As a foreign national I was disgusted and outraged. Was very sick. An Asian doctor came up to me asking how I got into the bed. I was confused. I said the nurse that took my blood pressure. He then violently kicked me out of the bed. I was very confused asking what does this mean ?he then said there are patients that need the bed more than you. And I don’t care who you are. I then asked him what’s happening ? I’m a patient what do you mean you don’t care who I am. Next thing they did not attend to me. From 2.30AM to 5.40 when I decided to leave. I was truly confused. One of the guy that saw my file yet didn’t treat. Came to the lady next to me asking her if she’s been seen. Dismissing me completely. The asian doctor even said he’s not treating me and he will send someone but no one came. I kept demanding a doctor to treat cause I didn’t get it. As I’m telling they blatantly dismissed me. I’m never coming back from that.Very sad.

I had a terrible experience . Most of the nurses are horrible. I wish I had rather had a home birth.I don't ever want to remember the experience and only when I met my baby was I relieved of all the stress the nurses and doctors gave me. They also diagnosed my situation incorrectly and almost took drastic decisions to deliver my son. So many regrets with this hospital but at the end I'm only grateful to have my son. One of the doctors was so horrible and cold hearted she's definitely in the wrong profession. Working in a maternity ward should be something you really want to do because you love helping bring new life into the world. I don't know what happend to the staff at Somerset to make them act like they working in hell,. not a place of birth and new beginning

I recently had a miscarriage and went to New Somerset hospital. What a nightmare. I arrived at 8h00am and left there at 16h40. I waited 2 hours to to get my discharge and sick letter. The staff just has no interest at all. They take someone having a miscarriage so lightly as someone who goes there for a cold or flu. I don't get why they cannot see to patients who need it more urgently. The maternity ward in the other hand is awesome! My sister gave birth there and it was a great experience for her. Casualty is the worst. I've seen a patient die there because some so called doctors don't their jobs seriously. They took an oath to always help and assist where they can, but that certainly is not the case at this hospital. The things you need to improve in: 1. More helpful and friendly staff 2. More prompt and effecient doctors and nurses. 3. The waiting times! This is ridiculous! 4. Catagorise patients accordingly and see to those first who really really NEED it first! Come on Somerset Hospital! You guys can really be better than this!

This was a very troubling and concerning day for me. I got to New Somerset Hospital at 14h30 waited until 17h10 just to be triaged by the nurse. Once done I was sent to the reception area where quite a rude lady took my forms and told me to sit back down in the waiting area. She never completed the process of setting up a file for me and when I questioned what was happening the new staff told me that my name was called but I didn't respond. REALLY??? When I asked the doctors to assist me I was told I missed my chance and had to wait in the queue again. I left the hospital at 21h30 not being seen to. The best part was that I was told it was my fault. People in hospitals should rethink why they choose to work in this profession because it certainly isn't to care for others.

Their labour ward needs to be shutdown. It's filled with incompetent inhuman doctors.

Don't understand why this hospital is still in operation. My husband drove me to the hospital as I was experiencing severe abdominal pain. I could not walk or move as it was so bad, he had to get me into a wheelchair due to the excruciating pain. When I arrived to the emergency section they told me to wait in the waiting area. That went on for a few hours as I waited for assistance in the early hours of the morning. I tried to hold out for the doctor during all this pain. Eventually when the doctor arrived she said she cannot assist me as I am amber according to their coding system. I felt like I was about to die and was being turned away. My husband ended up taking me somewhere else where it was found out that I was actually passing a kidney stone!!! This hospital is absolutely useless. I would never recommend this place to a soul.

Last night 25 May 2022 I took my 7 month old baby girl to the emergency. Arrived just after 7pm. The sister/ nurse in the pediatric ward was absolutely fantastic. At about 8:40 4he doc arrived. Asked how she can help and I told her what was wrong with my baby. She asked me what did the clinic say so I told her I wasn't at the clinic and came straight to the hospital.any to cut a long story short I was told that me taking my baby straight to somerset is stopping her from helping patients who come in from a accident or being stabbed. It was actually quiet in emergency last night. She then asked me wat she must do for my baby I then told her that she is the doctor she should examine my baby and take it from there. She then walked out on me and never came back. Never in my life have I ad such a horrific experience.

