High priced. Poor customer service. My room was shabby and not cleaned properly. I called the front desk and it was like "sorry, your room wasn't cleaned properly, I will let the house keeping team know." Food high, for garbage. Hotel rooms didn't have blankets, so again I called the front desk. No answer. I asked the house keepers, none spoke English. My hotel room walls were scratched. Doors need a good painting. It looked like a motel 6, with a water park. Crowed swimming areas. You have to pay for lost pool towels. Watch your towels! Because people will take yours, when you sit them on the chair. It's better to bring your own. The pool towels were hard. Never again, unless we are going to swim for a couple of hours. Chlorine burned our eyes. Money wasted. At least the kids had fun at the water park.

We had a great time. The kids loved the water park. We all loved the bowling. My granddaughter enjoyed all the dance parties. They also did the ropes course and the rock Climbing. It's very expensive though. If you don't mind spending the money you'll definitely have a good. The room was nice but the a/c was very loud. The breakfast buffet was very good and reasonable.

Completely honest review. We booked a suite. Thinking we would get enough wrist bands with our room for 8 (Three of us 2 and under) we got 4. Not a huge deal we would just went to the counter to purchase more. Found out 2 extra wrist bands cost more than a nights room stay and kids 2 and under are not free. So we booked a 2nd room that we were not going to use at all just for the wristbands. Kids had so much fun and there is so much to do. Arcade cost over $200 for an hour of fun for 4 people. We went to the restaurant for dinner and was told there was no staff to serve anyone and could not be seated as they were just going 1 table at a time in the restaurant. So we missed out/skipped that. Overall my kids had the time of their lives but expect to pay about $1000 for a family of 4 for 1 night, after we all left (all 8 of us) we spent about 3k for one night. Bartenders were great, we took care of them.

We went up to the hotel for a midweek getaway and everything worked out nicely. We were easily able to check in. Our room was ready to go and clean. A couple knocks I have with the rooms are that there are no freezers in the fridges and the window shades get pretty bright when that summer sunrise rolls in early. Breakfast is not included but if you fit the bill, it's a nice buffet to start the day. The water park was a lot of fun with very good lifeguards. Because it was the middle of the week, it didn't seem too packed in regards to people. Everything in the pool seemed clean. Overall, it was a fun stay and I would recommend it to others!

The water park is nice, but certainly not on the same scale as the Kalihari in Wisconsin Dells. The hotel room was so-so, with very poor quality bedding and a forced-air heating fan that would wake the dead when it turned on. What was most disturbing is that the majority of patrons seemed to ignore mask guidance when in the hotel, despite clearly visible signage. The food available in the hotel was quite poor. The pizza we bought at the in-hotel restaurant was equivalent to a store-bought frozen pizza. The fries and chicken strips offered poolside were barely edible. The lone bright spot of our two day stay was the staff. They were friendly and quite engaging. Next time we will take the effort to travel to a quality venue with more dining options and comfortable rooms.

So much fun here!!! I highly recommend this resort. Family friendly!!! I've gone to family resorts and the people working aren't family friendly. This resort definitely provided great customer service. The water park is so much fun! Our day passed by so fast. I saw some reviews and I was slightly nervous, but I have to say this place was wonderful!

My kids love this place. And you can find reasonable rates here. The waterpark is awesome, and the lifeguards seem alert and involved in their jobs. Food at Buckets is surprisingly good (try the chicken strips!) The rooms are easy to find and clean. Everything you need. Only complaint is both times I've stayed the air conditioning was super loud and a bit startling at times. Staff was super friendly. Will be going back again when our schedule allows.

