(Translated by Google) Shameful service, unfriendly employees and mistakes made by the company itself due to incompetence are punished for the customer with a long wait! (Original) Beschämender Service,unfreundliche Mitarbeiter und Fehler die vom Hause selber gemacht werden aufgrund von Inkompetenz werden für den Kunden mit langer Wartezeit bestraft!

I'm shocked! A year ago I bought a Rado watch from Deiter for my girlfriend. At first I was very happy because I had bought a very nice watch in the company of very courteous salespeople. Unfortunately, after a few days we noticed that the watch was discolored, which is why we took the watch back to Deiter to solve the problem. In a bit of good faith, we agreed to send the watch in (about 2 days after purchase, mind you) and that was the start of an incredibly arduous journey. After 2 months (!) without any reports, we went by to find out what was happening. Now it was explained to us for the first time that nothing could be done because Rado was only showing limited cooperation and had apparently never had any problems with this watch model. Well, after a few more weeks, we finally got the repaired watch back and we were just as happy as when we bought it. Unfortunately, after a very short time we realized that the mistake had been made again and we went back, still in a relatively good mood, to Deiters just to hear us again, there's nothing you can do and Rado says so and so it has to be done. In short, we sent the watch back in and were allowed to wait another 2 months without any notification from Deiter until we were finally allowed to hold it in our hands again. Unfortunately, after a very short time we noticed that the error had occurred again. After visiting the store again, we were offered either to send it in again or to get the purchase price back. Since my girlfriend really liked the watch, we decided with a heavy heart and after a lot of persuasion from the employees and the report that such behavior was absolutely out of character for Rado, to send it in again. 2 months later, somewhat annoyed by now, I wanted to know what was wrong with the watch. What's unbelievable to me is that no one from Deiter even contacted us once to inform the troubled customers what was going on. Well, no one knew and apparently contacting Rado was incredibly difficult because it took another 3 days and some commitment from me until we got new information. At my request, Rado would be willing to create a credit note and issue it to us. It'll still take about a month for that to happen, but as I've been assured many times, there's nothing else you can do. It is absolutely incomprehensible to me how anyone can allow, whether Rado is to blame or not, how they treat customers like this. Is there even a hint of interest in showing the customer that you are committed to them or want to reduce the problem? It's a shame because the employees treated us very nicely, but what's the point if a problem of this kind can't be resolved within a year or we have to chase after it to get any information at all. So now I'm waiting for this brazen last month and hope that the credit will reach us without any further follow-up, because we no longer have the need to enter this store or spend money there. Shocked!!!

After we were treated in another well-known shop in a less friendly manner and more like supplicants, not only was the welcome very warm, but also the advice that followed. Not in a didactic but informative way, we were given explanations about the color and cut as well as the purity and were allowed to calmly discuss the pros and cons of the selection. As a normal medium-sized company, I have rarely received such courteous service and advice. Without pressure and even with a view to reduced goods, we were happy to pay a little over the limit and will definitely come back on another occasion...

Warning: I have never been treated so badly, appearances are deceiving. Story--> Easy task: new bracelet for my watch, price 400.00 euros (and therefore twice as high as other providers, as I found out later). After replacing it and then trying it on at home, I discovered that the new bracelet was clearly too tight. Proper complaints led to the bitter realization: Deiters has no apologies, no regrets, nothing, a desert of service. At Deiters they probably assumed I had gained 30 kg in a few weeks, or whatever. In my opinion, the employees were condescending, arrogant, rude and conceited (about what?). In response to my massive complaint, I received the "cheeky" offer that the band would be renewed again for another 200.00 euros (!), which was sold to me like "gold dust". After countless more fruitless complaints on my part, Deiters called in the in-house lawyer (how nice when you think legitimate complaints have to be met with an attack) to calm me down. The lawyer's letter contained various errors in content and the facts were distorted in an adventurous manner; That the Lord allows himself to be exploited for this is unbelievable. Here, the questionable behavior and mistakes of the employees should probably be legally covered. I then had to take the matter into my own hands and lo and behold, the manufacturer replaced the bracelet at their own expense. To this day, the Deiter/Pletzsch/Krämer Group refuses to make a well-founded statement, apologize or compensate for time, money, hassle and nerves. My recommendation: stay away! There is no basis for customer orientation, service and friendliness here. A nightmare! I'm happy to buy from the competition from now on!

