We've stayed here twice now. The 1st time (last year) wasn't too bad but this year was shocking. Our room 309 looked like it was from the 70s and it was filthy. Stained carpet, walls and dirty armchair. Small creaky double bed you could feel every spring. Our son found ginger hairs in his bed (none of us have ginger hair) Our 2 children were given this tiny fold out bunk bed made of metal which was dangerous and too small for our 11 year old. After a terrible sleep the 1st night, we asked to change rooms. The staff were great and sorted it straight away. We were moved to the 4th floor which was a lot better. Our double bed had more space and it was a lot cleaner and slightly more modern. The hotel is a little out of town but we actually enjoy the walk along the promenade, so that's not an issue. Overall it needs a huge makeover but I understand it wouldn't be cost effective in this climate. Staff are doing the best they can 👍

Great big car park which is for residents at the hotel. You pay when you arrive at the reception for your whole stay . £7 per day . The receptionist was excellent and made us very welcome when we arrived . She gave us advice on what was open and closed and the best places to go . We had an upgrade. Room had got everything in , iron , safety deposit box, hair dryer, kettle, fan and a fridge which surprised us .Good view of Blackpool. Clean and tidy. Breakfast when not busy is ordered at the table . Help yourself to cereals , croissants, toast .On busy days you fetch your own as the buffet is open . Staff friendly. You need to prebook the swimming pool. Pay a £1 for locker which you get back.£2 to use the pool , £1 if you want to use there towels . There is a small pool , sauna and steam room . It was good as we had the pool to ourselves. They do evening meal but didn’t try it . Tram stop not far from the hotel . 30 minute steady stroll to Blackpool tower from hotel. There are several lifts you can use . Would I stay here again ? Yes I would but ask for the higher floors so we could have the same view . The price was good . We couldn’t fault it in January not sure I would want to come in peak time but definitely go back in low season. .Also remember you need to consider what you have paid for !!!

Didn't have any problems here. Although a quick tip, park on the road around it to avoid their expensive parking fees. Swimming pool we had to book a slot so head straight there if you want a decent one. It was £2 each for adults and £1 for kids which isn't bad at all. Room was spacious and clean.

Just returned from a 2 night stay. Couldn't really fault it. Rooms were decent enough, bedding was clean, bathroom had an odd smell about it but didn't spoil it for us. The staff were friendly and helpful both on arrival and checking out. The food was OK...we loved the breakfast choices! Great location with a bus and tram stop outside. Would definitely stay here again

After paying £270 for a 4 star hotel I would have thought my bed wouldn’t slope from left to right by 2 inches. And the mattress wouldn’t be made of 100 percent metal. Also the walls are paper thin that you can wardrobe doors banging, people walking round and talking, and people turning over on their metal mattresses. It’s shocking. Save your money and pay £30 b and b it will be better than this place. The whole hotel is still stuck into the 80s inc the mattresses. It’s a 1star hotel at best.

This is the worst hotel I've ever stayed in. Dirty room which wasn't serviced at all. Stains on towels, stains on carpet. Sticky surfaces. The window didn't have a handle to open it. The room phone didn't work. Reception said that they would move us to another room, but never did. The corridors stank of pot. It was very noisy with people shouting and partying until dawn. Customer service for the hotel offered me a 10% refund with their apologies, it took 5 weeks for them to pay it. I wouldn't recommend staying it's not worth the money and it ruined my trip to Blackpool

Arrival at the hotel was underwhelming, we entered through the back entrance as the car park is there was we were greeted with rubbish and empty bottles covering the tables outside. At reception we had to wait a long time to speak to someone as a man behind the reception desk watched us wait for a few minutes and then decided to come out of reception to chat to his friend. The price of the stay was fairly cheap and the rooms were fine, a bit of damp on the window and everything could with a better polish but they were alright. The location of the hotel was pretty decent with it being within walking distance of the Blackpool tower and other attractions. The hotel also has a swimming pool that was £2 per adult to use, although we did not try it. Parking was ample although expensive in my view at £7 a night. The major problem that made our stay unbearable was the noise. The hotel hosted a wedding during our stay and the guests were obnoxious. Shouting, screaming and running up and down the hallways almost all night! Many people complained and eventually the hotel sent a security guard to sort it out, which quieted things down for all of ten minutes. This went on for hours on end and I feel the hotel should have done more to help. In the morning, after having no sleep, we tried to speak to reception as we no longer wanted to continue our stay and could not find any staff and nobody would answer the phone. The place generally just seems to have a feel of apathy towards its guests for a lot of staff although when we did eventually find a staff member she was very understand so it’s not all staff but the place needs changes. Also a side note the room was uncomfortably hot during the night. Would I recommend this place? Well it’s certainly not grand and not really what I would call 4 star, it’s cheap and the rooms are serviceable. If the noise is not a regular occurrence, which I think it might be, then it’s an okay place to stay if no other options are available.