Not so busy today and the staff are very helpful. The on-site cafeteria came in handy as the vending machines I was pre-warned about them not giving you change. Do have the exact amount if you plan on using the snacks vending machine. The cold drinks vending machine you can use your bank card to tap.

From the moment that I arrived at Somerset until I left, I had a good experience. The gentleman at the antenatal clinic was in the process of taking my clinic card and then I got cramps he was concerned and told me to go the labour ward as I might have been experiencing early signs of labour, once I went to the 6th floor I was met by Sister Theron, she assisted me almost immediately, the labour ward quickly became busy (understaffed state facilities face a lot of day to day pressures in trying to assist everyone whilst the volume of patients increase) for the duration of the day I was put on the ctg machine and my contractions were monitored, the doc then checked me and felt that I was dilated (2cm), I got admitted but no further dilation and then sent home. On Saturday morning at 12:35am my water broke at home and I went into hospital at 5am, contractions only started the evening but throughout the day I was once again monitored on the ctg and checked by doctors, I loved how they read your folders and check up on any issues or irregularities found in your maternity book. I then gave birth on Monday morning. Throughout this entire process, I was checked up on a regular basis and monitored. Unfortunately when you are experiencing contractions and crying out for help, doctors, nurses, sisters and midwives are not being heartless when they walk pass you but rather that they cannot do much to assist and that contractions is an overall part of the pregnancy process. Overall I had a much better experience than I had anticipated, HUGE THANKS TO SISTER THERON❤️, SISTER CHARNE, SISTER LULU (delivered my baby and sister Theron came to check up on me) and DOCTOR GROBBLER, including the names of other staff members that I did not get to know but were part of the process.

> The Doctors & Surgeons are Phenomenal!! > The Daytime Nursing Staff are Friendly, Helpful & Very Competent. > The Nighttime Nursing Staff -- well, if you don't need their assistance then you should be fine. However, if you do need ANY assistance from them - GOODLUCK!!!

I spend 5 days in NSH where I underwent Radical Prostate Removal. The reception took plus minus 5 minutes, bed and ward prep, say 20 minutes. Ward was clean and tidy. Floors cleaned mornings as well as evenings. ( Even the curtain rails were cleaned). Meals, although not fancy but presented tastefully, and clean. Staff super friendly and kindhearted. Only negative were the movements of night staff, banging of doors and loud_ mouthed. Overall my stay at New Somerset Hospital could be described as really pleasant, and I thank them for their Kind and thoughtful nursing me through this tough time.

I am beyond disappointed and disgusted in the lack of interest the staff have with the patients at this hospital. Besides the fact that this hospital so dirty and unhygienic, their trauma section is the worst I've ever seen in the Western Cape hospitals. Sheets on the beds does not get changed. The floors are dirty, the hall ways stink, sick patients laying on broken and stinking chairs and I've seen one person laying on the floor. The Dr's NEVER gets back to you with reports or results of your condition. They will speak among themselves about your health and condition but tells the patients NOTHING. They don't come back with a solution on how to get you better, they only give you medication and off you go after spending more than 24 hours in trauma or waiting 10 hours with an appointment. Are these REAL Dr's that's actually seeing to us or people pretending and being there to get paid and have not a care in the world about their patient. I am STILL waiting on my results for the biopsy that was done a month ago. I am furious!!!

Sure the waiting time is really long, but like all essential workers they are understaffed and busy above and beyond their capacity. Once you get seen to, I can promise that the staff are kind, helpful and emphatic. Made my stay very pleasant. A special thank you to the 3rd and 6th floor staff. Really changed my opinion on public institutions. Special thank you to sister philander for exceptional service when stuff are brought to her attention.

Nurses and doctors are amazing but saldy to get to them you have to argue and fight with a security who clearly isnt well trained. My wife was in the labour ward as her water broke , i had to drop off some essentials for her and was refused entry , as per the security their rules are even if the patient is in labour they need to come get it from the entrance themselves. The security then proceeded to tell me if I have a problem I should take my wife somewhere else. Honestly do they even train them before employing them.

