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Smart Rooms Bucharest

Hotel Hostel

😠 Roxana messaged us multiple times to check if we are still coming to stay there. We had already told her that we were coming the next day, but she kept insisting. At some point she said that if we don’t reply immediately she will cancel our reservation, a few hours before we were supposed to arrive.... People often mention reservation, room, hotel, phone, Booking, message, clean,


Address

Strada Știrbei Vodă nr. 130, București, Romania

Contact

+40 730 888 873

Price rating

$35/night

Rating on Google Maps

3.50 (108 reviews)

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Featured Reviews


Frequently mentioned in reviews: reservation (10) room (8) hotel (6) phone (6) Booking (6) message (6) clean (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ema V. 2 years ago on Google
    Roxana messaged us multiple times to check if we are still coming to stay there. We had already told her that we were coming the next day, but she kept insisting. At some point she said that if we don’t reply immediately she will cancel our reservation, a few hours before we were supposed to arrive. When I saw that I was shocked and we started looking for another hotel for the night. She then called and was very rude and angry on the phone. Never had such a terrible experience with a hotel. We think we dodged a bullet by not going there, the business seems very shady (eg the only accept cash).
    5 people found this review helpful 👍

  • 3/5 Deyvid P. 5 years ago on Google
    This hotel is the old crazy duck. Yes it's renovated, but the bathrooms are still very disgusting. There is an air-condition, but we didn't find the remote control, so we couldn't use it. No channels. Of course there is a machine for warming water. There is a living room, where there is also kitchen box.
    1 person found this review helpful 👍

  • 4/5 Syes 1 year ago on Google
    Decent room, communication with host was a little though and its self checkin which i failed to see before booking
    1 person found this review helpful 👍

  • 1/5 Tania M. 2 years ago on Google
    (Translated by Google) Poor thing !! We woke up two hours before we had nowhere to stay! I made a phone reservation more than a month before, we called twice more along the way to make sure everything was fine. I didn't think to call the day before (although it probably didn't matter). The day we were supposed to arrive, I called because I didn't know how many times I could find them. In the end, he answers the same disgust I had discussed before and tells me that there is no reservation on our behalf. Unfortunately, they did not ask in advance, at least maybe they got at least a fine. (Original) Jalnic!! Ne-am trezit cu două ore înainte ca nu avem unde sta! Am făcut rezervare telefonică cu mai bine de o lună înainte, am sunat de încă doua ori pe parcurs ca să fim siguri ca e totul în regulă. Nu m-am gândit să sun și cu o zi înainte (deși probabil nici nu mai conta). În ziua în care trebuia sa ajungem, am sunat de nu știu câte ori sa dau de ei. Într-un final, răspunde aceeași scârbă cu care discutasem înainte și îmi spune ca nu există nici o rezervare pe numele nostru. Din păcate nu au cerut avand înainte, măcar așa poate își luau măcar o amendă.
    1 person found this review helpful 👍

  • 1/5 Ana B. 2 years ago on Google
    (Translated by Google) I made a reservation for two nights on Booking. Later I sent a message to the staff to ask if there is parking (the message was sent on Booking). I have not received an answer. I found a mobile number and noticed that they had WhatsApp. I sent them unanswered messages (although they were read). I decided to call them to make sure everything was fine, but the person who answered me could not confirm that there was a firm reservation, although I had the confirmation from Booking. The next day I returned to them with phones to conclude the whole situation, but unfortunately no one answered the phone. (Original) Am făcut o rezervare pentru două nopți pe Booking. Ulterior am trimis un mesaj către personal pentru a întreba dacă există parcare (mesajul a fost trimis pe Booking). Nu am primit răspuns. Am găsit un număr de mobil și am observat că au WhatsApp. Le-am trimis mesaje la care nu am primit răspuns (deși au fost citite). Am decis să îi sun pentru a mă asigura că este totul în regulă, însă persoana care mi-a răspuns nu a putut să îmi confirme că există o rezervare fermă, deși eu aveam confirmarea de pe Booking. Ziua următoare am revenit cu telefoane către aceștia pentru a concluziona toată situația, însă din păcate nu a mai răspuns nimeni la telefon.
    1 person found this review helpful 👍

  • 1/5 Bogdan 1 year ago on Google
    Bait and switch - they advertise available flats on AirBnB, then those flats suddenly become unavailable right after you’ve booked and you’re referred to this place for similar prices, but lower quality. No spanks!
    1 person found this review helpful 👍

  • 3/5 Serghei G. 1 year ago on Google
    The location is good, but the place was not clean with mold on the ceiling. Although on the booking sites it is marked with parking it is not 100% accurate because there are only 2 parking lots available for multiple rooms.
    1 person found this review helpful 👍

  • 5/5 ClaudiaLancia 6 months ago on Google
    Slept here 2 night, I found everything what I needed, I didn't see personally nobody but for WhatsApp you have all the information. The position it's ok, you are not directly in the center but very close. I liked it

  • 5/5 Dragos I. 4 years ago on Google
    (Translated by Google) The location, the silence. (Original) Locația, liniștea.

