Hotel and location was excellent. The ice maker was down on my floor I had to go to another floor to get ice. The shower drained very slowly, so having on shower shoes didn't make a difference. The staff and bartender was very friendly and polite!! My balcony view was excellent. View of the aquarium and riverfront was on the 621 ,622 side room numbers example. Will definitely stay wit again. Walking distance to everything.

This hotel is in a fantastic location within walking distance of the aquarium and many other things right in the heart of downtown. Room was nice and clean. I got the one with a nice whirlpool tub. Parking was fair at $18 a night Self park. Parking is attached to the hotel so very convenient. I do not like that Marriott has removed all the vending machines and started selling snacks at the front desk. If I'm on a high floor I don't want to go downstairs plus the prices are exorbitant. $3.50 for a chocolate bar? Come on, you're better than Marriott. Whoever had that idea should be moved to a new position.

We enjoyed our stay. Came for the aquarium. Only gave 4 stars because pool isn’t working at the moment and we weren’t made aware until we got to the property. We were looking forward to taking a swim to end our night. Overall.. great stay! We had a corner room w/ balcony.. There isn’t any free breakfast at hotel.. but they do have a bistro you can order from. Not a huge selection what size ever. & they will allow you to swim at sister property (residents inn) but with it being cold still (especially at night by the water) .. and no on-site parking.. We did not want to chance getting sick walking from one property to the next..

Great location. V decent. Very nice. We’ve driven through Chattanooga many times but never stayed. This time we stayed 2 nights downtown. The hotel location was amazing. We had to pay pkg ($18/day) but then we’re able to walk to aquarium Medal of Honor museum, many restaurants, and baseball stadium. Rom was nice 2Q not a lot of space. Bed was good. They have a bar, v small pool, no hot tub — we did not use. Bistro is like coffee shop serves breakfast until 10a. V decent.

Rooms are dated. We have 2 rooms. 1 room the tub will not drain and in the other roo. The toilet handle is about to fall off. Pool is closed for maintenance. They say they have a "Bistro" but its really just a Starbucks. One lady behind the counter and a mile long in the morning to get coffee. With so many hotels offering breakfast and other amenities we will probably not return. Best part about the hotel is that it is right across from the aquarium.

Staff helped us get a room after we arrived without a reservation. Room and public areas were nice and clean. AC worked well. The building was very quiet though full. Room desk and dresser furniture need a refresh. Bed was comfy. There was no safe in the room. Parking is in a structure around the corner, so it is best to pick up and drop off luggage and passengers right in front of the hotel.

Most of the time spent going around downtown. Check out morning was waken by alarm to vacate the building. Fire engine out front. Had smoke in kitchen that caused excitement. Almost forgot, does have indoor pool if the weather does not co-operate.

Staying for a work trip…great stay and even better employees. So helpful and sweet. Jerry, the maintenance man really went above and beyond for us, out of kindness. Lauren at the front desk is also awesome and super sweet. Great location too!

We live in Atlanta and go to Chattanooga quite often. It has become our home away from home city. This was our first stay at the Marriott downtown, but it certainly won't be our last! I had used some credit card points for the booking and when we checked in there was some problems with our reservation. The problems were with my credit card company, and had nothing to do with the hotel itself. The lovely young lady working reception that day handled it all beautifully for us. Her name was Jordan and she kept us informed with everything going on while we waited for the issue to get resolved. We really appreciated her great attitude and efficiency in helping us. This could have been a bad start for our stay, but because of Jordan being so great, it actually ended up being a very nice start. The day we left there was another lady working the front desk, I believe her name was Virginia. She was nice and friendly as could be. I have to say they have a really great staff here. On top of that, the rooms were nice and clean and we LOVED having a balcony and you just cannot beat the location of this hotel. I'm very impressed with my first stay here and will look forward to future stays.

Highly recommend staying here when coming to visit the aquarium. We are right across the street from the aquarium, and in a perfect spot to walk to so many places to eat. Our room is great, the bistro and restaurant inside are great. Can't wait to come back again and stay here for anything we want to do while in Chattanooga.

Located next to many attractions. Room was ready, clean, and extra pillows were placed in room before we arrived. Called ahead and staff recommended some local places to eat. Very Friendly!

Great service. We arrived early as we'd just gotten off a river cruise. My wife was feeling poorly. Lauren upgraded our room, got us an early check-in so she could rest. I went acoss the street to the aquarium, then a baseball game at AT&T Park. Planning on loyalty to Marriott in the future.

I can't explain how helpful and accommodating they are. I worked with Jill and Debbie on the sales sides, and the team checking my group in. Everyone was so friendly and made our trip so easy. We will always come back

This is a very nice hotel n is close to lost of restaurants n the IMAX theater also Tennessee Aquarium which we had went to before being able to Ck into the room later that afternoon. Only down side is how far you walk from your car in the parking deck somewhat next to the hotel but is a very long walk especially if your not close to the elevators cuz once you get off there is still alittle ways to front of hotel into the lobby/front desk but overall it’s a nice place

I love the downtown location, everyone working there is really friendly. Rooms are nice without being overly fancy. Could do without all the homeless folks hanging out at the parking garage.

