VAPIANO Köln Mediapark image

VAPIANO Köln Mediapark

Restaurant Italian restaurant

Laid-back restaurant featuring made-to-order fresh pasta dishes, along with pizza & salad. People often mention Vapiano, nicht, good, Essen, eine, pizza, staff, order, Personal, restaurant,


Address

Im Mediapark 1, 50670 Köln, Germany

Website

www.vapiano.de

Contact

+49 221 17062134

Price rating

$$ $$

Rating on Google Maps

3.30 (2.4K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11:30 am to 10 pm
  • Wednesday: 11:30 am to 10 pm
  • Thursday: 11:30 am to 10 pm
  • Friday: 11:30 am to 11:30 pm
  • Saturday: 11:30 am to 11:30 pm
  • Sunday: 11:30 am to 10 pm
  • Monday: 11:30 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: Vapiano (31) nicht (24) good (22) Essen (18) eine (17) pizza (15) staff (14) order (14) Personal (13) restaurant (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Support your L. 3 years ago on Google
    (Translated by Google) Underground price / performance ratio! As the title suggests, the price / performance ratio was an absolute joke today! For penne carbonara (because there was no spaghetti) and a very simple burrata salad, I paid 22.40 EUR! Not only were the portions MUCH TOO SMALL for the money, the extras on offer (chilli, garlic, parmesan) were not included, there was almost no sauce and on top of that the salad was already very withered and inedible in places! (See photos!) One would think that a company that is in bankruptcy gives everything for customer satisfaction and the employees also make an effort without being busy with Corona, especially since the store was empty and only three of us picked up. Overall, an ABSOLUTE CHEESE and definitely NOT RECOMMENDED! (Original) Unterirdisches Preis-/Leistungsverhältnis! Wie der Titel schon sagt war das Preis-/Leistungsverhältnis heute eine absolute Frechheit! Für Penne-Carbonara (weil es keine Spaghetti gab) und einen ganz einfachen Burrata-Salat habe ich 22,40 EUR bezahlt! Nicht nur waren die Portionen VIEL ZU KLEIN für das Geld, die angebotenen Extras (Chili, Knoblauch, Parmesan) waren nicht dabei, so gut wie keine Soße und obendrein war der Salat bereits sehr welk und stellenweise ungenießbar! (Siehe Fotos!) Man sollte meinen das ein Unternehmen welches sich in der Insolvenz befindet alles für die Kundenzufriedenheit gibt und die Mitarbeiter sich ohne Auslastung durch Corona ebenfalls Mühe geben, zumal der Laden leer gewesen ist und wir nur zu dritt abgeholt haben. Insgesamt eine ABSOLUTE FRECHHEIT und definitiv NICHT ZU EMPFEHLEN!
    5 people found this review helpful 👍

  • 2/5 Michael M. 4 years ago on Google
    (Translated by Google) I'm usually quite happy with Vapiano's performance and offer. Yesterday evening (Saturday) the visit to the Vapiano in the Mediapark was a letdown. The pizza was extremely dry and the advertised snack plate, which you can get for free from two Aperol Spriz, was out. It's also great that you find out after 10 minutes of waiting at the bar ... and with the words: sorry, but you can complain to the manager. The table decoration (see picture) fits perfectly into the overall performance! Conclusion: staff / management were overwhelmed, even though the crowds were manageable at a late hour! So go somewhere else at least on Saturdays! (Original) Normalerweise bin ich recht zufrieden mit der Leistung und dem Angebot von Vapiano. Gestern Abend (Samstag) war der Besuch im Vapiano im Mediapark aber ein Reinfall. Die Pizza war arg trocken und der beworbene Snackteller, den man gratis bei zwei Aperol Spriz erhält, aus. Klasse auch, dass man das nach 10 Minuten Wartezeit an der Bar erfährt....und das mit den Worten: tut uns leid, aber sie können sich beim Manager beschweren. Die Tischdeko (siehe Bild) fügt sich in die Gesamtleistung treffend ein! Fazit: Personal/Leitung waren überfordert, und das obwohl zu später Stunde der Andrang überschaubar war! Geht also zumindest samstags woanders hin!
    3 people found this review helpful 👍

