Spade's Burger Bukit Mertajam image

Spade's Burger Bukit Mertajam

Restaurant Fast food restaurant Hamburger restaurant

😠 Love their burger especially Baconizer, super yummy BUT this outlet's service get 1 star from me. The staff do not look like they are happy with their job. The way they show us as a customer as if we are giving them trouble or we are there for free food. They won't come to their counter to take or... People often mention burgers, burger, service, good, staff, patty, time, town, beef, customer,


Address

8, Lorong Maju Utama 1, Pusat Perniagaan Maju Utama, 14000 Bukit Mertajam, Pulau Pinang, Malaysia

Website

www.spadesburger.com

Contact

+60 4-539 1888

Price rating

$$ $$

Rating on Google Maps

4.00 (618 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 11:30 am to 10 pm
  • Thursday: 11:30 am to 10 pm
  • Friday: 11:30 am to 10 pm
  • Saturday: 11:30 am to 10 pm
  • Sunday: 11:30 am to 10 pm
  • Monday: 11:30 am to 10 pm
  • Tuesday: 11:30 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: burgers (21) burger (13) service (12) good (12) staff (10) patty (9) time (8) town (7) beef (7) customer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Daniel L. 1 year ago on Google
    Love their burger especially Baconizer, super yummy BUT this outlet's service get 1 star from me. The staff do not look like they are happy with their job. The way they show us as a customer as if we are giving them trouble or we are there for free food. They won't come to their counter to take order when they see customer standing in front of the counter. Showing us sour face. This comment is base on few times experience, not once.
    10 people found this review helpful 👍

  • 5/5 Jong Cherng M. 2 years ago on Google
    Dined in for dinner. Burgers and fries were great. Unlimited refill for carbonated drinks.
    4 people found this review helpful 👍

  • 1/5 Kid A. 1 year ago on Google
    Bad Service. 🤬 Came to have lunch but the staff told us to wait 30mins TO ORDER as they were restocking ingredients?!? Why are they restocking during lunch hours? Why not take our order first and prepare while restocking? Service was bad, The girl at the counter replied and just left the counter. They are giving the attitude that customers are giving them a hard time.
    3 people found this review helpful 👍

  • 1/5 sanjay n. 1 year ago on Google
    Very Rude Staff. Don't even answer properly when asked ..what is available..on Chinese Female staff.just raised voice and replied only Pork and Beef available! Don't even care to look at customer..this happen at 9.30pm. Sickening to have such chain with untrained staffing.
    3 people found this review helpful 👍

  • 5/5 Julian S. 1 year ago on Google
    Baconiser is a superb burger, great bacon 🐖 ingredients and nice patty too, beautifully made ... Spades Kitchen in BM needs to improve their housekeeping though
    3 people found this review helpful 👍

  • 5/5 Ron N. 5 years ago on Google
    Excellent burger joint in BM if you are craving hand made burgers. Their burgers are made from charcoal buns which are soft and moist. Their patties are decent. Not the best but definitely better than regular fast food joints. I usually go for the Dark Knight which comes with patty, cheddar, cheese crisps, bacon bits and its special house sauce. The other one I typically get is the Shinobi that has seaweed crisps, smoked salmon, and teriyaki mayo to go with the patty.
    2 people found this review helpful 👍

  • 2/5 MrArc 2 years ago on Google
    This is my first time to here and my last time to here.Place is ok.but services so bad.Burger were ok.Drinking no ok.Cup drinking have smell smoky🤮Cocacola mix smoky.I'm No recommend to this restaurant.I think Penang SB service better than SB BM.
    2 people found this review helpful 👍

  • 5/5 Jeremiah S. 3 years ago on Google
    The quality and the taste of the burgers and sides are almost the same as their original branches in Penang Island. As usual, the foods are really good and tasty. The place is bigger and spacious, but room sounding need to be improved. Be careful of parking around the area, very narrow and probability of your cars getting scratch is very high.
    1 person found this review helpful 👍

  • 5/5 Lirin Ann T. 10 months ago on Google
    I think Spades has some of the best burgers in town! I have been having their burgers for a while to know that their food and quality standards haven't lowered in these past few years. The quality of food and their service is great and consistent. They do have a decent number of beef and pork options on their menu. The meal portions are adequate and filling.
    1 person found this review helpful 👍

  • 5/5 Yi Y. 4 years ago on Google
    (Translated by Google) There are many types of burgers, and the taste is very good, but the location is a bit inconspicuous (Original) 汉堡种类多,味道都很不错,只是位置有点不显眼

  • 5/5 Shao Lun B. 2 years ago on Google
    Nice service and the burgers worth with its price. Should at least try it once in a lifetime

  • 1/5 Loh Hao Y. 4 years ago on Google
    Too slow customer service

  • 1/5 Ang X. 4 years ago on Google
    There are lots of customer waiting and the staff is still inside kitchen. There is clearly insufficient staff working in the shop. Bad bad bad customer service. The staff is not friendly at all. I want to give negative five stars if possible.

