Stayed here for a wedding in town. Alot of rooms very clean. Enjoyed our stay. The bar wmarea was nice service was great and everyone was very polite. Nice hang out area outside the doors off the Lobby. Plenty of parking right out front and the DO have security riding around in parking lot. They have a area right beside the lobby you can buy snacks and drinks. They serve food... we had breakfast in the lobby area. It is a menu order only. But it was worth it. A really nice place to stay if your in the area. 10/10

Our stay was great! The manager remembered us after two days of stay to congratulate us on our marriage! Bed was SO comfortable! Shower was amazing, and perfect amount of space! Only thing I will say is the price for the room is a bit much, and they didn’t even have water we could drink in the hotel unless we paid $2 a bottle. Other than that it was great!

I was at the check in counter waiting in line like everyone else to get a service. When my turn came up, I approached the person at the front desk and he immediately asked me to wait. And he called the next person who was behind me, and I asked him why do I have to wait? He gave me no response and continued serving the other guests behind me while I wait. I was really upset because I was the only black guy in the line and his action made me feel discriminated. I don't see any other reason why he did that. It was really the worst experience. I was disgusted but had to stay at the hotel because booking was done through my employer and the meeting was at the hotel. Shame on the Management team at the Hilton Columbus/Polaris for keeping this individual at the front desk. They should give him a training on diversity and inclusion so that he can learn to be respectful regardless of who shows up at the front desk.

What a fantastic hotel! We stayed 3 nights here recently attending the CBC Dance Competition. All of the staff we met and took care of us were friendly and amazing to work with! That alone was a 5 star in just service alone! Add the wonderful really clean room with giant comfy beds and pillows! Top it off with all the wonderful amenities on site and boom! Solid hit! 10/10 recommend and will absolutely stay again if we are ever back out that way!

We stayed over the weekend for an anniversary trip. I would not recommend this hotel. I would actually recommend you avoid it at all cost. We were woken up in the middle of the night by drunk belligerent guests (3 am). I asked them to be a little quieter and was sworn at and threatened. Security was called, and even though they were very rude to security as well, they were only given a warning. We were allowed to change rooms, but at 3 in the morning, it was not a great situation. We shouldn’t have to move because of other peoples’ bad behavior. In the new room, we could hear our neighbors explicit bedroom activities. In this case, it did not seem that they were being loud, the issue was more the paper thin walls. I actually felt terrible for them because I’m sure they didn’t know others could hear them. There was no way to run the fan in the room continuously to drown out the noise. I resorted to turning the heat and AC up and down so it would stay on. Not great when you want to sleep. On top of that, the doors close very hard, so every time someone comes and goes from their room, the slam echoes down the hall. This must be a party hotel because people were coming and going literally all night. Noise in a hotel is expected, but this was the worst I have experienced. Short of an entire hotel remodel, I don’t know how they fix it. I don’t know how this hotel can justify the prices they charge, being the most expensive in the area. It felt more like a cheap budget hotel than a Hilton. With the entire lobby torn up, the makeshift restaurant, the broken hot tub, and the noisy rooms, I wouldn’t stay here again for free. I love the area and will be back, but will choose literally any other hotel, and there are plenty to choose from. I wish I could get a refund and redo our weekend.

Under construction upon arrival today, but not an inconvenience. Staff is very friendly. Location is great, right next to Polaris mall and the interstate. Very clean and up to date. Rooms are standard to large, by "hotel room" standards, with modern decor. Nice TV. Bed is comfortable. We scored a good deal online (maybe due to construction) and it's exactly what we needed for an extended business weekend. I have stayed at a lot of the area hotels and I would definitely recommend staying here if the price is reasonable.

Very nice hotel. I really liked checking in on the app and picking my room. Rooms were accommodating and the 2 king size beds were super comfy as were the downfilled pillows. Very restful!

I stayed here for a work conference and was SO happy with my stay — I have had bad luck with hotels lately when I’ve been traveling, but this hotel was fantastic. Everything was extremely clean, all of the employees were really nice, and I appreciated the availability of room service. Thank you for the pride your team takes in cleanliness and great service!!!

Fantastic all the way around! The staff were all super friendly (especially Al at the front lobby area), the rooms were spacious and cozy, the facility was well maintained and clean, and the food was super yummy! Thank you for having us!

