EuroEyes AugenLaserZentrum Berlin image

EuroEyes AugenLaserZentrum Berlin

Eye care center Ophthalmologist Lasik surgeon

😠 I had RELEX SMILE surgery performed on February 16, 2022. Unfortunately, a complete disaster. The path to laser eye surgery begins with a kind of sales event in which the risks are downplayed and people are convinced about the operation (of course a disclaimer is signed). During the operation itself... People often mention operation, time, eyes, surgery, procedure, appointment, friendly, laser, EuroEyes, appointments,


Address

Sony Europe B.V., Zweigniederlassung Deutschland, Bellevuestraße 5, 10785 Berlin, Germany

Website

www.euroeyes.de

Contact

+49 30 2639850

Rating on Google Maps

4.40 (115 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8:30 AM to 7 PM
  • Wednesday: 8:30 AM to 7 PM
  • Thursday: 8:30 AM to 7 PM
  • Friday: 8:30 AM to 4:30 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:30 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: operation (30) time (16) eyes (16) surgery (15) procedure (13) appointment (12) friendly (12) laser (11) EuroEyes (11) appointments (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Mrs I. 2 years ago on Google • 439 reviews
    I went there for a consultation and the email said it would take about an hour. In fact, it wasn't more than 25 minutes, not including the wait. Two eye examinations were carried out, then I had to wait again. The conversation was very routine; I was immediately introduced to the more expensive option, but not explained why the cheaper option might not work well. Then appointments were searched directly on the PC before I could even ask a question. I could cancel the appointment if I changed my mind. That didn't seem serious to me. The main thing is to make an appointment, perhaps there will be a bonus for the employee. I didn't have the feeling that they were taking time for me and my questions. A pity. I then paid €5.60 for almost 70 minutes in the parking garage; a discount for the visit would be desirable.
    3 people found this review helpful 👍

  • 1/5 Fabian 6 months ago on Google • 19 reviews
    I had RELEX SMILE surgery performed on February 16, 2022. Unfortunately, a complete disaster. The path to laser eye surgery begins with a kind of sales event in which the risks are downplayed and people are convinced about the operation (of course a disclaimer is signed). During the operation itself I had pain in my left eye, which the doctor downplayed. Since the operation I have had severe problems with dry eyes. The left eye in particular is constantly red and sometimes painful. When I recently asked for a follow-up appointment, I was told: "No, that's your problem now, since the operation was more than a year ago." Great, thanks for nothing!
    5 people found this review helpful 👍

  • 5/5 Geoffrey K. 2 years ago on Google • 21 reviews
    TL;DR - I had femto lasik eye surgery here a few days ago, late September 2021. Correction was for -4.5D and slight astigmatism. The operation went smoothly and I can see perfectly the same night of the operation, but still in recovery. The staff and doctor were all professional, friendly and accommodating to me as an English-speaker. The facility was clean, modern, and stylish. Since this is during the covid pandemic, everyone including myself wore medical masks the entire time. The price was on the higher end at 3900EUR compared to other locations, but for the friendly and professional service and the results, I can say it's well worth it. For anyone in Berlin shopping around for a place for laser eye surgery, I highly recommend EuroEyes in Sony Center. For more details of my experience, read further. It's important I share this in length simply because there aren't many reviews online for lasik surgery in Berlin. -Consultation visit- In my first visit for consultation, the staff and doctor were very friendly and happy to help me in english. I came fully prepared with information of my own research and knew I wanted the femto lasik with wavefront technology. The consulting doctor was very quick and thorough with the assessment. He used a few measuring tools to measure the thickness of my cornea and also my eye prescription strength. He recommended me the ReLex Smile operation. Since that method does not offer the personalized laser correction via wavefront technology, I kindly wished to move forward with femto lasik with wavefront instead. I was able to book ALL of the appointments in advance: pre-exam, operation day, and follow ups. -Pre-examination visit- On my second visit, a technician helped measure my eyes. We did the cornea thickness and prescription measurements again. In addition, we did a wavefront scan. The technician seemed to have a difficult time operating the machines and took longer than expected. Overall, she was very informative and helpful. She gave me some items for recovery such has sun shades, eye guards and tape to wear when sleeping after the surgery. The doctor that did a thorough medical exam was so kind and friendly. Her english was excellent and I felt very confident in her examination. My eyes were dilated for the exam and we made a full check for disease or any concerns -- none found, of course. -Operation day- On the day of the operation, there was a male technician that performed all the measurements for my eye: cornea scan, eye prescription scan, wavefront scan. He was well experienced and professional. I can tell he knew how to operate these machines based on how efficient he was (stark contrast to the technician the my pre-exam). He gave me a tablet to help came my nerves. On to the operation, the surgical nurses and Dr. Inken Lamcke was very kind and professional. The operating facility was extremely clean. The femto laser to create the flap was one room -- this step took what felt like seconds. Then I was walked into the second room where the laser eye correct was done -- this too felt like seconds. And then I was done. -1st follow up- This was a quick follow up the day after the surgery. The surgical nurse from the operation day examined me and noted that my recovery is going exceptionally well.
    4 people found this review helpful 👍

