1/5 Daniel R. 3 years ago on Google
After
a
wonderfully
sublime
dinner
and
service
at
the
Heritage
restaurant
upstairs
with
a
group
of
friends
for
a
Birthday,
we
made
our
way
downstairs
to
check
out
this
great
looking
and
vibing
bar
/
lounge.
That's
where
the
greatness
ended.
After
securing
a
table
for
our
party
of
8,
the
hosts
seemed
friendly
and
attentive...THEN
the
first
round
of
drinks
took
about
25
mins
to
arrive.
THEN....they
forgot
2
of
our
ordered
drinks.
THEN
after
countless
requests
and
promises
for
a
simple
order
of
ice
water,
we
were
forgotten
about
twice.
THEN
one
of
our
friend's
drink
orders
was
completely
forgotten
about,
and
after
around
45
MINS
since
the
first
order,
the
drink
was
then
finally
delivered!
The
bar
was
at
about
70
percent
capacity
and
not
overly
busy,
yet
the
staff
seemed
frantic
and
all
over
the
place.
Very
very
disappointing.
The
unfocused
service
completely
killed
any
fun
vibe
our
group
carried
from
the
delightful
dinner
upstairs.
For
the
insane
20+
dollar
per
drink
prices
they
were
charging,
the
cocktail
quality
and
service
left
miles
to
be
imagined.
-
PS
the
watered
down
"Moscow
Mule"
they
served
us
which
had
little
to
zero
vodka
in
it,
and
came
in
a
warm
ordinary
glass
(instead
of
the
signature
copper
cup)
was
an
absolute
disgrace.
Such
a
shame,
because
the
bar
and
decor
are
absolutely
gorgeous
and
have
so
much
potential.
Better
management
of
staff,
improved
delegated
service
zones
/
tables
for
staff
to
maintain
and
higher
quality
cocktails
could
possibly
save
this
hidden
treasure
of
potential.