I came back and changed the feedback I previously sent. During pandemic period the store was prompt in delivering the necessary acvarium necessities, all of them were sent home within the same day. Thank you Nevertebrate.ro Team! Highly appreciated! We've been buying most of the products for aquarium from here in the last 2 years (or even more) I am extremely disappointing by the "last treatment" in the store in Cluj. A change in attitude would be required in the sales department if you are willing to sale in the store, else online shopping is more friendly than people present there. Adding in regards to your reply: Online experience: 1. Our visit during pandemic to your site location was caused by the fact that the previous order (with delivery) ended up at home with the flowers in a deplorable condition (broken flowers) Site experience: 1. Once reaching the site location (and waiting outside for good minutes ~30 ), inside store you had already 2 different customers (out of which one had 3 kids) which were exploring the store with no restrictions; therefore the rule seems quite confusing if you do not apply it 2. The waiting time in the store/now outside as well is always extremely high 3. The attitude should definitely change into a more customer oriented one With regards, Claudia

(Translated by Google) A great store! You can find everything you want, you are served by professional people. I'll definitely buy from here. (Original) Un magazin grozav! Găsești tot ce iti dorești, esti servit de niste oameni profesioniști. Sigur voi mai cumpăra de aici.

(Translated by Google) Edit1: Normally I come back quickly with details when asked. I don't know how I missed it this time. Anyway, I'm glad to see that without my explanations, here the problems have been fixed. The other day I interacted with the store and I was pleasantly surprised. Very soon I will return there and if the changes prove permanent I will delete the original post Edit 2: I deleted the initial negative post and instead it should be written: thank you. I think that is enough and eloquent (Original) Edit1: In mod normal revin repede cu detalii cand mi se cer. Nu stiu cum de data asta mi-a scapat. Oricum ma bucur sa vad ca si fara explicatiile mele, aici problemele au fost remediate. Zilele trecute am interactionat cu magazinul si am fost placut surprins. Foarte curand voi reveni acolo si daca schimbarile se dovedesc permanente voi sterge postul initial Edit 2: Am sters postul initial negativ si in loc trebuie scris: multumesc. Cred ca atat este suficient si elocvent

Easy communication, quality products & fair prices overall. Definitely would recommend them!

Prompt service, very good quality products, customer friendly, i will sure order more from them!

Definitely the best store in Cluj for fish keepers. Lots of products, good website, nice and helpful employees. Keep up the good work! Highly recommend!

The best store to buy everything you need for your aquarium with a wide variety of products. Friendly and helpful staff.

It's the best pet store aquaristic/terraristik you can find. You can find from good to super premium quality products and the best advice you can find. Great job guys!

All kinds of fish aquariums and related products. No reptiles.

(Translated by Google) A place of aquarium-specialists with a wide variety of products required a passionate aquarium. (Original) Un loc cu specialisti in ale acvaristicii, cu o mare varietate de produse necesare unui pasionat de acvaristica.

(Translated by Google) Super location. Super professional. This is how aquarics are made. (Original) Super locatie. Super profesionisti. Asa se face acvaristica.

(Translated by Google) Very satisfied with the products and the advice received in choosing them! (Original) Foarte mulțumită de produse și sfaturile primite în alegerea acestora!

(Translated by Google) Professionals Highly skilled staff and a large bag of information, receiving concrete answer all questions! Congratulations Nevertebrate.ro! (Original) Profesionisti! Personal foarte competent și cu un bagaj foarte mare de informații, primind răspuns concret tuturor întrebărilor! Felicitări Nevertebrate.ro!

(Translated by Google) true professionals ... top quality products ... recommend the store;) (Original) adevarati profesionisti...produse de cea mai buna calitate...recomand magazinul ;)

(Translated by Google) The most gifted aquarium store in Romania. Very good services, quality products and fast delivery. (Original) Cel mai dotat magazin de acvaristica din Romania. Servicii foarte bune, produse de calitate si livrarea rapida.

(Translated by Google) I have ordered countless times plants and living from them, each one if they have reached the agreed deadline. Serious and wordy, quality packaging, so the creatures do not have to suffer during transport. (Original) Am comandat de nenumărate ori plante si viețuitoare de la ei, de fiecare dacă au ajuns la termenul convenit. Seriosi si de cuvânt, ambalaj de calitate, astfel vietuitoarele nu au de suferit in timpul transportului.

(Translated by Google) Great variety, friendly staff and very helpful 😀 (Original) Varietate mare, personal amabil si foarte util 😀

(Translated by Google) Fine people Quality products (Original) Oameni faini Produse de calitate

(Translated by Google) Well organised. (Original) Bine organizat.

(Translated by Google) A real team of professionals! (Original) O adevărată echipa de profesioniști!

