At the eye doctor counter, some of the rudest, less considerate ladies I've ever met. And i have private insurance, god forbid knowing how they treat kasse people. They speak no English even if on doctolib they said they do. They didn't let me have my appointment because "the doctor doesn't speak English either" nor they were ok with waiting 15 mins for a translator to get there, even tho i had a very urgent matter (i was in the ER 3 days prior). Stay away from this place.

Dr. Stafanie Jürgen is one of the best doctors in Berlin. I've been coming here ever since I've arrived in Berlin and she's been the most caring, passionate, friendliest and most understanding Doctor I've met. I really got lucky loving so close to her clinic. She's been taking care of me especially during my knee injury. Dr. Jürgen’s is very thorough, she listens and she actually cares about her patients. She always has a smile and I really appreciate that she enjoys what she does: helping people get better and giving them what they need to get better. I do advise people to come early 8-9 is great time for walk-ins, no appointments just register. Another doctor I wanted to note is Dr. Sebastian, he’s my orthopedist and he’s also incredibly amazing. He doesn’t just treats your injury, he dives deep into the pain and he doesn’t recommend just ordinary medicine, he looks at the side effects and communicates everything in detail. He takes his time and again he cares! Two more people I wanted to mention are Ollie and Nancy at the Orthopedic reception. Both are incredibly helpful and nice. They really go above and beyond to help everyone get what they need. Thank you so much for being so accommodating and I am so grateful to everyone here! Thank you! Dr. Stefanie Jürgen is one of the best doctors in Berlin. I have been coming here since I arrived in Berlin and she was the most caring, passionate, kind and understanding doctor I have met. I was really lucky to live so close to her clinic. She took special care of me when I injured my knee. Dr. Jürgen is very thorough, she listens and she actually cares about her patients. She always has a smile on her face, and I really appreciate that she enjoys her work: helping people get better and giving them what they need to get better. I recommend people to come early, 8-9am is a good time for spontaneous visits, no appointment required, just register. Another doctor I wanted to mention is Dr. Sebastian, he is my orthopedist and also incredibly fantastic. He not only treats your injury, but he goes deep into the pain and doesn't just recommend regular medicine, but he also looks at the side effects and communicates everything in detail. He takes his time and cares too! Two other people I would like to mention are Ollie and Nancy at the orthopedics reception. Both are incredibly helpful and kind. They really go out of their way to help anyone with anything they need. Thank you for being so accommodating, I am so grateful for everyone here! Thank you!

(Translated by Google) I've been calling for 3 days, I'm always on hold. Telephone availability equal to 0. This is not possible for a health facility. (Original) Ich rufe schon seid 3 Tagen an, bin immer nur in der Warteschleife. Telefonische Erreichbarkeit gleich 0. Für eine Gesundheitseinrichtung geht das gar nicht.

(Translated by Google) There is no telephone availability. With the online appointment form, although I have already been on site for the examination, I cannot select any appointments because I am simply not offered any. Of course, changing the weeks for other appointments only works if I switch to private patient. The second, additional star is because the doctor treating me made a competent impression, although I had slight difficulties understanding you. (Original) Telefonische Erreichbarkeit ist nicht existent. Bei dem Online-Terminformular kann ich, obwohl ich bereits zur Untersuchung vor Ort war, keine Termine auswählen, weil mir schlichtweg keine angeboten werden. Das Wechseln der Wochen für andere Termine funktioniert natürlich nur, wenn ich auf Privatpatient schalte. Den zweiten, zusätzlichen Stern gibt es, weil die mich behandelnde Ärztin einen kompetenten Eindruck gemacht hat, obwohl ich leichte Schwierigkeiten hatte, Sie zu verstehen.

