2/5 Marianne M. 1 year ago on Google
This
didn’t
go
very
well.
I
lived
in
Chiang
Mai
for
some
months
and
went
to
the
café
a
couple
of
times
before
(you
can
use
the
pool
for
a
fee).
I
enjoyed
the
restaurant
and
atmosphere.
So
I
decided
to
stay
at
the
hotel
for
3
nights
in
April
22.
When
I
inspected
the
Superior
Room
I
noticed
a
musty
smell,
so
I
went
downstairs
to
ask
for
a
change.
They
showed
me
a
different
category,
which
had
more
daylight,
but
also
the
bathroom
seemed
to
have
mold
problem,
which
I
could
tell
by
the
smell
of
bleach,
which
I
assume
was
applied
shortly
before.
So
I
asked
to
cancel
the
booking,
because
under
those
circumstances
I
couldn't
stay
with
my
mold
allergy.
We
agreed
upon
another
room,
which
seemed
okay
at
first,
but
my
symptoms
got
so
bad,
I
had
to
leave
4:00
at
night
without
sleep
to
find
another
stay.
I
even
tried
the
bathroom
floor,
but
it
just
didn’t
work
out.
Very
unpleasant.
What
followed
was
very
disappointing.
I
explained
the
whole
situation
to
the
staff
and
they
confirmed
to
refund
the
money,
but
referred
to
booking.com.
It
took
me
hours
to
get
a
useful
reply
from
their
support
stating
that
I
will
never
get
any
money
from
them
and
suggested
to
contact
the
hotel,
which
I
did.
Buri
Siri
hasn’t
replied
to
my
mails
ever
since.
Be
aware
that
if
you
book
via
booking.com
they’re
just
"partner
agency"
and
will
not
handle
any
complaints
or
refunds.
Better
not
book
more
than
1
night
in
advance
and
see
how
it
goes.
If
you’re
sensitive
to
mold,
I
wouldn’t
recommend
to
stay
there
at
all.
EDIT:
After
many
hours
of
communication
I
finally
received
the
refund
weeks
after.
So
I'll
give
it
2
instead
of
just
1
star.
The
overall
experience
was
still
pretty
bad,
but
the
hotel
staff
tried
their
best.
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