(Translated by Google) You order online and you can pick up from the store or you are delivered home. The store has changed places but it is more and more ok. In short I recommend for quality and professionalism. (Original) Comanzi online si poti ridica din magazin sau ti se livreaza acasa magazinul a cam schimbat locatii dar e din ce in ce mai ok. Pe scurt recomand pentru calitate si profesionalism.

(Translated by Google) I didn't sleep all night thinking of piranha and I'm not sure if I can buy them today from the store. Nobody knows ? Do I find them in the store if I go today? (Original) Nu am dormit toata noaptea cu gandul la piranha si nu mai sunt sigur daca o s ii pot achizitiona astazi de la magazin . Nu stie nimeni ? Ii gasesc in magazin daca merg azi ?

Awkward opening hours

(Translated by Google) -Small program (14-18) which confuses you, being open only when most people work. -Price ~ ok. Aquarium is not the cheapest hobby anyway -The product range is ok but, as expected, there are not as many products as there are on the site, so it's better to order. -If you buy plants, it's a good idea to keep them in quarantine for a while. I woke up with four chickens. I'm not 100% sure it's out there, but I do not have my own dragonflies, and they only appeared after I bought plants from them (an anubias on the lava rock). Otherwise, the plant was healthy, still lives well -Greu to find a parking spot on the area. (Original) -Program redus(14-18) ceea ce te cam incurca, fiind deschis doar cand majoritatea oamenilor lucreaza. -Preturi ~ok. Acvaristica oricum nu este cel mai ieftin hobby -Gama de produse ok, dar, dupa cum ar fi de asteptat, nu sunt atatea produse cate se gasesc pe site, deci e mai bine sa faci comanda. -Daca cumperi plante, e o idee buna sa le tii in carantina o perioada. Eu m-am trezit cu 4 pui de libelula. Nu sunt 100% sigur ca e de acolo, dar libelule in casa n-am, si au aparut doar dupa ce am cumparat plante de la ei(un anubias pe lava rock). In rest, planta a fost sanatoasa, inca traieste bine -Greu de gasit loc de parcare pe zona.

They are professionals!

Ok.

Best place to buy supplies for your aquarium! And a lot more!

👍

Nice people, useful information.

The right place to go.

Nice and clean store, large variety of products. Kind and friendly employees...

Great variety of animals and products.

Friendly and helpful staff. There is something for everyone, if you are into fishes or aquariums

(Translated by Google) I bought fish and they arrived safely at the destination! The best team, very serious! (Original) Am cumparat pestisori si au ajuns cu bine la destinatie!Cea mai buna echipa,foarte seriosi!

(Translated by Google) Very good and variously stocked store, with very jumpy staff. (Original) Magazin foarte bine și divers aprovizionat, cu personal foarte săritor.

(Translated by Google) Top products and fast delivery! I recommend! (Original) Produse de top si livrare rapida! Recomand!

(Translated by Google) Professionals in aquarium and related. (Original) Profesionisti in ceea ce priveste acvaristica si conexe.

(Translated by Google) I stayed 6 minutes in the store without being noticed, during this time at my insistence a lady in the back just said to wait for my colleague. When he came, the colleague said only that now there are no fish for sale, despite the fact that the web page is full of animals for sale and does not say anywhere that they are unavailable. (Original) Am stat 6 minute in magazin fara sa fiu observat, in acest timp la insistentele mele o doamna din spate a zis doar sa astept colegul. Cand a venit, colegul sictirit a zis doar ca acum nu sunt pesti de vanzare, asta in ciuda faptului ca pagina web este plina cu animale de vanzare si nu zice nicaieri ca sunt indisponibile.