Love the fitness area! It even has a punching bag, tv that plays fitness classes, and a decent space. The staff were all friendly. I had a gentleman offer to assist me with my bags as soon as I arrived. I was there for a seminar and the catering staff, along with the Blackjack dealer were all amazing. I also like the added text that I would get during my stay, asking how things were to my liking and if I needed anything to reach out.

As a diamond member we spend a lot of money with the Hilton brands. We were told upon check in that our $15 credit pp per day was not valid at this location. Instead we were offered their “executive lounge”. A Hampton breakfast and some non alcoholic drinks. Gee thanks! The pool was freezing cold and the hot tub was out of service.

The room was nice, clean, and the beds were comfortable. The bathroom was a bit small. I felt like everything was crammed in like puzzle and you had to maneuver around the door. Our stay was eventful, some crazy lady would stand out in the hall and smack on the door of someone else’s room at all hours of the night. From 11pm-2:30 am this went on. I’m not sure who James is, but hunny he must of been hiding from you and I wish you would have taken the hint. It’s people like you who ruin trips for others. Learn respect. Also, the furnace in the corner of the room sounded like a shot gun going off every time it turned on. Talk about a wake up call. The service desk must have had a lot of complaints, when I went down to check out they said nothing and did not want me waiting around for my receipt. Very poor service.

The hotel was nice but beware if you have a small child do not let them anywhere near the hotel lobby fireplace. For some reason this was built with glass that gets extremely hot. My 2 year old touched it and burned her hand. My husband and I were both sitting right there with her. There is a small sign that says do not touch glass. By the time I saw that sign, her hand was already on it. If you're a parent reading this, then you understand how fast kids are with touching things. Personally I don't think trying to be fancy schmancy with a lobby fireplace is worth burning guests. They need to think about taking this out or building it a different way. The picture I have attached are two weeks after our vacation and her hand is still peeling. The lady at the front desk was helpful and grabbed things out of the first aid kit including burn cream. I also asked for the managers information who I've decided not to contact because I figured leaving a Google review is more helpful and will reach many people. Another thing that really sucked was the doors are extremely loud and people slam them all night long. They need to invest in some soft closing doors or something. This was also the first hotel I've ever stayed at that only provides room service upon request. If you don't request it, you won't get it. This includes clean towels that I had to call about. I asked the front desk for 3 new towels and only got 2. The pool and the hot tub was nice. Security monitors the parking lot. Not sure if I'll ever stay here again if I'm in the area. The whole fireplace ordeal really upset me which set the tone for my whole stay.

Super clean and we'll maintained property. Our room was large and immaculately kept. The staff was friendly. Highly recommended.

Reserved 2 rooms back in March. Checked on the reservation in June to make sure we would have the adjoining rooms as requested. Checked the day before as well. Assured x3 that all was a go. On the day of arrival I was running behind so I called to let them know and to have my work partner check into her room first. They even gave me the two room numbers. Partner checked in and was assured that we had both rooms... she waited a couple hours and then I arrived. When I went to check in they handed me a key for a room 3 floors up and across the hotel from the original room. I explained to the clerk that I have the room next door he stated no you do not. It has been given to another party. I explained the entire scenario to him and as I'm explaining to him he looked up the reservation and boldly (rude) told me I never requested the adjoining room as there was nothing in the computer. I disagreed and said someone must have erased it then. He was unapologetic, stated there were no more adjoining rooms and that I should take the room he offered or else I would have to wait for several hours because rooms were not cleaned yet. This was at 745 pm. I took the room but asked that manager contact me. It's been a week... crickets. First visit and probably last.

This is a beautiful hotel in a very convenient location, to access a lot of activities in Columbus for a tourist. The hotel was very busy when we arrived as clearly several events were being held at this time. During check-in the receptionist didn’t bother to look up at me and ask me to wait a moment but continued to type away on his computer for 2-3 minutes and then finally acknowledged my presence. He then asked if I’d ever stayed in the hotel before and I replied that I had not it was my first time in Columbus. He provided me room keys, ran my card and that was it. I was tired and so I only inquired about the easiest way to get to my room. The next morning I returned to the front desk and a lovely lady told me about the breakfast that was included with my cost (in the executive lounge which I knew nothing about), restaurant hours, pool/fitness hours, and the snack shop. All which was super helpful info and should’ve been provided to me on check in as I assumed we’d have to pay for breakfast. The pool area was also a bit concern for me. My young toddler fell multiple times just walking around the pool area as the tiles are so slick and not one caution wet floor sign was placed anywhere, very dangerous. Overall lovely hotel but for the cost and being a Hilton Honors member I was disappointed in the customer service and the safety of the pool area.