  • 5/5 Elaine Y. 4 years ago on Google
    Yummy 😋

  • 4/5 Lydia L. 4 years ago on Google
    Great burgers and sides. However, the environment is abit warm. Hygiene is not up to standard, there were flies flying around

  • 5/5 Leelee T. 3 years ago on Google
    Yummy

  • 5/5 krisnaa1 3 years ago on Google
    Best burgers in town

  • 4/5 Chan C. 3 years ago on Google
    Food is delicious. Service 😅

  • 5/5 chin seng T. 3 years ago on Google
    Good

  • 3/5 Siew Tun Y. 3 years ago on Google
    Customer service needs improment

  • 2/5 Teong Seng S. 4 years ago on Google
    Service bad

  • 5/5 Exton Y. 2 years ago on Google
    One of my favourite burger station. Recommend if you are finding a pork / beef flavour burger fans. The menu is fairly extensive – with more than 15 choices of burgers and side orders to choose from. It can be as simple as a basic cheeseburger or as extravagant as a double patty with sautéed pork belly on top. The combo option (RM6.50 onwards) gives you a choice of side and unlimited soft drink or hot drink.

  • 5/5 PING LIN K. 2 years ago on Google
    Friendly staff, toilet clean. Food taste good. Will come again next time.

  • 1/5 Lily W. 2 years ago on Google
    Don't put phone number if you unable to pick up the call, call many times also no answer call

  • 5/5 Shiloh S. 3 years ago on Google
    Good place to have short gathering and photo taking. Burger taste good and fast service.

  • 4/5 gl o. 2 years ago on Google
    Good service, fast for take away order.

  • 5/5 Oliver K. 1 year ago on Google
    Delicious burgers that are prepared on order, so it takes a bit longer than your usual McD or BK, but I think it's worth it. Tasty, hot and fresh. Restaurant can do with a lick of fresh paint but very clean.

  • 5/5 Freddy K. 1 year ago on Google
    Very good, greasy, non-halal burgers. The sides are really good to. The only bad thing is the cholesterol on all the burgers, but who cares. You don't eat burgers to be healthy

  • 4/5 Wai Hoong L. 8 months ago on Google
    Burger is great but something lack in the dine in experience. The sauces provided are excellent.

  • 1/5 Jc G. 8 months ago on Google
    The kitchen said closed the on the operating time 9.50pm with open sign is on so don't come at this time, don't waste time Come yesterday said kitchen close but shop is open... Because really want to have the beef burger come today again at others branch and they said they didn't sell beef patty now, out of stock (it also out of stock when I came on march) just wondering when will have beef patty, it already takes 5 months, btw on menu have beef patty (on grab also can choose for beef patty). If not plan to sell it just remove from the menu. Ate before at others branch is really good but this.... Need travel for 30 mins to here Disappointed 😔

  • 4/5 _Flyingduckman_ 1 year ago on Google
    Had a wonderful time and meal at spade's burger unfortunately the same can't be said for the atmosphere. The ambience feels odd and isolated for some reason. Try to make the place more warm and welcoming, prolly that will attract more people into your place. Other than that, your food and service is definitely up there :) 😉

  • 4/5 MA20 210 CHEN SUET K. 7 months ago on Google
    Visited on 24/09/2023 for dinner. The burgers is just amazing bcz their charcoal buns are soft, the patties are THICK and JUICY. Cheese wedges and fries are VERY CRISPY, coming with two sauces. Worth the price. What imperfect are the service and the atmosphere. The cashier buried herself under the counter, kinda busy with her phone. She had done preparing the drinks but didn't call us to take them until we noticed the drinks and confirmed with her. Next is the atmosphere. Not a big deal but just awkwardly quiet.

  • 5/5 Eden C. 3 years ago on Google
    One of the best gourmet burgers in town.