Where do I begin? We checked in on a Sunday after spending 3 days exploring Minneapolis and we instantly fell in love with the resort. It was the perfect size for our 6 and 2 year old and the perfect size for us to manage. Nothing was ever crowded to the point where we couldn't enjoy it. The food was delicious at all the restaurants. The food was also very comparable in price to a typical restaurant and not over priced like some resorts are. We gem mined, bowled, became master magis, played in the arcade, and enjoyed the water park multiple times each day. We also became trailblazers by participating in arts and crafts, summer games, reading time, and every dance party we could find. All of the staff we encountered over our 3 days were absolutely wonderful with us and our children. My very inquisitive and talkative 6 year old was engaged in conversation by all of the staff he talked to, which made this dad very happy. I do want to especially recognize Sam, Michael, Garrett, and Valerie of the entertainment team. We had the pleasure of interacting with them on Sunday and Monday and they were all so great. Their passion and positivity is truly appreciated and made our two boys feel like they were with old friends having fun. The resort is truly worth every penny and it was the best trip we've ever taken.

Our family had an amazing time for our family Christmas! Everyone there was very nice and helpful. The room was fantastic with comfortable beds and a spacious living area. The Magic Quest was SO MUCH FUN and well worth the price. The ONLY downside was that there was no hot tub, but the temperature of the water was very nice so adults were easily able to enjoy the lazy river instead. We'll definitely be back!

Our family of 4 really loved our short stay here. The room had plenty of space for a pack-and-play for our 1 year-old. And our 5 year-old loved the bunk beds. It was one of the cleanest hotel rooms we've ever had as well. The indoor water park was a blast for us and the kids. We will likely be coming back in the future.

So much fun with many activities for no matter the age throughout the day. Lots of room in the rooms. Adult beverages available if you need liquid relaxation besides water. Water rides, swimming, mining, rope activity, candy, etc. Definitely a lot of fun without dealing with weather. Perfect size if you like Disney but don't like the cost or the wait times or want to do everything in one place. Definitely perfect for families for lots of fun without as much stress.

So far, my experience has been pretty good. The room is nice and clean, but it has very poor lighting. The shower was small, but clean. The AC works, and isn't obnoxiously loud. The traffic noise level isn't too horrible at night. ⚠️Update: the beds do not have fitted sheets, just regular ones tucked in. But they're too small (as shown in the picture). And the AC is quite loud. At a hotel with such a reputation, you would expect better quality. The service is good though.

My family came out here and had a wonderful time, definitely 5 stars if I could do more I would. Our first time here and it did not disappoint! We were greeted at the front desk by Tom. Super helpful and able to answer all our questions (we had a few! Thanks Tom!) the “Otter body slides” were super quick but the 5 person raft ride was definitely the family favorite! Snacks at the food shack and adult beverages at the bar, what a wonderful holiday vacation. Thank you Great Wolf Lodge!

Service was friendly and definitely catered to families. SUPER busy and so much kid stimulation, but if that's what you want then no complaints! Water park was clean, well monitored and had PLENTY of space to move around. Really fun family atmosphere - so many activities and options for kids of all ages.

Our room was very dirty, our toilet didn't flush at night. Neighbors were super loud till at least 2am (kids running in there room and screaming. Where were the parents?) Waterpark was nice. They need people at the tops of the kiddie slides to regulates when kids can go down slide and insure the little kids don't get pushed around by the older kids (one being my child) food was pretty good except the food in the pool area was not good except for the French fries. We stayed 2 nights. Elevator by the pool area was a disaster to try and get on especially having a small child and a baby in a stroller. Yes our room was on that side. You couldn't talk to each other or hear anything because the music or people talking with speakers was so loud it upset my baby and child. All the staff we talked to was very polite and helpful. We went we enjoyed our time the best that we could, but I don't plan on going back any time soon.

Had a great time! Staff was excellent and helpful. If you buy a meal plan(worth it if you're going to eat there at all) it all gets combined to you're wrist band- which is used for you're room key and can charge all the "food"to the room. It's like a food credit. Food/candy from the gift shop is not included! Alcoholic drinks by the pool are. Got a mule and some blue/tropical rum drink. Both seemed "weak" alcohol wise, but tasted fine. Pool towels are checked out via the room- so don't forget to return otherwise you'll get a room charge. Everything in the pool area seemed relatively safe to leave out. But obviously- if you have something you really can't part with, either leave in the room or in a locker by the pool. Room very nice and clean. Like most, if not all hotels- house keeping/ Cleaning does not come in until after the stay, unless requested. You can request for towel exchange if needed. Super close to Mall of America. Like a two minute drive. Could walk easily- but if you're planning on walking all day at the mall- even driving back a couple minutes feels wonderful on the feet!