DO NOT USE THIS HOTEL!! It’s completely disgusting. Amount the array of faults we had heating in one room that didn’t go off; one room that wasn’t heated; a broken unit that led to an accident; not enough beds on arrival that they then tried to squeeze in; a dirty bathroom and a door with nor privacy cover. All reported to reception to be told there’s nothing they can do. They didn’t even have an accident book available. One couple didn’t pay for parking at the desk (dropped on lucky they said) everyone else being charged £7 a night. Oh and the whole 3rd floor stank of cannabis. Wrote a letter of complaint, standard reply of we’ll respond in 14 days, no reply. Prompted them after a month. Reply from Catherine was offensive. We’d paid £500+ for a family room and £200 extra for another. Tried to explain this and she basically said tough. The only plus I can give was that the bar and restaurant staff where fantastic.

My daughter and I had a one night stay after we had been to a show. We checked in early for a £10. charge which was okay. Room was clean and bright with a great view. Breakfast was good. The hot food was hot (which isn't always the case). And a good selection.

Got my car broken into on the first night on the car park used by hotel guests. Reported this to reception and asked if the area was covered by CCTV and got told that it does not cover most of the car park.. but could not say what parts, so I asked to speak to the manager as they would know and was told no… that’s disappointing… not one ounce of compassion or help … eventually the receptionist did agree that I could talk to the manager.. the manager said most of the car park is not covered by CCTV… The objection I have with the hotel is not about the car being broken into… rather the attitude towards a customer that has just had their car broken into and items stolen… trying to have an element of customer care in customer services would have been nice… I have reported the crime to the police, but have little hope of it being solved.. ……….. Other information about the hotel: The room was nice and clean The swimming pool to cold The gym is fine for an hotel Price was good …………. Would I stay again… I think with the attitude of the hotel … no thanks

I'm not sure how this hotel is rated 4-star. I stayed in room 229 on 8 Sept 2023. It was an unusually hot and humid week - more on this later. On arrival at the hotel, we waited for about 20 minutes to be served. There were just two members of staff attending guests, and they seemed to be only capable of working together to serve one customer at a time. The queuing system was largely ignored and not enforced by the staff, to the point they would let other customers interrupt them from what they were doing and would then provide that person attention, forcing other guests, like myself and even the one they were originally serving to wait even longer. When I was finally served, I found the staff to be largely blunt to the point of rude. The front-of-house staff clearly need training in the basic customer care skills, they certainly fall far short of 4-star service. The room décor appears to be the original fittings from the 1980's or 1990's. Old wooden side -tables, one with a radio unit built-in, which probably looked modern when originally fit, now it looks dated and not fit for purpose. The bed frame, also wooden, creaked with every movement, from sitting down to lying down and even turning over. The mattress was past its serviceable use, springs from the mattress could easily be felt (it's certainly not of the same standard as other budget hotels). The entire bed is just not serviceable and should have been ripped out and replaced with something newer. The window could not be opened, in fact the handle from the window was missing, and the window was locked closed. The room has no air-conditioning or other means of ventilation. Given that the outside temperature that night was above 20°C and a humidity of approximately 90%, it was completely unacceptable for the window not to function. When we complained to the staff the best they offered was a desk fan! The bathroom was also dated. The sink unit fittings sloped severely away from the wall, meaning the slightest amount of water ended up on the floor (i.e. when turning the tap off with wet hands). The sloping can be seen the photo of the glass of water, by looking at the water level. The shower water flow was terrible, it was little more than a fast trickle, and while adequately heated, was insufficient. No foot towels were provided, for when exiting shower. The bath towels were also small in size, certainly not the size I've come to expect from a hotel. Generally the room was clean, including the bedding linen, and the room featuring the most basic of facilities, open wardrobe, safe, etc. There was a view of the sea. Breakfast was overall average, the majority of the ingredients were of average quality, with the exception of the eggs, both fried and scrambled, the egg options had an unacceptable flavour. The coffee was served from a large urn, and in all honesty I think they must have been continuously topping it up with hot water, as the coffee was incredibly weak. A cup of instant coffee would have surpassed this. TIP: Don't book breakfast when you book your room, I did, and paid MORE! While waiting to check-in customers who had not booked breakfast were being offered a £3 discount on each breakfast, I was offered no such discount - so much for customer loyalty_ The hotel bar dining area also had no air-conditioning (despite air-vents located in the ceiling), instead they attempted to cool the areas with a solitary industrial-sized fan, which was in-adequate given the size of the areas. In summary, the hotel is clearly dated, and in desperate need of modernisation. It's fallen well below the standards of other leading budget brands, such as Travelodge and Premier Inn, it's certainly not worthy of 4-stars. I would strongly urge the hotel management to spend a night in room 229 and justify the hotels rating, and the room's quality and functionality.

