WHENEVER I walk into this store, I feel like the staff think they work at a funeral parlour!! Seriously! And when you want their help they look at you as if they are about to call the cops. Out of the 10 staff working there, you might want 1 or 2 who are happy to help. And they individually need a 5 star rating. And I think the rest of the staff are better off working at an old home. Honestly I have no choice and this is the closest one near me.

Would give it less if I could. Asked for help returning an item (perfect condition) to exchange it for the right item and was told no. Asked for manager and I believe I was entitled due to their return policies. Told they weren’t available. I then tried to call the store number (expecting management was probably hiding out the back) Store phone runs out with no message bank. Invest in staff training. You keep business by ensuring your stores are run correctly.

The whole store was absolutely trashed, so many safety hazards in each aisle. I looked around myself for ages to find sequins and when I asked where to find them I was told to "just order them on ebay."

I went to buy some fabric and I was waiting on counter to pay. A lady (pam) was yelling I can't do 2 things at a time. I still didn't reply and another lady (MAHAILA) (I AM SORRY IF I SOELL WRONG) came over their and put my fabric on side without saying anything I was still quite. So 1st lady came to serve and ask who is next so I replied and she said I have to put the fabric on her side. How I can approach in their side when her workmate put the fabric on side without any communication with me. Still I was quite and waiting to finish. When she charged $7.5 /m to me I said it's 6.5/m Check the cardboard and she bang the things on counter and sadly doing things. She ruined my day I felt like I was unwanted there and not to go there again but I have to go there as its my nearest store. I had bad experiences before as well whenever I am buying fabrics but I ignored it. I hope these store staff will be trained well and store should have enough stock as well like other stores. Spotlight has to improve there costumer services.

Needed some felt to retrim some interior panels on my car. Emma had good product knowledge and was very helpful. Will definitely come back if I ever need anything again.

Having not been in a spotlight store for over 20 years and recently deciding on getting back into sewing,l went into the Cranbourne store and asked the assistant if she could help me. I guess she thought standing behind the fabrics counter and waving in the area of the material I needed was all l needed. Carrying rolls of material when you use a walking stick isn't easy Lucky some nice customers helped cause the staff certainly didn't want to

In response to a post earlier re: Fabric Dept, I can understand how someone can misunderstand what Staff are doing or how they interact with customers, if English isn’t your first comfortable language. Spotlight Cranbourne, I have found to have some outstanding wonderful customer service team members. The small size of the store does make it hard to display the increasing number of stock items in a easy to find way, like the shelving in the fabric department could be higher to help display the numerous bolts of fabric that often you have to lift up to see what fabric is underneath. But once you have collected the fabric you desire, the queue line is well signposted, often there is a queue but the service you receive once you are at the Service desk, is very special. The Staff, including Narelle, Pam, Mihaela, and Eileen are very experienced, competent ladies to ask about anything pertaining to this department. The reputation of these ladies is well known in craft circles as many people travel to go to this store for the service. I am regularly amazed when at a crafting group or standing in the line, talking with fellow customers and I hear stories of the outstanding customer service the staff have given. The only downside is the staff endure abuse from customers which shouldn’t happen but does.

Went in like I normally would to gather some balloons when the lady informs me they are not accepting walk ins, she spends 5 minutes explaining they are too fully booked when prior I asked for only 3 plain balloons with ribbon which I'd imagine would take no longer than 5 minutes to do. I understand you guys are busy but I didn't recieve any customer service today nor empathy that I am just a Mum trying to do her best and wanted to surprise my son turning 2 tomorrow with 3 balloons above his gifts to wake up to. Very disappointing and a waste of a drive there.

Great lovely beautiful and peaceful ✌️ ❤️ place with beautiful community ❤️ 💕 God bless you all 🙏 amen

Love the atmospherein there. They didnt have what I wanted but the service was great

My time at Spotlight Cranbourne got a bit confusing. I found an item in the discount section, but it wasn't on sale. When I asked, the lady at the front said no with a not-so-nice attitude. It would be much better if they put things where they belong, so it's clear what's on sale and what's not.

