Grand Secret - Global Design Mall image

Grand Secret - Global Design Mall

Furniture store Home improvement store Paint store Lighting store Flooring store Wallpaper store Door shop Stair contractor

😠 Extremely unserious, I sent threats to consumer protection to answer my phone, I've been begging them for 2 weeks to deliver and install the doors they already have in storage (according to them), missed deadlines, missing of communication and seriousness, when you catch them on the phone or on what... People often mention products, care, doors, showroom,


Address

Strada Valea Cascadelor 24, București 070000, Romania

Website

grandsecret.ro

Contact

+40 751 113 651

Rating on Google Maps

3.80 (193 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 AM to 6 PM
  • Wednesday: 9 AM to 6 PM
  • Thursday: 9 AM to 6 PM
  • Friday: 9 AM to 6 PM
  • Saturday: 9 AM to 4 PM
  • Sunday: Closed
  • Monday: 9 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: products (11) care (10) doors (7) showroom (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 sorin r. 6 years ago on Google • 58 reviews
    Și ok.
    2 people found this review helpful 👍

  • 1/5 Georgeta D. 1 year ago on Google
    Usile frumoase si pt asta 5 *,dar asta se datoreaza firmei care le produce.ANGAJATII ZERO. Minciuni peste minciuni,greseli facute de ei si suportate de mine.Nici in ziua de azi n au venit sa vada tocul taiat imediat dupa montare,asta dupa ce am acceptat o usa din Showroom ,uzata si platita de noua. Luni intregi am sunat si am scris mesaje ,plus scrisoare de la avocat,iar ei m au tinut numai in minciuni.Nici macar bunul SIMT sa raspunda .A trebuit sa ma prenzit la showroom de nenumarate ori ca sa ma mai minta si in fata,ca la telefon au epuizat toate variantele . Dnul Virgil ….parca asa se numeste personajul care mi a luat comanda si a facut greseala pt care a trebuit sa platesc tot eu,ca altfel platea el si ar fi muncit o luna gratis.Dnul care ma minte de peste un an si nici macar acum nu a trimis pe cineva la constatare . In concluzie ……NU RECOMAND !!!!
    2 people found this review helpful 👍

  • 1/5 Andreea V. 1 year ago on Google
    O experienta neplacuta pe care as vrea sa o impartasesc cu Dvs. Am achizitionat o usa in anul 2021. Am sesizat de ceva timp ca butucul de jos functioneaza foarte greu ... ca rezolvare am folosit iala de sus. Mi-am facut timp si am facut sesizare si am rugat solutionarea in garantie. Au verificat si mi-au comunicat ca garantia a expirat de 4 zile!! Rusinos! Achizitionezi o usa de 3000 lei si te trezesti ca furnizorul acorda un astfel de respect clientului!! Nu as mai achizitiona a doua oara o usa de la acest furnzior!
    2 people found this review helpful 👍

  • 4/5 Ilinca V. 4 years ago on Google • 462 reviews
    Good

  • 5/5 Razvan T. 4 years ago on Google • 385 reviews
    Nice..

  • 5/5 Simona M. 4 years ago on Google • 56 reviews
    Decent products and good service. They'll try to accommodate your needs, although their doors are on the expensive side.
    1 person found this review helpful 👍

  • 1/5 Cristian T. 6 years ago on Google • 13 reviews
    They only work with developers, minimum order 100 doors
    1 person found this review helpful 👍

  • 5/5 Marius V. 2 years ago on Google
    Beautiful people, beautiful showroom, beautiful products
    1 person found this review helpful 👍

