Fantastic service from Bobby, really friendly, chatty and smiling with everyone. Helped us with our order as we didn't get on with the app, he got everything right and didn't rush us at all. Made our night, the food was great too!!!

The pizzas were good, so were the sides.Unfortunately the salad bar was a mess!We were there at 5.15,tables hadn't been cleared,the menu we were given was sticky. It looked like there was a staffing problem.In general the restaurant was very tired looking.

It was quick and easy to order. The ordering online maybe makes it easy for the staff, but we missed that personal touch from waiters. The food was delicious. Unfortunately, we had to wait for a while for our desserts. With one of our waiters help manager got involved and sorted it all out. Drinks are always good. The prices are good as well. Staff was attentive and very friendly.

Absolutely could not fault the service, the manger guided us through what we needed to do with ordering and making sure my partner had no cheese on her pizza. The pizza's tasted amazing and could not fault the taste and quality of them in anyway. The only disappointment was the quality of the chips and for the price was a let down.

We took a party of 71 kids today and coaches. The team were amazing. Checked them all in quickly served them professionally and fed them all in an hour. The kids ate them selves silly. Great venue with an amazing team. Looking forward to seeing you next year with more kids 🙌

The restaurant was nearly empty but the server did her best to make us feel rushed to get out by hanging around and keep returning to our table to check we've no plates etc to take. The server wasn't rude atall but she did have an air of not wanting to be there which came across to my whole family.

I normally never leave reviews, always leaving tips but here… Service is appalling, don't bother to come here, 30min wait for empty glasses and blank coffee, pizzas with see throughout pepperoni sinking in tomato base. Staff with no training, no friendliness or interest in customer whatsoever, very disappointing and ruined family dinner. Not coming back. Improvements definitely needed.

Sent our niece here for a mini 11+ exams celebration. It was my first time so I was excited. At the entrance we were told that they do not take any cash so we could only use card. I didn't think that was inclusive at all and we were only lucky to have a card with us because we did come prepared with cash. The service was a little slow. It did feel like a 25-30 minute wait for food after we ordered on our phones. The kids finished their entire activity booklet before the meals came so it was a while!The salad didn't have great dressing options too. The pizza tasted ok but didn't finish my salad. The kids did enjoy the bottomless ice cream for sure. It works, just not sure if I'll visit again but I'm not against it.

On the whole it was what you would expect from pizza hut but the kitchen was not keeping up with the demands of the restaurant so every time I visited the buffet there was only 1 pizza to chose from. The place was also a bit run down, no soap in the bathroom, loo roll dispenser broken, piles of old menus dumped on a table in the corner. Service was good and friendly but some attention to detail is much needed here.

Fantastic service, staff were so friendly and attentive for all and the kids loved it for our sons 2nd birthday, special mention to Toby, Karthika and Harley who made it a lovely evening, restored faith after all these years in Pizza Hut as food was superb, will visit again soon

Fantastic Pizza Hut restaurant the lady who greeted and seated us was fantastic. The food was great, the atmosphere friendly. Thanks for going above and beyond for us. My sons has special needs and you made his day. Will definitely be returning.

Lovely food and excellent customer service from Terry, the Manager. Super friendly and helpful, thank you. We will be back!

It was quick and easy to order. The pizza variety was great, the salad bar had a good selection too. The ice cream is always the winner just needs a better selection of toppings.

My food either came out burnt and cold or under cooked. One of my worst experiences at a Pizza Hut the quality of food is below average and the service was lacking the staff seemed friendly, but slow and not enough of them. Also when I got the buffet they basically only give you 3 choices of pizza as they don’t bother to cook all the flavours listed in buffet, so if you don’t eat pork don’t get your hopes up as on numerous occasions they didn’t even put out a chicken pizza once. Overall I would rate this Pizza Hut more than 2* and I doubt I’ll be returning, as it’s always disappointing when I come here and feel I wasted my money.

Went with a few friends. Had such a great evening. Staff were brilliant. Friendly and helpful. We all enjoyed the food.

We ate here late on a Thursday evening, we were the last people in but Bobby made us feel very welcome and had a laugh with us. He catered to all of our needs and was extremely lovely. Thank you, we will definitely be back!

The buffet was fantastic giving both the adults and the children the variety to have as much or little as they required and being able to try new varieties of pizza they might not normally try. The buffet is such great value for money.

Really dated and feels unloved, dirty areas especially the server station trellis which clearly hasn't been cleaned in a very long time. Really not a fan of ordering by phone from the table, no interaction with staff. Did was ok but over priced in my opinion, good to get the salad bar and drink refills, but definitely not on my list to return. Kids enjoyed it though.

Table layout was perfect for all the children. Easy to order and all the food was hot and fresh. Staff were attentive to every detail and made sure we had absolutely everything we needed. Well done pizza hut Chatham.

Went for a meal after the cinema, issues with our main meal was resolved without fault as there were problems with the order systems. We were waited on by Izzy who was extremely helpful and made sure we had everything we needed. Terry the manager was very attentive and reassuring when it came to a delay with our food and made sure the rest of our meal was satisfactory.

Came to have a lunch today, the waiter led us to a table and then realised it needed cleaning so directed us to another table. My kids took a seat then a female waiter started saying we couldn’t sit there as the table was reserved. The table didn’t have a reserve note on it (some others did) she then proceeded to argue with the waiter and complain she was the only staff which made it very awkward for us and other families who were already seated. The original waiter then apologised and said there isn’t any free tables so we left. I wouldn’t have cared if we had just been told they were fully booked but they let us in to a half empty restaurant and then proceeded to argue amongst themselves…

Food is really good, but you now have to order your own food at the table from their app. They even have the cheek to ask for a tip for the staff on the app when taking the order. You have taken away the restaurant feel for this experience and have screwed over your staff. Cash only now too. Staff are still polite

Ideally located plenty of parking. Good service seating plan not great if your sat in the middle of the restaurant. Tables a little sticky and cutlery not very clean. Good selection of pizzas

We tried going once only to be turned away due to it being "booking only" despite the fact the restaurant was empty and it didn't say anywhere on the building that this was the case. Placed a booking for the next week. 2 very noisy parties with their children running around and pushing people out the way. Not the fault of the staff but made it a bit difficult to have a conversation and get drinks. Food was good, staff somewhat attentive.

Staff was lovely, very helpful and friendly. Ordered food and arrived quickly. Pizza was lovely and hot ordered onion rings and fries. All food was hot and very tasty. Last thing we had was warm brownie with chocolate sauce with ice cream, whole meal was really tasty. 5 stars, thank you very much Pizza Hut. Worth every penny paid.

Great Food as always and Bobby is a credit to you Excellent Customer Service !! Had a couple of internet problems but he was very efficient in Dealing with it! Even though I put him on hold he waited paitently, thanks again Bobby your a star !

Pizza Hut-Hut-Hut. We missed out on the time for the buffet meal which ends at 3pm. This didn't stop us from ordering from the kitchen as we were hungry. This place only takes orders and payment via your phone which I don't like doing. Food arrived promptly and we were left overfeeding ourselves with a takeaway box. No need to wait for a table unlike Nandos nearby.

Staff were working flat out lunchtime today 30/08/2022! Really busy but staff friendly and helpful. Food lovely and hot. Kids loved the ice cream station

Visited at 12:45 and the store was not too busy with plenty of tables available. We ordered the buffet but when we got up to get pizza, there was hardly any available and there were about 8 people just hanging around waiting for pizzas to come out. Also, no cheesy pasta available and when I asked was told that it was still frozen and would not be available. My worst ever experience at a Pizza Hut.