We recently had our wedding block here and received so many compliments on this hotel! All of the rooms were beautiful and clean and this is an amazing location with tons to do in the area. Our large party really love the spacious lobby, bar, and outdoor area around the fireplaces for gathering as well. Last but not least, Lawrence who was the font desk manager was the absolute best!!! He made my groom and I feel so special and we had the best stay!

Stayed the weekend for our anniversary and to take the kids to COSI. This is one of the best Hilton properties I’ve stayed at. Everything from the location, to the staff, the lobby, restaurant, pool, lounge, and room was amazing. Truly a top notch place. By far the cleanest room and hotel I’ve seen in years. Also, I’ve seen reviews about the parking - they have 24 hour security and I never once worried about my vehicle. Very safe place. Outdoor area was really relaxing and pretty. Thanks for making our weekend getaway a remarkable time. We’ll be looking forward to returning.

The staff was friendly and the room was clean. The bed was VERY comfortable. It was Thursday and there was a 2-person band playing in the bar, very nice evening. Location was great as well.

Attended a conference/meeting at this location. Very nice lobby, amenities, food and conference rooms. Breakfast and lunch provided by the hotel was delicious and plenty of fresh options. The staff was helpful and everything was clean.

The Hilton at Columbus and Polaris is extremely high class and modern. We stayed at the end suites and had a total of 6 rooms. The suites were beautiful. The bathroom was huge with a nice shower. The bedroom had a king sized bed. The living room had a comfortable pull out sofa bed. Would definitely recommend this place and will be staying in the future if we come back to Columbus.

We stayed at this location for Memorial Day weekend. The hotel was completely booked. When you walk into the lobby it is gorgeous. Very well decorated and clean. They have a great gym, and a bar and restaurant on site. They also have a self serve store with snacks and lite bites that is very convenient. When we opened the door to our room it was so hot! We called down to the front desk and they sent someone up right away. The air was unable to be fixed so they were able to switch us to an alternate room. Overall we love staying Hilton because of the consistent experience and cleanliness.

All in-person staff interactions were great and very helpful! A bit more was expected for the executive lounge breakfast- Cranberry juice, savory bacon, omelets or waffles would be good additions. The room was clean and so so so comfortable!

We used to stay at Hilton Polaris but never again. The room we were in, the faucet is falling apart. Water pressure in sink is so weak. Ordered room service, they gave it to us is to go boxes and plastic ware. What happened to the cart and real dishes/silverware? This will be our last time staying there. There are many other hotels in the area that are cheaper if we want that level of service. Updating my review: The Hotel charged me for bottle water in the room. There was NO bottled water in the room! We bought our own water from Costco across the street! RIDICULOUS! Better refund my money! Also to the manager that responded to my review, I didn't complaint on power outage because I know that's not the hotel's fault!

Beautiful and very clean hotel. Rooms are very spacious. Beds are super comfy. Shower was very relaxing. I was disappointed the room did not have a microwave and there's no complimentary breakfast. They have a small restaurant attached which requires payment for breakfast and other meals. Besides that I loved the hotel and the location of being right across from the mall and lots of restaurants. Perfect location

This, unfortunately, was a very poor experience. My wife and I booked an executive level suite this evening. Our mistake in our booking was doing it through a third party which we realize was ignorance on our end. When we got to our room, we walked in and the room wreaked of cannabis and smoke. We went down to the front desk and I requested a refund and informed them we were going to stay at a different hotel for the night. The lady at the front desk (very kind) kindly told me that because I booked through a third party I would have to work through them to get my refund. I completely understood and I informed the manager, Ryan, that the room smelled terribly. His response to me was “okay.” No offer for a different room, no offer to make it right in any way. Then, I call the third party to get my refund and they had called the hotel to speak with Ryan who straight faced lied to the third party saying that I did not give them a chance to make it right and thus they did not give me a refund for the room. Afterwards, my wife called Ryan back and instead of offering good customer service in the form or an apology or a credit for next stay, he defended his position and was rude to my wife….. this was a $400+ room and absolutely pathetic service/experience. I will never stray fro Marriott ever again, they are truly the best in the industry.