  • 1/5 Christian W. 3 years ago on Google
    (Translated by Google) Unsustainable since the reopening. In my opinion, prices have been raised and the food was cold (by the way, also at the neighboring tables, where half of the ordered food was missing) The waitresses looked as if they had never held a tray and the employee at the exit counter was interested in the answer to his "Was everything okay?" Unfortunately not a bit 🤷‍♂️ With the appearance, two former regular customers have definitely been lost. (Original) Seit der Neueröffnung untragbar. Preise sind meines Erachtens nach angehoben worden und das Essen war kalt (übrigens auch an den Nachbartischen, bei denen auch noch die Hälfte der bestellten Speisen fehlte) Die Bedienungen wirkten so als hätten sie noch nie ein Tablett gehalten und der Mitarbeiter an der Ausgangskasse interessierte sich für die Antwort auf sein „War alles in Ordnung?“ leider kein bisschen 🤷‍♂️ Mit dem Auftritt sind auf jeden Fall zwei ehemalige Stammkunden abhanden gekommen.
    3 people found this review helpful 👍

  • 2/5 Elektra K. 2 years ago on Google • 130 reviews
    I will keep it short … The experience was horrible I won’t be coming back. The staff was so rude. The eye rolling when I went to order was embarrassing if it wasn’t raining as bad I would have left instantly. The food didn’t make it enjoyable either. I’ll keep my distance.
    2 people found this review helpful 👍

  • 4/5 N H. 1 year ago on Google • 562 reviews
    This is the fanciest Vapiano I have ever visited with courteous chefs, good food but the bread was a bit tough to eat and nice drink options e.g. elderflower mint, pomegranate and others. Lots of seating options upstairs, downstairs and outside. There is a strange card system for orders and payments. I guess it keeps everything digital. Be sure to pay only when done ordering. Average €10.50/person

  • 5/5 J 5 years ago on Google • 73 reviews
    A very nice place to eat. It's very spacious, beautiful views, nice workers and attendants... nice friendly cooks. I come here whenever I am in Cologne. The restaurant is attached to the conedome cinema which makes it the more loving. Parkhouse is very cheap, eating is good, very reasonably priced and good tasty food. Give it a try whether you like pasta or pizza, risotto, veggies, or simply wine or coffee here you get best service for little money. The atmosphere is cool and cosy. Good for lovers, couples, children like students. I don't work here or is related to vapiano family, I just love the place.
    2 people found this review helpful 👍

  • 1/5 medium_nice 3 months ago on Google • 256 reviews New
    Vapiano used to be nice, but it hasn't been for a long time. The concept is simply outdated: not that cheap anymore for basically self service. One “order point” for the entire restaurant leads to waiting times, even at low capacity, which did not exist when you could still order at every cooking station. That kind of ruins it. Man, it once felt so good...
    1 person found this review helpful 👍

  • 1/5 Arish A. 4 months ago on Google • 29 reviews
    Very rude and mean receptionist who took our order. And the lasagne tools around 40 min. To be ready. Not recommended
    2 people found this review helpful 👍

  • 2/5 Tasnim Z. 5 years ago on Google • 12 reviews
    Average food nice restaurant decor! Service sucks (bad system)! Mean greeter told me i cant use the bathroom bc im not a customer even though i was sitting outside eating their damned overpriced food for 30 minutes. Way overpriced, i paid 23 euros for a small salad and a very small lasagna ( actually both are tiny imo compared to other places) plus 2 colas. You have to wait so long to get ur meal!
    2 people found this review helpful 👍

  • 1/5 L S. 3 years ago on Google
    (Translated by Google) Food good SERVICE DISASTER and staff extremely clumsy ... drop things, forget half of the order, the shop is pitiful and grossly negligent. Corona measures are not taken seriously, employees' masks are hanging at half past eight, it is not for nothing that mouth-nose protection and NOT chin protection are called! We weren't allowed to eat on the upper floor as the staff is too lazy to carry the food upstairs (staff spoke about it loudly outside the door) Just bored and demotivated staff. We can't go here anymore !!!!!!!!!!!!! I can understand why Vapiano filed for bankruptcy when I walk into this store (Original) Essen gut SERVICE KATASTROPHAL und Personal extrem ungeschickt... lassen Sachen fallen, vergessen die Hälfte der Bestellung, der Laden ist bemitleidenswert und grob fahrlässig. Corona-Maßnahmen werden nicht ernst genommen, Masken der Mitarbeiter hängen auf halb 8, es heißt nicht umsonst Mund-Nasen-Schutz und NICHT Kinn Schutz! Wir durften nicht auf der oberen Etage essen, da das Personal zu faul ist das Essen bis nach oben zu tragen (Personal hat lautstark vor der Tür darüber gesprochen) Nur gelangweiltes und demotiviertes Personal. Wir kommen hier nicht mehr hin!!!!!!!!!!!!! Ich kann verstehen warum Vapiano Insolvenz angemeldet hat wenn ich diesen Laden betrete
    2 people found this review helpful 👍

