The two appointments I've had here: both began 20 minutes late, and bundled me out of the door after 5 minutes. Have been told by each doctor they only have time to deal with one problem before they need to see next patient. Ridiculous that this passes for healthcare here and I have never missed the UK NHS more. Every ill solved with ibuprofen. Preventative care? Forget about it! Only gave two stars because I assume the rest of the Dutch system is also this bad. I'm told it wasn't always this way - can't understand why people aren't angrier about the state of it all.

Unfortunately, even after persevering with this practise I decided to move after a year of bad experiences. Rather than having a proactive response to complaints I was often told to come back after 2 weeks or asked what do I think I should do about my complaints?! I often felt put off going to the doctors though needed to go. The receptionist is often judgemental and unhelpful. All in all very uncooperative staff.

whenever i call and request to speak English they shut the phone after i waited 15 minutes on line next one i again stand in line for 30 mins and call shut

Update (1 year later) - Still not answering the phone, virtually impossible to arrange an appointment. Really confused why this is happening, not a good luck for the health service here... (how many more 1 star reviews to this place need to get there act together, health is no joke)

Really bad experiences with the reception. Good experience with doctors itself. Not willing to register my partner I live with (while obliged to), due to the distance from practice (I moved 1 block further from previous address). When pointing out the distances in minutes (5) they refer to zip code change, which is clearly an indication of finding excuses to not register another patient (my partner). Really disappointed in the way they treat existing patients.

They never pick up the phone. I will go to an other one where they take their patients more seriously! Avoid

The doctors are not calling when promise, they do not care. The assisstant provides all the consults instead of a doctor with the argument "I had the same last week". Not professional. They also never send you to the same GP: always someone else.

I have only had great experiences with these general practitioners!

Nice practice!

Worse health centrum i've belong in many years. Terrible assistance, they never think you need to visit the doctor. Impossible to get an appointment.

Absurdly long wait times. I've been on hold for 40 minutes. What should you do with a GP you cannot reach?

It's remarkable that my comment keeps getting deleted even though I'm simply sharing the truth. This is by far the worst GP practice ever. The assistants are rude, unprofessional, show no understanding and completely lack empathy. Telephone calls are handled arrogantly without any actual help. Despite sending four emails, I have been waiting for a response for two weeks.

You call to make an appointment and at first they don't answer the phone. After trying a few times you are then told that they are not available and that you should try at another time. Then you call again and press 1 ''emergency line''. They will answer, but you will be told that the line is not intended for that. Apparently they are busy and therefore cannot answer the phone to schedule an appointment. What kind of dredging practice is this? That will be a complaint to the Disciplinary Board!

Never ever go to this health center for the care you need. I have experienced so much trouble in the years that I have been with this practice that the room is now overcrowded. It is a mystery to me that they are still allowed to continue after all the bad reviews. As described in other reviews, you can take at least an hour of your time to speak to an assistant (if you are lucky enough to get one within the small time frame; they are often 'in consultation') and you have to move mountains to get an appointment with one of the general practitioners. The doctor I got was different almost every time, so you don't build a bond at all and they always have to check your medical history in a poorly kept administration. During a consultation they make an unsympathetic impression, do not listen well and usually treat you as if you are a number that needs to be dealt with before they can go on their break or weekend; a very bad thing. I often had to return several times for health complaints that I had, because they often do not take them seriously and therefore do not draw up a quick and correct treatment plan for you. This means you always end up in the same circle and this story starts all over again. If you have the opportunity to register with another general practice, don't hesitate for a second!

I waited on the phone for 30 minutes. This is unacceptable for a medical facility. Also, and this is not only about this clinic, apparently there is no way a person from 1061 postcode can sign up for a GP

