Warning, please read this post. This is the worst looking and run hotel I have ever seen or been to in my life. That's just the beginning of the problems. The most important thing I want to get across to anyone thinking of staying here is save yourself the money and pain and go to a hotel that respects itself and it's customer's. After eating @ there buffet, which you pay for with the room, alot of people got food poisoning. Instead of our family enjoying Cartagena, we were stuck in the bathroom throwing up & having major stomach pain. After being on Pedialyte & Tylenol to ease the pain & high temperature & help keep our bodies fluids stable. This place needs to be shutdown immediately. Only way to stop this place from harming customer's is by nobody coming here. Hope you find this post helpful. Don't book here.

This hotel is worn down and gross! There are cockroaches in the room. Lobby has no AC and it smells like they have a gas leak in the lobby. The bathroom is completely messed up. The floor is missing tile and when the water runs make sure you leave it on a little bit longer to get the hot water. The water barely comes out. No towel holders in the bathroom. The air conditioner in the room hardly works. The mattress has mold and it looks like they just picked them up from the street. Don’t stay here you WILL regret it!

Idk where to start, it’s 2:16 and I haven’t even checked into my hotel room and I am already horrified. I am not a picky person.when we first walked in, there was no ac and the lobby smelled like urine. No ac? No problem. My family is from Cuba I’ve stayed at hotels without ac and I can deal. Although that can be a huge discomfort for alot of people since it can reach temperatures of 95 degrees. Especially when nothing seems clean and the place reeks. the infrastructure is scary, the smell is already alarming, and there is almost no lighting in the lobby bathroom or anywhere. There are a lot of sketchy dark corners. I’m scared to find out what our room looks like.

The worst service I’ve ever experienced, there were a lot of cockroaches and humidity, the hotel smelled pretty bad and the place is so scary, the building is too old and what they show on internet is quite different compared to the poor reality, basically is too dirty, not recommended at all.

The hotel is in horrendous conditions. Everything looks dirty, unlit and/or not cared about. It feels like they are running a hotel in a budget, as many lights are off, the pool's water is half full, and the AC is turned off in many areas. Uniforms look old and dirty, and the people feels underprepared. The rooms arw nothing like the pictures, linens look old and the bathroom has a horrible old curtain separating the room from the shower. Im sure this hotel must have had its highlight back in the day, but now it looks like something out of a horror movie. Do not visit unless you have no other choice.

You pay for what you get. We knew it was a cheap stay and treated it as such. Pool area is very nice at night. Rooms could use a little update but we only pay like 30 dollars for a room with a balcony.

What an amazing spanish beach town. Very cheap to visit in February and March. People thinkn it might be cold that's why not alot of people go there during these months. You may need a cardigan in the morning or evening . Worth visiting very convenient to go all the neighbouring towns .

Hotel appearance was dated and the windows were filthy. Three meals per day included in the stay but the food was not very good at all. No water pressure in the shower and had to complain three times about it and they still didn't fix it. No phones in the room to call the front desk. Not what was pictured on the hotel website.

Horrible experience, the beds were on cement base, the walls were dirty and had hand prints. The AC in both rooms I had reservad didn't work and there was no room to walk around. The rooms were filthy and the lobby had a smell that was just disgusting. The elevator also had a smell and there was hair all over it's floor. The service there was horrible. My family and I left at 10:00 pm because we couldn't bare to stay in this hotel. Not only that it was so expensive for just a bad experience. Never again.

Dirty rooms, humidity on the walls and airco. No room service, toilet and shower were always unclean, smelly and constantly have water pressure losses. And for some reason at some point, water came hot (like boiler hot) even from the "cold" faucet. They never brought body soap to our room. The towels are old, stained and hurt the skin. Same for the bedclothes so thin and almost transparent.

Where do I begin 🤦🏽‍♂️, the building is old, the picture they have online are probably about 10yrs ago 😂. Check in process takes about 45min wait, the beds are hard as rock. The only good thing about this hotel, you can really do anything you want, there is no security, it’s total freedom 🤷🏽‍♂️. Personally I will never book here again.

Hospitality staff was very nice and attentive. Rooms were smaller than expected, but clean and served their purpose. Our particular stay included all meals (buffet style). Hotel offers two pools, one is rooftop. Good value for the money.

Stayed here for New Years 2019. Horrible rooms, horrible service, but great location. Found 2 roaches in our room, dirty pillows, and mold on one of the mattresses. Missing some tiles pieces in the bathroom. Pool closed at 6pm. Elevators takes forever. When checking out they made my entire family wait while we had our transportation waiting in front for 30 minutes to “verify” our rooms for checkout. Waste of time and money. Didn’t try the breakfast but my family said it was not the greatest. Would not recommend to anyone. Would have taken pictures but I felt so disgusted and rushed to leave.

This is a very low budget one star hotel. I gave it two stars for effort. I think that if you are on a VERY tight budget, this hotel works ok. My friend booked this hotel though an agency and we paid just US$1000 which included 3 nights lodging, all of our meals, transfers, flights, a city tour and a day at Baru beach (you can see my review of Baru Beach on Google)...but of course you get what you pay for. I considered renting a nicer place, but I didn't want to make my friend feel bad, so we stuck it out for the 3 nights. The price online is 400,000 copa per night (about US$100), I think at that price, you could find something a lot better. The rooms were old and rusty, our ac venta had masking tape holding it up. The fridge was rusty, I didn't even bother plugging it in. When I asked how to use the safe I was told they no longer work. My only consolation was that the bathroom was clean enough to use, the sheets were clean, and the mattress was very comfortable. I just shook everything out and made it work. PROS: A/C worked in the rooms They have 2 pools. You can opt for food included. It's a buffet, and the food isn't bad. Nice mattress. The shower had hot water. The staff was friendly. It was quiet. CONS: no A/c in the common areas, one of the elevators, or the dining hall. It's 90 degrees in Cartagena. The heat is oppressive. The staff have to work in this heat all day. The lining of the pool is bumpy and loose. The lawn chairs are about 100 years old. I wondered if the pool was even chlorinated. We saw a total of 4 roaches. One of them was on the food station. After that I couldn't eat at the hotel. I asked for milk for my coffee during dinner the first night and was told that they only offer milk in the am. They also had deserts with peanuts, and people were using the same tongs for all of the deserts, causing cross contamination. My Colombian friend said there's not as many people in Colombia with peanut allergies. The room overlooked the beach, but the beach was not usable as there was construction going on. They are moving the beach towards the ocean to make the street wider. I wouldn't use the public beach there any way. There was trash everywhere. There are safes in the rooms, but they no longer work. Parts of the common areas and elevators smelled like roach spray. They only give you one towel per person. I had to clean up the bathroom floor with a towel because the half glass wall was useless for containing water. When I switched out the towels, I asked for an extra one and was told no, only one towel per person. There wasn't any hot water at the bathroom sink. The location was quiet at night and didn't feel unsafe, but it is run down. There were lots of broken down and vacant buildings and trash everywhere. There's a nice McDonald's with outdoor seating on the corner and a really nice restaurant across the street called crepes and waffles. However, other than that, I didn't see anything pleasing until we visited the city center/city wall on our last night.