  • 1/5 Krickz 3 years ago on Google
    (Translated by Google) It has become overpriced, the quality has deteriorated and the portions are extremely small. Before the bankruptcy it was definitely 100 years better. Never again ! (Original) Überteuert geworden, Qualität hat nachgelassen und die Portionen sind extrem klein. Vor der Insolvenz war es aufjedenfall um 100 Jahre besser. Nie wieder !
    2 people found this review helpful 👍

  • 1/5 Maria O. 1 year ago on Google
    You can only recommend this place to an enemy. This is not a restaurant at all, this is a dirty canteen in the alley!!! For the money we paid for 2 pastas, we could get much better quality. We waited for the order for 45 minutes, but received tasteless, undercooked noodles, sweet and without seasonings. The director of this restaurant, you should be ashamed!!! You need to go to Dresden to a restaurant in the center and learn from them, the same goes for the work of your chefs. I hope that new customers of this institution will find my review very useful so as not to even think about coming here !!!
    2 people found this review helpful 👍

  • 1/5 Canan T. 4 years ago on Google
    Take-out prices are not labeled and "server" is too tired too give any quotes....
    1 person found this review helpful 👍

  • 5/5 Maik F. 4 years ago on Google
    (Translated by Google) After giving my girlfriend a beauty day today, I was really happy to have a delicious Buratta Pasta. What more do you want? Pasta, Vino and a wonderfully styled friend opposite you! (Original) Nachdem ich meiner Freundin heute einen Beauty Day gegönnt habe, durfte ich mich sehr über eine leckere Buratta Pasta freuen. Was will Mann noch mehr ? Pasta , Vino und eine wundervoll gestylte Freundin dir gegenüber !
    1 person found this review helpful 👍

  • 1/5 Marie F. 3 years ago on Google
    (Translated by Google) Dreadful!!! I had food poisoning that evening. On the toilet for three days, with severe migraines. I could hardly eat anything. Never again!!! It is absolutely incomprehensible to me. But when you read the reports about Vapiano, a lot becomes clear. (Original) Schrecklich!!! Ich hatte noch am Abend eine Lebensmittelvergiftung. Drei Tage lang auf der Toilette, mit starker Migräne. Ich konnte kaum was essen. Nie wieder!!! Es ist für mich absolut unverständlich. Wenn man aber die Berichte über Vapiano liest wird einem einiges klar.
    1 person found this review helpful 👍

  • 1/5 Rui S. 1 year ago on Google
    Super slow service, had to wait at least 20mi.to ask for the food and them the time for it to be ready. The cook was taking his sweet time. Very expensive for what it is. This particular Vapiano doesn't even have pizza. Will not be returning.
    1 person found this review helpful 👍