A huge thank you to the entire staff!! Special shout out to JORDAN who has been absolutely wonderful! From start to finish, she welcomed us and made sure we were good. She was extremely kind and offered to make recommendations to places to go in the area, and overall had awesome hospitality. She contributed to a great stay. Hotel was clean with amenities to satisfy with many wonderful places nearby for enjoyment and activities.

Staff was friendly and the room was great. We were understanding that the pool was being fixed and appreciated the updates. However, considering the temperature, waiting to let us know it was "ready" until the water was warm would have been more appreciated.

Only gave it a two-star because most of the people were really nice, or it would have been a one star. We were there for 3 nights. Our room was extremely dated and kind of dirty. There was an industrial fan on the floor when we checked in. We got that removed. Everything was just kind of old, kind of dirty, and kind of broken. The toilet moved around on the floor. There was some kind of stick-on mat in the shower, and you can imagine the kind of things that were stuck to it. The air conditioner froze up and quit working. The dresser was falling apart and had water damage. Housekeeping seemed to just leave a new roll of toilet paper and nothing more. The one rude person was at checkout. When we let her know about the air conditioner. She snapped that we should have told her so she could reset it. It was a frozen block of ice dripping water into the room. You can't reset that. My guess is that it was a recurring issue, and that is why the fan was in there when we arrived. It was pointing at the AC unit.

I regret writing this review but the management of this establishment has left me with no other choice. I paid for 2 rooms under a block held for my daughters wedding. When I arrived, I found out that if I just booked them as a Senior Citizens, I would have saved $40.00 per night or a total of $560.00! When I questioned the desk clerk, she stated "I cannot change your rate but I will have the Sales Director contact you". No one ever contacted me of course! Next, the black mold in the showers were not acceptable! When I questioned a Maintenance Man about this his response was "they are renovating this whole place in the next year, good luck getting something done"! Please be aware that I do have proof of my claims and I have shared them in a letter to the General Manager of this property. It's been 10 days and I haven't heard a word from him either! Totally not acceptable!

A nice property right in the heart of downtown. The staff is friendly and welcoming…especially to first-time visitors to Chattanooga. It is an easy walk to many local attractions with ample restaurant options close by. The staff made some great suggestions for local eateries and followed up to see if we enjoyed their recommendations.

Great, clean hotel. Easy check-in. Nice size rooms and comfortable beds. Mrs. Debbie was awesome—incredibly accommodating and so kind. Breakfast was simple, but filling. Location of the hotel is PERFECT and the area is wonderful for food, shopping and family time. 10/10

The location is very convenient for down town. It’s by everything. I stayed here once before with my father and brother and was impressed, though a little sad they didn’t have a breakfast spread of some sort. I think because they put us in the newer and updated corner room with a balcony, that time, I was impressed with the room and the view. From this experience, I thought I’d come back. I came again a year later with my boyfriend and was actually really disappointed. For the price we paid, I was not expecting the outdated and vastly different room and experience we received. The first one we were in, the drapes were broken and our mini fridge was leaking. They were nice enough to move us immediately, but the room was the same style; old, minimalistic, and from the 90s. There’s a tiny fridge and no microwave in your room. You also need to pay a daily rate for parking. They have a bar and bistro, but what was annoying was the Starbucks/bistro attached closed at 11 am and 12 pm most days of the week, which in theory doesn’t make sense if you were walking around down town all day and walked by it. The door will be unlocked, but the entire concession is locked up. The bar is overpriced. There’s nicer places to eat and drink within walking distance, however the amount of homeless people in the breeze way between the hotel and parking garage can be really intimidating. There’s easily 10 of them out there at any given time. They have a nice fire pit area but the side gate on the patio doesn’t allow you to enter even with your room key. There’s nothing special here, really it’s just the location and the fire pit during the winter when it isn’t raining that this place has going for it… For what the rates are, the rooms should be newer and nicer and they should have some sort of amenities that are worth it. Needless to say, next year I’ll save my money and go to the Holiday Inn or something.

Great hotel within walking distance of the aquarium and great restaurants. Also within walking distance of the AT&T Field.. and great parking in the adjacent parking deck. Virginia at the hotel is amazing. Jordan, at the bar, is amazing. Lindsay is amazing. All of the front desk is incredible.