First I would like to say that the staff was very friendly. We had no issues with them during this stay. A friend and I came to Columbus for a birthday celebration. we stayed 2 nights. 1st issue- The first night our room got incredibly warm but I figured we just needed to kick the air on more. the second afternoon we had maintenance come twice to reset the AC because it kept shutting off. (it was over 70 degrees that day) needless to say night 2 was not a restful nights sleep. 2. there was no soundproofing at all. I could hear every door open and close, every person walking by, and there were tons of kids screaming down the halls into the wee hours of the night on our floor. This morning as I was getting ready I could hear the family whose bathroom vent was attached to ours as they chatted... very uncomfortable. 3. the bathroom. they were clean but there is no fan, so you can hear EVERYTHING someone is doing in the bathroom. Would I stay in this hotel again? maybe, but not until these issues are resolved. I definitely didn't feel like my $300 + stay was worth the price, or the 4 stars.

If the focus of your activities while visiting Columbus will be downtown, this hotel might be a challenge because of its distance from the city's center. Beside that, I thoroughly enjoyed my stay there. The staff was professional, polite, and efficient. My room was comfortable, exceptionally clean, and tastefully furnished. Discounting the distance to downtown, the location is otherwise fantastic: walking distance to excellent shopping, dining, and entertainment.

This was a nice hotel, and will probably be a 5 star hotel once the construction is complete. The whole lobby is torn up, so unless you want to rent a conference room, there's really no where in the hotel for families to congregate. The fitness area is huge and awesome with tons of machines. The pool area is also large, but something about it makes it echo something terrible, so don't plan on having a conversation in there. The rooms were nice and the beds were comfortable, but nothing spectacular that would set them apart from other hotels. One other big plus for this hotel is that it's right by a huge shopping area, so there are tons of restaurants in the area. We would definitely consider coming back and staying here again......after the construction is complete.

Very nice hotel for a good price! If you don’t mind that the lobby is under renovation, it’s a steal! Nice clean pool and hot tub a plus! And the beds are SUPER comfy! Walking distance to bowling alley and Mimi’s Cafe!

I really liked this hotel. Check in and check out was very easy. This was also a dog friendly hotel and we brought our German shepherd. It was an excellent stay. We liked the waiter from the bar/grill and the beds were very comfortable. My only feedback is that the remote in our room didn’t work, I’ve been busy and by the time I went to leave a review on the survey, the link had expired. Otherwise, really great hotel.

The rooms need some better maintenance but the staff was very quick to fix anything within their ability to fix. A very beautiful hotel with a very excellent and convenient location, would definitely recommend this place, although I would recommend immediately reporting any room issues. Also, on a much brighter note, the staff found out it was my daughters birthday and bought her a cake and sang happy birthday to her so that was incredibly nice and very much appreciated

We stayed here for CBC Dancesport Competition. The staff were very nice and it was such a pleasant stay. If you want cleaning services, just make sure to let the front desk know during check in. It’s literally a walk away from a very good mall (Polaris Shopping Center) and great coffee and food around the area as well. We had breakfast in the Hotel before leaving. They served a very quick breakfast and it was good.

Great hotel. Stayed in a executive suite. Shopping center and food all around. The Executive lounge is great. The fitness room is larger then most hotels. They have a indoor pool, and hot tub. I hope this help 👍🏼 Photos taken after the stay(sorry)

Have stayed at the Hilton Polaris a couple of times now, and both times met the expectations one would expect from the Hilton name. The bar/restaurant was nice, and the outdoor seating was plentiful and comfortable. On our last visit, we were in a King Suite, and the bed was big and comfy. Unfortunately, the TV didn't work and the toilet had some trouble flushing, but I imagine this was a one-off inconvenience. We will definitely be back. Updated 6/17: Enjoyed another great stay at the Hilton Polaris! Lawrence was exceptional with greeting us and getting us checked in and the room was immaculate. My wife raves about how the King Bed is the most comfortable she's had away from home. The hotel's location is surrounded by great dining options and the perfect landing-spot after date night. The bar is open until midnight which is great for after-dinner cocktails before retiring to your room. Kudos to the entire staff for making our evening memorable and amazing!

