This gym was GREAT until they opened it up free of cost to teens. Now it's become a 'hang out' place. It is so crowded during the times I am able to go (outside of work hours) that I find myself making excuses to avoid the gym. And while I am all for healthy lifestyles and supporting young teens in their quest for health, it shouldn't impact paying members that are only able to go in the evening. I would suggest limiting the timeframe for the free teen summer pass.

Gym is well equipped and staff is nice BUT they shortened their hours at the beginning of the pandemic "due to COVID" and now they won't change it back to 24 hours. No masks are required, literally no other pandemic-related measures are being taken except for shorter operational hours. It's especially annoying on the weekends, as they close so early. Please stop being so cheap, hire someone for the night shift, and bring back the 24/7 perk!

We really loved this place, and even on pandemics we were loyal to Planet Fitness because we liked the environment and the atmosphere, but for different reasons, we changed to another gym and today I was there to cancel the membership. I didn’t realize that they have charged the annual payment and the monthly fee on my bank account, and when I asked for any reimbursement, the lady at the desk informed that they couldn’t reimburse any money and the only thing she can do was to let us use the gym until the end of this month. Of course that I was bothered not because of the money, but because of the sensitiveness of the answer. And when I informed that I would make a complaint about it, the young lady at the desk laughed at my face! Adding insult to the situation. Stay away from Planet Fitness!! There are better places and better treatment for customers. Here is a picture of the happy representative of Planet Fitness. Leaving untrained teenagers taking care of your customers is how you can turn a good customer into a discontent customer.

I understand a lot of people are not happy with this planet fitness, understandably so: they failed to communicate effectively with customers that signed up, and opening date kept shifting. That said, I finally got a workout in today at Planet fitness in Otay Ranch and here is my experience. Upon arrival, I was greeted by the staff, they processed my membership, and proceeded to give me a tour of the club. My work out was great. There are a variety of machines— all of top quality, and good for all levels of fitness. I like the full body workout room; it’s a 30 minute workout and essentially takes the thinking out of it. Finally, the best part of my experience was the hydro massage bed. Oh my goodness!! It was awesome!! In sum, if you haven’t actually been there, don’t judge by the negative comments. I hope this helps!

So this gym is a king of convenience but they don't fix anything here! The quad extensions have been busted or bent for the better part of the years it's been open. Water fountains are warm, yuck. Clock on the wall didn't work so they just took it down. And they close super early on the weekends. This place is basically a joke for a gym.

Came yesterday to check out gym and took a tour. I really liked this place and everyone seemed really nice and polite. The black card are too extra for my taste but my work offers perks that I wanted to check out before signing up that day. I came back today ready to sign up and unfortunately I did not want to spend my time waiting in line, then wait to sign up, then be closed by then. I tried entering to sign up then get in line. Worker stopped me and said I have to wait and then sign up. I told him then I won't sign up and spend my night waiting tonight. He proceeds to saying sounds good with a chuckle and a grin I can notice through his mask. What a joker. He even got some people laughing while I was walking away. Whatever kid. Maybe this isn't the place for me. In response to owner, no thank you. With all due respect, if your are the owner responding to these reviews it should be your responsibility to handle these complaints to the best of your abilities . I'm not the type to go out of my way to an establishment and complain because your staff laughed at me. I already joined another gym with more accessibility and without the maturity of children as staff. All planet fitness has to advertise is price and "friendly" staff. Price isn't an issue for me and you failed me with the friendliness. Thank you

Love love love this location! Has that brand new smell and it’s so clean. The staff there is really friendly and helpful, they have lockers so you don’t need to bring your own combo which is convenient! Don’t listen to the people giving this place a bad review and it had not being open yet, not fair! Glad I joined and waited👍🏼

For the most planet fitness at Otay Ranch has been good. There have been a few days when it is impossible to get onto a machine or someone leaves a machine and then like 10 minutes later comes back while you are working out and states they were using the machine. That is a big you are going to have to wait until I am done or you can workout in between my sets. This might not be a Planet Fitness problem but a problem with teaching people proper gym etiquette.

Absolute horrible company. ITS A COMPLETE SCAM. The price is extremely cheap so they get you In the door. Once you leave and ask to cancel the membership you own they will say the account has been closed and you won't be charged. ITS A LIE!!!! they will not actually cancel the membership they will keep charging you. its a horrible I absolutely hated it. the only good part was GETTING OVER WITH. do not go to this gym. if you don't have much money I promise you its not worth it. you will end up paying more later than other gym memberships.