This is a Mini-Disney adventure land for families. Rooms are decent, nothing to write home about but considering they want you spending time and money at the pool and shops, they are serviceable. The staff is all very nice and polite. The water park area is pretty amazing and has things for every age. The activities themselves are worth getting the passes. The MagicQuest is a lot of fun, addictive but also very time consuming. Be prepared to get your steps and stairs in. Our teenage daughter even really enjoyed it. Food overall is good and not outrageously priced, outside of adult beverages. One call out, the pizza was amazing! All in all a great family getaway place.

The hours of operation were definitely a big disappointment. The water park hours are 10am-8pm. With being shut down from 1pm-145pm mid day. You can only check into the hotel at 4pm by the time you get to the room and settled in and change its now 5pm. Only 3 hours of Waterpark. That's also prime dinner time. So you have to decide on taking more time out of the water park time to get the young ones fed, or making them wait until 8pm. Then if you wait, it's already 9pm before done eating. We had the birthday package that gave the child a free scoop of ice cream. They are only open 4pm-10pm. By the time you get done with the water park and eating it's already 9pm. Too late for something like that for kids. But due to being 4pm-10pm you cant even stop and get it before leaving for the day. Then in the morning most kids are up between 7-8am but the waterpark doesn't even open until 10am so you can't even swim unless you pay for late check out. Paying $400 to only get 3 hours of water park time is a shame. Will definitely be reconsidering coming again.

We traveled 8 hours to take our family here over the March Break. We had a wonderful time and even ended up staying an additional night because we weren't ready to leave. There are so many different activities for kids of all ages. The staff is wonderful - friendly and ready to help. Rooms are clean and spacious. The only thing I found were the blankets for the kids bunks weren't very big - if you're staying longer maybe plan on bringing your own. Good restaurants on site and I loved that you could tap your wristband and charge it to the room - it beats carrying your cards on you everywhere. We decided we will be making this an annual trip!

Went to Great Wolf Lodge in the summer for the first time with my kids and it was a great first trip as a family. The first thing I noticed while entering the hotel was the automatic doors didn’t work which was a bit disappointing as I to push a stroller along with our luggage. The doors did get fixed though, on our last day of our trip which is a positive. During check in, I was helped by Mike and he was very helpful and friendly. He got us checked in smoothly and in a timely manner. The rooms were nice and clean. The bunk bed suite seemed roomy to me. Every time we’d enter/leave our hotel room or head down to the lobby area. There was always employees sweeping, mopping or cleaning. It’s nice how this hotel takes pride in their cleanliness. I would recommend staying at this hotel if you are looking to plan a trip with young kids or kids in general. There’s so much activities to do at this hotel, and the dance party would probably have been my favorite highlight - as well as their big water park, if you download the GWL app it’ll tell you the schedule of the activities they have daily.

The AC unit was extremely loud anytime it was on. We woke up extremely congested & could see dust floating everywhere in the sunlight. The water park is fun & lines go fast for the slides. There is no room service & the service for the restaurant wasn’t great even though it wasn’t busy at all, expensive and was the worst food we had in MN. There was a cute kid dance party going on & the staff working that did great and you could tell the kids loved it. We would go back but not for full price & wouldn’t recommend eating there.