(Translated by Google) I recently ordered a terrarium from this store, but I had a very bad experience with the way it was delivered. After placing the order I was called and asked to pay another 45 lei in addition to the 20 for transport (although this detail was not specified anywhere on the site, but it should be delivered I don't know how for safety and it costs more). I understand, I paid, it's still ok. I don't know what kind of pseudo delivery company you worked with, because it was something no name with a big and empty van, but the "gentleman" who had to deliver the package, besides the careless attitude, kept calling me because he didn't know where arrive and I woke up to park two blocks away and ask me to come there. I live in a large, well-known intersection, in a block that you can't miss (well specified in the address) I went to that one and he took my packed terrarium out on the edge and left me with him there, although I told him that it wasn't the address he had to bring me to and I couldn't carry him there alone. He said it wasn't his business, he brought it to me and that's what he was told, he shouldn't bring it to my door. I had to call neighbors to come and help me carry my package delivered to the streets ... under any embarrassment. Now I ask, why did I pay 65 lei? Why not specify on the site the real costs of delivery and the fact that it is not delivered to the door, but where it suits the courier? (Original) Am comandat recent un terariu din acest magazin, insa am avut o experienta foarte proasta cu felul in care a fost livrat. Dupa plasarea comenzii am fost sunata si rugata sa achit inca 45 lei pe langa cei 20 la transport (desi nu era specificat nicaieri pe site acest detaliu, dar cica ar trebui livrat nu stiu cum pentru siguranta si costa mai mult). Am inteles, am achitat, tot ok. Nu stiu cu ce fel de pseudo firma de livrari lucrati, pentru ca era ceva no name cu o duba mare si goala, insa "domnul" care trebuia sa livreze coletul, pe langa atitudinea nepasatoare, m-a tot sunat pentru ca nu stie unde trebuie sa ajunga si m-am trezit ca a parcat la doua blocuri distanta si ma roaga sa vin acolo. Eu locuiesc intr-o intersectie mare, foarte cunoscuta, intr-un bloc pe care nu ai cum sa il ratezi (bine specificat in adresa) M-am dus la respectivul si acesta mi-a scos pe bordura ditamai terariul impachetat si m-a lasat cu el acolo, desi i-am spus ca nu e adresa la care trebuie sa mi-l aduca si nu il pot cara singura pana acolo. Acesta a zis ca nu e treaba lui, el l-a adus la mine si atat i s-a zis, nu trebuie sa mi-l aduca la usa. A trebuit sa stau sa sun vecini sa vina sa ma ajute sa imi care coletul livrat pe strazi..sub orice jena. Acum intreb, pentru ce am achitat 65 lei? De ce nu specificati pe site costurile adevarate ale livrarii si faptul ca nu se livreaza la usa, ci unde ii convine curierului?

(Translated by Google) I just received the delivery of superworms. Everything is ok, the individuals are healthy, the transport was fast. Thank you! (Original) Tocmai am primit livrarea de superworms. Totul e ok, indivizii sunt sănătoși, transportul a fost rapid. Mulțumesc!

(Translated by Google) Nice people, they help you when needed, you can order products that they don't have on the site (if they have suppliers), they keep you informed on the phone. Please use their services :) The disadvantages are the location (here I am subjective, I live on the other side of town) and the store schedule, which is short. But they have fast and reliable delivery services. (Original) Oameni faini, te ajuta la nevoie, poti face comanda la produse care nu le au pe site (daca au furnizorii), te tin informat la telefon. Folositi cu drag serviciile lor :) Dezavantajele sunt locatia (aici sunt subiectiv, eu locuiesc in cealalta parte a orasului) si programul magazinului, care este scurt. Insa au servicii de livrare, rapide si de incredere.

(Translated by Google) I ordered a fish, which of course did not arrive, but I was not called to know. I'm not talking about the fact that I ordered one sex and another came to me. Unfortunately, I am not the only one dissatisfied, the professionalism of the company leaving me to think lately. Too bad! (Original) Am comandat un peste, care bineinteles ca nu a sosit, dar, nici nu am fost sunata sa stiu asta. Nu mai vorbesc de faptul ca am comandat un anumit sex si mi-a sosit altul. Din pacate, nu sunt singura nemultumita, profesionalismul firmei lasand in ultima perioada de gandit.Pacat !

(Translated by Google) Very well trained staff, seriousness and promptness! (Original) Personal foarte bine pregătit, seriozitate și promptitudne!

(Translated by Google) The young lady at the headquarters is a very pleasant presence, although it's just a "show room" and warehouse, we got access to "take a look around". P.S. I would spend my day here. The site also includes a variety of products and a complete description of each product. Thumbs up! (Original) Domnișoara de la sediu este o prezență foarte placută, deși e doar un "show room" și depozit, am primit accesul sa "aruncam un ochi in jur". P.s. mi-as petrece ziua aici. Deasemenea site-ul cuprinde o diversitate de produse și o descriere completă la fiecare produs în parte. Thumbs up!

(Translated by Google) Hello. The situation is quite simple. I ordered a product from the site and what I received was a completely different product (in defense of invertebrates, indeed the color of the product is similar). When I called, it was explained to me that the pictures on the site do not represent reality and are posted just to give you an idea of ​​what the product looks like. If this is the case, it would be nice for this small detail to be mentioned on the site, so that the customer does not find out after he has paid and is in hand with the product. (Original) Buna ziua. Situatia este destul de simpla. Am comandat un produs de pe site si ce am primit a fost un complet alt produs(in apararea celor de la nevertebrate, intr-adevar culoarea produsului seamana). Cand am sunat mi s-a explicat ca pozele pe site nu reprezinta realitatea si sunt puse doar ca sa iti faci o idee despre cum arata produsul. Daca tot e asa, ar fi frumos ca acest mic detaliu sa fie mentionat pe site, ca clientul sa nu afle dupa ce a platit si e in mana cu produsul.

(Translated by Google) Super cool!! (Original) Super fain!!

(Translated by Google) Prices too high (Original) Preturi mult prea mari