  • 5/5 antonella t. 3 years ago on Google • 6 reviews
    I did. an ICL a Month ago. I was -8 and -8.5 and had an Astigmatism -1.5 in one eye. Now I see perfectly. The doctors are nice, they do some confusion with the appointments, but overall I would definitely suggest and recommend this place
    3 people found this review helpful 👍

  • 4/5 Rosilinchen 2 months ago on Google • 13 reviews New
    Because of my severe ametropia with severe astigmatism, I decided to have an ICL implanted, which costs €7,200 due to the type of lens required. From the initial consultation to the final follow-up, everything went well. Unfortunately, the team was severely understaffed at times, which was noticeable in the coordination of appointments. Appointments were canceled and re-arranged at short notice, sometimes postponed without my knowledge, but I still got along well with the employees and there was always a solution. The entire team works hard and, above all, is very friendly. Now to the operation and for me the most important thing of all: everything went very well, the procedure wasn't as bad as expected. The doctor was very nice as was the entire surgical team; I was informed in detail about every step. I didn't have any severe pain or complications, but the most important thing here is to comply with all the aftercare requirements. After a week I had full vision at 100%. Miss Dr. I only met Lamcke after my operation because she carried out the 3 follow-up appointments. She was so friendly and very experienced.
    2 people found this review helpful 👍

  • 1/5 Tyler K. 6 years ago on Google • 10 reviews
    Disorganized, poor problem solving with regard to scheduling mistakes.
    2 people found this review helpful 👍

  • 5/5 Marius 10 months ago on Google • 8 reviews
    Can't be put into words! Just crazy. Once you've done it, you're just annoyed that you didn't have it done sooner. The people in the practice are really nice and explain everything to you in great detail and also answer the questions you ask. The operation itself was only really bad in my head (I'm a real scaredy cat when it comes to such things). The doctor distracted me well and also showed me patience. I had no pain and now I can SEE. Incredible feeling. Before, I couldn't do absolutely anything without my glasses. I was amazed at how quickly it all happened and now I'm typing this text without glasses. THANK YOU TO THE ENTIRE TEAM YOU ARE THE BEST.
    2 people found this review helpful 👍

  • 5/5 Heike M. 2 months ago on Google • 8 reviews New
    Briefly in advance: A big thank you to Dr. Ink Lamcke! Because of my presbyopia, I decided to have my eyes lasered. Everything went perfectly. Both the team and Dr. Lamcke, are very attentive, extremely nice and always picked me up where I was emotionally and with my questions. Even when I was unsettled immediately after the operation because I didn't see clearly immediately after the operation (which is completely normal), my eyes were examined again so that I was caught in my uncertainty/impatience. If it had been necessary, she would have had another operation without incurring any costs. Thankfully, this was not necessary. Shortly before, my mother had (unfortunately) had an operation at the “Augerlin” laser center at the Luftbrücke Platz for health reasons. It was a disaster. I comment on this in a Google review directly at Augerlin, as it would go beyond the scope here, it would also be inappropriate here and there is absolutely no comparison to the 1A quality of Dr. Lamcke. On the contrary is. Due to the direct comparison regarding the psychological work (after all, it's about the eyes) and the physical work (being able to see without glasses), I can only advise everyone to get their own impression of EuroEyes and not to rely on a "sales pitch". to be dazzled at Augerlin. The claim of Dr. Inken Lamcke is to treat and accompany your patients from A to Z in order to achieve the highest level of satisfaction. She lives her job! And the team is simply wonderful! Thanks to all!
    2 people found this review helpful 👍

