I have worked in retail a while so appreciate good customer service. I wanted to give the team at this store a big shout out… Super lovely staff and helpful service both times I’ve been to this Pandora store with questions/problems. Not my closest store by any means but I will drive the extra time to come here! Thank you :)

Staff was very friendly so happy with my nieces bracelet, Thank you,

Really happy with the service at Pandora Queen Street. I visited the store yesterday to buy a birthday present. I asked to see two specific charms, and when I saw all the others I ended up going for a different one all together. The salesperson was really friendly and helpful, and even though the store was quite busy, it felt like I was the only customer - I didn’t feel rushed and the salesperson didn’t get annoyed by my indecisiveness. While I was there I queried about getting my 1 month old sliding bracelet fixed, as I noticed the previous day that one of the stones were missing (which was weird because it’s not often that I hear about faulty / broken Pandora products). Reggie was super helpful, and to my surprise he let me exchange it for a new one as they had one in a similar size in stock! It was so easy and such an awesome experience. 10/10 would recommend. And of course the jewellery is so beautiful, detailed, sparkly, and great quality. Definitely worth the price, especially when you receive amazing customer service as well.

Amazing service, and 20% off on "Black Friday" Bonus!! Heaps of beautiful and trendy jewelry to pick from.. Just excellent for Xmas and Birthday presents.

Efficient and friendly service! After going to the sulphur springs my tiny turned black. The lady at the counter was more than happy to polish and fix my car ring. She did it straight away, took less than five minutes free of charge! All the staff were well presented and friendly.

Service doesn't get much better than at Pandora Queen Street. The entire team is attentive and welcoming, especially Elnaz, who was not only able to deal with my tricky demands, but do it all with a smile on her face. Lucinda and Yoyo were also a huge help! So, if you're looking for the best in Pandora, Queen Streets' the one!

Very lovely sales assistant, that was helpful and polite. Happy to show me many items. She took the time, to explain what Pandora has to offer in sales and to look up items. A very good shopping experience at Queen street, Pandora will go again.

YOYO YOU’RE THE BEST! After thinking that my bracelet had been ruined in Rotorua, Yoyo arrived to make my bracelet look like new. her attention was wonderful. Thanks 🥰

Very awesome staff, was super honest about the product and just super helpful! Yoyo was lovely😍 and helped throughout the whole transaction and more! Just honestly made us feel welcome and respected.

Every time I walk into this store, I am greeted with such warmth. I highly recommend this store for service. Year in and out - just amazing

I am a Pandora regular with most of my big jewelry collection being by this brand. The arrogance and condescending attitude I received during my few visits in this shop is unreal. The lady wearing interesting hairstyles and eyelash extensions is extremely arrogant and unfriendly. She keeps switching to their language ( 3 sales assistants being Philippino I believe) and talking about the customers while serving. That gives a weird feeling of not being welcomed at all- especially as after she speaks sth in their language the other two keep dropping glances at the customer they are discussing. Or frowning when you return to the shop to pick up the item (“oh that’s her again..”) - which made me seriously question whether I should ever go there. Seriously, it is just funny seeing these unprofessional people entertaining themselves by gossip and showing customers the attitudes.

Claudia was amazing - super helpful and fast with her service. The items are beautiful. Thank you!

Lovely helpful staff. Nice shop beautiful du

Very helpful friendly staff great experience thanks

The person that was serving us was Faye, she served us really well and gave us great recommendations!!

Yoyo is a great seller, very attentive and makes buying items much easier!

Please, lower the volume of the music one must shout inside the premises and the experience becomes stressful

Big thank you from Robyn from Australia to the crew at Queen St Auckland Pandora. I purchased a “too small” ring in Sydney for my Kiwi Niece 21st bday. The Crew were friendly and professional and sorted it out swiftly. I am still the best aunt in the world.

Had the pleasure of being served by Yoyo! She was so helpful and engaging right when I walked in. Definitely made it easier to find exactly what I was looking for and got to bond with her for the short amount of time I was there. She was absolutely lovely, 10/10 customer service!

My first time in a Pandora store and it was a pleasant experience. I was just planning to look around but I bought three pieces. I was assisted by a nice lady “Yoyo” and she added to the positive experience I had.