This hotel does have a potential and no doubt a lot of ambition. It has beautiful well groomed territory, daily life music, nice spa, and in general eye pleasing. Feeling like there are some bright ideas but poor execution. This is the reason it cannot compete with other high end hotels in Antalya. Luxury resort simply cannot have such a poor level of service. Main buffet restaurant -a disaster. They don’t pay attention, don’t serve you drinks, don’t clean tables, don’t bring high chair unless you ask 5 times or raise your voice. One waiter in la Sofa restaurant spilled heavily tomato sauce from kebab on myself and my spouse and didn’t even apologize. Bell boys who are always in the entrance don’t greet you - instead they look away when they see you. Kids club- yes it s aesthetically pleasing. Nevertheless - there is no staff to keep kids engaged. Also I felt there is a poor hygiene, for example toys are not disinfected in a room for smaller kids. My daughter caught Coxsackie virus there. Overall feeling, there is no staff supervision, no protocol and most importantly - no standard of service. Staff are doing whatever they like. Of course, there are some good people like everywhere (lake house pool bar team, la perla restaurant) but there not many of them Grocery shops in the hotel- another scam. They sell items times 6 retail price. A pack of paracetamol- 13 euros (3 euros in the pharmacy in Belek), aloe gel- 40 euros (which you can get for 5 normally)… During our stay there was an olive fest festival but those who benefited were not the guests of the hotel- for this purpose a la carte restaurants la perla and la sofa were not available for the guests for several nights as there were special events exclusively organized for bloggers and journalists at the expense of guests- and this inconvenience was not even communicated in advance to hotel guests. My mother had to stay one more night in the hotel as her flight was rescheduled and we booked her one more night in Ela. My mother is over 65, she has arthritis and difficulty to walk. Guess what? The room that was allocated to her was accessible via stairs only. And not only this- the room was just in front on the restaurant la Salsa- where there was TEB (Turkish branch of BNP Paribas banking group) corporate event hosted and there was loud music until midnight. So my mother couldn’t have rest before taking her morning flight. Reservation team- another topic. Feels like they make up prices from the air. No transparency. Alyona who we booked initially our trip with and who we requested to add one more night for my mother came up with completely unrealistic offer of 700 euros per night for a room for one person in the month of October!!!. Additionally, when we were booking our stay with Alyona she advised we were to have a complimentary private transfer from/ to the airport. Our family was flying with two different flights so they refused to provide the second complimentary transfer insisting only one transfer is included. This gesture looked so lame, inflexible and cheap especially given we booked 14 nights stay, spent 5 digit number with the hotel - and most importantly the cost for the hotel would be nearly zero as they have their own transportation at place. Can you really call yourself as an ultra luxury hotel if you try to squeeze your guests on some small things like this? Next - a la carte restaurants. When booking our stay we were told there re a la carte restaurants that are included. We went to a la carte restaurants 3 times and it turned out this is the maximum allowance for our stay if we wanted to book more - this is more extra cost. 3 TIMES for 14 NIGHTS STAY!!! Conclusion- at this point I cannot recommend this hotel especially for the price we paid. We went to Regnum Carya last year paying not that much more and the difference was huge. Professional, trained personnel, nobody tries to squeeze you on booking a la carte restaurant or charge you extra for a transfer, we had even meet and assist and cip lounge in the airport included.

I have been to Ela quality resort few years ago and I can say that it has been a wonderful experience being there especially if you get an all inclusive package. The villa I took was great, service was good, the food variety was amazing, the massage was great as well! I recommend this place for people travelling to the Antalya area 👍

Unfortunately not nearly as good as is used to be. (10 day stay) 1. Buffet is 5 star 2. Room...2 stars: - Grey, black and green mold in bathroom, toilet and shower - wall paper peeling off - carpet pulling up - 3 days no water or no hot water - last day, water was running from the ceiling 3. Hallways same as room 4. Service/staff 2 star - there were only 6 personnel whom we met that were friendly and helpful - only 2 waiter serving the beach area - buffet waiters took 10-20 min to bring water most of the time. 5. Kids club 5 star for facility, but 2 star for program and staff. Program is almost the same every day and for two age groups 3-11 years.

Excellent from start to finish. We have the duplex suite which was perfect size for our family of 4 Very clean and room was supplied with all amenities that we needed for our stay including a fully stocked minibar that was replenished everyday. Excellent service during breakfast, lunch and dinner. All the waiters are extremely attentive. Throughout our stay, we were served by Esref who was very helpful and looked after us during mealtimes. Good person who requires recognition for his efforts not only with us but to other guests too. Overall a great stay. Great location and a feeling of exclusivity

Excellent service, excellent food and fresh drinks. Next time I would like to see fresh pineapple juice! Amazing activities and a beautiful hotel to spend time. A top high quality hotel.