Unfortunately I had a very bad experience with this store! I've often gone there for free because we were told the wedding rings were ready for pickup, but this wasn't the case. Our own mistakes were handled at the customers' expense. The employees are incompetent and don't know how to do their work. Staff are unable to coordinate. Beautiful jewelry but unfortunately no suitable employees, please exchange it!

Customer service is written down very little or not at all! If I could I wouldn't give it any stars! Story: I was there three times(!) with creoles from this shop in order to exchange them or at some point just give them back. Unfortunately, these kept breaking (I treated the jewelry with care each time). After an exchange had already been made twice with a lot of begging, I went to the Deiter jeweler a third time with the gold creoles that had broken again and wanted to return these earrings for completely different, more expensive earrings or for a voucher. The condescending waitress/employee first asked me what I would do with the earrings each time and then told me that a further exchange was under no circumstances possible and that all I had left was the expensive repair. Annoyed, I eventually agreed and left the earrings there. She told me and I assured myself several times that of course only a cost estimate would be obtained first. Of course, I as the customer would then decide whether this repair would ultimately be carried out. Quite often the lady told me that the process of obtaining a cost estimate also involved quite long waiting times. I left the earrings there anyway. Almost 3 weeks (!) later I received a call with the information that the repair was not possible but an exchange would be made. Although I didn't want to exchange them anymore because the poorly made goods always break anyway, I said nothing more about it on the phone and showed up at the store the next day to pick up the new earrings. The same waitress took the new earrings out of the drawer behind the sales counter, showed them to me briefly and then said that she would now get €10.00 from me. For what? After a little discussion, a gentleman came out of the back room and said that HE had made this accommodating (haha) decision. Wow, thank you very much for condescending customer service and forcing additional costs that were not previously agreed upon! You must have a great need for it. I absolutely cannot recommend this store, I can only warn against it. PS: don't worry: if the creoles break again, don't be afraid that I'll be in front of you again! I'll probably get a nice gold chain made out of it somewhere else.

This review looked different before the last few days, but now the other negative reviews have been confirmed. The customer service at Deiter is really underground. The story: We and my wife have already bought three rings from Deiter and they were our engagement and wedding rings. So far so good, we liked everything, we were given good advice and were given plenty of time to think about it or have something changed. When we wanted to come back to Deiter to have our wedding rings engraved, they of course said it wasn't a problem. The accents in my wife's name weren't a problem either, otherwise (!) they would call us. The next day we wanted to pick up the rings again and lo and behold: the accents were a problem and we weren't told anything. The colleague at work simply couldn't get a letter on the keyboard with an accent, but first wrote down the book and then the accent separately next to it. When we complained, first of all, you just said that my wife had written it down that way. It's an outrage to say that my wife can't even write her name. And secondly, to further excuse themselves, they said that the machine had made the mistake. Things were different on the computer. The only question is how a machine can make this mistake when humans determine what the symbols should look like. That's what machines are for: simply to engrave what you've written on the computer. They just didn't want to admit that they couldn't write accents on the computer. And they insisted on it and tried to save the situation with jokes or shift the blame onto us. Luckily we were able to have the engraving removed, but the whole thing caused us to lose time and desire to ever go there again. After all, not even the boss gave us an apology for all the discomfort. You notice that you are not appreciated and that the mistake is blamed on the customer without even questioning whether the service appears to be customer-friendly. Because the mistake was clearly Deiter's. So as a tip: Don't be too fussy when it comes to engravings with accents (unfortunately colleagues are too incompetent to type them on the computer) and don't expect any apologies if something goes wrong. You don't get that.

