Hello there !! It has been for a while when I posted a review about next Gen. So to start with I am a member for 1,5 years. So I can tell u than now it’s a big difference in terms of cleaning and service in Next Gen. Simply saying, the gym became so dirty. Have a look at pics. Some words to Managment, you should have been checking out these feedbacks more often. Again and again, Next Gen Managment promises to organize cleaning process at the gym. Here we go after couple of months since my last review I have been promised by the owner of Next Gen Google account that someone from the team will contact me concerning my last review. So since that No one contacted me, I’ve come into conclusion that Next Gen doesn’t care about their customers, here is the reasonable question why is that ?! Are we not paying enough to receive a promised service or simply Next Gen doesn’t care due to lack of rivals in their particular business industry? So the reason why I keep posting the updates concerning poor cleaning at the gym because I still have that feeling that I can get enough attention on the problem from the top so the Managment will take right actions in order to solve the problem! Next Gen it is a win - win situation where you start providing the high standard of promised services. As a result, you will have loyal customers.

Been a member for under 6 months. I'd expect a lot more for the price you pay. The Carpark is always full when I normally turn up, staff aren't the friendliest and facilities always seem to have something up with it i.e Pool was out for a month, half of the showers closed, sauna and steam room not operational. Besides that, PTs and fitness side of things seem on par with any other place.

love this place I enjoyed the pool, spa and sauna.. Very social place...they have a soft play room where mothers can leave their babies for 1 hour, splash pool, indoor and outdoor pool, tennis court, cafe, family changing room, personal trainers always available to help, and complimentary towels.. I will come back again 😍

A club with rude staff that couldn't care less about maintaining rules and order at the swimming pool. Young kids were playing in the adult only pools, splashing water everywhere and swimming across all the lanes this evening, the manager on duty Matthew came to the pool, saw it and did nothing, didn't even tell the kids to leave the adult pool. This happens almost everytime we visit the club, they might as well take down the "adult only" pool sign.

Really disappointed with the services they provide, and from their response to other comments, I can see they really don't care about complains. Here are stuff which I'm not happy about: 1.Steam sauna not working most of the time. Pretty much broken since I have joined 2. staff is not friendly at all. I hope Its not only my experience that they are nice only to a particular group of people ? (Likely racism as I can see it in other comments as well ) 3. Showers are not cleaned as often as they should be. So I can say they are not clean most of the time.

I am a member that has been with NextGen for close to 5 years now. I want to write this feedback to let you know how the situation of the gym has been deteriorating. One, the steam room that is next to the pool has not been working since last year. I had been on several round-trips and now even after new year the steam room next to the pool has not been fixed. Secondly, the steam room in the hydro area is just worse - the steam pumps for only 3 minutes and then stops, it basically doesnt 'heat up' at all. People have been forced to spray water or hold ice to the sensor. It is frustrating that it's not running up to standard given all swimming pools and the spa are not working. Thirdly, the men's changing room is always with inadequate aircon. On rainy days it becomes smelly and smuggy, humid and unpleasant to be in. The gym has really changed a lot in recent years, changing from an above-average gym to now a below-average gym. I hope the management of the gym can take it seriously. I am paying over $100 a week for this and is really not what I expect.

Very bad experience with NG. don't wanna come again!! When I joined a 3-month membership, the consultant didn't advise that I have to cancel it when 3-month contract is expired. Otherwise the contract will continue. Also, I didn't received any copy of contract after signed. When I came back from my holiday, I found they still charging me and I sent the mail to ask what happened. One of staff replied that "after 3 month you can cancel if you wish with no cancellation fee " and use my asking email as a notice to cancel this membership! What?! It is very unprofessional customer service. Providing the signed contract show this clause, no! Any proof of a contract with this clause was sent to me? No! They are unreasonable charging me, and I pay for the consultant mistake!

Be the premium gym you are, please fix the toilet seats and keep the facility clean, soap gum all over the wall, not very hygiene.

The gym is very nice and most staff are friendly and knowledgeable, but for about a month, during the ASB Tennis Tournament you get treated like dirt. Unable to access the tennis courts, huge sections of the locker rooms are off limits and portions of the gym are set aside for the players. For the money you pay, you would think they would treat us a little better.

Compared to global gyms - the prices they are charging does not reflect in the quality of the facilities. Especially the changing rooms…also charging potentially new members $60 to try the gym is ridiculous. Your response is quite ridiculous…not sure if you knew…but all gyms are for members only 😂 mediocre response for a mediocre gym…you should aspire to the standards of GymBox London ;)

Awesome gym, fantastic staff, great cafe. Modern and connected equipment, fun and challenging classes, engaged personal trainers. Luxurious spa and sauna areas.

