(Translated by Google) The company that leaves much to be desired starting with the staff. If you have a problem, cut your ears short while you wait for someone to answer. This year they posted a false offer to the association, initially they spent 3.5 RON reading the distributor and then we see that the price increases annually by 5% + the inflation rate. It is embarrassing to present an offer and the contract to highlight costs hidden until then to the owners. (Original) Firma care lasă mult de dorit începând cu personalul. Dacă ai o problema faci scurta la urechi cât aștepți sa îți răspundă cineva. Anul acesta au afișat o oferta mincinoasă la asociație, inițial au trecut preț de 3.5 RON citirea de repartitor ca apoi sa vedem ca prețul se majorează anual cu 5%+rata inflației. Este de toată jena sa prezinți o oferta iar contractul sa evidențieze costuri ascunse pana atunci proprietarilor.

Am inceput sa lucram cu aceasta societate in urma cu 2 ani cand am instalat apometre cu citire radio. Produsele au fost ok. Ulterior, am platit abonament pentru citirea lor si pana in urma cu 2 luni au fost citite ok. Luna iulie, desi au avut probleme cu citire apometrelor, in intretinere a fost trecut abonamentul... In urma cu 3 saptamani, am solicitat firmei sa instaleze alte apometre in baza contractului incheiat de asociatie si au refuzat. Au solicitat 200 lei/apometru (la blocul de langa noi au cerut 140 lei pentru ca acum instalau pe toata scara) si o taxa de transport de 40 lei. Doua saptamani am sunat pentru programare, dar nu am rezolvat problema. Am trimis mail, dar nu se raspunde la el. Am sunat la un numar afisat pe internet de la ISTA, dar acolo intra Bucuresti si nu va face programarea... dar se inregistreaza convorbirea. Pana la urma l-am cumparat si instalat noi. Nu am cerut taxa de transport, daca asta ganditi😅😉 Recomand asociatiilor de proprietari sa puna clauze in contract care sa le dea posibilitatea si celorlalti proprietari (unii pot fi plecati in strainatate si la intoarcere platesc mult mai mult) sa achizitioneze aparatele la pretul de asociatie si sa fie stabilit un termen in care sa fie instalat aparatul. Atentie mare!

Among the weakest companies that provide metering services: water meters installed in a block of 176 apartments on July 12, non-functional after more than 5 months, at the end of December. Announced to customer service on November 4th and since then they keep telling me that someone is coming to check... and when I reminded them on November 23rd and December 4th and December 13th; nobody came I do not recommend and will never use the services of this company again

(Translated by Google) Let me give you some practical advice! Above all else, you must know that if you have a water meter with radio reading, you can very quietly remove the water meter from the circuit in such a way that water no longer passes through it, because those at Ista do not have any kind of verification method to tell them that you put the water meter out of order. Mine was not read for 3 years (according to them it appeared absent during the reading) and they did not report any irregularity, they simply gave me a cosum estimated by their computerized system which estimates, but does not report that a water meter is missing 30 consecutive readings. Steal at the counter as much as you can, the boys don't notice. It happened to me with the water meter, but it probably applies to any type of measuring instrument with radio reading. What else can I say, they have only one person employed at the call center, so you can understand why they never answer the phone, as I have seen others say here. Any interaction with them is totally useless, even after a month they did not reply to my email to clarify the situation, and I have to pay 100 cubic meters from one month to the next. I am a company with a turnover of 6 million euros, which has only one employee in the call center and does not respond to emails, moreover, the only way I could contact them was to go to the headquarters them, in an unrenovated communist building where they made me wait in the hallway. An embarrassing company, with an embarrassing attitude, that refuses to refund the money collected for a service that it did not provide for THREE years. Surely behind her there is a former security guard who launders money well. This does not seem like a company with a turnover of 6 million euros. (Original) Haideti sa va dau un sfat practic! Dincolo de orice altceva trebuie sa stiti ca daca aveti apometru cu citire radio puteti foarte linistiti sa scoateti apometrul din circuit in asa fel incat sa nu mai treaca apa prin el pentru ca cei de la ista nu au nici un fel de metoda de verificare care sa le spuna ca ati scos apometrul din functiune. Al meu nu a fost citit timp de 3 ani (dupa spusele lor aparea absent la citire) iar ei nu au semnalat nici o neregula, pur si simplu mi-au pus un cosum estimat de catre sistemul lor informatizat care estimeaza, dar nu semnaleaza ca un apometru e absent 30 de citiri consecutive. Furati la contoar ca se poate, baietii nu iti dau seama. Mie mi s-a intamplat cu apometrul, dar probabil ca e valabil la orice tip de instrument de masura cu citire radio. In rest ce sa zic, au o singura persoana angajata la call center, asta ca sa intelegeti de ce nu raspund niciodata la telefon, asa cum am vazut ca mai spun si altii pe aici. Orice interactiune cu ei este total inutila, nici dupa o luna nu mi-au raspuns la mail pentru clarificarea situatiei, iar eu am de platit 100 de metri cubi de la o luna la alta. Sunt o firma cu cifra de afaceri de 6 milioane de euro, care are un singur angajat in call center si nu raspunde la mailuri, mai mult decat atat, singurul fel in care am putut lua legatura cu ei a fost sa ma duc pana la sediul lor, intr-o cladire comunista nerenovata unde m-au pus sa astept pe hol. O companie jenenta, cu o atitudine jenanta, care refuza sa ramburseze banii incasati pentru un serviciu pe care nu l-a prestat timp de TREI ani. Cu siguranta in spatele ei se gaseste un fost securist care spala bine-merci bani. Asta nu pare firma cu rulaj de 6 milioane de euro.

