3/5 Dick T. 1 year ago on Google
Vastly
Overrated
Hotel
Highly
anticipated
trip
to
Colmar,
but
was
disappointed
by
the
room
and
front
desk
services.
Firstly,
this
hotel
is
always
overbooked
albeit
pricey,
no
matter
the
seasons.
At
first,
you’d
thought
all
the
glowing
reviews
plus
overwhelming
demands
translated
into
exceptional
experiences.
In
2022,
we
reached
there
on
Sep
4.
The
Comfort
Triple
Room
was
underwhelming,
small
with
low
ceiling.
Then
parking:
Only
a
small
public
paid
carpark
nearby.
Hotel’s
carpark
for
some
reasons
miles
away
&
just
doesn’t
make
sense.
When
asked,
front
desk
just
claimed
“I
don’t
care.”
On
third
night
of
our
stay,
our
room
light
sensor
went
haywire
&
resulted
light
flickering
for
no
reason.
Called
housekeeping
but
no
electrician
on
duty.
After
spending
almost
an
hour
troubleshooting
with
electrician
on
the
phone,
in
the
end
housekeeper
just
yanked
the
light
sensor
out
of
the
wall,
with
wires
dangling.
Problem
solved
but
no
reprieve.
When
checking
out
next
day,
front
desk
had
no
clue
what
happened
previously
&
apparently
no
handover
nor
communication
whatsoever.
I
had
to
relay
the
incident
again
to
avoid
any
liability
on
the
wires
dangling
after
housekeeper
yanked
it
out
previously,
so
much
for
the
poor
services.
At
the
very
least,
the
lady
in
charge
of
hotel’s
restaurant
was
the
best
with
her
exemplary
services,
always
proactive
with
a
smile.
Hopefully
others
in
the
hotel
can
emulate
her
service
excellence.