2/5 Jutta 1 year ago on Google • 10 reviews
For
a
long
time
we
didn't
want
to
believe
the
bad
reviews
because
we
(1x
private,
1x
statutory
insurance)
had
been
satisfied
patients
for
years.
Dr.
Chamat
was
not
only
highly
competent,
he
was
also
friendly
and
approachable.
His
former
employee
at
the
counter
also
did
a
great
job.
But
at
some
point
during
the
Corona
period,
the
atmosphere
changed
-
first
the
friendly
employees
disappeared,
then
the
doctor
became
more
and
more
unpleasant,
complaining
about
the
government,
about
unmotivated
employees,
about
foreigners
-
in
short,
about
God
and
the
world
-
even
during
the
examinations.
Most
of
the
time
he
got
his
act
together
and
we
parted
amicably.
Because
Dr.
Chamat
had
offered
to
send
me
recipes
between
my
appointments
if
necessary
for
years,
I
wanted
to
use
this
service
again
in
autumn
2022.
As
he
requested,
I
sent
an
email.
There
was
no
answer,
so
2.mail
-
no
answer
either.
There
was
only
a
tape
on
the
phone
with
a
promise
to
call
back
as
quickly
as
possible
-
which
unfortunately
didn't
happen
either.
At
some
point
a
woman
called
and
told
me
off
on
the
phone
-
"we
don't
send
prescriptions
-
and
no,
the
doctor
never
promised
anything
like
that..."
all
this
and
more
in
an
impossible
barracks
tone,
so
that
the
conversation
escalated
at
some
point
and
I
asked
whether
I
was
no
longer
interested
in
the
patient
(customer)
and
whether
I
should
perhaps
look
for
a
new
doctor
-
answer:
"that's
fine,
do
that"
and
they
hung
up!
I
was
stunned
and
absolutely
could
not
imagine
that
this
behavior
was
what
Dr.
could
be
chamate.
So
I
wrote
a
letter
addressed
to
him
personally.
Not
a
complaint,
but
a
polite
reference
to
the
impossible
performance
of
his
staff.
But,
no
answer
to
that
either.
Our
appointment
via
Doctolib
3
months
later
was
canceled
by
the
practice
without
comment,
and
our
second
attempt
at
an
appointment
via
Doctolib
was
also
canceled
by
the
practice.
Apparently
they
are
no
longer
interested
in
us
-
he
must
be
fine
if
he
can
afford
to
simply
throw
out
private
patients
(each
treatment
was
around
€380)
-
or
does
he
know
nothing
about
anything
and
is
someone
playing
God
at
the
counter?
Yes,
that
was
it,
and
when
I
read
the
experiences
of
other
users
here,
the
eye
clinic
seems
to
be
on
the
decline.
It's
a
shame,
this
practice
used
to
be
great!!!
3 people found this review helpful 👍