This has happened a few times now and needs to be addressed. I took this picture at 5:15 AM and there is no one here from the staff to open the gym. I finally ended up leaving at 5:30 am. There’s a long line forming outside of the gym with people quickly getting tired of waiting. If you’re choosing this gym to have 5 am workouts then I’d probably go elsewhere since you can’t guarantee that you will get a workout in when you purposely got up early. Most of us want to start our day with a workout but apparently you can’t guarantee you’ll be able to workout since hours of operation are not consistent. No use calling security because you’re just sent to voicemail. Disappointing.

A very clean and friendly environment with many machines and a massage area

The gym is fine, plenty of cardio machines but I wish there was more weight and squat racks. The staff is somewhat friendly but they don't enforce any rules. I went up to the front desk to let them know that the 30 min exercise area was not being used correctly and that i couldn't get my workout in since people were just using the machines to do sets instead of following the rules. The response I got was "it's the beginning of the year and there is a lot of people, maybe you can just ask them how much longer there sets will be"... I don't think she understood that area is not meant for doing sets and it's meant to be rotating every minute and that way nobody gets in the way and everyone can use the machines. I wish that area had better monitoring so it can be used as intended.

Let me start off by saying I truly appreciate Jeremiah who signed me up. I had taken a break from the old gym I use to go to 24/hr due to covid. Day and night difference from Planet Fitness and old gym I use to go to! This gym is so clean and well maintained. Jeremiah always addresses my questions, I always see him cleaning making it even a better experience. He has motivated me to get back on track with my health and goals in exercising regularly again. This by far is the best gym I've been to!

This gym targets a very specific audience.. it does not have squat racks, flat, incline or decline benches, deadlift platforms or spin bikes. The highest dumbbell weight is 75. This place is also a high schooler hangout spot. All of the kids are on Facebook, snapchating or taking selfies in the mirror when your trying to look at your form in the mirror. The music that they play is way too loud. Everyone is already wearing headphones, why blast Katy Perry?

Great place to work out. Carlos in the mornings is an excellent staff member. Great communication, very helpful and always smiling. I definitely recommend this place. Clean, friendly staff, positive environment and best of all, no lunks.

Lot of space. Crowded in the evenings but rarely have to wait for anything It does have a few lunkheads that gravitate towards the free weights. Would like to see a heavier enforcement of workout attire. Saying that though the staff is friendly and overall do not feel intimidated.

I don’t even know where to begin, my son has been coming in all summer and now all of a sudden some new girl at the front desk tells him he needs a new waiver, when I already signed one. Then she was being so disrespectful, with a attitude thinking my kids ID was fake. Over all good people but the one girl absolutely killed it for all of them with just being plain disrespectful, would not come back to this horrible environment.

I signed up my wife here because we live in Chula Vista; however, since she is staying with her family in Phoenix, she decided to use the Planet Fitness there. A team member suggested we sign up in Phoenix and cancel the membership in Otay Ranch (which I did), since they had no record of her because it was out-of-state. I asked the manager Pearl to cancel the membership, since my wife didn't use it (literally, 3 days) and refund the money. She refused and corporate refused because they are franchises. So, basically they ripped us off because Planet Fitness says, "Use of ANY Planet Fitness worldwide," when you're a Black Card member (which I signed my wife up for). It is not OUR fault that Planet Fitness cannot find her in the system! In response to owner: Sorry, not my problem. Do the RIGHT thing! You basically got a FREE month's service for 3 days of "non-use." At least, the Phoenix Planet Fitness has OUR business ;)

The representatives lied about the opening date.

Super clean and spacious facility. The women's locker room is really nice as well. Equipment areas are well layer out and organized. The atmosphere is relaxed and stress free. And the hours of operation allow for a flexible workout schedule.

I have been going to Otay Ranch, Chula Vista branch for several months. The staff is very nice. The faculty and equipment is clean. Although I am very frustrated with the bathroom stalls. There isn’t any toilet seat protectors. I don’t believe this is a standard for California. I lived in Northern California before moving back to Chula Vista. They have them there. Also, tanning rooms, they are clean. I have asking about the bulbs being changed. The manager told she doesn’t know when they have been changed. That’s a problem!!! They maybe not be burnt out but they are so WEAK. No one could get a tan. I pay you he black card membership, I expect them to be changed and up to date. ***This is a response to the owner: if you had really read my review. You would have read I spoke with the manager. Please refer to your recorders. They didn’t even know how to find out.