This hotel is right on the sea front. The lights that Blackpool is famous for could only be seen from the left side rooms and dining room. Food was hit and miss really. Not to my group's liking anyway. Beds were soft and warm. Lovely modern bathroom, great shower. Plenty of hanging space in a twin room, not enough hangers though. As we were only there for 2 nights, it didn't matter much. Reception staff were really nice, friendly and efficient. Not a bad hotel for a few nights stay.

Nice helpful staff but the room service as in making sure it was 'stocked' was poor when we arrived,though we were told the room was indeed ready. Only 1 teabag. And No little milk sachets at all. And in the bathroom and on shelf in room the towels we were given were really rough,which I wouldn't have minded If they looked fresh and clean! They neither smelt clean and fresh, odd smell to them as though they had been used and 1 small towel had a small stain on it. They were supposed to be white but looked a dirty white / grey. I was most surprised at that as most places give you really clean,bright towels. Only a small amount of toilet paper left for us ,and unlike some places it was not a new roll and hygienically 'sealed' as it were. Advised reception of the 'oversights' they sorted out supplies for us ,as in milk,toilet roll but didn't bother to mention the towels,as thought they were just old until I used one and smelt it,it was Not clean as in fresh and clean!. Nice room though,spacious wet room. Glad they had proper wooden hangars and not the ones where they come apart. Restaurant excellent choice of breakfast and evening me. Cooked expertly and Staff very helpful and pleasant. Would stay here again as in Brittania Group but would be more savvy enough next time and check all present and fresh as should be,as soon as I entered room.

Rooms are dated..windows dirty but overall clean with all amenities needed. Staff all pleasant and helpful. Seaview.. located across from sea, quieter area of the front. Tram nearby to bring to attractions. Disabled access within hotel great, however difficult to cross road to the front with a wheelchair. Room was only £49 and review based on this good value.

I recently stayed at Grand hotel and unfortunately had a very negative experience with the hotel's food and overall service. The food at the hotel was absolutely terrible and seemed to be neglected. There were no signs indicating what type of food was being served, and the selection of dishes and desserts was very small. To make matters worse, I chose the beef for dinner and found that there was still rope attached to it. This was a serious health hazard, and if I had consumed the beef, it could have been fatal. When I complained to the hotel, they refunded the cost of my meals, but I was so disappointed with the quality of the food that I chose to eat elsewhere . To add insult to injury, some of my valuables were stolen (not at hotel) while I was leaving the hotel for food. I had wanted a partial refund on my stay, but the manager only offered me 60% off a future stay, which I found unacceptable. Overall, I would not recommend this hotel to anyone. The food was a major disappointment and the safety of their guests was clearly not a priority. The fact that my valuables were stolen only added to the negative experience. I hope that the hotel takes steps to improve their service and ensure that their guests have a safe and enjoyable stay in the future.

Stayed here a few times and overall I think it’s one of the best hotels in Blackpool for the price. Very clean, bedrooms a tad outdated but nothing major. The beds are so comfy. The king size beds in the deluxe rooms are amazing. It’s like a super super king. Never stayed in a bed so big in my life. No problems with the hot water or shower. Lovely fresh towels and soap/shower gels provided. Black out blinds, good size tele. Reasonably priced and can cancel for free up till 2pm on date of check in. Good location with sea views. downfalls- parking is expensive but if you’re lucky to get a place on the street of either side of the hotel it’s free. Bedroom doors are quite heavy and you can hear them slam to in the corridor at night. Nice bar area, swimming pool, gym & Steam/sauna in hotel. I highly recommend.