Great Wolf Lodge has really put customer service at the top of their priorities. I was contacted multiple times before and during our stay. They would remind me of our stay coming up and how much they look forward to serving us and while we were there they would text me asking how everything is with our accomodations and if there was anything they could do to improve it for us. Regarding the rooms, they were very, very clean and the hallways are bright and inviting. FYI, it's a cashless establishment, the wristbands you get for the water park also double as your room key and you can charge all the activities and food to your room with the band as well. I'm sure people would like that, I don't particularly like it, I'm more of a cash person. The water park is almost overwhelming when you get in. Seats are at a premium, that's for sure. People put stuff down on them and they're theirs until they leave. Although there are lockers available for $15-20/day depending on size. There is definitely a lot to do if you have older kids, our young ones didn't last as long being in the park. Overall we had a great time here for our 2 days, we would highly recommend it to families.

First off, be prepared to spend a lot of money. A LOT of money. Even during the so-called off season months. Watch out, the fees add up. However, the rooms are designed toward families with children. They even have room with “bunk rooms”, holding 4 bunk beds (or 8 single beds), plus a queen sized bed in the outer, general, room. They’re also set up so that you can prepare as many meals as you wish inside the room. You get a mini-fridge (no useless freezer) with a small pantry above it. There’s also a sink area with cpunterspace outside the bathrooms. (The bathroom has a sink, too.) The water park is included from the time you check in through the entire next day. Be aware that you must walk past numerous eye-catching stores, activities, food vendors and arcade machines to get there. They also have a rope climbing activity (not included), but we didn’t try it. The water park is VASTLY improved since the last time I came. There are lifeguards everywhere, and they aren’t hesitant about blowing whistles. We had a great time, and we were a group aged 8 months to 70 years

Really great experience with our 5 year old niece. She loved everything the water park had to offer. We had fun too! The arcade, mining and build-a-bear workshop was perfect for after pool hours. We ate at two of the restaurants, not great. We wish they had room service. Overall, really special, fun memories!

Did we have a great time with our kid? Yes, the pros included the waterpark, other activities, and the bunk beds in the room. The cons include: you pay for EVERYTHING. I expected this to a degree but I do think at the very least we should receive complimentary water and good coffee (not the bad coffee in the room). The rooms could use some updates too and the heating unit was extremely loud which would wake us up every time it kicked in at night. Overall, I give it a B. Before I stay here again, I will research some other comparable places.

Such an awesome place! First time here and definitely coming back. Staff are nice and welcoming. There's arcade, food, and shops. A great and cheap way to get away and have good family time. But come early, it is VERY pack! Definitely will come back for another family vacation. 💯🗣

Came here yesterday for Valentine's Day with my boyfriend and it was a great escape on a gloomy day. The facility was decent and the staff was friendly and helpful. Did the all-day pass for $50. I appreciated the lockers that were available to rent, and the various food options on site. They provided towels and locker rooms with showers. The one complaint I have is that it was 90° in the waterpark area, like dizzying sweltering hot. If it was even 80° it would have made the experience 50% more enjoyable. It was nauseatingly hot and humid. The arcade is very pricey so we avoided that. I did buy some souvenirs from the gift shop to take home and a pizza from upstairs. I'll be back again for a special occasion but won't be staying in the hotel per the prices and bad reviews. The wave pool and big slide were a lot of fun and the lazy river was awesome.

It's just not the same. Service has seemed to go down hill, with the automation of the entire facility. Newer isn't exactly always better especially with trying to order food. You can't call anywhere and most places close 20-30 minutes early by not letting you place a new order. I've stayed here at least 10 times for kids birthdays or for the Renaissance festival and this is probably the most I've been disappointed with my stay. I wish they would roll back to the previous year where everything seemed more personable and less like a guest this week who's just staying here. I don't usually complain but it just doesn't seem like the Great Wolf that we love so much! I'm hoping next time we come because I know we will, will be better than this time!

Our experience was amazing! I brought my 1 and 3 year old, and they had a great time in the pool and all the kid’s activities. A big shout out to a couple staff members: Arthur- who made friends with my 3 year old boy with his giant bubble gun. and the staff member at Campfire who gave us milk because we needed it for the baby. Finally, all of the staff included in the story time, dance party, etc. it was enjoyed by all!!