I liked this gym at first . But now its become the hang out spot for lots of kids who dont know how to use the equipment and goof off. Not to mention the constant phone use while using the equipment. If you go to the gym, go for its intended purpose NOT to watch your shows and look on social media. There are lots of people waiting to use the equipment, be curteous. Very frustrating and annoying. Will be looking for another gym. Planet fitness clearly doesn't impose their "strict" no cell phose use policy nor their "lunking" policies.

This is my favorite gym! The staff is nice and helpful. I usually don’t have to wait for a machine or massage chair. The only thing that I don’t like is some people do not wipe their machine down after they use it...I don’t understand that mentality!

My wife joined this gym five months ago and for the past four months has tried to cancel. They say every time that the cancelation has gone through; it never has. Reporting this business to the better business bureau.

Best gym ever , it still has that new gym smell. Plenty of cardio machines and weights , the locker rooms and bathrooms are clean.. And I can always find ample parking for my big giant truck, which has always been a challenge everywhere else. The staff is super friendly , I see them cleaning often and Pearl the manager has gone way and above out of her way to always be helpful....... Great job guys keep it up😁

Very nice facility. Wish it were closer to where I live. But so far the nicest one I have been to in San Diego. And Dre was real friendly.

I walked in yesterday signing up for the Teen Summer Challenge. At first a girl was alone at the desk but then she got back up right away, so that’s good. The sign up was very quick. I remember it being an REI so when it turned into a gym, it looked small. But for sure, the gym was super nice and clean. The plumbing issue has to due with the showers. Final conclusion, the place is nice and very clean. Everyone minds their own business but my friend asked for a spotter and the old man was kind enough to join in for some bench presses. The place has a lot of machines, but it can get crowded in the future when people realize how good of a gym this place is.

Very clean with really nice treadmills,i also love the crowd meter in the app,let's you know how busy it is,happy camper🤠

Great gym. Open feel. Plenty of spaces inside to go workout. Nice people. Very clean.

Decent gym, wish they were open later on the weekends. Closing at 7pm is a little early in my opinion.

The gym was clean and the machines were good. Wish there was a free weight with barbells, but it was still pretty nice.

The reasons why I absolutely love Planet Fitness, specially this location is that they regularly clean & maintain the premises. They have their crew constantly going throughout the day to clean, restock and make sure things are working properly. This translates into an environment which is welcoming and doesn't reek with body odor as I've experienced with crunch in & 24 hour fitness. It's very affordable and you don't see as many "lunks" as other gyms. This location is very spacious and has a lot of equipment as well. Overall it's my favorite gym.

The staff is amazing! They are always so pleasant and very professional and greet everyone by their name! The gym and machines are very clean!! Pearl and JC are AWESOME they ALWAYS GO ABOVE AND BEYOND to make you feel welcomed!

Service at Otay Ranch Planet Fitness gym was great as soon as I walked in the door. I had some questions on taking a guest and was promptly helped and guided. Gym was clean and had all cleaning materials accessible to clean before and after, following all COVID protocols in the moment.

I love the hydro massage after my work out. It really helps with my recovery. I highly suggest adding it to your cool down.

Kyle was soooooooo helpful to me on my first day! I highly recommend this gym they have great customer service and clean equipment.

I was a member here for several months and really enjoyed the facilities. Unfortunately, my kids do not go to daycare next door anymore so it is no longer so convenient. I initially called to cancel my membership and the staff were very friendly but let me know their policy is that I have to personally come in to cancel or cancel via mail, but I could make a payment over the phone. When I pointed out that California AB-390 required that businesses who sign people up online also allow them to cancel online, they let me cancel via email. I really appreciated that flexibility and willingness to listen to me even as I was cancelling my membership.

So far so good!

I’ve always been nervous about going to the gym because of my weight and past experiences with bullying. When I come here I’m not nervous at all and I feel overall welcomed by the staff and am able to do my routine without fear of being judged. The environment created here actually allows me to focus on myself and my own goals and not how others perceive me. Sorry for the long anecdote haha

Place is close by. Going early is probably best. This PF is quite clean, the staff are pretty chill. For $10 a month, it's worth it.

