Spaulding Rehab Hospital of Cambridge is a place I would never recommend to anyone looking to get better. If the patient is looking to go to a nursing home and never get quality of life back this is the place to go. We were told that this place was the same as Spaulding of Boston. Lies. I spent three months in the hospital sitting beside my daughter making sure she didn’t lose any range of motion. Within one week her left hand lost more than 80% of that range of motion in her left hand. She was at this place for two in a half months and never gained. They say that Rehab is available 5-7 days a week for up to three hours. My daughter only saw her physical therapist one a week, and therapy aids one a day for one part of the body stretch never full body and they only worked for 20 min. Occupational therapy was at least twice to three times a week but with my daughter's condition she needed consistency. The doctors and nursing staff were great with her but were quick to medicate when she was bored and looking for something to do. They have no visitation due to the pandemic but offer no activities other than sit in your room and stare at walls. This place has no care for your complaints and no drive to see anyone get better. When I asked to have her transferred I was always told that she’s not ready but they do nothing to get her better. I finally decided to take her home and have visiting nursing and physical therapy come. And everyday she is showing improvement. DON'T WASTE YOUR TIME HERE!!

If I could give them negative stars I would. Do NOT I repeat do NOT ever put a loved one here unless you want Spaulding to kill them. Absolute worse decision I have ever made in my life. All they care about is over medicating, and giving meds that are dangerous and not needed, removing the patient and family's rights away, abusing the patient. Do not place your loved one here unless you want them to slowly be killed. Buried my loved one few weeks ago because Spaulding killed em. 😭💔

I guess I should begin with saying that this facility is not capable of working with patients who are not super easy cases. My father has Parkinson's disease, and he was here for quite some time. He first came down with a case of pneumonia, his second time in about six months, and they did not want to accept him back as a patient once he was done with his treatment at the hospital. Specifically, Dr. Lobsenz did not want him back (we'll get to this sweetheart in a minute). Her conditions for taking him back were quite surprising, but my father needed the care so we agreed. Then, just last week, my father apparently "fell" and needed to go back to the hospital (I wonder how he fell when he can't move and was completely secured at the time...). Dr. Lobsenz said to my mom, "We can't handle him anymore." Meaning she is too lazy and heartless to do her job and help a man who not only cannot stand up, but who has dementia. They say he fell; whether he did or not, this doctor was just looking for an excuse to get rid of him. She couldn't get off the phone with my mother fast enough. She is the sort of person who has two completely different sides to her personality. You never know which side you're going to get. My advice would be to take your loved ones to a place where there are doctors who are kind and caring. Not to someone cold, unfeeling, and who will ultimately abandon another human being who simply needs help and patience.

I had to take a little time to think before leaving this review because my Uncle received great care from some of the staff here. The PT and OT staff are amazing. His Social worker was awesome! The staff in the financial department and most of the nurses and aids have been amazing. The reason I have to give 2 stars is because of my Uncle’s case manager. She was abrupt, rude, and dismissive whenever I attempted to communicate with her and ask questions. She was set on my Uncle needing a skilled nursing facility to care for his tracheostomy. My Uncle ran out of rehab days on his insurance plan and she sent him to a horrendous facility that had zero Respiratory Therapists to help care for his tracheostomy. My Uncle’s case manager placed him at the first facility that had an open bed. In the last two weeks my Uncle was not cared for properly and even has scratches on his body from being physically abused at the facility he was placed at by his case manager. I’m pretty sure she would not have sent someone she loves there. Thank you to all of the wonderful staff at Spaulding who truly cared for and about my Uncle! Shame on his case manager for dumping him off at a facility with staff that are physically and emotionally abusive. Thankfully my Uncle has people who love and care for him because he was moved to a great facility that will care for and help him continue making progress so he can eventually return home. If left at Watertown Health Center he probably would have died!

Most of the staff genuinely care but like all places, there are all types of employees. We had to remain with our son to ensure that he received proper care. This was no easy task. I would only recommend the facility if the patient can advocate or has a friend or family member that can stay with them most of the time to ensure optimal care is provided. The place is very old, loud and can be chaotic at times, but they try to make the best of it. Oh, the best part is that parking is free.

I got a brain surgery done when I was 21 and with it came a stroke. I was at Spaulding for a few weeks and it was great. I can walk again, talk again, getting my right hand back to. I get a new brace on my right leg so I can walk, every doctor and therapist I see or saw is or was great to. There are outpatient Spaulding’s in multiple places where I can get OT for my right hand, PT for my balance and walking and Speech when I have trouble understanding what I’m saying. I get Botox for my hand there, my therapeutist showed me a brace that’s supposed to help my right arm and hand to ‘wake up’ and now my hand is more open and my arm is in position and doesn’t need Botox on it anymore. Spaulding is one of the places I feel the safest.

I spent approximately three and a half weeks at the Spaulding rehab hospital after surgery. The entire staff was very professional and compassionate. From the time I arrived until the day I was discharged it felt like they were totally invested in my recovery. Working with PT, OT and speech kept and me motivated and wanting to do more each day. Christina, the nurse practitioner checked in with me on a daily basis and the nursing staff was also amazing. I am grateful for the care that I received at the Spalding rehab hospital and would highly recommend their facility.