I had major surgery in a state facility and lived to tell the tale... My overall experience is that NHS is clean, professional and well organised despite being super overloaded. For all the help and care I received, my deepest thanks to all the nurses, doctors, students and staff at NSH...I see you. my story After an incident involving a bottle of Klippies and cola, I required major surgery on my ankle. I was a patient at NSH for 3 days. (Private quote was R 100,000) At the time of my injury I was first treated and stabilized in Vredenberg state hospital. My appointment to see a specialist orthopedic was 1 week later at NSH. This was a full day of adventure in the OPD. Waiting for the specialist, x-rays, casts etc. Special mention to Freddy in OPD who helped to calm me through a very traumatic manipulation of the dislocated ankle while it was broken. Twice, on the same day. The trauma of my injury justified a bed available that same day for operation the next day, but I had to turn it down because of work commitments. Bad move...Only after 2 weeks of no beds was I checked in, operated on and the next day, discharged. My advice for going to NSH For an emergency, and you feel you need help NOW, rather go to the casualty dept of your nearest private hospital. By law they have to stabilize you there, and thereafter you will be transferred to a state facility which will be expecting you. The process of admission is then made a lot easier if referred by a doctor hospital and you are expected. If you are going to just pitch up at NSH, then be prepared to wait - This is not the fault of the hospital system or the staff but rather the sheer numbers of people needing help at any given time. Its worse over weekends when there are more alcohol related injuries. You will be helped according to the system of triage, which are the set of procedures that are followed in order for medical personnel to evaluate and decide who gets helped first based on the severity of each case. And as bad as you think you have it well, that it is not up to you to decide. Your case is not special. While you are waiting to be seen, and after you get a bed : Make peace with the fact that you are going to have to wait. If you are polite it goes a long way. If you are not ´lastig´, it goes a long way. Do not expect the nurses and doctors to be at your beck and call. The nurses are well trained but they don´t take kak. All the the doctors, nurses, students, cleaning staff ( the place is old, but clean) are all overworked but they are doing their best. People have bad days. If you leave your sense of entitlement behind, it goes a long way... On the other hand; If you are going to sit there and moan about the government, the level of service and your tax money well then, pity for you and rather go get a medical aid or go back to your own country to get help there. ( I see some African Foreign Nationals moaning on the reviews ???) The security guards are outsourced, they are super blunt but they are good for directions to get around the hospital. ( be friendly ) What to take with you when you are admitted: 2 pin adapter, charging block and cable. There are plugs next to the bed. Do not take a big bag of clothing. They provide you with a hospital gown, which is changed daily. You may want your own pillow. Take a Tooth brush and tooth paste. They provide a super comfortable mattress (better than my one at home) and clean bedding. They provide soap and hot water to wash with while in your bed. There is also an old, creepy looking bath and shower on the 7th floor where I was. I skipped it. Take Bottled water and snacks. Expect to be in a room with 5 other people. (its lekka to chat) Cell phones are sealed in an envelope and locked in a safe just before your op and returned after. The food is pretty decent, lunch consisted of roast chicken, with gravy, butternut, broccoli and rice. Guys, its a government hospital. With no medical aid and no options I suggest you make the best you can from the experience.

Absolute disgrace of a hospital, no words can describe how pathetic the service is at Somerset Hospital. Whilst I understand you will have to wait to be seen and possibly wait an hr or 2 maybe longer but my partner has had to wait for 10hrs since 9am this morning and with an emergency referral from our Dr and still has not been seen. You guys are a joke, my partner has serious abdominal pain and not been seen to. You are supposed to be a hospital. Guess this joke of a hospital is also Government run. Just pathetic service even after calling the reception I get told she must just wait. If you are dying and have a chronic illness don’t go here. You won’t get assisted.

Absolutley disgusting ! Arrived there around 23hrs and triage was done immediately. Dr M Lategan came to around 3:am. I explained to her how much I was struggling to breath and other symptoms. She looked at me like as if I am mad then left ! She returned around 5am , I had to go remind her about me! She took my file and came back around 6 to inform me that I can go home because I have anxiety and that I had , blood taken "1 year ,and 5 days ago " so I'm still fine !!! Meanwhile , my head is blasting , heart palpitations as if it could jump out , veins on my feet n hands had a feeling like they burning -I get black patches on legs coz of it , bp was extremely high ! Basically , I returned home feeling the same , no help whatsoever, not even a headache pill ! She is very incompetent ! Such a poor diagnosis

Poor service, you have to wait for more than 12 hours to see the doctor. Sad

I gave birth here and my experience was beautiful, the labour ward nurses were very kind and paid attention to me. My birth was quick and easy. My baby had jaundice and had to be admitted to high care for a week, the nurses there were caring and very kind, they took good care of my baby while i was home. Honestly i was well treated at Somerset hospital literally everyone who attended to me was very helpful. I definitely recommend this hospital

Service is terrible...I sat for more than 24 hours waiting for a doctor.