Very clean and a lot more quiet than other gyms. The atmosphere is great, and gym goers do a much better job cleaning machines after they use them versus other gyms. Also, I feel it's a better environment for my teenage girls to workout in. This gym has almost everything I need... just wish there was a dedicated shoulder raise machine.

It's one of the CLEANEST and most inviting of all the Planet Fitness clubs I have visited. I also appreciate the fact that I have access to FREE combination lockers like no other club. In addition, I value the pride its staff/management exudes in maintaining all the equipment up to par for member's constant use. Regardless of day or time, I have yet to experience any wait time. I am a PROUD member of the Chula Vista Club and of Planet Fitness nationwide.

Good location = super convenient if you live in the area. Because it’s the closest gym you will experience a significant hike in attendance at a certain time (for me it’s been 8:30) . Even on weekdays. Otherwise, good gym.

I couldn’t find my original review of 1 Star so that I can update it. I would give a 4 star review but don’t want to hurt you twice. Appreciate the turnaround in cleanliness and attention to detail. Keep up the great work. Much appreciated.

I’m a single father who lives nearby the Rolando location, and hits the Otay Ranch location when I take my son to school in the area. Thanks to the premium black card membership, I can hit every location in San Diego (and more, even in Vegas - just no slot machines there). The 30-minute workout room is my go-to, my usual, another second home. I set my stuff down in front of a pillar, do my pre-workout stretch (I’m too old for pre-workout drink, sonny), adjust a step to make room for myself & other bypassers, sync my workout clock with the stoplight that still doesn’t give a warning blinking before switching lights (which is okay, because its timing is actually slightly shorter than the actual minute & 30-sec intervals), put on my music, spray my hand towel with cleaner, pick a machine and start on a step, enjoying the view of the mountains during the step routines. I’ve seen a review complaining about people coming into the 30-minute workout room just to do sets and play with their phones. I get it. I hear you. People don’t follow rules. People are stupid. (Hell, I was about to chew out a dude for walking straight back out from the toilet without washing his hands! Gross, fellow men. Wash your hands, please! No questions/comments!) I let it go. I can’t find a nicer way to admonish other gymgoers to use the 30-minute workout room just for the 30-minute workout. I used to be all passive-aggressive and stomp harder during my steps while staring the violators dead in the eye. Now I’m like, hey, mi casa su casa! I work my way around my visitors and remember to use the machine(s) I skipped. So, the 30-minute tests not only my strength, agility and stamina, but also my patience and attitude. I do better now. Also, I found ways to modify the step routines that are harder than the original posted step routines (You can google image the orginal step routines because I’m sure they’ve been disposed). To take things easy on my 42-year-old boomer bodily infrastructure, I move one leg at a time instead of jumping or thrusting my legs out for burpees. I need to TikTok this. Moving on from there. The place is clean, and the equipments are good (despite some cardio TVs not functioning as if we bring wired earphones anyway). The staff is somewhat friendly, trained to welcome us in & out, molded by the seemingly entitled bougie general population of Otay Ranch to speak only when spoken to, but courteous and helpful. Just gotta reach out to them. After all, I love this location. I always return and do recommend. Get your poke next door, or maybe Mexican food and cerveza across the way.

The workers in there act rude and are not helpful. When you check in they just give you a rude stare. Didn’t just happen to me I noticed it as others checked in also. Not enough space between machines also. Very tight gym but you get what you paid for I guess.

Planet fit took the 40$ future yearly membership although I called to cancel on the 1st of December and the 2nd of December This place is a total Ripoff ... buyer and customer beware of their bogus business unfriendly practices, They also wanted to keep me a client for another year,,,, hahahah !!! are you kidding me ? I am a member of a better Fitness place , way better and way more advanced by all means than Planet Fitness.

Their system is ridiculous I call to cancel the membership and say that I have to go there personally and when I went they didn’t want to cancel my membership and told me to add a different card if I didn’t want to get charged and so I gave the membership to my boyfriend and told him to put his own card information so they would stop charging me and he did. I still keep getting charged this is so ridiculous, literally stealing my money and hundreds of money going to waste.

Nice gym in the Otay Ranch area. Can not beat the price, hand down the best in the area. However, can be overcrowded many days out of the week at different times, which is expected given the price. If looking to get fit and want to do with a budget, can't beat this place.

Love this place, wish it were my home club! The ambiance us perfect, they have all the machines I need. Employees are very nice and helpful.