Shaun from the Furniture Department is a very helpful Store Representative... I was looking for a Curtain that gone in clearance and sadly no more in stock , he helped me get another Brand in Stock almost identical to the one I was looking... He went Above and Beyond 5 mins ago to satisfy his Customer... Thank you Shaun

Ordered blinds almost 8 weeks ago told at the time 2 weeks and they would be ready been trying to call and they don't answer their phone and now today they pick up the phone and hang up everytime after being on hold for 8 minutes great way to run a business

I'd like to say thank you to Zara who was working at the register on Sunday 15th of Oct 2023. who went out of her way to help us find a product we could not find. It saved us so much time to head to another store to find what we were looking for. Not many people go out of their way to help another. Great customer service. Spotlight Cranbourne, you're lucky to have such employee.

Called multiple times over a few days with an inquiry about a product and was left on hold each time for longer than 15 minutes before they hung up on me. Poor service.

No clear click and collect signage. Waited at the service counter for 10 mins for them to tell me it was at ‘furnishings’. There’s no sign for furnishings. Found the cutting counter, waited for half an hour in line cause no staff around would catch my eye or my ‘excuse me’. Huge line at the cutting counter with one person working, never called for assistance. Once I got to the counter, they told me click and collect is “curtains”. There’s no signage there either. Barely a counter! Finally got assistance from a nice person but the nearly 40 min wait to just to get an order that took 2 mins to retrieve was pretty terrible. I’m glad this isn’t my local store!

This is my closest spotlight store and it's ok, but it's always super messy in the craft section and they show stock on the website that they don't have. Not a lot of staff are available to help, and when they do they can't really do much as stuff is in such disorder. I'd love to see the store really tidied up, this would make it a much better shopping experience.

My favorite fabric and sewing store in town. Friendly staff and good quality items. Shopped there in person and also using "click and collect". No problems. Can be a bit of wait when they're very busy but other than that.. all great.

Thank you Spotlight for an amazing service. Shout out to TJ who assisted us and made this dream curtains to happen. There was a mistake with the cashier because she didn't scan the right barcode for 4 pairs but I was able to swap it today. The return is very smooth. We are very happy with the service.

Staff great, quick service, on special and had what I wanted. Store could have easier layout though.

I don’t normally leave bad reviews I was shopping when I saw the store manager bulling a elderly lady as she pull the blinds of the trolley and broke the the box’s on the floor, then when the customer was shaking saying why did you brake it I just wonted to change them to the right size? she called a male worker over and said he saw everything you brought them back like this. it was the most disappointed thing to see a employee treating an elderly person with such disrespect I really think they should put there management through customer service training

The product is good but the service less so. I placed an order online for 4 bath sheets and 1 bath mat to pick up at Cranbourne on my way home from Melbourne to South Gippsland the next day. The web site advertises that orders are ready in 4 hours. So approx 14 hours later I arrive at the shop. Its hard to find where to do the pick up because its not at the front counter as advertised and there don't seem to be any signs. No, the order isn't yet ready can I come back another day? No, I live 90 minutes drive away. Someone helpfully goes out the back to find the goods and complete the order. Great, thanks. When I get home, I realise the bath mat is not included. I try phoning the shop but the number on the web site for Cranbourne receipt isn't connected. (This also happened months ago so guess it isn't fixed still). The number on the receipt works but no one answers it. An email arrives advising the bath mat is in the mail. It hasn't arrived yet, several days later. I am receiving emails saying if I don't pick up my order it will be deleted. Hope the bath mat still comes. They definitely could do better.

Had some really good specials in Bedding. Do need to be a member though to get the best price. Did get a surprise at the register when she said how much, can sign up on the spot though so still got at the price I thought it was. Be careful with that if not a member. The quality of the product is very good, also got a large print for $40 in a wooden frame.