The room was very spacious and it was a very awesome hotel for the family. My only complaint is I think they have some kind of woodsy scent in the hotel that my kids didn't like. They are sensitive to scents. Otherwise, they had a great time. Also, I wish they had a hot tub. That's why I didnt give 5 stars.

Had so much fun here at Great Wolf Lodge! Celebrated our daughters birthday at the water park. She and her friends had a blast! Loved all the slides. Casey at the front desk helped us with an issue that came up. He and the other staff were wonderful! Would highly recommend this to anyone.

Rooms are a nice size and clean but could use some upgrades for all the tech we all carry around. There is some visible wear and tear from guests but overall they are great. All spaces are very sound proof and have their own tv. Service is fabulous!!

The hotel and room was clean. But the AC that was running was noisy whenever it was turning on and off almost sound like someone was trying to break in. :/ The cost was definitely was too high for a hotel with a waterpark, because it was very local. As stated when booking, they have all sort of other activities along that you can add on which was not worth it. Just a bunch of small selection of each activity presented there. The water park was nice with a small wave pool, lazy river, playground, etc. If you haven't been here yourself, you might want to get a feel of it. For sure, one time was good for me.

Yes, the price is a little expensive, but it’s a great hotel! I was a little worried after I booked our room that was $350/night (including the extra fees) that I made a mistake after reading the reviews, but it is a great hotel for families. First of all the rate comes with waterpark passes. The rooms are very good. I requested beddding for the pull out couch and it came in 5 minutes. The water park is great, lots of seating, bars, restaurants, even a build a bear. Disregard the poor reviews, this place is a great family weekend. Only recommendation is the rooms NEED COMPLIMENTARY HAIR CONDITIONER!!

We stayed at their place for a day and for sure we enjoyed our time. Our room was perfectly comfortable and comfortable. They let us check in early on Friday and gave us our room which is not happening in all the hotel and we were really appreciated for this reason. We tried their restaurant for Buffet Breakfast 2times and they had various options and all delicious and fresh. We also for sure used their waterpark. Since we went in the park on Friday morning, it wasn’t too crowded, but I was seeing on Saturday morning it was pretty packed. (If you can avoid it 😊) Overall we enjoyed our time and for sure we go back in the future.

Great Wolf Lodge is geared toward those under the age of 10/11, which is perfect for our family. Food is aplenty on site both in and out of the water park but it was not always the highest quality. Ordering through Uber was a pretty easy option. My frustration is echoed in many other reviews. Cleanliness could be better. Prices could be easier to understand on rooms, especially when a single code can change the price by hundreds. The beds are mildly uncomfortable and the pillows leave a lot to be desired. The staff is quick to help with issues, including over text in the app. The planned arts and crafts, dance parties and book reading are fantastic and free/part of the cost of staying. Overall, we will go back as it's one of the few places that all 3 of my kids can enjoy. I hope they invest a bit in rooms before then.

Loved staying here. The staff is wonderful, both with general hotel stuff and also with interacting with the kids. The water park staff are attentive and clear. The rooms are clean and comfortable, and we were able to really quickly get more blankets when needed. One thing that was particularly nice was being able to order pizza and salad from the app and pick it up in the hotel after a while at the water park. A great option for an exhausting evening, and tastes good too.

The lifeguards are awesome. The rules are reasonable. My family had a blast. All the staff in the hotel were just great. A true family place. Yet plenty of bars within reach of any adults. Sip on a cold one while you watch your kids play. Its gonna be a good day.