  • 1/5 Top S. 3 years ago on Google
    (Translated by Google) A first-class logistical disaster that is due to the concept, not the staff. Queuing for 1 hour to get a pizza. The salad was ready "already" after 20 minutes of queuing. 2x pasta even took more than an hour. Drinks were not available upstairs. Finally: overwhelmed staff who wanted to settle two cards with € 26.95, first € 55, then € 40 + x, then € 30 + x, until I had calculated 3 meals and 2 drinks by hand. Vapiano Cologne was like any Vapiano store today: no service, long queues and the charm of a university cafeteria. Anyone who has ever brought water to the boil themselves and vegetables from the Tupperware can know "front-end cooking" à la Vapiano. I was only there because my friends wanted to meet there. I was an antigast even before this disaster. (Original) Ein logistisches Desaster erster Güte, das am Konzept, nicht am Personal liegt. 1 Stunde Schlange stehen, um an eine Pizza zu kommen. Der Salat war „schon“ nach 20 Min. Anstehen fertig. 2x Pasta brauchten sogar mehr als eine Stunde. Getränke waren im Obergeschoss nicht zu bekommen. Zum Abschluss: überfordertes Personal, das zwei Karten mit 26,95 € zuerst mit 55 €, dann 40+x €, dann mit 30+x € abrechnen wollte, bis ich 3 Speisen und 2 Getränke per Hand zusammen gerechnet hatte. Vapiano-Köln war heute wie jeder Vapiano-Laden: kein Service, langes Schlangestehen und der Charme einer Uni-Mensa. Wer schon mal Wasser selbst zum Kochen gebracht hat und Gemüse aus der Tupperdose, kennt „Frontend-Cooking“ à la Vapiano. Ich war nur dort, weil meine Freunde sich dort treffen wollten. Ich war schon vor diesem Desaster ein Antigast.
    1 person found this review helpful 👍

  • 2/5 Peter N. 1 year ago on Google
    Sells pinsa instead of pizza this product has more dough and they probably use a special machine to slice the pepperoni as thin as possible to cut costs. This was my last time at vapiano. Sorry guys.
    1 person found this review helpful 👍

  • 2/5 Oscar García C. 1 year ago on Google
    Went there on recommendation but disappointed, don't understand the business model tbh. Relatively expensive prices for a place that, ok, is nicely decorated, but where you have to pick up your own food, drink, utils etc? Simply not a fair exchange. Service as per the workers was ok no complaints there.
    1 person found this review helpful 👍

  • 1/5 Simo 5 months ago on Google • 3 reviews
    One of the worst places I've ever been to. Staff super mean, never going to give a single cent there anymore. P.S. to the guy "welcoming" the customers, Saif: YOU'D BETTER CHANGE YOUR JOB IF YOU HATE PEOPLE SO MUCH
    1 person found this review helpful 👍

  • 3/5 Mayank R. 1 year ago on Google • 104 reviews
    Very good place to spend time. We were at off peak time and could spend a nice time without disturbance. Pasta was good and can recommend. Instead of Pizza, came up with Pinsa. They are expensive and does not taste as good as earlier Pizza.

  • 4/5 Tanner F. 6 years ago on Google • 32 reviews
    There was a bit of a wait to order. Pretty small portions for the price you pay, although they definitely use high quality ingredients. Consistently good, and good environment, but some dishes are lacking "wow factor".

  • 1/5 Nano 9 months ago on Google • 10 reviews
    The last time I was in Vapiano was 3 years ago in Frankfurt, everything was OK, so when visiting Cologne, my husband and I decided to go back to Vapiano. I was very surprised. The tomato soup had no flavor at all, devoid of all possible spices like herbs or pepper, it tasted like tomato purée from a cardboard box. My husband's pasta was badly cooked, the pasta was like rubber and the amount of parmesan was maybe 2 grams. If you want more parmesan you have to pay extra. The spice boxes on the tables are unkempt and dirty. I give one star to the lady from the service, who was very nice and for the fact that I didn't have to pay for the soup, which unfortunately I didn't eat, so I left hungry. I noticed a lot of similar opinions and answers from the owner promising improvement, but unfortunately no one improved anything there.

  • 2/5 Max 9 months ago on Google
    I have visited many Vapiano restaurants and this is the worst. The service was unfriendly and the food hasn‘t even seen salt at all

  • 2/5 Ram N. 2 years ago on Google
    We waited 20 mins to find a table during rush hours. It's self service restaurant, the cocktail options are not so many but they're okay. Nothing great. We had a pasta, pizza and spaghetti. When we wanted to order for a penne, we were told it was not available also the chef said there's no more cheese at 8:45pm, around an hour or so before it closes. Didn't feel welcomed at all. There're better places to find a good Italian restaurant than this. I would give this a pass or a generous average rating.

  • 5/5 Zheko H. 4 years ago on Google
    Really good variety of Italian style food freshly prepared in front of your eyes. Affordable prices. Could get annoying waiting in the cue, some restaurants started offering at terminals.