Mein Hausarzt Herr Dr. Troendlin ist auch bei Zeitdruck immer freundlich und zugewandt. Ich fühle mich gut aufgehoben. Einige Damen am Empfang fühlen sich leider immer wieder berufen zu belehren in Unkenntnis der Fakten. Die telefonische (Nicht-)Erreichbarkeit zum Verzweifeln (Mo, 24.10.2022 24 vergebliche Versuche zwischen 08:00 und 11:30). Die ständige Umzieherei der Labors mit immer kürzeren Öffnungszeiten nervt. (Translated by Google) My family doctor, Dr. Troendlin is always friendly and approachable, even when pressed for time. I feel in good hands. Unfortunately, some ladies at the reception feel called upon to lecture again and again because they are ignorant of the facts. The (un)reachability by phone to despair (Mon, 24.10.2022 24 unsuccessful attempts between 8:00 a.m. and 11:30 a.m.). The constant changing of the laboratories with ever shorter opening hours is annoying.

Ich bin seit Jahren hier Patientin und muss sagen, dass beim Allgemeinen Hausarzt, die Ärzte ok sind, aber die Rezeption einfach sehr schlecht und unfreundlich ist. Ich habe öfters bemerkt, dass Sie fremdenfeindlich sind, weil sie sehr oft, jemand der nicht gut Deutsch kann, aber sich bemüht sich verstehen zu lassen und höflich ist, sie sehr unfreundlich und genervt reagieren. Ich oder andere werden oft belehrt, ermahnt und haben ironischer Weise ein Schild aufgestellt, dass man mit der Rezeption freundlich sein soll, aber in erster Linie sind sie es nicht mit Patienten. Dies wird mit den zahlreichen Rezensionen bestätigt. Gynäkologie: Reger Wechsel beim den Ärztinnen, hier hatte ich oft das Gefühl, dass man auch nicht richtig zugehört wurde. Ich selbst hab nach dem 3. Wechsel der Ärztin, dann eine komplett neue gesucht und gefunden. Augenärztin: Super kompetent, tolles Team. Zahnärztin:Ok. Psychologie: Extrem schwer ein Platz zu bekommen. Labor: Immer super Erfahrung, geht schnell und wird gut gemacht. (Translated by Google) I've been a patient here for years and I have to say that the doctors at the general family doctor are ok, but the reception is just very bad and unfriendly. I have often noticed that you are xenophobic because very often, someone who does not speak German well but tries to be understood and is polite, you react very unfriendly and annoyed. I or others are often lectured, admonished and ironically put up a sign to be friendly with receptionists, but primarily they are not with patients. This is confirmed by the numerous reviews. Gynaecology: There was a constant change of doctors, I often had the feeling that I wasn't really being listened to. After changing my doctor for the third time, I looked for and found a completely new one. Ophthalmologist: Super competent, great team. Dentist: Ok. Psychology: Extremely difficult to get a place. Labor: Always great experience, quick and well done.

For my part, I am very satisfied there. The nurses and doctors are always nice and friendly.

Yes, waited half an hour despite an appointment. A really frail old man was preferred, and as a human being I expect that. Seeing other people get upset in such cases makes me feel embarrassed. My treatment afterwards was still comprehensive and really super thorough. I hope I get “priority” treatment in emergencies, just like everyone else. Thank you for your humanity, thoroughness and the incredible patience and friendliness of reception and general practitioners.

2 stars for friendliness... but what good is friendliness if appointments are not kept? An appointment at 8 a.m. also means 8 a.m. and not 8:30, 8:15, 8:45 or whatever else. As a private patient, I pay a lot of money, but I also expect punctuality for agreed appointments. If you can't keep appointments, you shouldn't make them. For me at least that was it with this house and luckily I have a free choice.

Some of the rudest people I have ever encountered at the Hausartz here. This seems to be common throughout the clinic as far as reception goes, however the Doctors and Physiotherapists were kind. However even though the Physiotherapists were not rude, they did not offer anything in regards to helping pain management! They simply did manual therapy then left without any offer of what I could do also on my own, it felts like the minimum effort possible just to move along to the next patient. I would NOT recommend this if you want to actually get better. Overall I would not recommend this place unless you have no other option!