The staff here is phenomenal. We stayed overnight for a sweet 16 party with 17 people. The only hiccups we had were with their automated systems: the wristband locking us out of our room at 11:00 even though we'd payed for a 2:00 checkout, my wristband not working at the kiosks, and one really weird incident where I scanned the "order food for pick up" barcode on a poster by the bathroom, but it placed the order in Wisconsin? There was no option to select a location, it just went right to an order screen, an apparently this is a problem they've been having? But the staff was super quick to fix things, they were all patient and kind. You could tell the customer service there is a culture. When you go to places like this, you're juggling kids. It's loud, it's overstimulating, you're tired and there's lots of moving parts, and they seem to really understand that. The rooms are meh. They're dim, the blankets are super scratchy and uncomfortable, but the pillows and sheets were fine and the mattresses too. It gets the job done for what you're there for. This isn't a luxurious vacation. I recommend bringing snacks and bottled water/juice/soda for the kids. Everything here is expensive. I also think the cabana is worth the price, especially if it's a Saturday. Sunday was much less busy but Saturday you couldn't find an empty chair to sit on if you tried. The cabanas have outlets, a small fridge, a TV, and comfortable seating as well as privacy if you need to change a diaper or change clothes.

This place is our go to during fall/winter season. We live about 20 mins away. But when the kids are on break we try to stay here for one night. However, the hotel rooms have started to show their age, and our room's air conditioner was quite noisy. The arcade games are not impressive, and getting tickets is a challenge. Despite spending $15 on an arcade card, you only get a small packet of Skittles for 40 tickets. The water park gets crowded, with varying levels depending on the day and time.

We booked a handicapped accessible room which left much to desire. If a person needed a wheelchair, they wouldn't be able to get into the tub area. There was no drainage in the floor if wanting to use the shower handle outside the tub. No shower chair. Grab bars were good but really should have some areas for traction because they are very slippery when wet. I noticed that the shampoo and body wash are stuck to the wall at a height of a person who would be standing so if you managed to get sitting, you couldn't reach those. The handheld shower device didn't have the holder to affix it to for adjustment so it had to be held if wanting any sort of mobility. Overall the room was wide enough to be able to turn my mobility device around in. It was a bit tricky to get in and out of the doors but I made it work. We weren't fond of the elevators. There didn't seem to be many of them and a lot of people using them. We were forced to use them due to mobility devices so we had to wait often. Sometimes the elevator would close on people while they were going in and out of it. In the restaurant areas, the servers were very helpful. Would ask if they could get anything for us because they knew it was hard to carry items at the buffet. The cleaning people would move out of the way and make sure it was safe for me to get around. Service was great. There was a glitch with a discount on the Thanksgiving meal but they took care of it. Also, the food was amazing for a buffet! Location. Ok... we missed the turn a few times because it was tricky to see where to go in the dark. Definitely bring snacks with you because once you park you don't want to keep leaving your spot. It's a lot of walking (or scooting for me) ;-) And the snacks/ meals there can add up quickly. It was worth it to buy the refillable cups for beverages but have to remind the restaurants not to charge you a second time for fountain beverages. Just keep an eye on your charges. The Waterpark for someone with mobility issues is not really the highlight. There is a lift to get people into one of the pools (also the basketball pool so lots of splashing) but the staff seemed busy so i didn't ask about that. I didn't want to be a burden because I can walk short distances. So... I parked my walker by the pool and went down into that area. Braving splashing, I was in the water a total of approximately 45 minutes. There is one bathroom and you have to walk all the way around the area to get to it. (Can't really bring the electric scooter into the water park because... well... water and machine don't mix). So... Best to find a chair closer to the bathrooms that isn't already "saved," bring a book to read, and fill up your refillable cup while the teens have fun. Also, try to drown out the constant whistling from the lifeguards when someone does something they are not supposed to do (it's shrill).

I accidentally waited too long for the email review and it expired so I wanted to leave one here. We had the best time and everything was just perfect. I loved the text messages to make sure we had everything and the staff was wonderful. Big shout out to the Kids Experience team especially Alyssa and Gabe. Gabe was so friendly and sweet to the kids and Alyssa was beyond amazing! She made sure all the kids were having a good time and even approached the ones who seemed nervous and got them dancing and having a great time. She truly went above and beyond and my kids loved her. Our kids told us that was the most fun they have ever had...the funny part was we had gone to Disney Land/Universal Studios 3 years ago and they have been asking to come back to Great Wolf Lodge more than Disney :) Thanks for a great family weekend gateway!