(Translated by Google) Recent months have been several times to the doctor because of pain. Doctor assistants are unhelpful, rude and take symptoms seriously. On Friday called for a request for analgesia. After taking the maximum dose of paracetamol and ibuprofen for six weeks, the pain relief did not work sufficiently. That Friday I called three times with first the advice of the doctor's assistant to stop taking paracetamol and ibuprofen and that I only had to take five tablespoons of honey a day because that would help ... And if I hadn't slept well for a few weeks because of that the pain that I could still sustain life. Eventually she would still consult with the doctor, then twice called because I heard nothing and finally I did not call back. Today called the complaint, no apology or understanding. (Original) Afgelopen maanden meerdere keren bij de huisarts geweest vanwege pijnklachten. Doktersassistenten zijn niet behulpzaam, onbeschoft en nemen de klachten niet serieus. Op vrijdag gebeld om een verzoek voor pijnstilling. Na zes weken de maximale dosering van paracetamol en ibuprofen te hebben geslikt, werkte de pijnstilling niet voldoende. Die vrijdag drie maal gebeld waarbij eerst het advies van de doktersassistente was om te stoppen met paracetamol en ibuprofen en dat ik maar vijf eetlepels honing per dag moest nemen want dat zou helpen... En als ik toch al een paar weken niet goed sliep vanwege de pijn dat ik dat nog wel even kon volhouden. Uiteindelijk zou ze toch overleggen met de huisarts, daarna twee maal gebeld omdat ik niets hoorde en uiteindelijk ben ik niet terug gebeld. Vandaag gebeld met de klacht, geen excuses of begrip.

(Translated by Google) SUPER POOR SERVICE. A lady sits behind the counter with a very arrogant attitude. Also very anti-social on the phone. Certainly not recommended !! (Original) SUPER SLECHTE SERVICE. Zit een dame achter de balie met een hele arrogante houding. Aan de telefoon ook heel asociaal. Zeker niet aan te raden!!

(Translated by Google) What a rude assistants !!!! Appearance seems to be more important than helping patients. They forget that thanks to us they have a job and we pay their wages. Management do something with it !!!! (Original) Wat een onbeschofte assistenten!!!! Uiterlijk schijnt belangrijker te xijn, dan patiënten te helpen. Ze vergeten dat ze dankzij ons een baan hebben en wij hun loon betalen. Directie doe er iets mee!!!!

(Translated by Google) Terrible doctor, does not take time for you. Takes personal conversation during consultation. I was referred to have blood sampled. After calling 6x with assistants (while it was said that they would contact me when the result was received) still no result! This has been running since May last year! But I will declare telephone costs with my insurance policy. They are rude and the doctor knows nothing, this was literally her answer to all my questions "yes I don't know". Please do not search for your doctor at this health center. (Original) Verschrkkelijke huisarts, neemt geen tijd voor je. Neemt persoonlijke gesprek aan tijdens consultatie. Ik werd doorverwezen om bloed te laten prikken. Na 6x gebeld te hebben met assistenten (terwijl er gezegd was dat ze met mij contact op zouden nemen wanneer resultaat binnen was) nog steeds geen uitslag! Dit loopt als sinds vorig jaar MEI! Maar wel telefoonkosten gaan declareren bij mijn verzekering. Ze zijn onbeschoft en huisarts weet niks, dit was letterlijk haar antwoord op al mijn vragen "ja dat weet ik niet". Zoek je huisarts ga AUB niet bij deze gezondheidscentrum.

(Translated by Google) Very bad house doctor I would not do it you are broken with pain and you can be helped on time they say either next day or in two days or they have no to work (Original) Hele slecht huis arts ik zou het niet doen je gaat kapot van de pijn en je kan op tijd geholpen worden ze zeggen of volgende dag of over twee dagen of ze hebben geen om te werken

(Translated by Google) Very bad treatment (Original) Heel slecht behandeling

(Translated by Google) What a bad practice. No privacy, is in line, even on the street. Other guests are just next to you at the desk and hear your conversation with assistants. Rude assistants, who let you as a patient figure out what happened. References are made without sending any report. Through and through a hell of a GP practice. Shame that she continues to muddle despite various complaints. (Original) Wat een slechte praktijk. Geen privacy, staat in de rij, zelfs op straat. Andere gasten staan gewoon naast je bij de balie en horen je conversatie met assistenten. Onbeleefde assistenten, die laten je als patiënt zelf uitzoeken wat er is gebeurd. Verwijzingen worden gedaan zonder enig verslag mee te sturen. Door en door een hel van een huisartsenpraktijk. Schande dat ze zo blijft modderen ondanks verschillende klachten.

(Translated by Google) Incredibly rude staff, especially at the desk. My wife wanted to make an appointment for our newborn child, but the receptionist decided that it is 'just flu' and did not want to schedule an appointment. We have just registered, but we are immediately looking for another doctor. (Original) Ontzettend onbeschoft personeel, vooral aan de balie. Mijn vrouw wilde een afspraak maken voor ons pasgeboren kind, maar de receptionist bepaalde zo even dat het 'gewoon griep' is en dus geen afspraak wilde inplannen. We zijn er pas net ingeschreven maar we gaan gelijk op zoek naar een andere huisarts.