(Translated by Google) 2 stars for the very friendly staff at the orthopedic reception. However, I can tell from Dr. Only advise against Muzaffer Düzgünoglu-Ruffertshöfer as an orthopaedist. Wrong prescriptions written out and wrong treatment. I was supposed to get a splint for my knee and got a stabilization shoe. Unbelievable! Either he doesn't listen or it's the language barrier, but I find it very negligent. (Original) 2 sterne für die sehr freundlichen Mitarbeiter am Empfang der Orthopädie. Allerdings kann ich von Herrn Dr. Muzaffer Düzgünoglu-Ruffertshöfer als Orthopäde nur abraten. Mehrfach falsche rezepte ausgeschrieben und falsche Behandlung. Ich sollte eine Schiene für mein Knie bekommen und habe einen Stabilisationsschuhe bekommen. Unglaublich! Entweder hört er nicht zu oder es liegt an der Sprachbarriere, aber ich finde es sehr Fahrlässig.

After over 4 years of searching for a professional within the field of psychology/psychiatry throughout the entirety of Berlin, I can finally say that I have found someone so very clearly competent, motivated, patient empowering and qualified for the job they do. I will never not be grateful to have been blessed with getting to be Dr. Zech's patient.

Summarized everything doctors.

Nice receptionists and good appointment with Dr Ingmar. He was very friendly and helpful.

I was in this practice again today, we were greeted warmly at reception. According to the appointment, it was our turn. My 90 year old mother was treated very nicely in a very calm atmosphere. We always feel very well looked after! Thanks for that! Unfortunately, such a practice is very rare today. Please continue!

(Translated by Google) The pediatrician is the only thing that is still recommended there. Have been there with my children for several years. As far as the other doctors are concerned, I cannot have a say, since I "failed" because of the receptionists ... unfortunately I can only agree with the previous speakers. Absolutely unfriendly, incompetent and to get a "timely" appointment is more difficult than expected. (The probability of winning the lottery is greater there). Not to mention if you try to do it by phone. You hardly have a chance there. And if it worked and you get one on the phone, you immediately notice the absolute annoyed listlessness paired with the absolute standard sentence "We cannot accept new patients in this medical center!". Awful!!! As I said, I will stay with the pediatrician, even if I no longer live in Berlin but in Brandenburg. But otherwise the "rest" is more of an imposition. (Original) Der Kinderarzt ist das einzige was dort noch empfehlenswert ist. Bin mit meinen Kindern schon seit mehreren Jahren da. Was die anderen Ärzte betrifft kann ich nicht mitreden, da ich schon an den Enpfangsdamen "gescheitert " bin ....da kann ich leider meinen Vorrednern hier nur zustimmen. Absolut unfreundlich, inkompetent und um einen "zeitnahen "Termin zu bekommen ist schwieriger als gedacht. ( Die Wahrscheinlichkeit im Lotto zu gewinnen ist da größer ). Ganz zu schweigen wenn man es per Telefon versucht. Da hat man so gut wie kaum eine Chance. Und falls es doch geklappt hat und man einen an den Hörer bekommt, merkt man sofort die absolute genervte Lustlosigkeit gepaart mit dem absoluten Standard Satz " neue Patienten können wir in diesem Ärztehaus nicht aufnehmen!". Furchtbar!!! Wie gesagt, bei dem Kinderarzt bleibe ich weiterhin , auch wenn ich nicht mehr in Berlin sondern Brandenburg wohne. Aber ansonsten ist der " Rest" eher eine Zumutung.

I recommend anti-aggression therapy followed by training on how to deal with people to the little woman with brown hair who works at the general practitioner's registration office. It's not the first time that the little woman with brown hair has poisoned people. She is already called a poison dwarf among patients and there is probably a reason for that. No matter how friendly you are, anyone who makes mistakes or doesn't know things as a patient will simply be attacked, but not just by the little woman with brown hair, there are 1-2 other ladies. Therefore, before you go there, find out about the system that prevails there, which is always changing. The doctors there are really good and some of the ladies at the registration desk are always nice to the patients, even if they make mistakes or don't know everything. Respectful treatment should not be one-sided, the tone and manner also make the music;)

I was there 2 times already, by Dr. Zech. It was ADHD diagnostic and medication change at the second visit. Even though I went there for medication change and without appointment. I was feeling welcomed in the office and totally understood. If you're seeking for help with your ADHD - don't be scared. I learned on my own skin, that's better to wait for competent doctor, as get medicated by fast avalible doctor, without any idea of our beautiful minds.