Stayed for few nights. Great location. Amazing service and amenities. Highly recommending - I would definitely come back

We stayed here as a family 4 years ago and since then they refubished the hotel to an even higher standard, the food and restaurants are very good and the service from all staff is exceptional. A special mention to our personal assistants Günel and Araz who not only looked after us while we were on holiday but have continued to help and support us in getting our daughters teddy returned to the uk after we inadvertently left him behind! Having stayed at many high quality hotels around the world I have no hesitation in recommending the Ela excellence resort belek as they are very serious about providing the best holiday experience for all guests.

Fabulous hotel. Nothing to fault. Great for families. Food, service, and quality of everything are exceptional. A true 5-star experience.

We got the room we paid for and to be fair it is generally clean however we did have a couple of issues, firstly on your web site the room in the picture is not what we were given the description is not what it could be as we thought it would be a ground floor room and it was a 1st floor room. This was a huge problem for my wife as she struggles greatly with stairs due to health problems When I spoke with one of the men on the reception desk he said there was nothing he could do as I started to walk away from the desk I turned to go back to ask again and found him pulling faces at me behind my back which led to me shouting across the reception area at him. We later meet with your customer relations manager/ reservations who said they could move us in a couple of days which has not happened we are still in the same room and my wife remains struggling with the stairs I have returned to the customer service desk several times always to be told the same maybe tomorrow, I have now given up asking for help as we are now over half way through our holiday. We have also had issues with the servicing of the room the chairs on the balcony were soaking wet, dirty and were in useable for two days we asked for the cushions to be replaced they said they would be but it never happened eventually after two days they dried out and the lady who cleans the room cleaned them for us, the wardrobe door in my daughter’s room was very stiff when we arrived and then stopped opening with her clothes inside we reported this and the fix was to remove the door never to be seen again One day all our towels were removed we tried to contact housekeeping who did not answer so then had to call reception who eventually sent some towels over to us. The hotel is generally clean and tidy and the food is adequate but can be a bit the same every day To sum up the cleaning staff, catering and bar staff are very good and helpful however they are let down by the management who seem to have a first class degree in fobbing you off and delaying tactics If we were to return which seems unlikely we would definitely make sure it was a ground floor room

It's our first time in this hotel, but not first in Turkey. From the first moment we arrived it was wow...place, atmosphere, staff. In reception they welcome us very polite, the guy was speaking with us in Russian and English language, so first opinion was very good. We came 5 adults +1 child. They upgraded us from standart garden view to lake house suites which was private, nice atmosphere. I never forget this holidays. Always happy come to Turkey, but this time it's brilliant holidays. Hotel is very big, everybody can found for their taste. Many bars and restaurants. Every evening they have events, rooms they cleaning every day, you always can find clean towels for beach and pool area. Very polite staff. All day in main restaurant they coming to ask or everything is fine, or need something extra. I love this hotel for details which makes so big different. Big recommend.

Absolutely amazing hotel. The rooms, the service, the location were all amazing. There were activities for little children to entertain them. I recommend bringing your child here as he/she is going to love it.

A renovated hotel, close to the sea, with excellent service and delicious food. The little one loved it. Kids Club is 10 out of 10. The staff is friendly and always happy to help. Keep in mind you need to have a phone on you to order food in some places as they are unable to provide a paperback menu. They have also introduced a personal assistant to every guest.