  • 3/5 Fanina S. 1 year ago on Google
    A wolf in sheep's clothing. Gives the impression of being an Italian restaurant when in reality there's nothing Italian about it's food. Pasta and risotto is pre-cooked and the chef's know nothing about Italian cooking. They throw in some random Italian words to seem real but it's just smoke. parmigiano they put on the food is not even close to the real Parmigiano. It's tasteless and bland. In a nutshell it's just a fast food joint which looks hip but doesn't have the genuine taste or textures of a trattoria let alone a good Italian restaurant. As the Italians say, "Tutto fumo e niente arrosto"!

  • 2/5 Kacper M. 2 years ago on Google
    I don't know what they are experimenting with, but I don't like it. There was once relatively good pizza, but now they offer something that they call pinsa. This is instead of pizza in menu, not additionally. Dough is bad in taste, dry, it is smaller than regular pizza and since its shape is oval the proportion of empty crust to eatable middle with topping is even worse.

  • 4/5 Hazmi R. 1 year ago on Google
    We tried their fungi and margarita pinsa and it was really good.

  • 3/5 Ben W. 10 months ago on Google
    Very disappointing experience at this location where they refuse to serve salads for a whole week while still leaving it as an option on the menu. The restaurant is adjacent to the Cinedom with glass doors that were meant to give direct access but are blocked on purpose just to make people walk around outside in the rain. There is chaos at lunch and they mix up orders. Charging 2 Euros for a few grams of parmesan is a scandal.

  • 1/5 Peggy-Sue S. 4 years ago on Google
    (Translated by Google) The pizza there is a disaster. Totally dry dough, I have never seen such a thin pizza for over € 11 .. The only plus is the salad, it was very tasty. Overall, I would not recommend the shop! (Original) Die Pizza dort ist Katastrophe. Total trockener Teig, habe noch nie eine so dünne Pizza gesehen und das für über 11€.. Einziges Plus ist der Salat, dieser war sehr lecker. Insgesamt würde ich den Laden aber nicht weiterempfehlen!

  • 5/5 Bianca e. 4 years ago on Google
    (Translated by Google) Eating pasta and pizza? Where? At Vapiano, of course. I love the spaghetti carbonara 😍 (Original) Nudeln und Pizza essen? Wo? Natürlich bei Vapiano. Ich liebe die Spaghetti Carbonara 😍

  • 5/5 Juliusz 4 years ago on Google
    (Translated by Google) I am very satisfied, although many people come here to eat very quickly, it was delicious as vapiano has quality, I can only recommend it (Original) Bin sehr zufrieden obwohl hier vielen menschen zum essen hinkommen geht sehr schnell essen war lecker wie vapiano qualität hat ist ich kanns nur empfehlen

  • 2/5 K T. 4 years ago on Google
    (Translated by Google) It's just not a store for me. Queue like in the canteen, some "snappy" staff. Apart from the reef n 'beef salad, no dish could convince me. I like the new collection counter (Original) Ist einfach kein Laden für mich. Anstehen wie in der Mensa, teilweise "schnippiges" Personal. Außer dem Reef n' Beef Salat konnte mich keine Speise überzeugen. Gut finde ich die neue Abholungstheke

  • 4/5 Nuno F. A. 4 years ago on Google
    (Translated by Google) Good restaurant. Food is of good quality. Staff could be more attentive here and there. What is not so well received by guests is if you prefer "friends & acquaintances" at the end of the row and only open a station for them and keep the other guests waiting. The cheesecake is highly recommended. (Original) Gutes Restaurant. Essen hat eine gute Qualität. Personal könnte hier und da aufmerksamer sein. Was nicht so gut bei Gästen ankommt, ist wenn man „Freunde & Bekannte“ am Ende der Reihe bevorzugt und nur für sie extra eine Station aufmacht und die anderen Gäste weiterhin warten lässt. Der Käsekuchen ist sehr zu empfehlen.

  • 5/5 kellen P. 5 years ago on Google
    Very calm place, good food and excellent staff.

  • 5/5 Wolle A. 4 years ago on Google
    (Translated by Google) Simply great. (Original) Einfach super.

  • 2/5 N.Gürcan E. 4 years ago on Google
    (Translated by Google) Below average malasef. (Original) Ortalamanın altı malasef.

  • 1/5 David B. 4 years ago on Google
    (Translated by Google) please do not order here! Eating is a disaster! The salad is the greatest cheek! (Original) bitte hier nicht bestellen! Essen ist eine Katastrophe! Der Salat ist die größte Frechheit!

