1/5 Amy 1 year ago on Google
DO
NOT
STAY
HERE.
This
is
the
absolute
worst
hotel
I
have
ever
stayed
in.
All
of
the
below
for
the
privilege
of
paying
€280
for
two
nights;
1.
I
have
not
been
able
to
shower
in
my
room
for
THREE
DAYS.
On
day
1,
the
shower
would
not
drain
and
flooded
our
bathroom
floor
and
entry
way
to
our
room.
I
contacted
the
customer
service
team
(via
WhatsApp
as
there
are
no
people
on
site)
and
was
asked
"can't
you
wait
until
tomorrow?".
Not
acceptable
after
travelling
for
an
entire
day
to
get
here.
We
were
then
told
to
go
down
to
the
basement
to
fetch
ourselves
some
new
towels
to
clean
up
the
water
all
over
our
room.
Again,
not
acceptable.
As
a
resolution,
and
after
asking
three
times
what
to
do,
I
was
finally
offered
to
have
an
evening
shower
in
another
guests
room
as
they
had
not
arrived
yet...
Weird
but
at
least
there
is
half
a
resolution,
so
off
I
go
with
my
towel
and
wash
bag
to
a
strangers
hotel
room
for
a
shower.
Day
2,
arrive
back
in
my
hotel
after
12.5
miles
walking
and
exploring
the
city
to
find
my
shower
now
drains
(amazing!),
but
no
hot
water!!!
Gross.
I
contacted
customer
service
who
informed
me
there
was
nothing
they
could
do
as
there
are
no
staff
on
site
and
again
"wait
until
tomorrow"
when
staff
are
on
site
to
look
into
the
issue.
Day
3,
wake
up,
STILL
NO
HOT
WATER
and
now
I
really
stink.
I
am
beginning
to
feel
sorry
for
whoever
has
to
sit
next
to
me
on
my
way
home
from
Brussels
today
(a
city
which
I
shall
never
return
to
because
of
this
awful
experience).
2.
There
are
no
staff
which
is
the
most
awful
idea
anyone
has
ever
had.
Staff
will
converse
with
you
via
WhatsApp
which
is
unacceptable
when
you
have
an
issue
which
needs
near
immediate
resolution.
The
staff
here
clearly
have
no
training
in
customer
service
and
are
quite
frankly
outright
rude
on
WhatsApp.
3.
There
are
major
roadworks
going
on
outside
the
hotel
which
you
are
not
told
about
until
you
arrive
(via
a
WhatsApp
message
of
course).
If
I
had
known,
I
would
have
not
booked
to
stay
here.
4.
The
rooms
are
incredibly
thin
and
you
can
hear
your
neighbours
conversation,
even
when
they
are
up
until
2am
in
the
morning
with
little
thought
or
compassion
for
other
guests.
It's
ok,
I'll
contact
reception
and
ask
if
they
can
politely
ask
the
neighbours
to
wrap
up
their
party..
Oh
wait,
no
one
works
here!!!
Overall,
the
location
is
ok
at
best.
If
you
are
unlucky,
you
will
have
a
view
of
the
office
block
opposite
and
can
look
at
people
whilst
they
are
having
serious
meetings
as
you
get
changed
in
the
morning.
The
hotel
is
a
15
minute
walk
to
the
Palace
square,
but
around
30
minutes
from
most
of
the
shopping
areas.