‪Queue to check in was a joke. Got into the room and the cupboard door was broken, desk drawer broken, dirty bed sheet. Bathroom was actually worryingly dirty. We wouldn't even step into the bath/shower... Covered in some yellowy brown liquid and the plug hole was filthy. Windows so filthy you could barely see outside. Sleep was impossible when people were storming round the corridors at 1am swearing at each other & arguing. Slammimg doors. Walls so thin our bed was vibrating from someone snoring. We left at 3am because we couldn't stay at such a dump anymore. Iron also burnt my partners shirt. Worst hotel I've ever stayed in.

This hotel is lovely, &, would definitely go their again, &, again. On booking.com, it was only rated 6.4 however, that score is an under rated surprise, as it definitely deserves higher. It would be frivolous of me to not say that, i highly recommend this hotel, as it has been one of the best hotels we've had the privilege of staying in at seaside resorts, over many years. It's easily a 4/5 star rated hotel, &, seriously didn't know this before booking with them. Rooms are attentively spotless, right down to the finest details, &, quite spacious. Some rooms even have a small under-counter fridge, a very handy accessory.

Had requested an accessible room for my disabled wife but this was not offered till I requested same. Room was inadequately prepared with no tea, coffee etc in the room. The wet room floor and toilet were dirty. Wallpaper peeling of the walls. It was very drafty and I thought a window had been left open to air the room. In fact the locking handle was missing and the holes filled with mastic. I had to jam the window shut with some cardboard however this failed when the 60 mph winds hit the hotel leaving the room very exposed to wind and cold. The shower on/off valve was very difficult to operate, the drain didn't work properly and the floor flooded at the opposite end and around the toilet pan as the floor has not been laid properly. The food served at dinner and breakfast was like warm and the coffee at breakfast was the same but disgusting. The room was booked couple of weeks back and B and B price on booking.com and hotel was £125. On arrival you could book the same room for £69. Ripped off or what.

Very dated hotel 70s furnished bedroom the bed 🛌 although big made lots of noise when moving 1st room given window screwed locked not safe or good toilet would not flush the bath was stained yellow breakfast OK but needs more service points only 1 open with a full hotel. A family member in another room requires a medical device at night but no power points near the bed so asked reception for an extension lead. Hotel did not have any. Only 2 out of 3 lifts work need a complete refurbishment

This place needs to have a good look at the security. They was stood their laughing at a drunk lad who was telling them that he had been spiked by someone. They was insulting him and the lad fell over and they just stood and laughed. I helped him up off the floor. I will never ever stay at the hotel again, just hope that lad is okay. They need to lose their security badges and this hotel needs to employ better staff! They are a total disgrace!

I wouldn’t use the word grand for this hotel, nor would I consider this four star!! The rooms are very dated, window doesn’t open more than an inch, so is very stuffy and warm. No air conditioning. There is a kettle, but no fridge. Milk and tea bags not replenished during stay. Breakfast is a joke, for the volume of people, simply not enough cooked food out. The way it’s laid out means you need to queue twice, then you’re blocked by people queuing for toast. Evening meal just as bad, food quality adequate, but simply not worth £15 PP. Again, the way it’s laid out, causes unnecessary queuing and waiting. No staff around, so waiting for stuff to be topped up. The bar is a nice area, but way overpriced. If you want cheap and cheerful, this is perfect, but eat elsewhere!!

Bit of a mixed experience but mostly okay. Hotel is very good value and excellent location about 15 mins walk from Blackpool Tower. Room okay except for creaky uncomfortable mattress which clearly needs replacing. You have to pay extra to park your car, which is annoying, and extra to use the pool. Loads of hand sanitisers none of which had any sanitiser in them. Either fill them or remove them. Car park had quite a lot of rubbish lying around.

Stopped at the hotel In July 3 to the 6 park my car went in to register my car as I had a blue badge so it was free parking good I Fort. Gets home and 3weeks later I get a parking ticket for the 3rd of July for parking. Strange as the hotel told me yes your car is now registered for free parking. Since I been back 4months later I'm still trying to sort it email 4 times and I'm getting no we're yes it's a nice hotel but getting no we're .so getting hold of someone to sort this is ni on impossible

Very friendly and helpful staff. Rooms in major need of updating. They look like original from the 60s/70s. Mattress looked original too. Overall, hotel looks very tired and old. A few dodgy characters hanging around outside and in car park. I emailed the hotel prior to going but they never respilonded. Their website is also quite out of date.

