1/5 Bill S. 1 year ago on Google
The
worst
experience
we
have
ever
had
in
a
Hilton
property.
As
Hilton
Honors
members
for
over
20
years
with
never
a
complaint,
I
guess
we
were
due.
The
unfriendly
staff
were
major
slackers.
The
TV
didn’t
work
so
they
moved
us.
Not
much
improvement-sat
outside
on
the
patio
that
evening
after
purchasing
a
drink
at
the
bar,
and
after
sitting
down,
we
realized
the
cushions
were
very
wet.
(Not
visible).
The
next
morning,
only
coffee,
cold
cereal
and
cold
bagels
were
available
unless
you
wanted
to
purchase
a
hot
breakfast.
We
went
to
sit
on
the
patio
again
only
this
time
the
cushions
were
visibly
wet!
Maybe
someone
could
take
them
in
at
night…???
The
biggest
problem
was
that
I
left
clothing
in
the
closet
and
reported
it
after
checking
out
the
next
day.
The
desk
clerk
who
took
my
call
said
she
was
too
busy
to
check
then
but
would
return
my
call.
That
never
happened
and
after
two
more
calls,
she
told
me
nothing
was
found.
That
means
whoever
cleaned
the
room
took
my
things
from
the
closet.
By
this
time,
the
housekeeping
staff
had
gone
home.
I
was
told
to
ask
for
Crystal,
head
of
housekeeping,
the
next
day,
but
surprise,
surprise,
Crystal
wasn’t
in
that
day.
I
later
spoke
to
James,
the
manager
who
promised
to
return
my
call
by
the
end
of
the
day.
That
didn’t
happen.
The
next
day
I
spoke
with
Craig,
the
regional
manager
who
was
going
to
follow
up.
He
said
my
clothing
was
not
found.
We
basically
got
the
runaround
from
everyone
we
spoke
with.
They
were
very
unresponsive.
Bottom
line,
we
stopped
there
the
next
day
on
our
return
trip,
and
continued
to
get
no
satisfaction.
The
clothing
was
not
found-“goodbye”.
For
a
one
night
stay
over
$213.00,
it’s
a
ripoff.
I
wish
we
had
read
the
reviews
before
booking.
Don’t
make
the
mistake
of
leaving
anything
behind
because
you’ll
never
see
it
again.
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