Well, what can I say to really sum up our holiday, this was so 'Everything and more' than we expected. It was the absolute BEST. We flew in from Antalya Airport and had pre-booked a private transfer to Ela through our travel company, Tui, I would do this everytime as the flights from UK to Turkey are usually quite late. Some of the coaches took quite a while to arrive. On arrival we were ushered to the most beautiful reception area and brought drinks of our preference. We were given our room key cards and I was given my own personal allergen card to use at any food area. We were then shown to our room. We had a garden view balcony room. We had an extra bed made up for our 10 year old daughter which was amazing. The beds were so big however my husband and I only needed 1 of the doubles which they were in the room as twins and our daughter had the other. She was very impressed by this. The views from the balcony were serene. Mountains shrouded by mist and gorgeous gardens. Due to the later hour of our arrival we ordered room service which was good. It was 15-20 mins on arrival. On our first day we got our bearings and went to explore all of the areas within Ela. Our 10 year old was desperate to explore kids club so we went over. We were greeted by huge smiles and were impressed from first glance of the secure systems to keep our daughter safe. We signed our daughter into the kids club. you sign up with personal details and room number. Your child will then receive a wristband which once the child moves past the alarm system near the entrance/exit it will trigger rapidly. This wristband cannot be removed without the specialist equipment used in the kids club. Everytime you book your child in you will be asked for your room number and the child will be given a lanyard and a security bracelet. There are different activities at different times and on different days. Tilly really enjoyed taking part in the 'Talent Show' which was a special show. All of the children got their moment. There are shows, discos, themed nights and creative activities. The kids club has a huge creative area, lego room, baby room, indoor soft play area, outdoor playground. All areas are kept scrupulously clean and clear. Even though it's clear to see kids playing and enjoying themselves there was always clear walk ways. The kids club practitioners were always professional, happy and in appropriate uniform. They were able to approach every child with a caring attitude and the relevant language to the individual. The whole club radiated care, love and comfort. We felt totally at ease leaving Tilly and all she wanted was to explore what was happening next. We felt very impressed and extremely happy with every part of 'Everland' The pools were always extremely clean, kept clear and extremely fun. Lush to cool down in after a long hot session of sunbathing. There are 3 pools to choose from, the children's/ Toddlers area, the Olympic pool and then the main pool near the splash slides. It is the case of get out earlier if you want a sunbed right up to the pool. We weren't that worried about the specific spot. Get your pool towel laundered and fresh from 3 various points around the pool areas. Return them once finished with. The waiters and waitresses were very quick to keep you topped up with drinks around the pool area. Whatever your preference, they also bring you crisps, nuts, ice creams. Just over from the pool area is the equivalent of a centre, you can purchase any inflatables, toys, snacks or suncream etc. There is also a gorgeous fruit bar, where you can find melon, grapes, coconut, pineapple, bananas, kiwi, strawberries, apples and various other fruits chopped in bowls or tubs to take to your sunbed, or, back to your room. There is also a photography shop within the centre where photographs taken on Ela can be purchased. We had photos taken with a beautiful Parrot and choose which ones we wanted, these were printed for us to take home.

If you room in the main building you will ok. Leak room are very smelly so try to avoid them. The food in that hotel is one of the beast in Turkey , service could be slow or bad . Been there once but not any more.

Beautiful hotel with delicious meals (one restaurant operated 24/7, so it doesn't matter when you arrive). We were very well looked after by the very attentive staff who looked after us very well (especially at the Poolside Restaurant and the waiter at the outdoor patissiere). Excellent service from our Ela assistants (Slava & Kamilya). Appreciated the complimentary fastrack package at the airport (as it was chaotic). Stayed for 5 nights - 1st week of April23 Highly recommended

Amazing hotel, we booked all inclusive. A few restaurants had a little additional price per head well worth it. So many pools and entertainment. Staff were very attentive. Would 100% come back again.

Lovely location with delicious food for an all inclusive service!! I definitely recommend staying here. It’s just 2 min away by car to the Belek city Center where you can go shopping. Has private beach. Has some great facilities and great/ friendly staff Oguzhan is really great and was very helpful with everything! He Even changed a reservation for uș, from one restaurant to another. Definitely recommend him as well. Great variety for food and drinks and the food tastes really delicious!

Very nice hotel lots of activities and there are lots of water sports but they are not included but are great fun. There are good water slides lots of places to eat and some restaurants in the evening aren’t included but plenty are. The beach was clean and lots of sun beds. But I wouldn’t recommend going out side the hotel as it isn’t very clean.

Been in October. Very good hotel, with several swimming pools (incl. 50m lanes), aqua parc, lots of green trees/shadow. Clean. Food - very good and high quality (despite being an all inclusive), catered for any individual. Large selection of quality drinks. I can only recommend.

My second visit to Turkey, and we had a warm welcome from Leila. We were offered drinks and a small snack when we entered the hotel. Leila sorted out both our phones, connecting them to the WiFi and entering us into a WhatsApp group for the hotel. Leila showed us to our room then left us to it. The room itself was large with a big double bed and chaise lounge to sit on. The bathroom had a nice powerful shower and came with lots complimentary toiletries, even including toothbrush, razor and shaving foam. The fridge in the room, was well stocked with drinks everyday. The room was cleaned everyday and was spotless. My problem with the room was, the walls were so thin you could hear people in the next room having a conversation. You could hear kids running around on the wooden floors and people walking past my room. I was woken up every night by someone. In a five star hotel I don't expect this, so I've knocked two stars off. The service from the Ella assistants Leila and Alyena, was excellent. They replied to WhatsApp messages quickly, giving us useful information and service. Food wise there is plenty of choice in the restaurant, but not all allergy signs are accurate. Generally speaking the food is very good, a couple of times we picked up food that was stone cold though. But overall you can't grumble too much. The service of all the staff is excellent, from the cleaners to the serving staff and bar tenders. The pools are great as well, and we could always find a sunbed. The entertainment seemed to winding down for the season by the end of the holiday. We booked the exact same week away last year at the Titanic lara beach and there was more entertainment. If only the rooms were sound proofed this would be a 5/5.