I was with my baby at the Barkly ward. In the morning they chase all mothers out because they want to mop the ward leaving their sick babies crying their lungs out.Its not a good feeling as a mother hearing your sick baby crying without anyone trying to console them.When l asked about it they said its their so called ward rules,those rules really suck.

Horrible service

Extremely poor. I would not send my worst enemy to this hospital. That's how bad the service and care is. I recall laying for hours in my own urine, trying to get staff to assist me. Keep in mind I was immobile and unable to get up. Some staff are great, but most have that could not care less attitude.

Worst place to go to! They don't even deserve this one star! I'm pregnant and experienced some bleeding. Went to the emergency ward and had to sit there for hours. No doctor or nurse is even acting like it's an emergency ward. They are on their phones laughing and joking with each other while we sit there. I just left. This has been the worst experience ever!

I am turning to this platform out of frustration and feeling of hopelessness. My dad passed away this week and my mom had a severe heart attack. She was transferred from Vredenburg hospital to New Somerset hospital on Monday night. She was admitted on Tuesday. We the children are calling every day and driving daily more than 260km in an attemp to find out about her condition and to see her. The personnel awnsering the phone are not allowed to give us information, no doctor available to take our calls or returning our calls. Only on the day of admission there were helpfull personell, eversince we only found angry unhelpfull healthpersonnel. Last night i had the lowest point emotionly when the sister in the ward says there is nothing she can do to assist us. We are busy arranging my dads funeral but we have no idea what the following week looks like for my mom. We only want to know what the diagnosis is (what they are treating her for) and what the doctors foresee in terms of recovery. I do not wish this feeling of hopelessnes for any person. Any advise will be appreciated.

My experience with Somerset Hospital has been the worst. Mom was transferred from another hospital to them. It took them 6 hours to help a disabled pensioner. Mom came from a warm bed to be seated in the cold waiting room. Now I know there are procedures in place. I know there is a waiting time but 6 hours! That's ridiculous. And to top it all off I call today to speak to her and NO ONE ANSWERS! THE RECEPTIONIST CHARNE SAYS: IT'S NOT HER JOB TO KNOW WHY THEY AREN'T ANSWERING. HER JOB IS TO TRANSFER CALLS. IS THIS THE BATHO PELE WAY! NO, this is a disgrace and I don't understand why these people have jobs if they don't want to be there. Employ others who want to work man! There is no pride, no humanity. No accountability, no taking ownership. Everyone is just on their own buzz to find extra time to sleep or be nonchalant. "issie my problem nie" attitude. You are the reason people are dying. You are the reason of most peoples trauma for hospitals. I want my complaint to be heard and resolved so no one else has to go through this again. If I do not get feedback, you give me no choice but to take this further.

My 20 year old son who is transgender needed to have an oophorectomy. Right from the start, Somerset hospital staff were caring, informative and sensitive. Arthur, our son, could not remember all the names, but spoke to everyone including the cleaning staff who were friendly and efficient. Arthur did mention Helena, and said she was extra attentive and even whatsapped him after the procedure. I do hope the staff see my review. Its very comforting to know that your vulnerable children are in good hands. He is home and in excellent shape. A very big Thank you. Annette le Roux, Arthurs mom.

I was admitted Friday evening and I want to thank the ladies from 5th floor especially the night shift ladies,wooow I'm impressed thank you so much ladies keep up the good work and not to mention my gynae,he was informative and even gave me recommendations,thank you Somerset

My brother was admitted to Somerset Hospital yesterday ,transferred from a local clinic. With a stabbing wound,brocken leg amd some head injuries. They told him to seat on the chairs coz their beds are too full to have spcace for him. He’s been seating and sleeping on that chair more than 24hours now. He tried and ask the staff if they could give him a bed so he could sleep a little,they told him to sleep on the floor with that 1 blanket that they provide in the hospital. Somerset Hospital plays with people’s lives, their negligence is juss on another level. I don’t recommend anyone to go there.

