4/5 Curt K. 4 years ago on Google
UPDATED
January
2020
Upgrade
from
2
stars
to
4
stars...
I've
been
here
another
three
times
over
the
last
year
and
my
most
recent
trip
in
December
2019,
I
really
enjoyed
the
food.
Service
speed
had
improved
and
the
food
just
has
more
flavour
now.
So
I'm
hoping
the
l'initial
expérience
was
down
to
teething
problems
or
perhaps
the
management
has
changed
-
either
way
this
place
now
has
my
vote.
Hopefully
teething
problems.
The
review
of
this
establishment
is
not
with
respect
to
the
concept.
I
am
used
to
the
concept
and
originally
discovered
it
in
Disneyland
Paris
when
the
restaurant
there
had
opened
in
it's
first
week.
We
have
been
there
a
lot
and
it's
always
been
a
pleasure.
We
have
been
looking
forward
to
visiting
our
local
Toulouse
restaurant;
waiting
"avec
impatience"
-
unfortunately
my
review
will
echo
most
of
the
other
reviews
on
google,
which
do
the
franchise
an
injustice.
The
issues
encountered:
Usually
in
Vapiano
,
our
family
dining
plan
is
to
sort
the
kids
out
first
-
Vapiano's
concept
is
really
family
friendly
-
a
childs
pizza
for
6.50
EUR
or
child's
pasta
-
so
the
plan
is
usually
-
order
the
pizza
for
the
child
and
as
it
is
cooking
go
order
the
rest
of
the
food.
Today,
we
had
to
wait
for
20
minutes
to
ORDER
the
pizza
for
one
of
our
children.
Inadequate
level
of
staffing
meant
that
one
of
the
team
was
alternating
between
making
the
pizza
base
and
taking
the
orders....
Such
lost
time
for
a
customer
...just
take
the
order
and
queue
it
up....no?
Ordering
the
rest
of
the
meals
was
just
a
nightmare
-
maybe
another
30
minutes
during
which
time
another
customer
asked
if
he
could
go
in
front
of
me
to
correct
a
mistake
from
a
chef
(who
was
not
in
my
queue
but
to
the
right
but
hand
sent
the
customer
to
another
queue),
So,
this
review
is
for
the
Toulouse
Vapiano,
in
it's
current
state,
not
the
concept.
Hopefully
in
6
months
the
operating
model
will
be
nailed
down
to
fine
precision
and
we
will
be
back
as
satisfied
customers
-
at
present
I
would
not
recommend
the
place
to
anyone
who
wants
to
eat
during
peak
times.
It
was
our
daughters
7th
birthday
today,
and
quite
frankly
we
were
gutted.
I
am
hopeful
the
next
time
will
be
a
different
experience
-
otherwise
I
do
not
see
Vapiano
allowing
this
establishment
operating
under
the
Vapiano
franchise
for
long.
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