This store absolutely doesn't deserve a single star. In my opinion it was an absolute bad purchase. We bought our wedding rings there, the advice was also great and we bought without hesitation. The stated delivery date could not be met, and this was not communicated to me, but only after I enquired. You don't think it's that bad. However, when the ring arrived, it was too small, despite the measurement from the consultation. Ok, no problem, the ring can be sent in free of charge and I should first try it out for a few days to see whether my fingers were too swollen on that particular day. 2 weeks later I went back to the store because the ring definitely didn't fit. No problem, my ring will be adjusted for €40. I then pointed out the statement about collection and the ring was sent in. And this is where the whole dilemma begins. My ring was only sent to the manufacturer after almost 2 weeks. Of course, I only found out about this because the delivery date could not be met. Almost 2 weeks before the wedding I was struggling with where and when my ring would arrive. With statements that the machine broke my ring and it had to be remade. Help you 0, it is the job of a jeweler to inform the customer in the event of delays. All of a sudden it happened very quickly and my ring was there, ok, very happy that it finally worked despite everything. When the ring arrived, it wasn't engraved, super great! Once again we didn't check that the ring could finally be handed over without any problems. After over 2 hours I was able to go back to the shop with the ring so that it could finally be engraved. I'm not a person who wants to shut down a store. But I have never seen so much incompetence in my life. We bought platinum rings. I wouldn't buy anything there again in my life, even if it were just plastic rings. Customer friendliness is written differently, so you don't have to be surprised if a customer is angry in your store.

(Translated by Google) Underground. NEVER AGAIN! A joke, as I was treated there. (Original) Unterirdisch. NIE WIEDER! Eine Frechheit, wie ich dort behandelt wurde.

(Translated by Google) One should capitalize as a specialty store in this price range customer service !! Unfortunately, in this shop your own mistakes are not treated Customer-oriented, but passed on the cost and time of the customer. Will choose me in the future to another shop. (Original) Man sollte als Fachgeschäft in dieser Preisklasse Kundenservice groß schreiben!! Leider werden im diesen Fachgeschäft eigene Fehler nicht Kundenorientiert behandelt, sondern auf Kosten und Zeit des Kunden abgewälzt. Werde mir in Zukunft ein anderes Fachgeschäft aussuchen.

(Translated by Google) Superficial advice, long waiting hardly any choice. Finally I decided for another jeweler. (Original) Oberflächliche Beratung, lange Wartezeiten kaum Auswahl. Habe mich Schluss endlich für einen anderen Juwelier entschieden.

(Translated by Google) Advice and service poor 😩 (Original) Beratung und Service mangelhaft 😩

(Translated by Google) The staff was rather rude and I had to wait a long time for my ordered diamond. I can not recommend the business. (Original) Das personal war ziemlich unfreundlich und ich musste sehr lange auf meinen bestellten Diamanten warten. Ich kann das Geschäft nicht weiter empfehlen.

Good and competent advice. I can't understand some of the negative entries. 🤔 I have always received good advice when I bought watches from Junghans. 😎

(Translated by Google) Avoid it better! (Original) Besser meiden!

(Translated by Google) Really bad customer service !!! (Original) Richtig schlechter Kundenservice!!!

(Translated by Google) I gave a high-quality watch to change the battery because this jeweler also sells these watches, cost 20 euros and after 1 day there was water in the case. opened, dried and re-locked seal then looked ok 2 months later the clock stopped again. given to another jeweler and sent to the original workshop watch has water damage costs around 200 euros. never again jeweler deiter. If you are already changing the batteries of such high quality watches you should also check the seal afterwards and change the seal if necessary. 1 battery change cost me a total of 220 euros. (Original) hab eine hochwertige uhr zum batterie wechsel gegeben da dieser juwelier selbst auch diese uhren verkauft, hat 20 euro gekostet und nach 1 tag war direkt wasser im gehäuse. aufgemacht getrocknet und dichtung neu aretriert dann sahs ok aus 2 monate später uhr wieder stehen geblieben . zu einer anderem juwelier gegeben und einschicken lassen zur original werkstatt uhr hat wasser schaden kostet an die 200 euro . nie wieder juwelier deiter. Wenn man schon batterien wechselt von so hochwertigen uhren sollte man auch anschliessend dichtung prüfen und evtl dichtung wechseln. 1 batterie wechsel hat mich komplett 220 euro gekostet.