(Translated by Google) This company, the so-called company, gives me cubic meters of cold and hot water without reflecting my actual consumption, by a single person. I'm sorry, they came, probably from another planet, as I can't explain otherwise, some hackers who made the company's servers non-functional for more than 1 month. What serious company is this that doesn't have back up for all the data consumers??? I will address the OPC, more than likely. (Original) Acesta firma ,asa zisa firma ,îmi baga metri cubi de apa rece și calda fără sa reflecte consumul real al meu,de o singura persoana. Colac peste pupăză,au venit, probabil de pe alta planeta,ca altfel nu mi pot explica, niște hackeri care au făcut serverele companiei nefuncționale pentru mai bine de 1 luna de zile.Ce firma serioasa este acesta care nu are back up pentru toate datele consumatorilor???Ma voi adresa OPC ului,mai mult ca sigur.

(Translated by Google) Extremely rude staff. After dealing with them, the employees of the public administration seem to you a perfect kindness. The owners' associations are wrong to conclude contracts with them and give them wings. I understand that the parent company is from Germany, do the employees have the same attitude there? (Original) Personal extrem de nepoliticos. Dupa ce ai de-a face cu ei , angajatii din administratia publica ti se par de o amabilitate desavarsita. Gresesc asociatiile de proprietari ca incheie contracte cu ei si le dau aripi. Inteleg ca firma mama e din Germania, oare acolo au aceeasi atitudine angajatii?

(Translated by Google) I called today for information, after reading the negative reviews displayed. I waited a few minutes, during which time I thought I would come in immediately and write a negative review. But what do you think? A nice lady answered me, I didn't remember her, who clarified me in a few words and who immediately changed my mind. So, if we treat things with a little patience and understanding, we might gain. (Original) Am sunat astazi ptr o informatie, dupa ce am citit recenziile negative afisate. Am asteptat cateva minute, timp in care ma gandeam ca intru imediat si scriu si eu o recenzie negativa. Dar, ce credeti? Mi-a raspuns o doamna draguta, nu i-am retinut nemele, care m-a lamurit in cateva cuvinte si care mi-a schimbat imediat parerea. Deci, daca tratam lucrurile cu putina rabdare si intelegere, s-ar putea sa avem de castigat.

Not serious. I have been waiting for a month and a half to replace our classic water meters with radio type ones and in vain. The "team" made up of two individuals has already promised the administrator 2 times that they will replace everything that day, and in fact they come to work very late (12-1pm), and of course they leave at 5:00 p.m. Very, very dissatisfied, both me and the rest of the tenants. I do NOT recommend this company in any way.