I came there to therapeutist, kid doktor, dantist. Nice atmosphere, polite peoples

With my family doctor, Dr. I'm very happy with Jürgens so far. I have never been treated badly at the registration desk. Always friendly so far. I was also happy with the cardiology department and even got an appointment relatively quickly. So I don't have to fully understand the reviews here. I find it very strange, especially with a star.

(Translated by Google) Receptionist from Reception E on Wednesday around 09:00, direction Impolite. Very long wait and very incompetent, never again. !!!! (Original) Empfang Mitarbeiter von Empfang E am Mittwoch gegen 09:00,Richtung Unhöflich. Sehr lange Wartezeit und sehr Inkompetent,nie wieder. !!!!

(Translated by Google) Unfortunately, my children are in bad hands here with Dr. Marieke Apel. I made an appointment for my daughter's check-up and it was rescheduled for next month. A day before the new date, it was also canceled. I will definitely not be booking appointments here again. (Original) Leider sind meine Kinder hier schlecht aufgehoben bei Dr. Mareike Apel. Ich habe einen Untersuchungstermin für meine Tochter genommen und der wurde auf nächsten Monat verschoben. Einen Tag vor dem neuen Termin, wurde der auch abgesagt. Ich werde definitiv keine Termine mehr hier buchen.

(Translated by Google) I have only visited this pediatrician 3 times and each time it has only gotten worse. You can't even be 10 minutes late here. You will be sent straight home. Would also give 0 stars if possible. Definitely not recommended in my opinion. (Original) Ich habe diesen Kinderarzt nur 3 mal besucht und wurde jedes Mal nur schlimmer. Man darf hier nicht einmal 10 Minuten zu spät kommen. Man wird direkt nach Hause geschickt. Würde auch 0 Sterne geben wenn es ginge. Auf keinen Fall empfehlenswert meiner Meinung nach.

(Translated by Google) Very unfriendly reception staff, no reasonable information, irritated when asked, become loud and incompetent in conversation, refer to other medical practices with impossible smiles on their lips. Please train GFK and professionalism. (Original) Sehr unfreundliche Empfangspersonal, keine vernünftige Auskunft, gereizt beim Fragen, werden im Gespräch laut und inkompetent, verweisen auf andere ärztliche Praxen mit unmöglichen Lächeln auf den Lippen. Bitte GFK und Fachlichkeit schullen.

I can only say good things about the facility. Regardless of whether you are a family doctor, Dr. Naumann or surgery. You are treated very well, always friendly and competent. Physiotherapy in the basement is highly recommended. The colleagues at reception do everything they can to coordinate appointments promptly. I had a particularly good experience with Mr. Romanik. He is super calm, explains the treatment and…it helps. So thumbs up for Polikum

Unfortunately you HAVE to give 1 star... An absolute disaster! Instead of splitting up patients when a doctor isn't there, or scheduling non-urgent cases for the next day, you wait over 3 hours with a sick, contagious child. Certainly much longer, then we left. Not the first time. Then you can't take in so many patients. This practice will never see us again!!!

Hard to get hold of doctors I have used (phone numbers often go straight to answering machines or central operators who can’t connect to doctors), extreme waiting times and they never respond after any tests are done, forcing you to travel there (since phone and email don’t work) to chance being able to get what you need.

It’s high recommended center, with nice and helpful employees. I just moved to Germany, so I was speaking only English. Although the lady who works there “Naden” had beginner level English, she tried her best to explain to me the procedure using google translate and showing me through the app Doctolib

Dr. Zech is hands down the best doc I've yet had. And I had a lot unfortunately, in a lot of towns.