(Translated by Google) We had a very friendly colleague who took a lot of time. Changes were made free of charge and the jewelry was changed within 4 days and sent to us! (Original) Wir hatten eine sehr freundliche Kollegin, die sich sehr viel Zeit genommen hat. Änderungen wurden kostenfrei durchgeführt und der Schmuck wurde innerhalb von 4 Tagen geändert uns zugeschickt!

I actually had to check the receipt again to see if we were in the same store as the people who had written some very bad reviews about this store. So either the staff was completely replaced or?? We can only report very positively about our visit yesterday. Mr. Goebel, but also his colleagues, took a lot of time and gave us a “good feeling” (as my daughter put it) to buy in their store. The range of jewelry in Cologne is very large, but we have rarely received such good advice. With calm and professional competence, Mr. Goebel explained to my daughter her new stone and its value. I was also immediately offered a polish for my honor ring, which was not purchased in this store. So service desert looks different to me!!! If we want to buy something good again we will go to this store and hopefully have the same experience.

(Translated by Google) Very nice staff, we bought our wedding rings here and are very excited. We have received our requests and how have got exactly what we have imagined. (Original) Sehr nettes Personal, wir haben unsere Eheringe hier gekauft und sind sehr begeistert. Auf unsere Wünsche wurde eingegangen und wie haben genau das bekommen was wir uns vorgestellt haben.

(Translated by Google) nice staff, great advice, gladly again (Original) nettes Personal, tolle Beratung, gerne wieder

(Translated by Google) A watch that was not in stock was bought from another branch and I was kindly advised. I decided against the clock for now but would love to come back in the future! (Original) Es wurde extra eine nicht lagernde Uhr aus einer anderen Filiale besorgt und ich wurde nett ung gut beraten. Hab mich dann erstmal gegen die Uhr entschieden aber werde zukünftig gerne wieder kommen!

(Translated by Google) Unfortunately gone soon. Still has good prices. (Original) Leider bald weg. Hat noch gute Preise .

(Translated by Google) Shopping at Deiter was just fun. Friendly, courteous, regardless of whether you have a purchase or a complaint. (Original) Mein Einkauf bei Deiter hat einfach Spaß gemacht. Freundlich, zuvorkommend egal ob bei Kauf oder Reklamation.

(Translated by Google) Very friendly and competent advice. Our rings were adjusted at the house's expense - great service! That's the way it should be. (Original) Sehr freundliche und kompetente Beratung. Unsere Ringe wurden auf Kosten des Hauses nachträglich angepasst - toller Service! So soll's sein.

(Translated by Google) I was served very friendly and competently and they took the time to answer my questions. There is a relaxed but respectful approach to the customer. I can only recommend the branch in Cologne, Schildergasse and will definitely shop there again. (Original) Ich bin sehr freundlich und kompetent bedient worden und man hat sich Zeit für meine Fragen genommen. Es herscht ein lockerer aber denoch respektvoler Umgang zum Kunden. Ich kann die Filliale in Köln, Schildergasse nur weiterempfehlen und werde dort bestimmt wieder einkaufen.

(Translated by Google) Very pleasant customer service and excellent service thanks to Ms. Bathen. So far I've only bought one watch here, but it won't be the only one! ;-) (Original) Sehr angenehmer Kundenservice und gerade durch Frau Bathen eine hervorragende Bedienung. Bisher habe ich zwar erst eine Uhr hier gekauft, aber es wird nicht die Einzige bleiben! ;-)

(Translated by Google) In search of beautiful but not too expensive wedding rings, we passed some jewelers. Luckily we found Deiter in the Schildergasse! Top advice and top offers. Highly recommended! (Original) Auf der Suche nach schönen aber nicht zu teuren Eheringen sind wir bei einigen Juwelieren vorbeigekommen. Zum Glück haben wir Deiter in der Schildergasse gefunden! Top Beratung und spitzenmäßige Angebote. Durchweg empfehlenswert!

(Translated by Google) Made a nice impression (Original) Machten einen netten Eindruck

We bought our wedding rings here and were thrilled with the service. When the stone fell out of the ring after 2.5 years and we wanted to have it replaced, Ms. Kopacz was completely understanding and sent the ring in straight away. She even remembered us and we were happy to get the beautiful piece of jewelry repaired so quickly.