DICK'S Sporting Goods image

DICK'S Sporting Goods

Clothing store Shoe store Sporting goods store Sportswear store Bicycle store Outdoor sports store Fitness equipment store Outdoor clothing and equipment shop Golf shop Hunting and fishing store Baseball goods store

Sporting goods chain with equipment, apparel & footwear for athletics, outdoor recreation & fitness. People often mention shoes, store, customer,


Address

6140 W Grand Ave, Gurnee, IL 60031, United States

Website

stores.dickssportinggoods.com

Contact

+1 224-538-2195

Rating on Google Maps

4.00 (235 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: shoes (9) store (7) customer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Praharsh Madappaly V. 3 years ago on Google
    Guaranteed to find everything you want for your indoor or outdoor adventures. I’ve been here a few times and never been disappointed.
    1 person found this review helpful 👍

  • 1/5 Christina S. 1 year ago on Google
    The store manager Joey was one of the rudest people I’ve ever met. If you have an issue with a customer you don’t speak badly about them to other employees right in front of them and make it obvious. He was cocky and condescending and has zero business dealing with customers.
    1 person found this review helpful 👍

  • 2/5 Randy G. 1 year ago on Google
    Was overcharged on purchase and installation of new grips for my golfclubs. I purchased 9 new grips and the photo of my receipt shows 10. What can you do to compensate me?
    1 person found this review helpful 👍

  • 5/5 Amanda G. 2 years ago on Google
    Pleasantly greeted as soon as I walked in. Displays were well maintained and everything was easily shoppable. I even saw one guy laying on the floor with a spray bottle cleaning under a fixture, so yes, I'm impressed. One could spend a fortune in here.

  • 2/5 Joaquin O. 1 year ago on Google
    I went to the shoe section to get me some Air Max's that were grey. I told some Asian guy to get me the ones I asked and returned with blue shoes. He obviously didn't give me the one's I wanted to try out so I asked someone else to bring me the Grey Air Max Dawn's. Next thing you know they took about 14 minutes to get a pair of shoes. I heard the workers talking in their and on their phones waiting for the store to close because it was 8:30 pm. The shoe section department can definitely hire new people!

  • 5/5 Madhavshanmuga Sundharam C. 2 years ago on Google
    We had a great customer service from Tyler . He clearly explained the difference between tennis shoes and athletic shoes . And guided us on which shoe would be comfortable for my child’s foot type . Thank you very much ! She feels very comfortable using it.

  • 5/5 Courtney W. 2 years ago on Google
    The store manager Joey is a wonderful person. So knowledgeable and helpful. Great experience buying a kayak for my husband

  • 5/5 Brandon F. 2 years ago on Google
    I had ordered a pair of skates online, received the wrong size. Literally was in there for less than 5 mins the exchange was super easy and the manager(Josh) assisting me had amazing customer service skills! Thank you for making this very quick and painless!! Made my holiday!! Again, huge thank you!!

  • 5/5 Deidra C. 2 years ago on Google
    I was in there looking for football gear for my son as he plays for a league in Zion. We walked in and were immediately greeted with enthusiasm by Joey (I believe that was his name)! I believe he is the store manager. He took his time and helped us find everything we needed, anything we could not find he offered to find at a different location or order it for us. It was such a pleasant experience. He joked around with my kiddo and made him feel as if he was the only customer in the store. This is the kind of customer service that deserves recognition. He truly went above and beyond assisting us! Thank you Joey!!!

  • 2/5 John S. 2 years ago on Google
    For the 15mins that I spent looking at treadmills, it seem liked the store had no associates. I was not able to get assistance on the NordicTrack treadmill that I was interested in. It felt like being in a Chuck E. Cheese with the basketballs being bounced all over the store

  • 5/5 Stephanie F. 11 months ago on Google
    My husband and I came in to buy shoes and were helped by a lovely young lady named Denise. She was super helpful in finding the proper shoes that fit my husband's fat foot and now we are equipped to run away from all of our problems in these new Brooks shoes. Stellar service Denise!!

  • 5/5 /VERD G. 1 year ago on Google
    Blair Subry is the gentleman to go see when it comes to professional help with your golfing needs, he politely answered all and any questions i had. Extremely Knowledgeable, and Courteous. Best regards! - Chris Chevy

  • 5/5 ZombieSwag5X 1 year ago on Google
    Excellent customer service!!! The girl in apparel was super helpful and friendly.

  • 5/5 Aquatic R. 7 months ago on Google
    I went there to buy a pair of shoes for wrestling. Max was really helpful. He explained how wrestling shoes should fit and helped me find a pair that fit perfectly

  • 5/5 Dana G. 7 months ago on Google
    Went for stanley cups and they had plenty to pick from. Happy with my purchases. Friendly cashiers.

  • 5/5 D&S C. 10 months ago on Google
    Good shop to obtain your sporting goods. Nice selection of sporting clothes and accessories.


Call +1 224-538-2195 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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