One of the cleanest Gym ever. People are so considerate of others, clean as you go.

Not a friendly environment.

Great atmosphere

love going to this gym!

I like it because is so cool end the worker are so 👍

I love fitness next to tacos!

Chill atmosphere. Lots of machines.

LOVE it here. Clean, professional staff, courteous, loads of equipment, everything you could ever want in a gym, clean bathrooms. Love it ! Only thing I could wish for is a large room where they conduct classes. Used to have that in the Oceanside PF. That was fun having all those classes to choose from !

Plenty of cleaning supplies , lots of space and members wearing masks at all times, great experience.

This place is awesome!

Clean, organized

Good place to work out but This company Is a thief I canceled over a year ago and I just got charged over a year later 30$ and I only had the 10$ membership so how is that possible? Y out of nowhere am I getting charged? And after acknowledging my cancellation over a year ago they are making it extremely difficult to give me my money back? Now it’s chump change an I almost didn’t notice it but how many other people are they burning out there?

Excellent... But I highly recommend you dont go between 3pm and 7pm.... Very crowded

why are guys cloused

(Translated by Google) Excellent (Original) Exelente

They don't provide safe storage or parking for bikes. Even though you can leave your bike outside, that is not safe at all. I had four bikes stolen in the past 5 years and I know that unless they let you keep them inside, thieves are going to steal them very easily from the racks outside the business. Lacks a few machines like calves, and one that allows to stretch your quads. Good thing about the chain is that they encourage every one, irrespective of fitness level, to come, and oppose those who might intimidate others or monopolize the use of equipment.

Loved it. Temperature check, limit on number of people allowed inside, great precautions taken to slow and prevent the spread of Covid-19

Great staff and good equipment but some of it doesn’t have enough weight for my high weight low reps days. Also, could have more squat racks because they’re full a lot of the time.

Excellent facilities. Great staff!

Excellent

Clean, relaxed environment and helpful staff. I've been a member since 2019 and especially enjoy the black card services like red-light therapy and tanning. I go here to decompress/for self-care and work on my amateur powerlifting goals all in one. The social atmosphere is generally respectful, courteous, and laid back BUT on a rare occasion, I have seen some entitled condescending types come in--which is not the fault of the establishment or its workers. A lot of my former colleagues have seen me go from sedentary to aspiring athlete, and I constantly reccomend this gym as a great place to start their journey in fitness and be able to take things at their own pace.

Nice, clean location. I just joined PF last week and have been to 3 different locations checking which one I like most. They all pretty much have the same machines but the layout differs slightly. The spa areas are well kept in all three. However, overall this location has to be the cleanest! I kept seeing the staff wiping areas down constantly. They even approached me since my mask wasn't fully covering my nose 😷 lol I'm good with that! This one is definitely my favorite with the university Ave location a close second.

Went in to cancel my membership because I’m already paying for access at my school’s gym. The female employee who was working shouted “YOU’RE CANCELLING YOUR MEMBERSHIP?” very condescendingly after I told her. She didn’t even let me finish reading the terms and agreement for my cancellation before signing on the pin pad. Our transaction was rushed. She was not professional and was incredibly rude. Planet Fitness, do better.

I don't understand why you even have a team in front. I scan my bar code and with no acknowledgement from your staff. I understand the scan and go but planet fitness shouldn't waist their money on staff that hide on the other side of the front desk to not acknowledge the people who pay for their hourly wage.

This is the nicest planet fitness I've ever been too. Clean and well maintained. Wish my local club was this nice.

New and clean

Always clean and super friendly staff. Very comfortable environment

Good gym

This gym is pathetic! They keep charging me even tho I have not been in over a year!!! Absolutely ridiculous. Management is disrespectful and offers no solutions. How can you be ok with taking money from people who don’t even use your facility and have been calling and calling to get this fixed and nothing! Do the right thing and refund my money.

Love this gym! Price is right. And hit it at the right time and there's no waiting for anything.

Love the amenities! Can't wait to use the hydro massage.

Very nice gym. I feel very comfortable and welcomed there. Also, Dinah does an amazing job up at the front helping everybody in a kind way!

Really like this planet fitness very clean very new.

Brand new gym! Amazing location and plenty of equipment to choose from.

It's a planet fitness, exactly what you'd expect. Never understood why they only have one bicep curl machine and one tricep extension machine though

Spacious clean area, plenty of machines available at all times. So far so good

Very modern and well kept