A company in Romanian style! Milk and honey until you sow the counter with them, regardless of the nature of your problem, whether it's a warranty or a defect, they don't care. Customer relations is useless, no one works there no matter how you try to contact them (by phone or email). They shamelessly lie that they have advanced measurement systems, that they can see consumption in real time, that they can see if a malfunction occurs, BUT NOTHING MORE FALSE. I don't see anything, and if the water meter breaks down and stops reading, they don't care, they charge you for the reading they do. I advise everyone not to mess with this company and to look for something else.

Some thieves!!! I have mounted distributors on the radiators and in one of the rooms I have to heat additionally with an Aerotherma, the distributor also registered the heat from the aerotherma. I have to pay for heat 500 lei per room, of which 270 lei is a single radiator, the remaining 230 lei for 3 radiators. Apartment with 2 rooms.

Ok

(Translated by Google) Sarlatani !!! They ignored the request for termination of the owners' association, to the distributors, they sent summonses with threats to pay them for services not provided. I paid them even though they didn't deserve to get rid of them. Shame on you, thieves, don't be stolen! (Original) Sarlatani!!! Au ignorat cererea de reziliere a asociatiei de proprietari, la repartitoare, au trimis somatii cu amenintari sa le platim servicii neprestate. Le-am platit cu toate ca nu meritau, sa scapam de ei. Rusinos, niste hoti, nu va lasati furati!

La telefon nu raspund. La mail nu raspund. Am mers si la sediu, am dat de un domn si o doamna foarte hotarati sa trimita echipa sa monteze chiar urmatoarea zi. Parea usor si civilizat. Asta se intampla acum o luna si, surpriza, nu a venit nimeni. Nu raspunde nimeni la mail. Nu raspunde nimeni la telefon.

Deer!!! Exclusively in Romania. They ask for money for everything but they don't stick to contracts. the atmosphere in their headquarters is like in a space of old people out to gossip... the ladies at the reception complain to each other about the things they do at home. ' They conclude contracts with block associations and do not complete the installation of appliances in the apartments,+ automatic charging they say, but it's bullshit

We have water meters from Ista. In some, the radio module failed, others started to rotate in reverse. I requested verification and replacement, by email, in writing and by phone. Only after 6 months did a representative come to solve it, during which time some tenants, whose water meters did not work, accumulated over 100 m3 of unmetered water (the water meter registered, but the radio module did not transmit). They want to make a lot of money with few employees. The only one with whom he could really communicate was the lady who did the calculation. It's just that dance couldn't solve the technical problems either. The cost for heat distribution has increased a lot, reaching 5.66 lei/distributor, while other companies offer a cost of 3.5 lei/distributor. This year they told us that they are terminating the contract with us, if we don't replace the distributors, that they are out of date. Very good, we will look for a better offer.

It does not exist under one star, they have two complaints, at ANRE and ANPC. Last year, distribution boards were installed in our block and I made an appointment for the installation in the 3-day interval that ISTA made available and on the first day of the interval at 12 o'clock the administrator called me and told me that ISTA installs only that day and only until 4 p.m., the time until which I could not arrive. Later I called them and they said they would contact me for installation, but this never happened again. In May 2023, I made a new request, a request that was taken seriously in August, after long insistence, they came and installed the distributor without a thermostatic tap, they did not inform me that they would not respect the contract they made with the association and they didn't even assume that the installation was not done because of their fault. For the thermostatic faucet, ISTA charges a fee of 160 lei/piece, so I end up paying 300 lei per distributor. Block administrators, tenants who vote in the general meeting, avoid ISTA, it steals you without shame!

I arrived in Romania to tell you on the phone. because he doesn't know why you pay, I don't answer the phone. and emails

Servicii mizerabile. Suni cu orele la numerele afisate pe site, nu raspunde nimeni. "Sunt angajati in alte convorbiri telefonice". Probabil ca si la ghiseu este la fel sau mai rau, cand voi ajunge acolo voi posta din nou.

