2/5 Julian B. 8 months ago on Google
Good
points
were
breakfast,
nice
seating
area
with
crockery
and
cutlery
for
outside
food,
coffee
and
tea
available
all
day.
Location
was
convenient
to
the
train
station
and
old
town.
Bad
points
were
that
the
room
was
in
the
roof
space
of
the
building
and
was
uncomfortable.
Couldn't
get
to
one
side
of
the
bed
without
ducking
under
a
beam,
which
was
a
head
knock
hazard
at
night.
Room
air
conditioning
was
locked
to
20
degrees
celsius
and
we
couldn't
change
it.
Asked
if
it
could
be
set
to
24
degrees
and
the
front
desk
said
they
would
do
that,
but
nothing
changed.
With
the
aircon
off
the
room
was
extremely
hot
(even
at
night
when
it
was
pleasant
outside),
and
with
it
on
the
room
was
too
cold.
The
room
had
windows
in
the
roof
that
faced
the
sky,
they
let
light
in
but
there
was
no
view.
We
arrived
before
check-in
time
and
the
front
desk
staff
made
it
clear
that
we
were
not
welcome
before
check-in
time.
Not
a
pleasant
greeting
or
even
mention
of
the
available
hotel
facilities
that
we
could
use
in
the
meantime.
Similar
story
when
we
came
back
to
check-in,
just
handed
a
key,
no
mention
of
which
floor
the
room
was
on
or
even
the
direction
of
the
lift.
They
also
placed
a
hold
on
my
credit
card
several
days
in
advance
for
one
nights
accommodation
in
case
of
a
no-show.
On
arrival
we
fully
paid
for
the
whole
stay
in
cash
but
they
refused
to
release
the
hold
until
we
concluded
our
stay.
Their
excuse
was
"it
is
the
process".
Visa
and
Mastercard
standards
state
that
holds
are
to
be
released
when
the
purchase
is
settled
and
the
reason
for
the
hold
no
longer
exists.
The
hold
was
eventually
released
but
the
fact
that
they
appear
to
have
little
regard
for
how
they
treat
a
customer's
credit
card
or
what
is
fair
to
the
customer
is
of
concern
to
me.
I
wouldn't
like
to
be
involved
with
them
if
a
bigger
issue
arose.