To be honest and I’m sure management won’t even read this review - it is expected from a government hospital so well done guys on proving me right. Security is horrific - sick wife - try assist her to the emergency room and told I can’t come in - to assist someone??? No man. Come on guys - then security told me she looks okay. You must be joking. A pregnant lady that can’t walk straight??? Absolutely pathetic for a government hospital that caters for our tourists being so close and all to the Waterfront.

Big thank you for safe delivery to the theatre team that was on duty on the 4th of March around 8:25 Dr Pillay thank you for keeping my baby safe from March 3 till 4th day of operation with your team night of the 3rd. The nurses where not friendly chatting all night and making noise for patients who are on pain. Big up to the morning shift nurses they nice. 6th floor what a very warm welcome in maternity ward day shift nurses are very sweet and doing their job with dedication and passion from the 4th till the 6th I felt at home because of the care you gave me and my baby. Night shift was a nightmare chit chatting all night. The doctors are the best and professional thank you very much. The ward was very clean toilets and showers cleaners are doing their job very well. Thank you all for your hard work we see you!!!

the worst hospital ever, i was in labor and the nurses where completely rude, not everyone but most of them and they bathrooms are extremely disgusting, bloody pads laying around everywhere, this was my worst experience ever, I have a fear of hospitals now. I have more to say, but I rather leave it there

For a government facilitated hospital they could provide hospital waiting services with proper trading how to communicate with people, no clear information and updates is available. Good doctors and friendly staff regardless of taking more note of people getting a clear message.

I purposely missed an appointment at the hospital because of my experience at this hospital from Saturday 05 February 2022 until Wednesday 10 February 2022. I would never recommend anyone to go there for medical assistance in the future. Staff is not passionate about what they are doing and they are not very caring for their patients. I told myself that I can take better care of myself at home? I thanked God for them releasing me from the hospital. I was in more pain when I left there than when I came home. I have experience the most excruciating pain until the day before I left the hospital. Will never go back here.

I have the best and most beautiful and memorable memories made at NSH. I had surgey on a comfortable warm table it was neet and tidy, the warm and welcoming staff everyone on board i will never forget, was just exceptional💕😘. The anaesthetist (female) was expecting and she was just loving. Doctors and the assisting staff in surgery were all just the best (night of the 17th-18th 00h00-01h58June 2017 is a night and stay to remember all thanks to the hospital and its staff). The stay was just a vacation away from home🤗🤗🤗, so much appreciation to everyone for it all. To mention the day to day staff who came to assess and assist and examine to the kitchen staff and lady who came to serve, all of that does not go unnoticed it is so much appreciated, keep up the excellence. I got to take home my beautiful Baby Boy 💕💕💕 And my beautiful memories!!!!🤗❤ I will never Forget it. 🕰⏰🕰⌚🌍

One or two hickups but otherwise great service. I guess it also depends on your own attitude. Great thanks to dr Richards and his staff!

I have been both an in-patient and out-patient since 1st Jan 2013. I will remain an out-patient for another three to four years I take this opportunity to place on record my appreciation for the dedication, compassion and professionalism of, particularly, two of your Departments and their employees. They are the Radiology and Orthopaedics Outpatients Departments The lady running the Radiology Department has, from the first time I met her, been not only focused and dedicated to her Profession, she has always found time to treat me with good humour and encouragement, even in some dire moments during her dealing with me. Thank you does not begin to express my gratitude In the Orthopaedic Outpatients Department you have an outstanding employee, too whit, Mr Ross He, too, has dealt with me from the beginning of my treatment within the Orthopaedic Department. From my initial Surgery to the repeated, periodic removal and replacement of full-leg casts Not once during these procedures did Mr Ross display impatience, incaution or hesitation in his dealings with me. His concern and ability was apparent throughout I was fortunate in having him instruct me in the correct preparation and usage of the leg brace I am currently using. It had not been worn properly for two weeks prior to my asking Mr Ross for his assistance. I was shocked at how badly I had been using the brace, but Mr Ross was patient and accommodating in his instruction, not only cleaning and dressing a wound caused by improper use, but going through a step-by-step demonstration of how to correctly situate the brace, and in securing it safely and soundly My thanks and appreciation to Mr Ross for his caring and concerned attitude My best wishes for Christmas and a great New Year, and I shall return to both Radiology and OOPD on the 17th January 2015

