannot
fix
something
stupid
like
that
for
a
customer
and
you
have
to
wait
for
the
handyman
FOR
MORE
THAN
TEN
DAYS
to
come,
you
think
about
it
twice.
You
clearly
have
no
idea
what
real
"girl
power"
is.
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