  • 5/5 Independent M. 3 years ago on Google
    (Translated by Google) Extremely helpful and friendly staff even in times of Corona. Gamberetti e spinaci was excellent! (Original) Auch in Zeiten von Corona äußerst hilfsbereites und freundliches Personal. Gamberetti e spinaci war exzellent!

  • 5/5 Hakan B. 4 years ago on Google
    I love Vapiano. This one near the Cinedom is quite amazing. The second floor is a great addition to the restaurant creating more room and also a better view. Of course food is amazing!

  • 4/5 Joanna Z. 3 years ago on Google
    (Translated by Google) Always tasty (Original) Immer lecker

  • 5/5 BraVideo 3 years ago on Google
    (Translated by Google) I always liked it! (Original) Hat mir immer geschmeckt !

  • 4/5 Arancha F. 3 years ago on Google
    (Translated by Google) A chain of Italian food with quality and variety. We were in Colonia where they have several stores. They make the order at the moment and in front of you. Right price . Higher in drinks. But variety, pasta, pizzas, salads, desserts, coffee. And quality (Original) Una cadena de comida italiana con calidad y variedad. Estuvimos en Colonia donde tienen varios locales. Te hacen el pedido en el momento y delante de ti. Precio correcto . Mas alto en la bebidas . Pero variedad, pastas , pizzas, ensaladas , postres , cafe. Y calidad

  • 3/5 Alih F. 3 years ago on Google
    (Translated by Google) Too bad that is too! (Original) Schade das zu ist!

  • 5/5 Guel K. 3 years ago on Google
    (Translated by Google) Finally open again! Ate a real pizza again after an eternity. You immediately notice the difference to all other pizzerias. The dough, topping - everything is perfect - this is how pizza should look and taste ... (Original) Endlich wieder geöffnet! Nach einer Ewigkeit wieder mal eine echte Pizza gegessen.man merkt direkt den Unterschied zu allen anderen Pizzerien. Der Teig,Belag - alles perfekt.So muss Pizza aussehen und schmecken....

  • 1/5 D17GERMAN 3 years ago on Google
    (Translated by Google) Hi there?! Self service. Queue. Expensive. Nothing special. More for youngsters or ... who usually go to Mac Donalds ... (and possibly get more for the money) (Original) Hallo?! Selbstbedienung. Anstehen. Teuer. Nix besonderes. Eher für Youngster oder..., die sonst zu Mac Donalds gehen...(und eventuell mehr fürs Geld bekommen)

  • 2/5 Sheila A. 3 years ago on Google
    (Translated by Google) the food was not nearly as good as it used to be. The bread as an addition was ancient. The pizza was dry and hard. What a shame, dear Vapiano team, you've been able to do that much better! (Original) das Essen war nicht annähernd so gut wie "früher" mal. Das Brot als Beigabe war steinalt. Die Pizza war trocken und hart. Schade liebes Vapiano-Team, dass konntet ihr schon mal viel besser!

  • 5/5 Senchea D. 3 years ago on Google
    The best food The best team K3 💖💖

  • 1/5 Kati A. 3 years ago on Google
    (Translated by Google) I hope that is not the aspiration with which Vapiano 2.0 starts in the future. It was an absolute disaster. Even after waiting more than half an hour at the seat, we couldn't order. All around us we could only hear the guests waiting for their food for hours, and we kept hearing sentences from the guests around us like “We didn't order that ”,“ Something is missing ”,“ That is the wrong thing ”or“ We have been waiting for more than an hour, our food is still not there ”. But the worst we found was the toilet. It was completely filthy, especially the women it looked disgusting. At least here you lose your appetite. It's a shame, we were actually looking forward to Vapiano reopening in Cologne. (Original) Ich hoffe, das ist nicht der Anspruch, mit dem Vapiano 2.0 in die Zukunft startet. Es war eine absolute Katastrophe. Wir konnten auch nach mehr als einer halben Stunde Wartezeit am Platz nicht bestellen, um uns herum bekamen wir nur mit, wie die Gäste stundenlang auf ihr Essen warteten, immer wieder hörten wir von den Gästen um uns herum Sätze wie „das haben wir nicht bestellt“, „da fehlt was“, „das ist das falsche“ oder „wir warten seit mehr als einer Stunde, unser Essen ist immer noch nicht da“. Am schlimmsten fanden wir aber das Klo. Es war völlig verdreckt, vor allem bei den Damen sah es widerwärtig aus. Spätestens hier verliert man seinen Appetit. Schade, wir hatten uns eigentlich darauf gefreut, dass Vapiano in Köln wiedereröffnet.