I showed up without an appointment for a tour. I said “ I’m sorry I don’t have any appointment.. is it possible to have a tour to have a look?” The girl at the front desk gave me an uncomfortable face … looked grumpy. I thought I’m not gonna sign up !!! But the manager Dani? He gave me a nice tour and he was very very kind!! So I signed up! I started joining classes. I love Maria and Greg’s classes!! They are awesome! Some people are coming late to the class. So rude and disrespectful. They always interrupt me. I wish the door had the lock!! An older lady was on the phone during the class. Very RUDE! I can’t believe she was using her phone !!! The gym is less busier than city fitness. I’ve never waited for the machine:) I wish I could book everything on the App ( spin, tennis etc )

Mariam Chueva Auckland Great Gym As someone who values their fitness and health, I am always on the lookout for a gym that can provide me with the support and resources I need to achieve my goals. Fortunately, I recently found a gym that ticks all the boxes - it has knowledgeable personal trainers, a great atmosphere, and even good food! The staff at this gym are incredibly friendly and welcoming, which helps to create an environment where everyone feels comfortable and supported. The quality of the classes is top-notch, with Zumba being a particular highlight for me. Gaby, the instructor, has an infectious energy that makes the class so much fun! I also appreciate the opportunities for socializing with other club members. It's always great to connect with like-minded people who share a passion for fitness and wellness. And with so many different activities to choose from, there's something for everyone at this gym. 5 stars 🌟 🤩 ✨️ from me Mariam Auckland

5 stars from me! Joined a year ago. Never joined a gym before - totally stepped out of my comfort zone! Underground parking and towel an added bonus. Swim in outside pool every morning (even in winter!). Clean and tidy changing rooms and cheap coffee. Very friendly staff.

I have not step foot in the gym yet, but I enquired about pricing and to be contacted via email. The sales person called me at least 20 times until I blocked the number. Perhaps my mistake to fill out my number, but borderline harassment is incredibly unprofessional and I highly advise to reassess on your sign up process.

Great space and lots to offer. Could use a bit of a spruce up but definitely the best offering in Auckland

I have been to this gym many times over the past 5 or more years. The comments made here on google are really suspicious, the basic grammar alone indicates it perhaps a particular group within our society trying to manipulate the publics perception of this facility. Anyway I want to say …one of the things at this club that makes me feel uncomfortable is the way certain club members act and behave around the sauna and pool (basically the wet areas). The cultural norms of these individuals is quite perplexing and I frankly speaking, have found these particular personalities to be quite self entitled and often rude and disparaging to other gym members. Yet despite their (what I consider) poor behaviour - the Next Gen staff have only ever been super polite and friendly. Most of the negative comments here are potentially from people - who prioritise their own self importance and don’t care about our culture of acceptance and tolerance of others- such a shame! Go pick a towel up and put in the laundry bin …I do!

This Gym facilitates looking good but the management is very poor. They give one free pass each month for the membership .since we have been many years members,when we try to use our free passes,they got a condition replied that is we have to keep bringing different guests for them,but we have never been told to use our free pass this way when we were joined

Great to be back on court at Next Gen! Forgot how much I enjoy this place. Time to hit the gym. Summer bodies are made in the winter 😅

The Stretch, Yoga and Mat Pilates classes are great for building ump core muscles and keeping your body injury free and mobile for sport.

great gym but patrons/members here are not that great unfortunately. get your stuff secured at all time. premium gym with not much premium members

My second home since 2014. Absolutely love this place, could spend most of my life between gym, courts, pools and lounge.

Fabulous gym. I have been a member for over 5 years now and it is always clean and tidy, even after the busy weekday mornings when it is very full it is always tidied up promptly. Love the upstairs pool where you can swim throughout the year. Great personal trainers too!

I'm a member and it's an awesome gym, amazing cafe, good tennis courts, brilliant sauna and pool. Excellent staff too!

I adore this place, its the best gym I have ever been a member of. All the facilities are under the one roof. And all the staff from cleaners to management are all so lovely. I like this gym so much I travel 40 minutes each way most days just to go

Been a member for a number of years, fantastic facility with great training equipment. Highly recommend Maddie as a P.T.

Amazing gym with great facilities. Only downside is the rather terrible cafe, but other than that, everything is wonderful. Especially the outside heated pool.

I simply love a gym and sauna One of the best place in Auckland Great atmosphere and customer service Enjoy every day there

Gym facilities are amazing. But I had a terrible experience with the creche. Rotation of staff, staff not showing up for their shift, and staff not experienced enough to work with babies. I have a baby 1year old, and I only could come to the gym if I could take him with me. sales team made me sign up saying they had creche 5 days a week. They sold me a service that didn’t existed. I basically wasted time and money with next Gen.

Very bad customer experience. I joined the three months membership with this club, but after that, they still continue to charge me without reminder. Even before the expired day i phoned the club to confirm the membership expired day. After I found the mistake and contact with them, no one email me and contact with me for the refund.