(Translated by Google) I received the information of interest in due time. If you walk on foot from Petrache Poenaru metro station cross Dimbovita over the bridge go 100 to the right and on a gate with high barriers enter and at the end turn left (Original) Am primit informatiile de interes in timp util.Daca mergeti pietonal de la statia de metrou Petrache Poenaru traversati Dimbovita peste pod mergeti 100 in dreapta si pe o poarta cu bariere ridicate intrati si in capat faceti stanga

(Translated by Google) Miserable attitude towards the client, answer hard, solve even harder or not at all. For more than a year I have been receiving a distributor reading that no longer exists, more recently I woke up with values ​​read on this distributor canceled in 2019! The business itself is a scam, the distributor does not differentiate between heat from the network (radiator) and heat generated by other equipment (oven, iron, electric radiator, any other heat source). (Original) Atitudine mizerabila fata de client, raspund greu, rezolva si mai greu sau deloc. De mai bine de un an imi incaseaza citirea unui repartitor care nu mai exista, mai nou m-am trezit cu valori citite pe acest repartitor anulat in 2019! Afacerea in sine este o escrocherie, repartitorul nu face diferenta intre caldura provenita din retea (calorifer) si caldura generata de alte echipamente (cuptor, masina de calcat, calorifer electric, orice alta sursa de caldura).

Servicii sub orice asteptare. Nu raspunde nimeni la numele de telefon afisare pe site. Incarca notele de plata fara nici o justificare... Oare nu se supun unei legislații???

Frima care lucreaza cu cei mai penibili INSTALATORI!!! A venit un dorel (altfel nici nu pot sa ii spun) trimis prin/de ista (de la București la Cluj)sa schimbe apometrele din tot blocul. Ca sa vezi ca apometrul era incorporat in mobila de bucatarie a venit dorel s-a uitat 1 2 secunde maxim la apometru dupa care a zis ca el nu schimba apomentru!!!! Nu inteleg cum se poate asa ceva... 'mesterii' din filmuletele lui Mircea Bravo sunt mici copii pe langa specimenul asta. Cred ca se grăbea sa ajungă înapoi la București și nu a vrut sa piardă 5 minute in plus altfel nu îmi explic dc nu a vrut sa schimbe apometrul ăla Trebuia sa fie pus pe usa sa nu are cumva de se aplecat cand schimba apometru sau nu inteleg, uite asa se pierd clientii cu oameni de 2 bani... Mi-a zis ca trebuie sa sparg mobila de bucatarie ca sa poata el sta confortabil. Normal ca am sunat la alta firma si ce sa vezi, s-a putut! Nu recomand deloc firma asta de evitat pe cat posibil daca nu vreti sa aveti probleme!!!!!

Nu raspunde nimeni decat dupa 50 min, promit ca vin in 2 saptamani pentru remontajul a 3 calorimetre si a durat peste 1 luna cu insistente.

(Translated by Google) That call center doesn't work ... you sound like a fool and you wait half an hour until you're beaten. (Original) Call centerul ala nu functioneaza...suni ca prostu si astepti cate juma de ora pana te dai batut.

(Translated by Google) Executable staff: sit on the hold for hours hoping that someone will answer you, the headquarters is in some deserted clutter and there you are treated like in Ceausescu's time with "Wait outside!". It is unbelievable that such shit still works today. (Original) Personal execrabil: stai pe hold cu orele sperand sa-ti raspunda cineva, sediul e in niste hartoape parasite iar acolo esti tratat ca pe vremea lui Ceausescu cu "Ateptati afara !". Inredibil ca mai functioneaza in zilele noastre astfel de jeguri.

Am sunat sa intreb daca mai vine cineva la instalare repartitoare si o doamna foarte zeflemista,mi-a spus ca vine instalatorul,dar ca s-a oprit sa bea si el niste apa ca este foarte cald afara ,apoi mi-a inchis telefonul. Gabriela o chema pe doamna. Cand iti iei salariu din banii pe care ii platesc clienții, cred ca ar trebui un pic de atentie si respect,dar nu toti oamenii sunt oameni.

(Translated by Google) Call center useless, email the same! Total lack of interest! Defective water meter, no one intervenes! I do not recommend even 1%! (Original) Call center inutil,mail la fel!Lipsa totala de interes ! Apometru defect,nu intervine nimeni! Nu recomand nici 1%!