Great location and nice rooms. But I would expect complimentary coffee and some kind of continental breakfast food such as pastries or bananas at these rates. Obviously the Starbucks in the lobby wouldn't allow that seeing as they get $6 for a small cup of plain coffee. Two bowls of oatmeal, one bagel, one coffee and one ice tea for $34? C'mon! One would also expect free parking for the guests, but no. It will cost you $18. Still giving it four stars because the staff is very friendly and accommodating.

the overall cleanliness of the hotel was good but the parking garage where guests are required to park does not feel safe. I was concerned about my vehicle being broke into and the garage was filthy. I'm not sure if there is anything Marriott can do about this issue but this is the reason I wouldn't return to this hotel. I could stay at the Read House a few blocks down the street and happily pay for valet parking.

We got married this past weekend in Chattanooga and were able to get a “courtesy block” for our guests. The staff was amazing and Emily at check in was so sweet and very helpful. I ended up calling with what felt like so questions prior to, and she was able to answer them all. Furthermore, the hotel helped hand out our welcome gifts to our out of town guests and they have parking passes that you receive after check in. Overall great experience.

The room was awful. It had a bad smell, there were hairs in the sink, the shower drain was clogged with hair, the sheets were super course, towels needed to be replaced years ago (stains and paper thin), and the mattress was very uncomfortable. The only reason I'm giving this a 2 star instead of 1 is because of the wonderful staff and the location. I did not expect the room to be so terrible for the amount of money we paid.

The worst hotel I have ever encountered. My family and I were threatened and followed by a homeless man outside of the hotel. Jordan the guest service lady said we could get a refund because we did not feel comfortable staying over night, and our safety was important to the hotel. I filled out an incident report and officers came to escort us to our vehicle. They still charged my credit card $420 for a nights stay, when we in fact did not stay overnight. When I call and figure out why, Dennis the manager said I could not get a refund and Jordan said she never said we could. Why would I fill out an incident report and notify police if we couldn’t get a refund? We would have just dealt with it instead of risking all that money for one night. We are having to contact corporate and dispute the charges through our bank. Just note that is location has a bad homeless problem and if you are threatened, the hotel doesn’t care. All they care about is getting money. I will not be back, and I hope no one else has this problem.

Room was dirty, service from front desk was very poor and unhappy. Stayed in rooms across the country but never this one again. I guess we paid for the view of the river because it about the best this place has to offer other then a very cold pool and no spa. At they could have feed the spiders before we arrive so they would leave us alone when we were on the back patio.

We had a wonderful stay at this hotel. We went to a Lookouts game and stayed here and had a great experience. I must especially brag on one employee, Katie (I hope I got her name right). I got home from out trip and thought I had left my air pods in the room. She went and searched the room herself several times and stayed in contact with me until they were found. (As embarrassing as it is to say, I had them the whole time but the app wasn’t updating and they were still showing they were in Chattanooga 🤦🏻‍♀️) On top of their excellent customer service, this hotel is in a wonderful location with walking distance to many things to do and places to eat.

Location is nice but rooms are not worth the price. For the price I should have stayed at the Westin. My first room was for the handicapped which I have no problem with the handicapped but the shower was designed for someone in a wheelchair so they switched my room the second room had blood and vomit in the shower (photo below) so they switched my room for the second time and this room smells of mold and cigarettes in a non smoking room. Hey I’m only here for a funeral but I definitely am not happy with my room or stay especially that I had to spray a entire can of Lysol to get rid of the old mold smell. Definitely not worth the money spent ‼️

I booked a room at the Courtyard Chattanooga Downtown 5/3/22 as a surprise for my husband's B-day on 5/4/22. The indoor pool was freezing and there was no hot water in our room, #207, to wash off We had to pack up everything and move to room #607, right next to the elevator. Still on hot water. Someone working on the tanks forgot to turn the heat back on. This messed up our plans for that night. We looked over all of this because things happen. But when when we woke up drenched in sweat because the A/C wasn't working our time there was officially ruined. The staff at the hotel were very nice and appeared to want to do something for us. The manager explained if I had not used a third party to book the room, he could help me. THAT IS NOT RIGHT. No more third party booking for me. Not worth it.

Clean, spacious room, nice balcony, friendly guest service, bed is comfortable, good breakfast. Great location! The hotel was extremely packed but the staff took the time to ask if we needed help bringing anything to our room or if we needed anything else for our stay. Room overlooked downtown but the street was not noisy and did not disrupt us. Have stayed at this location twice and had the same room both times. I would recommend Chattanooga Courtyard and I will stay here again. There was only one elevator available, one was out of service. We waited for awhile to get on elevator because there were several people getting on elevator and there was not room for us. The elevators are small. Other than elevator being out of service it was a great stay.

Great room and location. Near restaurants, galleries, and shops. Clean and comfy. Staff attentive, especially Shah! Everyone has just been so kind and helpful. We have been to Chattanooga many times, but never stayed in the riverfront area. So glad we did! Close to the aquarium, good restaurants, and a nice overall experience. Thanks everyone!