  • 1/5 MP L. 3 years ago on Google
    (Translated by Google) Unfortunately, big disappointment, We had to wait an hour for our food and when we finally got it it was really not tasty. We ordered penne with carbonara and the sauce was like soup. There was also a lack of seasoning. The sanitary facilities looked completely neglected. The staff came across as overwhelmed and stressed. As a guest, you noticed mistakes that are not allowed in such a shop. At the table opposite they got twice the wrong food. At another table the food was brought half an hour before our meal, even though they came after us. With them the food came twice. I really have to say that they have to change something about the current concept and if they give us "Corona" as an excuse after addressing the deficiencies, then you have to say that other shops also get it and for the fact that the food is not the cheapest kind and It's almost embarrassing that they are so centrally located at the Mediapark. (Original) Leider große Enttäuschung, Wir mussten eine Stunde auf unser Essen warten und als wir es endlich bekommen haben war es echt nicht lecker. Wir haben Penne mit Carbonara bestellt und die Soße war wie eine Suppe. Es fehlte zudem an Würze. Die Sanitäranlagen sahen komplett verwahrlost aus. Das Personal kam überfordert und gestresst rüber. Man hat als Gast Fehler mitbekommen, die in solch einem Laden nicht vorkommen dürfen. Beim Tisch gegenüber haben die 2x das falsche essen bekommen.Bei einem anderen Tisch wurde das essen eine halbe stunde vor unserem essen gebracht, obwohl die nach uns kamen. Bei denen kam das essen doppelt. Ich muss wirklich sagen, dass die etwas am jetztigen Konzept ändern müssen und wenn die uns nach Ansprache auf die Mängel als Ausrede "Corona" geben dann muss man sagen andere Läden bekommen das auch hin und dafür, dass das Essen nicht zur günstigsten Sorte gehört und dass die so zentral am Mediapark liegen ist das schon echt fast peinlich.

  • 1/5 Tarek W. 3 years ago on Google
    (Translated by Google) We waited a long time and didn't get enough bread. Our table was not cleared at all. Catastrophic never again and have a stomach ache !!! (Original) Wir haben sehr lange gewartet, haben zu wenig Brot bekommen. Unser Tische wurde gorhet gar nicht abgeräumt. Katastrophal nie wieder und haben Bauchschmerzen!!!

  • 1/5 Asko B. 3 years ago on Google
    (Translated by Google) 45 minutes waiting time and after 2 complaints I received the wrong order ... I don't need to say more! (Original) 45 Minuten Wartezeit und nach 2 Reklamation falsche Bestellung bekommen... Mehr brauche ich nicht zu sagen !

  • 1/5 Ira M. 4 years ago on Google
    (Translated by Google) Very unfriendly staff, no glasses available and on request only snappy answer, there was a lot going on. Almost every table at the top had only dirty dishes and dirty tables. Guests next to us were also upset about the unfriendliness. The food was not as good as I used to know from Vapiano. (Original) Sehr unfreundliches Personal, keine Gläser zur Verfügung und auf Anfrage nur patzige Antwort, es sei eben viel los. Oben stand fast auf jedem Tisch nur dreckiges Geschirr und schmutzige Tische. Gäste neben uns haben sich auch über die Unfreundlichkeit aufgeregt. Das Essen war auch nicht gut, wie ich es früher von Vapiano kannte.