  • 5/5 Tom S. 2 months ago on Google • 5 reviews New
    The treatment and care surrounding the eye operation were optimally organized. It has now been six months since inserting the trifocal lenses and I am still thrilled that I no longer need reading glasses. EuroEyes Berlin is definitely recommended.
    2 people found this review helpful 👍

  • 5/5 Kerstin J. 4 months ago on Google • 140 reviews
    I was in the practice yesterday as an acute patient and I have to say the team and Dr Lamcke put in a lot of effort. As a statutory health insurance patient, they promised me an appointment with my ophthalmologist for the end of January. At EuroEyes my problem was recognized, lasered immediately afterwards and my eye and vision are back in line. Thank you and have a wonderful Christmas
    1 person found this review helpful 👍

  • 4/5 Dennis N. 1 month ago on Google • 31 reviews New
    Long term review :) Almost a few years ago I had my eyes lasered using the LASIK method. I was 21 then. The result has now lasted almost 9 years. At the time I was very happy with the result. (Slight sensitivity to the sun and dry eyes, but this is completely normal). After consultation with Ms. Dr. Lamke, we decided to have one eye lasered again with the warning that there is an increased risk of infections the second time. This turned out to be fortunate. Was very well informed about the risks. I am also very satisfied with the result. I felt very well looked after and Dr. Lamke does a very good job. Gladly again maybe. For the other eye ;)
    1 person found this review helpful 👍

  • 5/5 Nico E. 6 months ago on Google • 18 reviews
    I had my Relax Pro surgery yesterday. I was a little nervous before but everything was much more relaxed than expected. No pain at all, just an unpleasant feeling for a short time. The operation itself was over in 10 minutes, my vision was blurred immediately afterwards and things got better again as the day went on. Just 24 hours later, my vision is almost perfect again. + Super nice appointment and punctual adherence to appointments + Surgery was carried out painlessly and perfectly (as far as I can judge that). + Super happy with the result I would recommend EuroEyes and the Relax Pro procedure to everyone.
    1 person found this review helpful 👍

  • 5/5 Aaron C. 4 years ago on Google • 16 reviews
    Had my femto-Lasik here. Staff were friendly, kind and discussed all the parts of the procedure with me. A month on from the procedure my vision is perfect and I am recovering well.
    1 person found this review helpful 👍

  • 5/5 Felix N. 5 months ago on Google • 16 reviews
    Advice, treatment, aftercare: top! I initially decided on Euroeyes because, on the one hand, I would have paid a lot more money at a normal ophthalmologist's office (around €3,000-4,000 more on average) and, on the other hand, I simply felt like I was in better hands with a provider who did this regularly have. The free initial consultation was relatively short. Initial examinations were carried out and all questions I had at the time were answered. The initial consultation and examination was carried out by an employee. During the conversation you noticed a bit of the practice's commercial approach, but that didn't bother me because they still took their time and answered all the questions I had. After submitting the cost estimate, I decided on the treatment (ReLex Smile) and I was immediately given appointments for the preliminary examination and the laser appointment. I then received some more information: You have to pay the money in advance of the operation (advance payment) and also bring proof (transfer slip or similar) with you to the operation appointment. There is a fee for the preliminary examination appointment, even if you decide against treatment. The money for this is already included in the overall package, so you really only get a single bill. The invoice also includes all material, medication and follow-up examinations. Two weeks after my initial consultation, I went to the preliminary examination appointment, which then took a few more hours (I can't say exactly how long it took for me). You can also get eye drops here that dilate your pupils, so you shouldn't drive a car that day and it's better to take sunglasses with you (personally, I wasn't sensitive to glare in practice, but I was very blinded by the daylight outside). During the preliminary examination, all the employees were very friendly and took care of me at any time if I had a concern. There was also another medical consultation at the end, during which the last questions were answered and tips and advice were given for the time after the operation. Two days after the preliminary examination, the time had come and I went to my treatment appointment. At the beginning I was given a sedative tablet and then sat down in the waiting area. It didn't take long before I was led to the back of the office and prepared for surgery. For me, the preparation by the MA was routine and professional. It was always explained to me what was being done to me (e.g. disinfecting my eyelids or the area around my eyes, etc.). After another short wait, I went to the operating room and Dr. Lamcke greeted me warmly and asked about my state of mind (I was quite excited). She also answered the last questions I had in mind and took away my fears about the procedure The procedure was then carried out and lasted about 15-25 minutes (to be honest, I had no sense of time in the situation). During the procedure, the material removed by laser had to be removed. That was a bit uncomfortable, but other than that I didn't feel anything from the procedure itself. After the procedure was over I had cloudy vision, which is normal and completely cleared up the next day. There were a total of 3 follow-up examination appointments (one directly on the first day after the procedure, the second about a week later, the third after about 2 months). At these appointments my visual performance and the results of the procedure were checked. Everything went smoothly for me, there were no complaints and there was nothing wrong with it. At the last appointment I was very kindly asked at the end if I had the desire and time to write a review. Conclusion: I am extremely satisfied with the result and can't complain about anything!
    1 person found this review helpful 👍