If I could give it a 0 review I would. I was admitted and abused. I was punched in the head and strapped down like a prisoner. I could not eat, go to the toilet, I was cometely delirious. The toilet area is disgusting, no toilet seats, no towels, no toilet paper, you are locked inside as a prisoner. You are treated as worse than anything I've come across in my life. Woman psychiatric ward is worse than any prison in the ward, you lay in bed the whole day, no TV, no communication. Staff play on their phones and shout when you try to sleep. You're given medication that you have no idea what it is. You're zonked out of your mind. I have bruises from being punched and stood on so they could strap me to the bed all because I asked for my blood pressure medication. I'm worse off than before and severely traumatised. To the nurse that punched me in the head, I hope you get the same treatment. You do not treat human beings like that. Luckily I have witnesses. Plus there are cameras in the toilet shower area, it's mouldy and stinks. I am drafting a letter to the human rights commission and Carte blanch and that nurse must be arrested for assault.

Thanks for the good care of the nurses of the 7th floor....special mention to the Male nurse that treats every patient will a smile, good bed side manners....The New Somerset hospital could be proud to have someone like you in their service.....WELL DONE YOU DESERVE A MAJOR INCREASE! Yes and you are doing a awesome job with the small budget from the department of Health....Good job staff of floor 7!!!!

I'm feeling sick to my stomach... Have been at the hospital since 7am until 2pm without even seeing a Dr yet I waited 2 months for this day as I had appointment with orthopedic. When asked the sister if I could step out she said I can't coz once they call my name and I'm not there then they will move my folder to the back again. 1 elderly lady was crying of pain and No1 assisting her. The toilets is unhygienic and dirty. While sitting for 5 hours to see a Dr just to find out you must go for xrays 1st which you wait another hour before being helped then going back to waiting room to see Dr and they advise you they currently by patient no 21 and you only 47, bare in mind it takes up to 20min before they call a patient and not whereby 2 or 3 patients are being called at once as there was 2 Dr's on duty it's 1 patient every 20min... There were people coming from far and traveled by public transport that still needed to go for xrays at 2pm... The system is really not working

Doctors are willing to help and assist patients My concern is that they can assist only if u are very very sick when u can't walk u can't do any thing by ur self for example I bring someone there they just give him or her panando 2days after I took him or her back and they can see on a folder that this patient was here but nothing they can do by the 2cond time why they didn't see the problem on the first time I blame those first nurses that they attend petients before sending them to doctors I'm so hurt broken

My dad was admitted to this hospital in Jan 2023. The staff, from security to surgeons, are friendly and helpful with a professional yet kind bedside manner. Special mention goes to the porter by the name of JG. Thank you for going the extra mile for us.

I have always regarded this hospital as best. but today they were beyond just best when I spent less than 3 hours and my husband was already attended by the Doctors. I have so much faith to all Doctors that will be working to recover my husband and that, God above all will give them strength and wisdom❤❤❤

I’m a patient in the hospital and I’m being told that I don’t have a choice when it comes to my body as they want to us lup or implant hence I have told them that I’m not comfortable with it and I will use other family planning please advise and help

This place is now in a sad state. It has been allowed to degrade to shocking levels. If this is meant to be one of the best hospitals in Cape Town then we are in deeper trouble that we originally thought. The attitudes of some personnel here is so bad but consistent with people in government service.

9. Amazing location. Clean, neat & well laid out. Plenty of places to eat, plenty of activities along the Harbour side with amazing views. Informal pop up markets with a variety of goods & foods cater for all tastes. V&A is safe with plenty of parking. Loved it!

Went to the Childrens unit, the doctor was extremely rude and made it a point that he does not attend to us as our case was not that hectic, not sure if they wanted my some to be bruised and dying for them to attend to him, he had boils that were rapidly spreading and was swollen the whole face, very disappointed. And he was speaking loudly as if I am deaf my goodness.