E o singura persoana care locuiește în ap și la avizier în continuare apqr 2. Creerea e facuta la presedina de asociație. Cei mai mari HOTI te pune sa plătești ceasul care măsoară cata căldură trece prin calorifere în condițiile în care ei trebuie sa vina cu aparatele de măsurat ap rece apa calda și căldură

O firma mizerabila care inseala asociatiile de proprietari. Trimite oferta de preturi diferite pentru plata im rate si plata integrala si apoi desi locatarii au platit integral li se factureza la pretul marit pentru plata in rate. De evitat.

(Translated by Google) You are rude.. After you get the contracts and the customers, you don't care about the customer's problems anymore. The contact numbers are absolutely useless.. 2 days I called for hours only to hear the robo! (Original) Sunteți niște neobrăzati.. Dupa ce prindeți contractele și clienții nu va mai interesează problemele clientului. Numerele de contact sunt absolut degeaba.. 2 zile am sunat ore în șir doar ca să ascult robotul!

Ok

Some bitterness !!!

I don't recommend this company, they came to install distributors with faucets in the block stating that they will install them by 2:00 p.m. I arrived at the apartment at 1:00 p.m. They finished at 12:00 p.m. and they were nowhere to be found. After 2 months and several phone calls, they came to install the distributors, but without the thermostatic valve that was stipulated to be installed in the contract, the man from the installation telling me that it is no longer installed.... I called the call center and they told me that I refused the installation, zero respect for the customer.....

The stupidest company in existence, you can't contact anyone here...and if you do, you stay on the call for 2 hours. Those who choose to collaborate with them are just as smart.

In perioada 19.05-20.05. 2022,in blocul din Cetatea de Balta nr. 1,au fost montate apometre si repartitoare de o echipa super profesionista. Felicitari baietilor!!!Sa o tineti tot asa!!!

(Translated by Google) Zero stars! I don't answer the phones! I don't respond to email. They have no respect for the customer. (Original) Zero stele! Nu răspund la telefoane! Nu răspund la e-mail. Nu au nici un pic de respect față de client.

Raspunde cinevaaaa???? Nu inteleg de ce ati mai pus nr de contact daca nu raspunde nimeni... Niste bani luati aiurea, fara justificare.

(Translated by Google) Nobody answers the phone, I don't say the email anymore. I no longer have access to the online account, the developer no longer receives it by mail. Absolutely awful. Complaint after complaint follows. (Original) Nu raspunde nimeni la telefon, la email nu mai zic. Nu mai am acces la contul online, desfasuratorul nu-l mai primesc prin posta. Absolut ingrozitori. Urmeaza reclamatie peste reclamatie.

M au ajutat cu indicatii, s au purtat cu profesionalism si cu rabdare, sunt recunoscatoare pt asta.

(Translated by Google) I have had a request to install water meters since September 2021 and even today, July 8, 2022, they did not come to install them! Will it be the same when invoicing and collecting money? (Original) Am cerere de montare apometre din septembrie 2021 și nici azi 8 iulie 2022 nu au venit sa le monteze! Asa o fi și la facturarea și încasare banilor?

Mau, fraților,am stat o orașe 10 minute în apel ,ca să fac o sesizare, tot ca să va aduc vouă venituri și nu am fost preluata. Să vă fi rușine!

Absolut jenant serviciul de relatii cu clientii. Am stat 40 de minute in asteptare, mi-a raspuns cineva dupa care a inchis, iar a doua oara am stat o ora in asteptare.

Domnule Director Este absolut rușinos sa invocați ca justificare creșterea prețului de citire, conflictul din Ucraina Rușinos !!!

as da zero dar nu se poate;au incarcat factura la caldura desi am avut camere in care nu am deschis caloriferul(la ei am aparut cu consum) O firma de tepari

Nu am înțeles cum se citesc la distanță repertitoarele dacă bateriile sunt din 2007??Nu pot citii din interior sa pot verifica si eu citirile lor!?!

The most insensible at the call center. I called for 4 hours and they didn't answer, when they did they hung up on me because they didn't know how to answer my questions, now I know why they have bad reviews

On March 25, 2024, the heat distributors will also be installed in my block, for each apartment separately. I hope it doesn't have a bitter taste, me and my tenants from all over the block, as I read these reviews!

run away from this company