The hospital is changing for the better. In the beginning we were not comfortable that we did not speak German well. But after a while the staff became friendly and most importantly they always remain professional. We highly recommend the pediatrician Griet Schnieders.

If you had to give reception A a name, it would be A, how arrogant. The receptionists at the reception there take care of things that you can hardly find words for. The behavior is patronizing, the importance of the patient's affairs is not taken seriously and people are treated in a condescending manner. Some of these receptionists should learn when to shut up, keep their opinions to themselves more often, be shown where their place is and start doing their job properly. Because as much as they are convinced that everything is going well at this reception, they are making themselves ridiculous with their conviction. Because the only thing that really works there is the patient. Looking for a new practice.

It is not possible to reach us by telephone, despite the fact that the call was made within the telephone reachability. There are no appointments available even via online appointment scheduling. You will get back to me via email weeks later and the response will be unfriendly. In addition, according to KV-Berlin, there is an open consultation hour at the ophthalmology clinic here from 9 a.m. to 10 a.m., but this is no longer true.

Ophthalmology - unfriendly, the card reading system doesn't work, issuing a prescription is too much and then you are sent to the accident clinic in Marzahn if you have conjunctivitis. Medical facilities are here to help! Maybe certain facilities and employees should think about what they are there for...

You won't be helped here

(Translated by Google) Drecks Verein postpones vaccination appointments 3 times without a good reason (Original) Drecks verein verschiebt 3 mal mal impf termin ohne eine gute Begründung

(Translated by Google) Very empty clinic, all sorts of medical care on site and very nice nurses. Recommended if you don't want to wait 2 hours for a vaccination. (Original) Sehr leere Klinik, alles mögliche an ärztlicher Versorgung vor Ort und sehr nette Schwestern. Empfehlenswert wenn man nicht 2h anstehen will für eine Impfung.

(Translated by Google) Actually not worth a star. Cannot be reached by phone. With the general practitioners so incredibly unfriendly receptionists, want to know what you have down to the smallest detail, with a full waiting room. If they think they are doctors and make diagnoses, why are they sitting at the front as medical assistants. The waiting room would not always be so full if the older patients could be reminded not to drag their partner with them even though they don't have an appointment or are only there to accompany them. In this way, two seats would not be blocked at the same time and other sick patients would also have a place and would not have to stand or sit on the floor. If you come to the acute consultation, you should expect a waiting time of at least 2.5 hours. As a pregnant woman waiting outside at -4 degrees, without a seat, on the grounds that it could be Corona because one symptom was a slight sore throat, that was the peak. I should have waited 40 minutes. The indication that the rapid test was negative on 3 consecutive days and that a 3-fold vaccination protection is available, was ignored by the service staff at the counter. Nobody was interested in the pharmacy, so I stayed there waiting. The PCR test carried out by the doctor then remained negative. I can imagine that the job at the counter is exhausting. However, if they were all friendlier, they would also receive more kindness and gratitude. Or in your next life, keep your eyes open when choosing a career or be more careful at school and Study medicine 😉! (Original) Eigentlich keinen Stern wert. Telefonisch nicht erreichbar. Bei den Allgemeinmedizinern so unglaublich unfreundliche Sprechstundenhilfen, wollen bis ins kleinste Detail, bei vollem Wartezimmer, wissen was man hat. Wenn die denken, Ärzte zu sein und Diagnosen zu stellen, warum sitzen sie dann vorne als Arzthelfer. Das Wartezimmer wäre nicht immer so voll, wenn die älteren Patienten mal darauf hingewiesen werden könnten, nicht immer noch ihren Partner*in mitzuschleppen, obwohl der/die keinen Termin hat bzw. nur als Begleitung dabei ist. So würden nicht gleich zwei Sitzplätze blockiert und auch andere kranke Patienten hätten einen Platz und müssten nicht stehen oder auf dem Boden sitzen. Kommt man zur Akutsprechstunde sollte man mit mindestens 2,5 Stunden Wartezeit rechnen. Als Schwangere bei -4 Grad draußen warten, ohne Sitzmöglichkeit, mit der Begründung es könnte Corona sein, weil ein Symptom leichte Halsschmerzen waren, war dann der Gipfel. 40 min hätte ich warten sollen. Der Hinweis, dass an 3 aufeinander folgenden Tagen der Schnelltest negativ war und ein 3-facher Impfschutz vorhanden ist, blieb von dem Servicepersonal am Tresen unbeachtet. In der Apotheke interessierte niemanden, dort blieb ich dann warten. Der vom Arzt durchgeführte PCR Test blieb dann auch negativ. Ich kann mir schon vorstellen, dass der Job am Tresen anstrengend ist. Jedoch, wenn die alle freundlicher wären, würden sie auch mehr Freundlichkeit und Dankbarkeit entgegengebracht bekommen. Oder im nächsten Leben Augen auf bei der Berufswahl oder gleich besser in der Schule aufpassen und Medizin studieren 😉!