Excellent service, nice meals, warm staff. Cleaning and maintenance were superb. 11 restaurants, many vars, huge kids place with tons of entertainment facilities. The fire station is the pinnacle. I recommend it undoubtedly.

We have been at this hotel in august and we really enjoyed it. The Mediterranean vibe helped to deal with the high temperatures. The kids club is the one that deserves 6 stars. The only minus is the AC in the room. Turning on and off during the night can be very disturbing. It should run continuously to keep the right temperature.

Perfect destination for excellent service and quality. All the staff were so helpfull and smiley all the time. Great facility, amazing drink selection on the bars. Especially for the babies the resort is a heaven! Will definitely come back!

Pro: - helpful and friendly staff, always interested in hearing your opinion - good or bad and asking if you're enjoying yourself, if you have a nice holiday and so on - spotless clean - kids' amenities in the room: bathrobes (differentiated by gender - i was highly impressed that they paid attention to my kids' names and we found a pink and a blue one), slippers and toiletries and a few other things. - pillow menu - i'm super fussy when it comes to my pillows and it felt great to be able to choose the perfect one. - the fact that it's a hotel on the smaller side, that makes you feel nice and cozy. It doesn't take forever to go from your room to the beach, for example. - beach cabanas. My God, I wish I was super rich and afford them every single day. You have a designated waiter and just push a button and call whenever you need something. It had a fridge, a sofa, bean bags and outlets to charge your phone. Super comfy! You feel like a king! Or Pasha :) - the cleaning lady always made my day for smiling and she seemed happy to see us and the kids. If she was cleaning another room and heard us on the hallway, she went outside just to say hello. Very nice lady! I'm so sorry I forgot her name! - great WI-FI. it works great everywhere, even on the beach Con: - food diversity (maybe because of COVID-19). Everything was super tasty, but not that many to choose from and i don't think there was any fish or sea food in the main restaurant's buffet. - kids' club was closed 2 hours/day for disinfection. It was open from 10 am to 12 pm and 1 pm to 6 pm, but my kids still nap in the afternoon, so they only had like 4 hours/day to play there and enjoy great activities, because then it was closed again. After 7 pm you could go there, but the was no staff to supervise the children. - kids pool could definitely have a bigger and more interesting slides. - for families with kids who wake up really early, it would have been amazing to have a bar near the pool/beach open before 10am. - ants in the room. This drove me crazy all 12 nights we stayed there. They were crawling on my kids at night and because there were so many, it was gross. - no shows in the amphitheater, but some entertainment at the pool bar for an hour or so, but the space was too small and the volume too high, so it wasn't a very pleasant atmosphere. Plus, some guests received blankets, others not. Even if there are more cons than pros on the list, we had such a pleasant vacation, that we will definitely return to Ela this year as well. We felt "like home". :)

very good value for the money paid - very good entertainment, very good quality drinks and food, very good service and extraordinary attitude from staff. they really try to make you relaxed and comfortable. it’s the second time we were here and they got even better. I don’t know who they can make the sea water clear, but it would be the cherry from the top off the cake.

Best Belek experience ever The hotel is great and really deserves to be a five-star hotel. The conditions were very good, food was delicious. We are happy with the atmosphere in the hotel. Many activities for kids and adults and healthy vacation for the mind and body. Guest relations are very welcoming and helpful during the stay and offering to help and are very well aware of the hospitality business and client satisfaction. Pool and beach was very clean, and everything was provided, fun places for kids and teens, also adults. A special mention for Derya very friendly person with an amazing character very helpful Almost forgot to tell that it’s very family friendly.

Very good Room Service. The Rooms are very clean. The food is very delicious. The Service at the a la Cart Restaurant is very quick end good. Very good shows every day something new it is never boring always something new very well organized i am really amazed. The only thing that was a pity is that the people from the reception do not give good information and are very snooty. The Team Kids club are very nice and friendly.

Maybe the best vacation I had ever. The resort is big enough to have walks, to spend time doing different activities. You really don't need to get outside it. The staff is perfect, from friendly to willing to make your stay memorable. The rooms are big, clean and have everything you need during your stay. There are 4 different restaurants with specific food, so you are not going to eat the same thing during a week. The main restaurant with the swedish buffet changes plates everyday. You have many pools with great water, so if the sea is not offering what you want, you can always have a swim. You can ask for food or drinks at the pool or beach. I was simply amazed that everything just works and I will certainly come back here!