  • 5/5 Gheorghe P. 4 years ago on Google • 50 reviews
    Ok

  • 5/5 Toma A. 1 year ago on Google
    (Translated by Google) This company deserves the highest rating, the staff working in this company know absolutely everything about the products they sell (it is enough to tell you what you would like and they will give you all the necessary details) in a word, they are very professional . The products are of the highest quality, i.e. they are perfect, in my case I ordered an outdoor USA for a house, I said the dimensions, color, model. etc. at the moment they sent it to my house and the master came to install it and installed it, everything was millimetric without any mistakes. this company deserves all respect. 🥇 (Original) Aceasta companie merita nota maxima ,personalu care lucrează in acesta firma știe cu exactitate absolut tot despre produsele pe care le comercializează ( este suficient sa Spune-ți cam ce ați dori și ei va vor da toate detaliile necesare ) într-un cuvânt sunt foarte profesioniști . Produsele sunt de cea mai înaltă calitate adică sunt perfecte, în cazul meu am comandat o USA de exterior pt o casa am spus dimensiunile , culoare, model . etc in momentu in care au trimis-o la mine acasă și a venit mesteru pt instalare și a montato totul a fost milimetric fără nici o greseala .aceasta firma merita tot respectu.🥇

  • 1/5 Mihai C. 10 months ago on Google
    Am intrat, am studiat ușile timp de peste 20 de minute. Nu s-a apropiat nimeni din personalul showroom-ului de mine deși era mai mult personal decât clienți în magazin. Am solicitat eu o oferta unuia dintre domnii de acolo, oferta pe care bineînțeles ca nu am primit-o la mai bine de o săptămână.

  • 1/5 ANTONESCU D. 8 months ago on Google
    Atentie transportatori!! Intarzie plata transportului,te amana de pe o zi pe alta!! Neseriosi!!Daca le aduceti marfa nu descarcati marfa pana nu platesc transportul!!

  • 1/5 Nailix S. 7 months ago on Google • 2 reviews
    Extremely unserious, I sent threats to consumer protection to answer my phone, I've been begging them for 2 weeks to deliver and install the doors they already have in storage (according to them), missed deadlines, missing of communication and seriousness, when you catch them on the phone or on whats-up they promise to come back and come back they do. Never and I'm on the 3rd house to renovate, I've never had a worse experience!!!!!!🤬
    3 people found this review helpful 👍

  • 5/5 Laba G. 8 months ago on Google • 1 review
    The customer service was impressive! The representatives of the store were very kind and helped me choose the right parquet and the bathroom faucet. I will definitely be back for future purchases.

  • 4/5 Ana T. 6 months ago on Google • 1 review
    I had a varied experience at the showroom dedicated to the sale of doors, parquet, lighting fixtures and furniture. In general, I was impressed by the wide range of products available and the attention to detail. However, I cannot deny that I encountered some aspects that can be improved. Positive Aspects: Variety of Products: The showroom offers an impressive selection of doors, parquet, lighting fixtures and furniture, so that you can easily find suitable products for any style and need. Product Quality: I was pleasantly surprised by the quality of the exhibited products. The doors and furniture seemed solidly built, and the parquet had a high quality finish. This indicates the attention paid to production standards. Friendly staff: The staff in the showroom were friendly and willing to provide information and advice. They patiently answered my questions and offered assistance in finding the right products. Negative Aspects: High Prices: One aspect I faced was the rather high price of many products. Even if the quality is generally high, the costs can be an impediment for some customers. Reduced Availability: We noticed that some models of doors and lighting fixtures were not available in stock or had a longer delivery time. This aspect can be frustrating for those who want the products right away. In conclusion, the showroom offers a diversified range of high-quality products, but aspects such as high prices and low availability can be challenges for certain categories of customers. However, the friendly staff and attention to quality are points that deserve appreciation.

  • 1/5 Vladimir L. 4 months ago on Google • 1 review
    I would have liked to see the negative reviews before collaborating with this company. They are absolutely TRUE. After an initial measurement for an exterior door, my phone/messages were not answered for 1 week, then, after the 2nd week, I received a wrong offer (for another door) because "they lost the WhatsApp messages with the discussed specifications, after the 3rd week I receive an indicative offer and then nothing official (proforma advance) not even until the 4th week. They do not take care and do not have the client's interest in mind. They lie and apologize a lot but it is not good to work with this company. They are not serious!


Call +40 751 113 651 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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