  • 1/5 Numan T. 3 years ago on Google
    (Translated by Google) Disastrous since the reopening! I would have loved to not have given a star at all. We waited 45 minutes for our food. I really enjoyed eating at Vapiano, but that’s over now. The service is unfriendly, you have to wait forever and on top of that, the food doesn't taste as it should. The food was so burnt that the discoloration of the chicken breast could be seen from miles away. Bold to give out such a bad meal. The prices are completely incomprehensible, despite inadequate service. Never again Vapiano! (Original) Katastrophal seit der Neueröffnung! Am liebsten hätte ich gar keinen Stern vergeben. Wir haben 45 min auf unser Essen gewartet. Ich habe sehr gerne im Vapiano gegessen, aber das hat jetzt ein Ende. Die Bedienung ist unfreundlich, man muss ewig lange warten und obendrein schmeckt das Essen auch nicht so wie es sein sollte. Das Essen war dermaßen angebrannt, dass man die Verfärbung der Hänchenbrust aus meilenweiter Entfernung erkennen konnte. Dreist, so ein misslungenes Essen rauszugeben. Die Preise sind vollkommen unverständlich angehoben, trotz mangelhafter Serviceleistungen. Nie wieder Vapiano !

  • 1/5 Elena W. 3 years ago on Google
    (Translated by Google) Had two meals here. The first and the last time. I, vegetarian, expressly order without meat. I get delicious chicken served in my noodles. A complaint was made immediately. Furthermore, one drink was wrong + the bill. Oh yes - before I forget, my friend had to fetch cutlery for us because the waiter probably forgot it. (Original) Waren hier 2 mal Essen. Das erste und das letzte Mal. Ich, vegetarisch, bestelle ausdrücklich ohne Fleisch. Bekomme leckeres Hühnchen in meine Nudeln serviert. Wurde dann sofort reklamiert. Des Weiteren war ein Getränk falsch + die Rechnung. Achja - bevor ich es vergesse, Besteck musste mein Freund uns selber holen, da der Kellner dies wohl vergessen hat.

  • 5/5 Rena Z. 4 years ago on Google
    Nice ambience. The food is very good. Had a good time here

  • 3/5 Jan M. 3 years ago on Google
    (Translated by Google) The food is very good, but take away does not always run smoothly. I hope that VAPIANO survives the crisis. (Original) Das Essen ist sehr gut, allerdings läuft take away nicht immer rund. Ich hoffe das VAPIANO die Kriese übersteht.

  • 1/5 Xyan C. 3 years ago on Google
    (Translated by Google) never again .... too many people, food was not great, after that I had a stomachache (Original) nie wieder....zu viele leute,essen war nicht toll,hatte danach bauchweh

  • 3/5 Simon L. 3 years ago on Google
    (Translated by Google) 🤦♂️ (Original) 🤦‍♂️

  • 5/5 Its M. 3 years ago on Google
    (Translated by Google) Was always satisfied and I'm curious if you will open again. (Original) War immer zufrieden und bin gespannt, ob ihr nochmal öffnen werdet.

  • 5/5 K1ller P. 4 years ago on Google
    (Translated by Google) My favorite vapiano! A place to relax, whether after work with a beautiful view over the media park or just before going to the cinema to have a bite to eat. (Original) Mein Lieblingsvapiano! Ein Ort zum entspannen, ob nach der Arbeit mit schönen Blick über den Mediapark oder kurz vorm Kinobesuch um noch eine Kleinigkeit zu snacken.

  • 4/5 John K. 4 years ago on Google
    (Translated by Google) Good food, nice service, all in all 4 stars fully deserved. (Original) Gutes Essen, netter service, alles in allem 4 Sterne voll verdient.

  • 1/5 Ayhan h. 4 years ago on Google
    (Translated by Google) It has a disaster with Italian Nothing to do (Original) Eine Katastrophe das hat mit italienisch Nichts zutun

  • 3/5 Marcel de G. 4 years ago on Google
    Service and hospitality was just ok, just as the food. Price was reasonable.

  • 1/5 Sonja J. 4 years ago on Google
    (Translated by Google) Was there yesterday the staff could be friendlier the food for the prices Delicious (I ordered spaghetti with salmon and rocket, the pasta was packed in a pile and the sauce didn't taste like anything and honestly clean is different (Original) War gestern dort das Personal könnte freundlicher sein das essen für die Preise leckerer(Habe Spaghetti mit Lachs und Ruccola bestellt die Nudeln waren zu einem Haufen gepappt und die sauce hat nach nichts geschmeckt und mal ganz ehrlich sauber ist anders


Call +49 221 17062134 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid parking lot
    • ✓️ Plenty of parking
    • ✓️ Paid multi-storey car park
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Halal food
    • ✓️ Quick bite
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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