Ich bin mit meinem Sohn bei ihr... Sie ist echt toll... Klar warten ist nicht immer schön aber kann man auch verstehen... Ich bleibe bei ihr... Weiter so vielen Dank... (Translated by Google) I'm with her with my son... She's really great... Of course waiting isn't always nice, but you can understand it... I'll stay with her... Keep it up, thank you so much...

I have been a patient at Polikum for many years and feel like I am in good hands in every department there. Not only the stress-tested nurses at Reception A, but also the doctors there are extremely competent and helpful. I also heard about other experiences in the waiting area last week. But when you call into the forest, it echoes back. I can also recommend ENT and cardiology with a clear conscience. In fact, it is difficult to get an appointment at short notice, but good doctors are in high demand. I would like to take this opportunity to thank you all.

The best reception and its crew is called "A", family doctors, stay like that 👍

The ladies at reception at the general practice are often annoyed and some are downright unfriendly and feel attacked by everything and everyone. To be enjoyed very carefully.

Dear team of Dr. Troendlin, We would like to write a Google review to express our great satisfaction and gratitude. Dr. Troendlin is a wonderful doctor who you can completely trust. His professional expertise and friendly manner make every visit to the practice a positive experience! We would also like to particularly highlight the friendly team. Thank you for the great work and the always professional treatment!

The receptionist at the ophthalmologist Fennpfuhl Lichtenberg is unfriendly and annoyed. I spoke to a few people in the consultation room who also confirmed this.

An absolute nightmare of a polyclinic. Pediatrician Griet Schnieders threatened my husband and I with calling the youth welfare office because we refused an unnecessary (and potentially harmful) medical procedure when our daughter was only 3 months old! Schnieders said that SHE THINKED our daughter had hip dysplasia because SHE THINKED she had uneven folds on her hips. And she DEMANDED that we get an ultrasound. She told my husband on the phone that she would call child welfare if we didn't do that! We studied the scientific literature and discovered almost immediately that uneven wrinkles, in and of themselves, are not a sign of hip dysplasia. So not only does she not know this, she just blindly follows her outdated (or intentionally corrupt, let's not forget that hospitals get money for every procedure) protocols like a robot, but she also doesn't hesitate to stress and threaten young parents, when her baby was only a few months old. An ultrasound is not harmless (read the manual, Ms. Schnieders) and should not be prescribed left and right, especially not for newborns. Especially since another pediatrician subsequently didn't see any uneven wrinkles. This is an absolute horror show! She demanded that we follow her recommendations as if they were orders from a superior. We didn't want any more stress, but I hope another couple in the future will be angrier and more determined to put this "doctor" in her place.

I have been going to Dr. Policum Fennpfuhl regularly for over a year now. Zech and have only had positive experiences so far. Sometimes the waiting time is quite long, but that's bearable considering that Dr. Zech likes to take the necessary time for his patients to ensure the best possible treatment. As a patient, I experienced this from the beginning. What I find particularly nice is that conversations with him are usually very relaxed and you can sometimes laugh together - if the situation is appropriate. Since I went to Dr. Since I've been undergoing treatment, my life has changed in a very positive way.