Spaulding Hospital Rehab in Cambridge, Massachusetts is a 5 Star hospital. I felt so safe and cared for. Every nurse that I had the pleasure to work with were kind and understanding but, my favorite nurse was Amber’ LeBlanc who was there for me no matter what I said or did. She impressed me so much with her kindness and compassion plus her work ethics were excellent and everything you want to see in a nurse. She made me feel so special. I felt like I was in a luxurious hotel. All of the nurses were fantastic towards me and I love them all for taking such good care of me. The CNA’s were also excellent in taking care of me. They helped me in so many ways and I was just more than satisfied with all of the staff that was there making sure I was comfortable and getting the help I needed. The food that I had to eat was the best I’ve ever had in a hospital. It was delicious! When it was time for me to leave Spaulding, I cried my eyes out because I was losing my safety nest and all of the wonderful people that took such good care of me. Spaulding Hospital you Rock!!!🙏🏿🥰

Awful place to work. They have new nurses training oncoming nurses, people smile in each others faces at the same time are actually reporting each other, there is a lot of he said she saids. It's a lion's den, they will even tell you not to trust anybody you are working with. Nurses bad mouth patients and say the worst things about patients condition and their families at the nurses station. The unfortunate situation the patients/families go through is one big joke for them and they have no problem laughing about it. Managers play favorites. Don't work on 3west at all cost! Ella is a spiteful manager and will lie about you if she has to. Everybody working on 3west complains about her. Don't risk your license!

My sister is a patient and has received good care as far as helping her breathe on her own and eating on her own . The nurses are great but the physical therapy portion was subpar. I was hoping she would have at least attempted to start walking but she has been mostly on her back or in the chair. I am hoping that the next facility (hopefully Lighthouse Nursing in Revere) can get her on her feet. My feelings on Spaulding are mixed

Edit: 11/9/23 The staff has made giant efforts to rectify our issue and make sure it doesn't happen again. They have been attempting to allay our concerns, so moving forward with reserved optimisim. My mom has been there FOR LESS THAN A WEEK, having had recent BRAIN SURGERY for a ruptured aneurysm, resultant stroke, secondary brain bleed, and a shunt for hydrocephalus, and has already been found 3 times in an absolutely UNACCEPTABLE state. One time half out of her chair, without any attention. Gave them the benefit of the doubt. Second time the room STINKING sitting in her own liquid diet filth, and no one would respond to requests to clean her for almost an hour and who knows how long before that Third time bent over UPSIDE DOWN in her chair having fallen over, both arms over her head, thought she was DEAD when we got there. She just had freaking brain surgery post aneurysm, stroke, and brain bleed with a shunt and a tracheostomy because she had covid complications and mucus issues, she can't freaking breathe well and was upside down. Not to mention how that must affect the pressure in her head -- she has a shunt for that reason! And no one on staff noticed, my dad had to get her upright on his own! She has been in tears 3 days in a row from the absolute undignified care she has received, and she cannot speak or communicate in order to advocate for herself or fill us in. My father, who has had his life turned upside down and on hold for the last two months is having to come in and see this. Absolutely ridiculous standard of care. Frankly, we don't even trust that something won't happen, let alone the rest of the therapy. The visit hours are only 2pm to 8pm, and someone will have to be there for the whole time at this rate, and who the hell knows what will happen to her the rest of the time there. She has become listless, crying, and clearly unhappy and has actually seemed to regress because of this, and we have to attribute it to a strong, independent woman having to rely on help and being left like this.

My mother was sent here with promises and expectations of it being a wonderful place but instead it was all a facade. If you smoke don't come here there's a zero exception policy of smoking on "campus" and they won't allow you outside more than once a day even with family to take you out. The nurses have no power and you have to get permission from the doctor for everything. The cafeteria closes at 4 so you have to order your food in the morning and by the time you go to eat it'll be a reheated meal in the microwave. I hope you all the best if you're sent here.

Husband was sent there from BWH. He was there 4 weeks on 2West. Everyone was so attentive, the nurses, the staff people, the cleaners. No complaints and I would highly recommend this hospital. Dr. Roy was absolutely wonderful. All the nurses were top notch. Thank you, Spaulding!

This Spaulding IS THE BEST!!!! My husband was with them on 4 west for 5 months and they were so good to him and our family. They were the reason why I could sleep at night because I knew that he was in great hands, I would call the nurses at any time of the day and night and they had no problems letting me know how he was doing. They were so sweet, the Doctor he had ,Peter Santana was the best as well, seriously we are so great full to them for what everyone did for him and our family. They treated the family great, we really have no words on how much we appreciate everything they did. The therapist as well were the best, the aids I mean I can’t stop mentioning people they were WONDERFULLY!!

Cambridge Spaulding has the rudest day operator and desk girls in outpatient PT. The way they talk to clients is atrocious and disgusting. Ppl already ate in pain and feeling down and they DON'T help the cases! I've stopped going!! I'd rather do what I've learned at home.

My sister Nikki received the best of care under Dr. Sorina Chiron at Spalding Cambridge. She was very knowledgeable of my sisters disease, very informative, and most of all very caring. Truly an asset to Mass General and Spalding.

Thank you all for your performance.