1/5 Jason M. 3 years ago on Google
Very
disappointed
at
how
Wicker
Park
Athletic
is
handling
the
global
pandemic
situation
-
I
wrote
to
them
during
the
summer,
explaining
that
with
an
at-risk
partner,
I
do
not
feel
comfortable
entering
the
facility
and
was
told
by
someone
at
their
staff
that
they
would
be
putting
my
account
on
a
"temporary
complimentary
freeze"
until
September
at
which
point
the
freeze
would
then
cost
me
15$
for
up
to
6
months.
In
reviewing
my
bank
statements
today
I
discovered
that
they've
been
charging
me
the
full
membership
fee
since
October
in
spite
of
my
agreement
and
understanding
that
this
would
not
take
place
without
my
consent.
I
received
no
communications
at
all
to
indicate
that
my
"complimentary
freeze"
period
had
ended
and
unless
I
registered
myself
as
"freeze"
yet
again,
they'd
begin
regular
billing.
Keep
in
mind,
I
haven't
stepped
foot
in
that
gym
for
over
a
year
with
COVID
in
the
mix.
"Customer
Care"
has
been
extremely
unhelpful
and
unempathetic
and
refuses
to
do
anything
to
help
right
this
wrong.
I
know
I'm
not
the
only
person
experiencing
this
-
Times
are
tough
for
everyone
and
I
wish
I
could
patronize
small,
indoor
businesses
right
now
but
I
simply
cannot.
I
am
very
discouraged
that
this
company
is
taking
advantage
of
their
customers
during
this
crisis
-
Would
not
recommend
this
business
to
anyone
-
find
a
place
that
values
their
customers
and
does
not
deceive
them
for
financial
gain.
Disgusting.
EDIT
-
It's
been
over
a
month
since
I
sent
my
final
(I
thought)
email
to
the
staff
at
Wicker
Park
Athletic,
stating
I
needed
my
account
to
be
cancelled
immediately
and
informing
them
I
would
be
taking
the
necessary
actions
to
dispute
their
exploitative
charges
-
I
received
no
replies
from
them
and
just
realized
they've
gone
ahead
and
charged
me
twice
since
then.
I
am
livid-
Taking
financial
advantage
of
people
during
a
global
pandemic.
Do
not
give
these
people
your
business
-
They
give
zero
regard
for
you
or
your
situation
and
will
sneakily
try
and
squeeze
as
much
money
out
of
you
as
they
can.
Reprehensible.
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