From my first appointment at Shipley Clinic to my operation on October 3 2023 I have been impressed by the staff, nurses, floorwalker at Shipley (a gentleman that made each and every patient feel at home and made us all smile). Dr Kennedy was approachable, caring and very considerate of my situation/condition. My mom was admitted to Somerset in 2014 and I vowed to never go there. I have now changed my mind. The wards are kept scrupulously clean. The toilets are clean and toilet paper always available. Thank you Dr Kennedy and all the staff working so hard. We appreciate all the changes that have taken place🙏🙏🤍🤍 But as of today 13 November 2023 all I can say is how disappointed I am in the doctors. Had a CT scan on 27 Oct. I am still waiting on my results. It's traumatic to wait as I was diagnosed with cancer and the CT scan was done to ascertain whether cancer has spread. So I am just left hanging after numerous phone calls and no response 😢😢

Very bad experience, they treat people as if they are doing them a favour 😩. I fell and injured my leg so I am unable to move due to pain, I've been calling them asking for the ambulance service contact number and the lady I spoke too asked me how do I expect her to know that then dropped the line. I then called again and the guy said he can't help me , I need to sort myself out.

Doctors and Surgeons are damm good and efficient. Can't really say the same for the nursing staff. Most of them are lazy. Maybe

Can only say thank you to the staff,,,, had 2 operations this year and I am alive and well because of their competence

Horrible 2 weeks, understaffed and underfunded. Inbetween the bad staff and conditions there were very few good staff that genuinely cared. Food is sometimes good aswell. Overall for a South African government hospital there is a lot worse. But don't expect a pleasant experience either and do not expect to get treated right away. Please opt for a private hospital if you can afford it and your condition is serious

Shocking follow through. My mom had multiple mini strokes and then a full stroke on the day we took her in. Despite the severity of her illness and her age, we sat from after 9pm until 3am. She was finally seen by a young lovely and patient doctor in emergency and remained there until a bed was available. They ran tests which was great and she was put on meds for her stay of 3 days before she was discharged despite her not feeling 100% but she was too scared to mention the dizzy spells to the nurses. When I raised this with the sister in charge, she asked if she was now at fault and did I think it was right of my mom for not mentioning it. I didn't even mention that it was because they were so rude and impatient. Long story short another dr came to see her, (my mom had no prior engagements with this dr) she did not examin her and just said she would be fine, to take her meds for 21 days and then go off it. Bottom line, no mention of next steps, follow up check up. They were also meant to book an appointment for my mom to see a cardiologist at Groote Schuur (as they don't do this at Somerset).......she was diagnosed with leaking valves - needless to say no appointment was made and we sitting In limbo waiting for the next stroke or heart attack to happen. REALLY PATHETIC FOLLOW THROUGH SERVICE BUT WHAT WAS I EXPECTING?. SAD!!

Poor service. Sies. Picking up and putting down the phone before a person can speak. Someone can be dying and your employees and receptionist do that.

One star is too much. From being booked in with broken hip, three weeks later my mom got an internal infection. Now at trauma unit for 4 hours and we told someone is coming for the last 2 hours. This is the service of Somerset hospital. I leave here with no one seeing my mom. Back home with her infection

abulution facilities , disgusting. Nurses on their cell phones, Night staff unable to give any patient feedback, rude and unhelpful. The security treat patients and the people accompaning them with total diregard. The only friendly person who new any batho pele principles was the telephone receptionist at the exchange.

Shout out to a Rockstar surgeon Dr Katie for doing such a wonderful job on my laprascopic cholecystectomy always gonna be grateful for your beautiful bedside manner and genuine concern you have. Thanks for putting my mind at ease when I was worried and answering my question no matter how silly they were at times. NEW SOMERSET HOSPITAL always had good experiences here.

At first I was served fairly well, but when I had was told to wait for a doctor I waited for more than 2 hours, ridiculous....

Rude obnoxious staff, ignore patients....make loved ones wait in a freezing cold drafty open building, staff and security are rude and unhelpful at screening tent...no chairs provide ed for waiting loved ones....

Acceptable

Disgusting service I waited 8 hours with no service and had a broken leg. After 5 hours all they did was take my vitals and did nothing for another 3 hours so I ended up leaving. I will not be returning to your disgrace of a hospital.

Hi Recently a family member of mine had his am appendectomy. I am a nurse graduate of Somerset and am disappointed of the treatment and vulgarity of staff towards their patients . My nephew was berated and sworn at by a nurse . How do people who are in the caring profession get to do something like that. I will not recommend anyone to this hospital again.

Visiting Blanche in hospital.

Heard about ghost stories at this place

Gets the job done.