  • 5/5 Carsten N. 3 months ago on Google • 15 reviews New
    First of all: thank you very much! From the first contact to the aftercare, I can only say positive things. Nice team, great advice, quick appointments. My operation in December was completely uneventful and I had no problems afterwards. My friends and family have already found buyers for my glasses. Conclusion: Any time again! Finally glasses-free!!! I would like to thank the entire team very much. Your happy patient Ramona Neufang
    1 person found this review helpful 👍

  • 2/5 Ro M. 3 weeks ago on Google • 9 reviews New
    Unfortunately I'm not so happy with the lens swap. I can live with the lighting problems, you get used to it over time, although driving at night and even in the rain is a disaster. But as I said, since this doesn't happen that often, it's bearable. However, I was promised a lens with 3 widths, and I also had to specify the distance to my screens at work. Supposedly the eye is still adjusting to the changes, but after more than a year I have to sit about 40cm in front of the screen in order to be able to read clearly. So everything that is close is great, and I'm very grateful for that. I was able to see a little better from far away, but that's completely ok, the current condition shouldn't get any worse. You can use the middle area for working on the computer screen kick the bin. I already pointed this out over the phone and was told that not every distance can be taken into account. That's why I'm disappointed that I was promised something different in advance. Unfortunately, I was blinded by all the celebrities who had surgery here; other providers do it better in this area and are also cheaper. My wife has saved over €1000 and doesn't have my problems.
    1 person found this review helpful 👍

  • 5/5 Tim P. 2 months ago on Google • 8 reviews New
    Professional and friendly - I felt very well looked after.
    1 person found this review helpful 👍

  • 2/5 Blake I. 1 year ago on Google • 4 reviews
    I do not feel the staff adequately discussed the implications of my procedure with me. I'm now have chronic issues with eye fatigue that they tell me are "normal" but are very difficult to manage.
    1 person found this review helpful 👍

  • 5/5 Stella D. 2 years ago on Google • 22 reviews
    I did my eye laser surgery 2 months ago and now I have a clear vision. I am very satisfied with the result. I didn't have dry eye or any uncomfortable feelings after the surgery.I strongly recommend this place!

  • 5/5 Michele M. 1 year ago on Google • 11 reviews
    I had an excellent experience with this clinic. I did a laser operation and the outcome was excellent. The staff is friendly, professional and they all speak English. I can definitely recommend it.

  • 5/5 Vahe Hakobyan (. 1 year ago on Google • 3 reviews
    I operated my eyes early in September. I am back to HD world, doctors have done an amazing job. Thank you!

