I went through a very bad experience with Noriel, namely: I ordered a product from their website with delivery by courier. The DPD courier could not deliver the product to the home because the complete address, i.e. the house number, was not included in the awb. As a result, on my time and money, I had to move a few km by car to another area where the courier delivers, so that I can get my package! In the order placed at Noriel, I gave the full address. I make a written complaint to Noriel and they ask me for a picture of the awb on the package, as proof of my statements (they thought I was a liar!). Ugly from Noriel! After I send them the picture, they answer that they will make a complaint to the technical department, to investigate how the data transfer was done between them and the courier. Poor Noriel! You have lost a customer who ordered from you before! It's nothing, I buy from others who respect their customers better! I also made this complaint to three people from Noriel from marketing. No reaction! No answer! The quality of services and communication, after ordering a product, is ZERO at Noriel!

(Translated by Google) From store managers to employees, everyone is poorly prepared, lack of respect for customers, increasingly expensive and poor quality toys, not to mention that on the shelf is a price and at home another. When you want to change a product or make a return, it treats you like no one else. A total joke. (Original) De la șefii de magazine pana la angajați toți sunt slabi pregătiți,lipsa de respect față de clienți, jucariile din ce in ce mai scumpe si de proastă calitate, nu mai zic ca la raft este un preț si la casă altul. Cand vrei sa schimbi un produs sau sa faci retur te tratează ca pe nimeni. O totală bataie de joc.

The most unserious staff!!! I stopped by last night for the girls to choose their gifts, I ask the lady in the store (I found out today that her name is Maria) if it is possible to reserve them until the morning before I leave the store with them for the children to see me, and I could only pay them I take them from the store today and what do you think, this morning I couldn't find one of the objects. What last night was safe and without problems (to quote the lady in question) today was no longer available, being the last piece from the entire Noriel store/website (I'm not saying that it didn't even occur to me to do last night a picture, so I can look elsewhere today). The disappointment of my children could not be borne by either the lady or Noriel, only me! Yes, I understand, he had no obligation to keep my toys neither reserved nor paid for. I also don't have any obligation to behave in a civilized manner, only common sense and the 7 years at home, responsibility and the word given make me behave as they say and respect what I assume. Noriel I wish you to have clients commensurate with your seriousness!

(Translated by Google) Friendly staff, but the sets of cars with tracks from Noriel are of inferior quality. I bought a set of track cars from Cool Machine that are very difficult to assemble and the parts jump. Plus, once assembled they come off the parts. I do not recommend. (Original) Personal amabil, dar seturile de mașinuțe cu piste de la Noriel sunt de calitate inferioară. Am cumpărat un set de mașinuțe cu piste de la Cool Machine care se asamblează foarte greu și piesele sar. Plus, odată asamblat se desprind din piese. Nu recomand.

(Translated by Google) Very poor quality children's mask, I bought a cotton mask and after the first wash, use ...... it broke.! I went to complain and the director treated it with indifference! 😌 (Original) Masca de copii foarte proastă calitate,am cumparat mască din bumbac si după prima spălare,folosire ...... gata sa rupt.!😡am mers sa reclam iar d-na directoare a treatat cu indiferență! 😌

(Translated by Google) A "two-lion" store does not guarantee anything and the employees are very disrespectful. I bought a lot from them but fortunately for me there was no need to appeal to the store's staff, and the products that got worse did not deserve the way. I will never go to NORIEL stores anymore. My pussy with them is a much longer one and I can not tell it all over here, but I hope you are careful. (Original) Un magazin de "doi lei", nu ofera garantie la nimic si angajati sunt foarte NErespectosi. Am cumparat foarte multe de la ei dar din fericire pt mine nu a fost nevoie sa apelez la personalul magazinului, iar despre produsele care s-au mai stricat nu a meritat drumul. Nu voi mai calca in magazinele NORIEL niciodata. Patania mea cu ei este una mult mai lunga si nu o pot povesti pe toata aici, dar sper sa fiti cu bagare de seama.

(Translated by Google) I had the most disappointing experience. I do not know if you are necessarily aware of the store itself, but of the quality of the product purchased. I took the boat with the remote control Maisto Tech Hydroblaster Speed, Black / Orange, by the name it is seen that it is a motor boat and the remote control, logic says it goes on water, the design says that more than 1 minute the child could not enjoy. It is not intended as a product intended for use in contact with water. The most expensive minute paid, I do not mention that in the store I paid 20 lei more than it was on the site because ... RULES. It was for the first time in my life when I thought about complaining to ANPC (I'm still thinking). (Original) Am avut cea mai dezamagitoare experienta. Nu stiu daca tine neaparat de magazinul in sine, ci de calitatea produsului achizitionat. Am luat Barca cu telecomanda Maisto Tech Hydroblaster Speed, Negru/Portocaliu, prin denumire se vede ca este o barca cu motor si telecomanda, logica zice ca merge pe apa, proiectarea insa zice ca mai mult de 1 minut nu s-a putut bucura copilul. Nu este gandit deloc ca un produs destinat utilizarii in contact cu apa. Cel mai scump minut platit, nu mai mentionez ca in maGazin am platit cu 20 lei mai mult decat era pe site pentru ca....REGULI. A fost pentru prima data in viata cand m-am gandit sa fac plangere la ANPC(inca ma gandesc).

