1/5 Xandra K. 1 year ago on Google
We
called
a
week
in
advance
to
make
an
appointment
to
view
the
special
collections,
left
a
voice
mail
to
call
us
back
with
available
times
for
the
day
we
wanted
to
come,
and
heard
nothing
back.
We’re
over
four
hours
away
and
carved
time
out
specifically
to
see
this
collection,
so
we
paid
for
parking
and
went
to
the
room.
An
incredibly
rude
woman
gaslit
us
about
the
fact
that
we
called
and
tried
to
make
an
appointment
a
week
ago
saying
no
one
was
here
to
answer
or
call
back
today
and
ignored
us
every
time
we
said
we
called
a
week
ago
—
as
if
it
was
our
fault
for
being
unprepared
rather
than
their
failure
to
call
us
back
after
we
tried
multiple
times
to
make
an
appt.
We
received
no
apology
for
the
inconvenience
and
she
wouldn’t
let
us
stay
five
minutes
to
briefly
look
at
the
items
on
display
in
the
open.
My
trip
has
been
ruined
with
zero
empathy.
I
understand
that
things
happen,
but
to
handle
a
situation
like
this
by
blaming
people
who
did
everything
they
could
to
secure
an
appointment
is
rude
and
unprofessional.
It
says
on
the
site
that
walk-ins
are
welcome
for
this
collection,
so
after
getting
ghosted
when
we
tried
multiple
times
to
book
an
appointment,
we
didn’t
think
it
would
be
a
huge
issue.
You
need
to
be
transparent
about
policies
and
maybe
show
some
empathy
when
your
department
didn’t
do
what
they
should
have
done.
Busy
or
not,
this
issue
is
not
on
us
and
the
person
working
in
the
room
did
absolutely
nothing
to
try
to
find
a
solution,
or
at
the
very
least,
treat
us
with
respect.
After
we
left
the
room,
we
could
audibly
hear
her
ranting
about
us
through
the
glass
after
speaking
to
us
like
we
were
children
getting
reprimanded
for
eating
a
cookie
before
dinner.
It
was
professional
and
insulting
all
around
even
though
we
were
reasonable
and
trying
to
find
a
solution
as
she
was
blaming
us
for
unpreparedness
that
was
the
fault
of
her
department.
If
she
had
just
said
that
she
was
sorry
for
the
mix-up
and
took
ownership,
then
that
would
have
been
one
thing.
But
that
level
of
disrespect
was
petty
and
uncalled
for.