If I’ve had looked the reviews before my treatment, I wouldn’t be there to do my treatment and now just two months my crown came off again quickly!!!! The first time my permanent crown came off was week after they put it on, now just two months, can’t believe it just happened again! Have to spend over $300 to just put it back in Wellington cause I moved out Auckland and can’t get them put back for me, even I they can put it back for me for free I even don’t know if I can still trust. Dr Josh did my root canal treatment and implant crown since March, finally got all done in end of May, during the treatment there were so many issues with waiting for him to be back from vacation, then told me have to do another scan and just wasted the weeks waiting for the crown coming in. And every time after the treatment with the filling and the temporary crowns just scratch my tongue and mouth to swollen and sore then had to go back again and again ask help to shape it better. Thought everything is fine after got the crown so didn’t make any comments, who knows now just two months the crown came off again, have no idea the total around $7000 treatment fee for what? Just kept giving me different pressure, finally can’t be positive anymore, hopefully you can see the reviews and choose right dental place for your teeth.

Never normally leave reviews, but this is necessary to avoid this happening to someone else! I normally see Dr David Hong (who is great!), but I booked in with another doctor who was very young (maybe around 25?), she looked at my teeth and told me that I needed 4 fillings even though I had just been to the dentist less than a year ago and nothing had changed in my routine, so I asked for a second opinion with David Hong when he was free. He examined my teeth and said that my suspicions were right and she was possibly confusing decay for staining, thus I walked out of there $1400 richer. I will not be returning and I have been a customer for 8 years. David is a great experienced dentist and I am glad he did his due diligence and checked my teeth properly.

First time I had my teeth cleaned here the hygienist ran me through a very informative after care routine and eased my anxiety a lot. The staff are incredibly informative, helpful and ease the stress of going to the dentist! Big thank you to everyone at Lumino :-)

I’m quite shocked at the price difference between this clinic and others. I thought $2000-odd was normal for wisdom teeth removal after coming here several years ago. Turns out it isn’t, other good and reputable dentists charge less than half of this, and I was being grossly overcharged. Guess I’m wiser now.

Awful experience, they expect you to make expensive decisions on the spot without informing and educating you properly of all options available, seem grumpy and frustrated if you are unsure. It can be emotional to make a big and expensive decision if you’ve just been told you need a root canal. If you are unsure at the time they push you to rebook and come back again at a later date and try to rush you out the door instead of being patient and explaining options in depth to help ease your stress. I was booked with Aline and found her cold and unhelpful and she seemed like she would rather be anywhere else than at work.

*Visited July 2022* I was a regular visitor to the Auckland CBD branch, but I had an emergency issue with gum infection. That was the only branch that had the earliest slot, so I went. The overall experience with the branch and Dr. David Hong was not the best. I was examined by the dentist, and he decided to perform a periodontal treatment with a laser on the infected area. The problem was that he had to move me to a room with a deep scaler, but the room wasn't ready for the procedure. The nurse seemed lost, and many of the required items were missing. They made me wait for 5 to 10 minutes while they got ready. Once it was ready, the dentist performed the treatment and numbed my gum directly with needles. In my experience at other branches, dentists usually applied some numbing medicine to the gum area before injecting the needles, so that was unpleasant. The treatment was completed in 5 to 10 minutes, and it felt like the dentist was in a rush for the next patient. There were no clear instructions given to me on how to care for my wound, how to use the mouthwash, or how to take the antibiotic. I had to ask the receptionist myself for that information. The bill was expensive; it was almost $600 for a visit that lasted less than half an hour. When I went to pay the bill, I informed the receptionist that I had a Southern Cross Easy Claim, and they processed it right away. However, when I got home, I realized that any Southern Cross member was eligible for a 5% discount on the treatment, but they didn't mention that when I was paying the bill. I had to call them the next day so they could arrange that for me. Overall, it was not a pleasant experience visiting this branch. You could really tell the difference compared to the branch in Auckland CBD. The only good thing was that the receptionists were friendly. Unfortunately, I don't think I'll visit this branch again.

Always a pleasure coming here. The staff members are always friendly and professional. The booking process is a breeze, and they have the best after-care. As somebody who used to hate going to the dentist, I cannot recommend them enough. They will make you feel at ease and explain the processes in a very easy-to-understand manner. Thank you, Lumino Ponsonby. Keep up the excellent work!

I had an exam with Daisy and it was amazing. Super efficient and actually really relaxing- I could have fallen asleep in the chair lol. She explained everything very thoroughly and opened up conversation for questions or queries. Would highly recommend!