A large Noriel store, well organized, full of toys but a bit pricy. The lego corner that i'm always interested, is extended and full of various sets for different ages.

don't go with childreen

Prices at Noriel Vulcan for Lego Friends sets are 50-100 lei higher than at Altex from Bricodepot. Specifically: the same set at Noriel is 220 lei and at Altex it is 145.99 lei. Noriel has much higher prices for toys compared to Carrefour...

It is not possible to return products bought in the store. It is written in small print on a poster on the side of the house, with minimal chances of reading it. You are not warned in any way before, but the employees become very cooperative in giving information after you have paid. I do not recommend!

Noriel is a site that mediates products from other suppliers and when it comes to returning the product, they give up on everything! I do not recommend buying products from their website! Zero seriousness!

(Translated by Google) A super fain shop. People trained to face any problem with chest out. The store manager is a wonderful lady who, along with her team, makes the store shine. (Original) Un magazin super fain . Oameni bine pregătiți pentru a întâmpina orice problema cu pieptul in fata . Șefa de magazin este o doamna minunata care împreună cu echipa ei face ca magazinul sa strălucească.

prețuri nesimțite la jucării. Alocația unui copil e de 243 de lei/ luna , din care trebuie sa și mănânce, sa se îmbrace, rechizite… Exploatați la maxim oportunitățile, fără mila… bravos! Banii n-au miros!

Sun Plaza Noriel to avoid. Rude guard, on 12/16/2022 I went in and bought, I was admonished by the guard paid to offend not to guard. Expensive or cheap mediocre toys (to be polite).

I highly recommend it

The 20% discount was not applied to me. They had a promotion, if you buy 50 lei of lego products, you get the lego Santa set as a gift. I purchased legos worth 130 lei.

(Translated by Google) More people ... Such a mockery of customers and children, as I have never seen. You can't go back never ... more I can't wait to see what the ANPC says at my request !!! Thanks to the nine functioning clients. (Original) Mai oameni buni... Asa bataie de joc fata de clienți si copiii deasemeni nici ca am vazut. La voi nu se poate poate face retur niciodată... mai mult abia astep sa vad ce zice la cererea mea si ANPC-ul!!!Datorita noua clientilor functionati.

Magazinul unde nu se poate returna nici un produs, decat inlocui cu un altul, si nici asta atat de usor. Dubioasa politica Norielului...

Produsele care au marca Noriel in general sunt foarte slab calitativ. Am vazut pe site-ul lor mai multe carucioare si scaune auto si am facut o vizita in magazin sa le vad inainte de a le cumpara, dar hopa... nu au aproape nimic expus in magazin, doar online. Asa ca pas!

(Translated by Google) Various toys but it is a store with high prices. Not everyone can afford to buy from here. (Original) Jucării variate dar este un magazin cu prețuri mari.Nu oricine își permite să cumpere de aici.

(Translated by Google) I went to buy a toy that was 400 lei on the site and 700 lei in the store. I asked about the difference and 5⭐️ I am for the saleswoman who explained to me that I can order online with pick-up and it picks up depending on how the system works. It went much faster. It took 5 minutes, it was possible to pay with a Sodexo Gift card. that we take the difference from their salary "would not deserve a star, but I prefer to point out only the pleasant experience and I hope that the esteemed lady has to deal with as few clients as possible (especially children)." (Original) Am fost sa cumpar o jucarie ce pe site era 400lei iar in magazin 700lei.Am intrebat despre diferenta si 5⭐️ sunt pentru doamna vanzatoare care mi a explicat ca pot comanda online cu ridicare din magazin si in maxim jumatate de ora de la comanda o pot si ridica in functie de cum merge sistemul.A mers mult mai rapid 5min a durat, am putut plati si cu card Sodexo Cadou.👍🏻In schimb alta doamna vanzatoare era foarte ofuscata ca am gasit eu aceasta reducere si ca nu este posibil “zici ca ii luam ei din salariu diferenta” nu ar merita nici o stea ,dar prefer sa punctez doar experienta placuta si sper ca stimabila doamna sa aiba de-a face cu cat mai putini clienti(mai ales copii).🙂

(Translated by Google) Maximum quality. (Original) Calitate maxima.

(Translated by Google) I do not recommend! Total lack of respect for customers! You lost me as a client !!!! (Original) Nu recomand! Lipsa de respect total față de clienți! M-ați pierdut de clientă!!!!