I stayed there in 2020 September. Food was great. There are lots of different cafes and bars. Hotel personnel are very polite and smiling all the time. Restaurant food is delicious, a lot of varieties, and they have different food every day. I liked the bar at lobby floor. Air conditioners in the hotel work all the time, so you never suffer hot weather inside the hotel, it is very important. Front desk personnel are also very polite and attentive. Swimming pools are very good, Aquapark is very good. Animation has quality. Room service is very good. Hotel is very clean everywhere. Beach could have been better.

The whole place is really beautiful!!! We went there for 7 days. The service was great and everybody was really friendly and nice. The animators are unbelievable. They have different activities for every day (for example, kangaroo jump and zumba). Cansel (one of the animators) is really sweet and friendly (all of the animators are).

Rooms are clean. the staff is concerned but should be a little more friendly. The restaurant is poor, the variety is less, the food taste is not enough. The pools are beautiful. Indoor pool is a bit small. Children's playgrounds are partially adequate. The waterpark is relatively small. Bars have enough variety. Non-restaurant snack areas are almost nonexistent.

I've been there with my husband, who was for the first time in Turkey. He's super happy with the new experience. I've been in the Ela in 2008, when it only opened. Both times super happy. Everything is on top! We want to thank every single person who works there for their hard work! Such a friendly, sweet and nice people! We enjoyed very much. Super recommended for everyone. Young couples and families. We were super excited with kids area. When we have our own, definitely will come with new member of our family.

İ had a very good holidays in your hotel. The stuff was friendly and our kids loved mini club. Can't wait to visit your hotel in this year!

Had to wait for check in until 3:30 pm with a 4 y.o. ( more than 3 h after arrival, even though early check in was promised). The rooms are average (3-4*) and the sea view is a joke( even though you pay extra for it). Not a family friendly place as a lot of restaurants are adult only and the music is very loud until late in the night. The only positive part is the food that is very delicious, however the smell in the restaurant remembers of low fast food vs fancy restaurant.

I don't know where to start, but in short it was amazing. The location of the hotel is amazing with also a very large green garden. We loved the sea and the pier. The restaurants are of high quality with amazing food. And what makes it even better is the staff. Waiters like emre, rabia and necmi made sure we felt at home and they really took good care of us. I also want to give a shout out to all the lifeguards both at the pier as the aquapark. They were both very helpful as friendly. I can't honestly name one staff member that didn't greet us when we passed by. Turkish hospitality at its best!

Service from Caki is amazing. He can’t do enough to help and really made a fuss of my 10 year old Step-son. We have visited twice in the first 4 days of our holiday. Get in to the Restraunt (24-hrs) and you won’t regret it at all. A must try is the Sea Bass!!

The holiday was perfect , we truly enjoyed it, next time we will be back there. Recommending this hotel a lot.

After t6 years back in Ela. This evening dinner at La Perla. It was super, very friendly, welcoming and delicious. Top. Room 1345

Mr.Caki is the best chef of Anatolian restaurant!!!! We loved him, he is so nice and kind!

We came to this hotel on 14th of September for 8 nights and we enjoyed every day so far! Hotel itself are great, bar, restaurants and relax area are extraordinary! Hotel is kids friendly, our 3yo enjoying every moment. Kids club fantastic and baby sitting are stunning. Food is perfect as well as drinks and service. I highly recommend this hotel and definitely will come back.

Just finished our stay here with my boys. There were a few low-grade issues - my boys spent 5 minutes in the teen club before saying it wasn't for them and occasionally there were issues with language barrier. In saying this, all of the staff, without exception, were really friendly and they all made an effort (even the cleaners). There is also enough to do that the kids were never bored. The food was good and I liked the choice of free restaurants and ones that you paid a little extra for. The accommodation was really clean. It is definitely a luxurious holiday and the atmosphere is very relaxing and chilled but the unique selling point for me, were the staff. Thank you Ela.

Everybody is soo nice, kind and willing to help. Young and very friendly looking employees doing their best to keep you comfort and give the customers a real 5 star hotel experience. We love it. The room we are staying in is big and comfortable. The food is amazing from fish to steaks and traditional turkish cuisine. And everything is so tasty. The management made sure they deserve every penny. Definitely recommend..💯💯💯

The hotel is beautiful, the reception staff works quickly and is ready to solve any questions, help! The food and drinks are beyond praise! The territory is clean and well-groomed! A gorgeous beach and the sea!