1/5 lindaa p. 1 year ago on Google
This
hotel
was
booked
for
us
after
our
house
burned
down
on
Monday,
we
were
very
happy
when
we
got
the
the
booking
,and
there
was
one
lady
who
was
soo
soo
polite,lovely
and
everything
you
want
your
staff
to
be..
We
thought
this
is
the
best
stay
even
in
our
circumstances.
My
disappointment
with
this
hotel
is
2
fold.Monday
night
we
found
out
our
bath
tub
doesnt
plug
all
the
way
so
we
had
to
use
a
plastic
cup
to
keep
the
water
from
draining.
But
this
was
corrected
and
we
were
moved
to
a
better
room,happy
days!!
But
they
have
a
little
leaflet
in
the
room
that
states
“due
to
covid,if
you
want
your
room
cleaned,
you
have
to
request
it”
its
not
verbatim
but
thats
close.
I
even
asked
one
of
the
lovely
housekeepers
how
it
works
and
she
said
“
request
it
at
front
desk”,
But
when
I
did
i
was
told
that
due
to
covid
they
can
not
clean
the
rooms,
its
policy,
……MAYBE
they
can
clean
it
for
you
if
you
stay
more
than
5
days.
We
have
been
here
since
Tuesday
or
Wednesday.
Our
checkout
date
is
tomorrow
but
our
adjuster
was
going
to
renew
the
booking
as
we
have
been
doing
since
day
one.
When
i
mentioned
this
,
I
was
told
yeah
maybe
after
its
rebooked
..so
besides
covid
and
5
day
cleaning
policy,
theres
no
point
to
clean
it
if
we
check
out
which
I
totally
agree
with
cuz
whats
the
point
if
we
are
leaving,
right
,so
the
covid
or
5
day
stay
point
is
moot
i
know
if
we
leave
the
next
day.
I
just
think
that
-that
should
have
been
the
initial
reason
given
for
not
cleaning..
saying
the
opposite
of
what
your
covid
policy
states
is
why
i
am
Confused.
We
were
meant
to
be
here
long
term
until
we
found
a
more
permanent
apartment
while
our
house
gets
rebuilt.we
have
been
here
from
monday
so
I
had
to
go
out
and
buy
cleaning
supplies
out
of
pocket
to
clean,I
have
a
baby
girl
and
I
can
not
give
her
a
bath
with
out
properly
cleaning
the
bathroom.
I
did
not
expect
the
cleaning
to
be
done
every
day
obviously,
but
please
put
the
5
day
cleaning
policy
on
the
leaflet
or
maybe
say
you
reserve
the
right
to
accept
or
deny
any
cleaning
requests.
We
are
checking
out
and
moving
due
to
the
above
reasons
,we
even
tried
asking
for
a
vacuum
but
nope,
cant
have
it.lol
So
We
bought
our
own,
our
daughter
needs
us
to
be
clean.yes
she
makes
the
messes
but
after
4
days
some
good
old
thorough
cleaning
is
good
for
the
soul.
The
food
was
great
though.
Complimentary
gift
card
for
staying
more
than
3
days
was
amazing
,(giving
credence
to
my
point
about
them
knowing
we
our
adjuster
and
the
hotel
know
we
were
gonna
be
here
longer
than
4
days).Thanks
for
the
gift
cards
though.
You
really
helped.
Truly.