  • 3/5 Timeea Ana M. 7 months ago on Google
    The staff was nice and ok, and the room was clean and overall ok, but the bed was absolutely horrible,.it would make a horribly loud noise at any small movement. So if you re a couple, i do not recommend this hotel at all

  • 4/5 Allan S. 1 year ago on Google
    We visited smart rooms Bucharest and we are in generally satisfied with our stay. The rooms was ok and when we requested another room we got that the day after. Unfortunately, there is a foul smell coming from the sewers and (only) because of that we will not return

  • 1/5 Rephael Y. 1 year ago on Google
    I never got such a bad service!! They called me in the phone and told me don’t come without letting the Web know that they canceled my order. And they didn’t even reply -For a request for an answer - disrespectful attitude

  • 1/5 Giuseppe M. 2 years ago on Google
    (Translated by Google) The arrogance and rudeness of the person who manages this structure canceled my reservation without any warning, arrived on site I could not reach her by phone, after more than 1 hour of empty calls she writes me on whatsapp "your reservation is canceled, find a hotel somewhere else ... "an indecent service. Stay away if you don't want to live the same experience, considering that many have reported this experience (which unfortunately I only discovered after having lived it on my skin). (Original) L'arroganza e la maleducazione della persona che gestisce questa struttura, mi ha cancellato la prenotazione senza nessun preavviso, arrivato in loco non riuscivo a raggiungerla telefonicamente, dopo oltre 1 ora di telefonate a vuoto mi scrive su whatsapp "la sua prenotazione è cancellata, si trovi un albergo altrove..." un servizio indecente. State alla larga se non volete vivere la stessa esperienza, considerando che in molti hanno riportato questa esperienza (cosa che purtroppo ho scoperto solo dopo averla vissuta sulla mia pelle).

  • 1/5 Andrea N. 2 years ago on Google
    (Translated by Google) Of a hallucinating impropriety, the "lady" sent me a message while I was in the flight telling me that if I did not reply to the message confirming the reservation within 8 minutes of that message, she would cancel my reservation. I arrived at the facility at the scheduled check-in time with the lady in question she is the same with Toni and with decidedly questionable ways she is absolutely unprofessional, she simply told me to look for a hotel elsewhere because my reservation is canceled because I I had not replied to her message in useful terms, even telling her that at that moment I was flying and for obvious reasons I could not use my cell phone, she literally washed her hands. Never had such an experience yet I am a traveler who every year makes at least 5 trips around the world, a hallucinating disservice never seen before I really do not recommend this structure, especially this person if it can be defined as such ... (Original) Di una scorrettezza allucinante, la "signora" mi ha mandato un messaggio mentre ero in volo dicendomi che se non avrei risposto al messaggio confermando la prenotazione entro 8 minuti da quel messaggio mi avrebbe cancellato la prenotazione. Sono arrivato alla struttura all'orario del check-in prestabilito con la signora in questione è la stessa con Toni e con modi decisamente discutibili è assolutamente poco professionali, mi ha semplicemente detto di cercarmi un albergo altrove perché la mia prenotazione è la cancellata perché io non avevo risposto alla sua messaggio nei termini utili, anche dicendole che in quel momento ero in volo e per ovvi motivi non potevo utilizzare il cellulare, la stessa se ne è letteralmente lavata le mani. Mai vissuta un'esperienza del genere eppure sono un viaggiatore che ogni anno fa almeno 5 viaggi in giro per il mondo, un disservizio allucinante mai visto prima veramente sconsiglio questa struttura in particolar modo questa persona se così si può definire...

  • 5/5 Vlad G. 2 years ago on Google
    As per pictures... 😍

  • 5/5 Vili J. 2 years ago on Google
    (Translated by Google) First of all I would like to appreciate the trust of the owners! You don't interact with them at all! Come, pay, stay / sleep and leave! For me it was something new, but beautiful! The room where I stayed was large and clean, and the bed linen - spotlessly clean. The room was very tastefully arranged! Access to the courtyard is based on the code you receive upon arrival. In my case it lasted max. 2 minutes since I announced that I arrived until I received the code! I will definitely return if I need more accommodation in Bucharest! I repeat: the owners' trust in tourists is immense! The room is equipped with hairdryer, iron, AC! I think a mini fridge would be needed! (Original) În primul rând aș dori să apreciez încrederea proprietarilor! Nu interacționezi deloc cu ei! Vii, plătești, stai/dormi și pleci! Pentru a mine a fost ceva inedit, dar frumos! Camera unde am stat a fost mare și curata, iar lenjeria de pat - impecabil de curata. Camera era aranjata cu foarte mult gust! Accesul în curte se face pe baza de cod pe care îl primești la momentul sosirii. În cazul meu a durat max. 2 minute de când am anunțat că am ajuns până am primit codul! Cu siguranță voi reveni dacă voi mai avea nevoie de cazare în București! Repet: încrederea proprietarilor în turiști este imensă! Camera este dotata inclusiv cu uscător de par, fier de călcat, AC! Cred ca ar fi nevoie de un minifrigider!

  • 5/5 Nicolae M. 2 years ago on Google
    Este un loc unde îți oferă foarte multă intimitate

  • 3/5 Simon M. 4 years ago on Google
    Rooms are big and clean but communication with reception was below any reasonable expectation

  • 5/5 Daniel P. 4 years ago on Google
    Rooms are big and clean and Roxanna, the manager, helps you when needed. A nice kitchen and sitting room whrere you can cook, read or watch TV. You can go to interesting places around walking, but there is a good communication with public transport too. There's a little problem with the bathroom; sometimes it smells quite bad.

  • 5/5 Mihai D. 3 years ago on Google
    Excellent choice for Bucharest city center. Very good value for the money. Clean and helpful staff.

  • 4/5 Teodor O. 5 years ago on Google
    (Translated by Google) Good location. Clean. Right price. But minus the smell of the bathroom. (Original) Locatie buna. Curat. Pret corect. Dar minus pentru mirosul de la baie.

  • 5/5 Marius M. 4 years ago on Google
    (Translated by Google) Services ok. recommend (Original) Servicii ok. Recomand


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