4 stars. Breakfast fees are overprice with what they offer you. Just some scrambled eggs, mushrooms, plain eggs, hash browns and some cereal, you chose what you want and it costs around 10-30 pounds I believe. (A day) the rooms overall are great, nothing wrong with them, just a little bit small but you can easily make do with your space. Great parking lot. It is massive and there is a lot of space. Unlike some hotels too, they have an entrance from the parking lot which personally i always expect so I don’t have to walk around. The Fitness Suite, (pool/gym). It’s not great, if you’re under 16 and go down there early in the morning, they will tell you to wait 2 more hours before you’re allowed to enter the suite. Also, you will have to pay a reasonable price for it, I believe it was 8 pounds last Time I visited. Overall, I give it 4 stars. It’s a great hotel, it’s next to the sea so you have view of the sea. The employees are great and they also accommodate you with what you desire. For example, colouring, paper, pens, guidance, food, allergy advice (the standard). And they are also very funny cracking jokes now and then, they also clean the rooms every morning for you. And they clean all the rooms in the hotel, so they are very hard working.

We stayed here for two nights. Didn't know it was a Britannia til after we had booked. But I have to say despite some of the reviews of this place we were pleasantly surprised. If you come here expecting luxury you can forget it. But there are far far worse places to stay. It's an ex Hilton building, and there are nods to this all over, bins and some other things inside displaying Hilton branding still. The rooms are good quality furnishings, Just think of a Hilton hotel in the early 2000s and this is what you get. It's dated, but functional and does the job. The breakfast is buffet style. Won't win any awards but it filled a gap and was tasty enough. All in all for the price we payed it was very reasonable.

Stayed at the Grand Hotel for two nights. Room mostly clean. Slightly dusty but not awful. Bathroom was clean but we were missing bath towels which was resolved on a visit to reception. Mattress was very comfy so slept well. Didn’t eat at hotel. Staff pleasant and helpful.

Easy check in. Fantastic that the carpark parking last until midnight on the day of checkout so know need to stress about moving the car. Some of the walls could do with a lick of paint. Other than that a lovely room with a big bed and a sea view

Genuinely confused as to how this hotel is 4 stars! The decor is faded and dated, and the bathrooms in particular need to be replaced. The shower was decent and so was the breakfast. Not a great deal of variety of food but what there was tasted nice. However that's where the good review ends. We had the worst nights sleep ever in this hotel. We eventually managed to drift off to sleep, despite the music playing from the entertainment. Only to be woken up at midnight by the inept security guard who thought we were part of another booking. Instead of letting us get back to sleep, they kept trying to ask us if we knew the person they were with, as he didn't know what room he was in. There was little or no sincerity in the apology that they had the wrong room. After that we had all the drunks returning and having loud conversations in the corridors, knocking on each others doors, and shouting in the rooms. We weren't the only ones that suffered this noise, it seems the whole hotel has paper thin walls. We picked it for the location as we were taking part in the festival of running. In the future we will go elsewhere. We complained and only got 10% off.

For the price this is a decent hotel. The rooms were clean and tidy and the hotel is in fairly good condition. We were allowed early check in because the rooms were ready which saved us handing around for an hour. The only thing that lets down the hotel is the food and some of the staff in the bar. The food is really poor and some (not all) of the staff clearly don't like their job as their enthusiasm is lacking! We would come back if the price stayed the same

Stayed in this hotel for 4 months. Reception staff never ever smile. Breakfast team and bar staff are lovely. Breakfast is good, bar food deserves a shout out. Hotel is tired and dated. You will be able to hear everything happening in the room either side of you. I would research other hotels in the area before booking at the not so grand.

Nice helpful staff but the room service as in making sure it was 'stocked' was poor when we arrived,though we were told the room was indeed ready. Only 1 teabag. And No little milk sachets at all. And in the bathroom and on shelf in room the towels we were given were really rough,which I wouldn't have minded If they looked fresh and clean! They neither smelt clean and fresh, odd smell to them as though they had been used and 1 small towel had a small stain on it.

This hotel is right on the sea front. The lights that Blackpool is famous for could only be seen from the left side rooms and dining room. Food was hit and miss really. Not to my group's liking anyway. Beds were soft and warm. Lovely modern bathroom, great shower. Plenty of hanging space in a twin room, not enough hangers though. As we were only there for 2 nights, it didn't matter much. Reception staff were really nice, friendly and efficient. Not a bad hotel for a few nights stay.

