2/5 Belinda H. 3 years ago on Google
We
stayed
at
the
hard
rock
hotel
and
we
were
very
excited
to
visit
the
beach
bar.
Upon
arrival,
we
ordered
a
drink
and
sat
down
in
a
cabana.
About
10
minutes
later
a
waitress
told
us
that
the
cabana's
were
reserved
so
we
thanked
her
for
letting
us
know
and
moved
to
another
table
to
finish
our
drinks.
We
walked
up
to
the
bar
to
ask
about
reserving
seats
and
they
pointed
us
to
the
opposite
side
of
the
bar
so
we
walked
over
to
the
other
side
and
Asked
about
reserving
seats.
The
staff
person
said
we
had
to
reserve
through
the
hard
rock
casino.
We
went
to
the
casino
and
asked
about
this
and
they
sent
us
to
guest
services,guest
services
said
there
was
a
kiosk
for
this
purpose
at
the
beach
bar.
We
went
back
to
the
beach
bar
and
there
was
NO
KIOSK.
I
then
asked
again
and
was
told
by
beach
bar
staff
that
there
were
no
reservations
available
over
the
next
five
days
(5DAYS)
and
that
we
had
to
be
there
by
8am
to
reserve
seats
on
a
first
come,
first
serve
basis.
This
made
absolutely
NO
sense
but
we
went
back
the
next
day
and
paid
for
chairs
and
an
umbrella.
I
asked
the
staff
once
more
to
clarify
that
once
I
paid
for
the
chairs
that
they
were
ours
to
use
all
day,
the
manager
then
said
we
can't
guarantee
that
they
will
be
there
if
you
leave
for
lunch,
pulled
his
hair
and
walked
away.
This
was
totally
confusing,
staff
were
rude
to
us
and
other
patrons.
People
asked
to
rent
chairs
and
they
were
also
told
they
were
sold
out
but
yet
others
were
then
were
permitted
to
rent
chairs.
To
further
exacerbate
the
situation,
on
Tuesday
the
beach
was
not
accessible
from
this
location
and
they
told
us
this
after
we
rented
chairs
again!
So
all
day
the
lifeguards
were
blowing
thier
whistles
and
chasing
people
out
of
the
water.
The
beach
and
bars
shouldn't
close
down
the
day
after
a
holiday
when
there
are
still
people
renting
your
hotel
rooms.
Save
yourself
time,
frustration,
and
energy
and
rent
chairs
next
door
at
the
landshark.
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