  • 5/5 Will K. 3 years ago on Google
    Best burger in town, however wish the staff can pay more awareness on cleaning the table n chair more frequently

  • 1/5 Kelly C. 3 years ago on Google
    Seriously ventilator totally not functioning well. The grilling smell is everywhere in shop and experience bad. Please review and take action

  • 5/5 vredence H. 5 years ago on Google
    One of the most delicious burger you can find, totally worth it!👍👍👍 Waiter and waitress here provide good service with fine attitude 👍👍👍

  • 4/5 Jason Matthew T. 3 years ago on Google
    Went for the more popular Dark Knight Burger. Meat patty was juicy and succulent but the side dish bacon strips was a bit too hard and too dry. Nevertheless still an enjoyable and delicious but expensive burger.

  • 3/5 W.Ru.C 3 years ago on Google
    Burgers are absolutely good but seriously they need to improve on the queue management especially during peak hours where tables are so limited, and queue cutting happens. Issuing queue numbers isn't a difficult solution I reckon.

  • 4/5 chelseazheng18 3 years ago on Google
    Food is good but ventilator is not functioning well. The grilling smell is everywhere. Hope they can fix that soon.

  • 5/5 Teoh Chee K. 3 years ago on Google
    Recommended for food hunters. A special kind in its own class.

  • 4/5 嘉怡jiayiii 5 years ago on Google
    The burger is nice and delicious. They have their own's special sauce. Special praise to their fries, it is compact, thick and long, unlike some restaurants' fries may have a little hollow space in it. The drinks are free to refill. Service is just ok. The environment is also quite clean and comfortable.

  • 5/5 Tan Jue H. 3 years ago on Google
    Nice unique burgers and unlimited refill drinks

  • 5/5 Edward C. 3 years ago on Google
    Best fries ever

  • 1/5 Im S. 3 years ago on Google
    (Translated by Google) The gas is soaring to the sky, and the smoke is so severe that people feel sick and uncomfortable! ! ! I came here not long ago and thought it was because the range hood was broken, but after months of MCO, it is still the same! ! ! No review, no improvement! ! The table was not clean, and the environment was terrible, terrible! (Original) 油氣沖天,煙熏到很嚴重,然人感到噁心不舒服 !!! 不久前來了一次以為是抽油煙機壞,但MCO 幾個月過去了,還是一樣 !!! 沒有檢討沒有改善!!桌子也沒摸乾淨,環境惡劣,糟糕透了 !

  • 5/5 Goh Boon S. 3 years ago on Google
    Wonderful..

  • 5/5 Karunakaran R. 3 years ago on Google
    Nice

  • 4/5 Daniel 3 years ago on Google
    Food is nice, price slightly expensive, environment normal, their cooking smoke can go into dining area.

  • 1/5 drrashen v. 3 years ago on Google
    The place was to noisy,bad experience use to go there regularly,but been there recently..it's was worst then pasar malam..to noisy..

  • 5/5 Jackie C. 3 years ago on Google
    Best burger 🍔 in town

  • 4/5 Rhys T. 3 years ago on Google
    Great burgers, very wide selection, all good so far

  • 4/5 苏振峰 3 years ago on Google
    (Translated by Google) Not bad (Original) 不错

  • 5/5 Olivia O. 3 years ago on Google
    Love the burgers there.. best burgers in town

  • 1/5 Lionel N. 3 years ago on Google
    Burger was nice , but environment and cleanliness was very bad...table not clean at all..and alot of flies, had a bad experience...

  • 5/5 Mint O. 3 years ago on Google
    One of the best burger in town.

  • 5/5 Ai Fu C. 3 years ago on Google
    Tasty and porky.

  • 5/5 chua k. 3 years ago on Google
    friendly staff, big portion food with quick preparation

  • 5/5 Chew Hoong P. 3 years ago on Google
    My favorite food and friendly staff

  • 1/5 kimg seng t. 3 years ago on Google
    (Translated by Google) This thing is too slow (Original) 这东西手脚太慢了

  • 2/5 Fiona H. 3 years ago on Google
    Hard to parking

  • 3/5 SEGAR B. 3 years ago on Google
    So far ok.

  • 4/5 John C. 3 years ago on Google
    The burgers/food were good. But if dine in, be ready for the food smell on yr clothes and body. Better to takeaway or do delivery.


Call +60 4-539 1888 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Alcohol
    • ✓️ Small plates
  • Accessibility
    • ✗ Wheelchair-accessible seating
    • ✗ Wheelchair-accessible car park
    • ✗ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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