Me and my Husband have just come back from a 3 day break at this hotel. We were very pleased with our stay. The room was clean and warm, tea and coffee facilities were good, clean towels and bedding. The food was good, evening meal there was a good selection of hot main meals, soup and a warm bread roll for a starter and a selection of either fruit or cheese cakes for dessert. Breakfast was also very good, and full english breakfast again hot, also with a good selection of cereals, fruit, croissants and there was plentiful amounts of toast, tea, coffee and a selection of fruit juice. All in all a very pleasant stay, please do not be put off by some of the other reviews on here I for one would definitely make a return visit.

Just had a peaceful night here as a last minute stay. Staff are friendly and helpful, the room was quiet, massive king size bed and the bonus of a sea view. The bathroom was dated, but the shower is powerful and hot. The breakfast was buffet style, nice choices and good food. There was even a lovely singer in the bar during the evening! Well worth the stopover!

All Staff Excellent. However on arrival we couldn't get a snack or a cup of tea, nothing opened until the restaurant opened at 5pm.for dinner.Mobility problems,so too far out to travel for a snack & that was the status for the week! Entertainment? Same lovely young lady,Wednesday & Thursday,from 7pm.to 7-45pm.Then on Thursday night guests were asked to leave the bar at 11pm. because they had the conference people wanting to drink till 2am!!

Quiet, calm hotel, at the beginning of the promenade itself, with the ability to accommodate people with disabilities. It can be seen that this hotel was going through better times, the echoes of the pandemic crisis disfigured the once successful hotel complex like huge scars. In general, if you miss the 90s, you are here. It is worth noting the excellent quality of the Internet and fire safety systems.

Apon arrival staff at reception very helpful could not fault them and building was lovely and clean. Nice easy check in and the room was great. Large with a sea view lovely huge bed plenty of nice clean towels and extras very clean rooms so well done to the cleaners cannot fault them. Whenever I had a question the staff where very quick to help what was great. Great location feet away from beach and short distance from main attractions. I paid for a extra night and once again staff where great. I went for the dinner option and the food was great. Was a help your self with plenty to choose from lovely open space restaurant. I would highly recommend this hotel as I will be using it again I the future very happy and thank you to all the staff that made it even better

The room size was perfect for 2 people with towels and complimentary soap, breakfast was excellent for the price you can have as much or as little as u wanted plenty of options to choose from the location of the hotel was great with easy access to seafront and transport links, the car parking was priced at £7 a night but you could come and go as u pleased for that price the leisure facilities were great and nice and clean the staff were very helpful whenever we needed anything we had a lovely 2 night stay at the grand hotel and we will definatly be back later in the year. Disliked · There was not anything

Lovely staff, really handy location straight across from the tram stop and right on the sea front. Nice food and a great singer for entertainment (Holly). Only negative is that the room was very tired and not cleaned to a high standard at all, really dusty and old food on the floor but had everything you need. Great hotel on the whole.

We stayed 3 nights and the food was hot and very good (unlike a recent post saying the food was loo warm) and hotel was poor. I can tell you now ,its one of the best mid range hotel for money don't forget was originally Hilton. We always stay on 7th floor as elite rooms . For the price you can't get better...unless you pay £130 for new Hilton! Or .... there's always savoy, imperial, cliffs, but grand Hotel is best around for the money.

Perfectly located with stunning views of the beach. Close enough to all the fun stuff in Blackpool to be able to take a nice stroll but far enough away to be away from the noise. The hotel itself was very clean and well presented, the rooms were beautifully decorated and quite modern but I've given 4 *as the bathroom, at least in our room, needs updating, the bath and sink were scratched badly and the hairdryer was absolutely ancient, I was afraid to use it. The breakfast was very good, a great selection on offer and plenty of everything. The staff were friendly and helpful, we really enjoyed our stay and look forward to returning next year

We were moved to the grand as our original hotel had to close. However it turned out for the better. Staff were really welcoming on arrival and we were pleasantly surprised to be able to check in at 11am. Lots of parking. Room was great for a family. Spacious. Usual comforts of Tea and coffee and hairdryer. Although no shampoo/shower gel which was odd. Tram stop next to it but also easy walking distance to the tower. Breakfast was great. Again staff really friendly and helpful. The kids loved buffet choice.plenty to offer all tastes. Check out 11am which gave us chance to go for swim after breakfast which is an additional small cost but it was a lovely pool and we had it all to ourselves! A hotel we wud return to.