  • 5/5 Rainer S. 2 years ago on Google
    (Translated by Google) After 5 months without glasses, I am satisfied that I decided to change my lenses. The advice at EuroEyes was comprehensive, easy to understand and detailed. The surgery itself for lens replacement was carefully prepared and carried out professionally and did not mourn for 30 minutes. Follow-up care was also extensive and carried out with great care. It certainly took some time to get used to the new lenses, especially when working on a computer screen. But after 5 months you have got used to it and the annoying reach for glasses is a thing of the past. Thanks to the EuroEyes team for the good job. (Original) Nach 5 Monaten ohne Brille bin ich zufrieden, mich für den Linsentausch entschieden zu haben. Die Beratung bei EuroEyes war umfassend, leicht verständlich und detailliert. Der Eingriff selbst zum Linsentausch war sorgfältig vorbereitet und professionell durchgeführt und hat keine 30 Minuten getrauert. Die Nachsorge war ebenfalls umfassend und wurde mit großer Sorgfalt durchgeführt. Sicher hat es etwas Zeit gedauert, sich an die neuen Linsen zu gewöhnen, insbesondere bei der Bildschirmarbeit. Nach 5 Monaten hat man sich aber daran gewöhnt und der lästige Griff zur Brille ist Vergangenheit. Danke dem Team von EuroEyes für den guten Job.

  • 5/5 Juliane R. 1 year ago on Google
    (Translated by Google) I have nothing but positive things to say about this eye clinic. The staff and the doctors were very friendly and always cared about the patients. Also technically very competent. I felt very well treated there. (Original) Über diese Augenklinik kann ich durchweg nur Positives sagen. Die Mitarbeiter, sowie auch die Ärzte waren sehr freundlich und immer um die Patienten bemüht. Auch fachlich sehr kompetent. Ich habe mich dort sehr gut behandelt gefühlt.

  • 5/5 Lothar F. 2 years ago on Google
    (Translated by Google) I got new lenses inserted. Everything went smoothly. My new eyesight is 125%. Top service, easy to reach by phone, super friendly support, highly professional. (Original) Ich habe neue Linsen eingesetzt bekommen. Es hat alles reibungslos geklappt. Meine neue Sehkraft liegt bei 125%. Top Service, telefonisch gut erreichbar, super freundliche Betreuung, hoch professionell.

  • 1/5 Emmy A. 3 years ago on Google • 1 review
    Wouldn't recommend to go here if your German is not perfect. I tried in my best German but the receptionist kept cutting me off very unfriendly. Then I tried explaining that my partner was outside and if I could bring him in (because of Corona you have to go in alone), because he is German and could explain better. She didn't even let me explain, cut me off and continued to berate me. She made me feel really ashamed, like a kid who is told to stand in the corner for doing something bad. In front of a full room of people. Aside from that I am disappointed with the bad results after my surgery and the fact that I had to go to Hamburg on own costs twice for surgeries because they didn't have the right equipment in Berlin. I payed much more than I anticipated and my eyes are really bad, much worse than when I used contacts
    5 people found this review helpful 👍

  • 1/5 Jörg R. 2 weeks ago on Google • 1 review New
    Save your eyes! Do not have toric trifocal lenses implanted at EuroEyes Berlin! I had toric trifocal lenses implanted in both eyes on March 12, 2024 because of presbyopia and astigmatism. At the first check-up I was informed that my lens capsules were too large and that there was therefore rotation of the toric lenses in both eyes. Four (!) weeks later, a second operation attempted to reverse the rotation of the two lenses and align them on the correct axes. During the follow-up examination it was determined that the operation on the right eye went well. However, the operation would not have been successful in the left eye, my dominant eye, because the lens capsule had shrunk too much and therefore the lens could no longer be rotated. The result is that I now see everything out of focus and blurry in both eyes. I'm just desperate.
    1 person found this review helpful 👍

  • 5/5 Оlya G. 1 month ago on Google • 2 reviews New
    I had eye surgery three years ago. Since I was very nearsighted (over -12 diopters), I was fitted with ICL lenses. So far everything is good and I am happy to have had this procedure at EuroEyes.
    1 person found this review helpful 👍

  • 5/5 Alex B. 5 months ago on Google • 2 reviews
    Everyone was very nice, great advice and great quality
    1 person found this review helpful 👍

  • 5/5 Maximilian 2 months ago on Google • 1 review New
    I no longer wanted to be dependent on my glasses and became aware of the laser eye center through friends and family. And all I can say is: thank you! From the first consultation appointment to the operation and follow-up checks, everything went professionally. Although I was very nervous before the operation, the calm manner of the team and the doctor alleviated my fears and everything went well. Money well invested in professionals who work with dedication and high standards. The eyes are doing great, absolutely recommended 👍🏻
    1 person found this review helpful 👍


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