(Translated by Google) Always runs out of fool always has to wait super long until it is my turn. (Original) Loopt altijd onwijs uit moet altijd super lang wachten tot ik aan de beurt ben.

(Translated by Google) friendly doctors (Original) vriendelijke huisartsen

Admin workers are not very helpful: they mix everything all the time.

(Translated by Google) Ms Ardjoen is a friendly and knowledgeable physician. However, the assistant's cold attitude does no good to the practice. (Original) Mevrouw Ardjoen is een vriendelijk en deskundig arts. De kille houding van de assistente doet de praktijk echter geen goed.

(Translated by Google) Good. (Original) Goed.

(Translated by Google) Poor service and incredibly brutally treated on the phone by receptionist Danielle. (Original) Slecht service en ongelofelijk brutaal behandeld aan de telefoon door receptionist Danielle.

(Translated by Google) Not patient friendly at all, let patients do their job. (Original) Totaal niet patient vriendelijk, laten patienten hun werk doen.

Nice and co-operative staff and doctors

(Translated by Google) Am very satisfied with this health center. Always helpful (Original) Ben zeer tevreden over deze gezondheidscentrum. Altijd behulpzaam

(Translated by Google) Easily accessible, many changes in doctors and assistants often unfriendly and curt. (Original) Slecht bereikbaar, veel wisseling in artsen en assistentes vaak onvriendelijk en kortaf.

(Translated by Google) For years at this general practice. Friendly and adequate. Always helped quickly. (Original) Al jaren bij deze huisartsenpraktijk. Vriendelijk en adequaat. Wordt altijd snel geholpen .

(Translated by Google) Bad help, almost impossible to schedule an appointment. A lot of hassle with an online tool, only available by phone while some things may not be discussed by phone. (Original) Slechte hulp, bijna onmogelijk om een afspraak in te plannen. Veel gedoe met een online tool, alleen telefonisch bereikbaar terwijl sommige dingen wellicht niet via telefoon besproken kunnen worden.

I tried for 3 days to make an appointment only to be told by another practice to go there as your doctor they have to see you. Only to be told by receptionist to call to make an appointment. After I explained the situation she was extremely rude, expressing her power and refused to make me an appointment. After I said so you cannot help me she walked off and referred to me as a junkie… she was the overweight woman around 30 years of age. I’m not one to write reviews. Under this time of need I’m absolutely discussed in this woman’s behavior.

I had a problem for three months. What was done? 4 tests, two appointments where the doctor asked me, what she should do now, prescription of antibiotics, which turned out to be exactly the wrong medication for my issue and just made it worse. A simple prescription-free medication from the pharmacy helped and if the doctor had actually examined me properly, I would not have had to go through months of problems, tests and appointments. Plus the costs that I have to pay for this mess. No need to mention that I will switch to a different huisarts.

I experienced an unethical and irresponsible behavior of a doctor. They don't keep appointments. One of the medical doctor, the way he handle patient is not expected from a medical professional. No medical doctor subscribes medicine without examining a patient. That is the reason for me to move to another doctor.

I've been trying to reach the assistant for two weeks now with no luck. They just don't answer the phone. You have to be there for your patients. This is unacceptable!

Phone is answered in a tone that is unprofessional, disrespectful and rude. It remains a major problem. Doctors and medical staff, but especially patients, deserve much better. I now see that the practice manager wanted to invite me for an interview a year ago. Well, please! But how do I get in touch with you?

super nice practice

Moved four years ago, but always stayed at the New West Health Center. My GP Mrs RC Ardjoen is a very nice and caring GP. She has always helped me with advice and suggestions without putting pressure on anything. A very nice personality with good knowledge and skills. The assistants are also friendly and helpful. For blood tests or a listening ear, everyone always knows how to put me at ease. Despite the increasing pressure in society and in healthcare, I always feel taken seriously and time and attention was paid to me as a person. My big thanks for that!!

Very nice practice. Doctors are professional and happy to think along with you. Assistants sweet and kind. Too bad people only write a review if there is something negative. So hence this positive review because something positive can also be reported!