I have stayed here several times, and every time it's perfect. Outstanding customer service, and comfortable beds. They recently remodeled and it looks amazing! The manager, Kris does an amazing job and truly cares about the guest. Close to everything on Polaris for shopping, entertainment and fine dining. GREAT PLACE!

I haven't stayed yet but I MUST reach out to say a huge KUDOS to Mohamed. He helped me correct a technical error in booking through a third party who after multiple calls didn't want to help me, 500$ I was out of a room and my money. Luckily he helped me correct it. We will be staying soon in our first annual girls trip and I am beyond excited that we were able to fix it. He was kind. He was prompt. He stayed on the phone and helped walk me through it, and even talked to the third party booking. He abruptly said, no that's not how the Hilton does booking or customer service, "let me help you". Absolutely amazing job Mohamed.

The hotel is centrally located to downtown, easy access off the highway, offers complimentary parking, the rooms were modern, the room was comfortable in size and temperature. I arrived around 10 pm and check-in via the app. I didn’t know where the elevator was so inquired at the front desk. They directed me and I went along my way with zero issues. My issue was check-out in the morning. Lack of communication and the Manager arguing later with me by phone that the Hilton “app” notifies guests that breakfast is only honored in the Executive Lounge, the stay was marked with 3-stars. The manager made it seem as if the hotel emails you and alerts you of this distinction from the Hilton literature. They do not. There is no sign in the hotel stating the executive lounge requirement. The ownership was placed on the guest to know especially if I chose to check in digitally. No one shared this, clarified or articulated this despite me visiting the front desk 3x about breakfast. Some may enjoy the executive lounge but the food options were dismally continental and disrespectfully appreciates Gold and Diamond members in my personal opinion. Instead of contributing to food waste, I would suggest this specific Hilton honor the general US-based option and reinstate the Food/Beverage credit that the over all company has enforced throughout the country. I’ve had significantly better and complimentary breakfast experiences at International Hilton, Conrad, and Hilton Garden Inn locations that put this executive lounge to shame. My meal in the hotel restaurant was great and so was the service. I could have easily given this hotel 5 stars but 1 star was deducted for service and attentiveness to customers and the other star was deducted due to food waste and lack of communication about the executive lounge and then forcing the executive lounge onto loyal customers. Overall, I found the stay well. I would return if I needed to for the concurrences mentioned at the beginning of my post. If I stayed here, I will skip the Gold/Diamond benefit and patron a locally owned breakfast restaurant off-sight. That seems counterintuitive to the perk of being Gold/Diamond. But this is what this particular hotel forces customers to do which contradicts all of the US-based Hilton hotel literature. Edited Review: As the General Manager has responded, I do appreciate her efforts. However, she’s confirmed that communication is disjointed. Hilton as a company and this particular hotel have not invested time to articulate this major change to the end user - the loyalty rewards member. If the attempt is to be a resort, with a newly refurbished executive lounge, please communicate these nuances. I hope you found this review helpful. If so, please give me a thumbs up.

The staff were very friendly and accommodating. Our AC stopped working during our stay but they had a repairman fix it within 10 minutes of notifying the front desk. The rooms were clean and well maintained. The location is great since it is so close to many shopping centers you can walk to them. The only complaint I had was that the complimentary breakfast is only available if you have executive lounge access. Which you can get by either being a diamond rewards member or staying in an executive room. We just happened to get an executive room by coincidence and I was unaware of the breakfast until the 3rd day of our stay. I only learned about it due to reading reviews like this. Otherwise our 11 day stay was excellent.

This hotel is listed as 4 stars, but I would maybe give it 3. The rooms were nice enough although there was a water spot on our bedroom ceiling. Luckily, the curtains were extremely effective because right outside our window were the outdoor spotlights. The biggest issues I had were in the bathroom. The toilet sometimes wouldn't flush and was very difficult to push the handle down. The bathtub had some sort of streak down the outside that I'm hoping was glue of some sort. There was hair in the bottom of the tub. The stopper was broken, so if you wanted to let the water out of the tub, you had to either hold the stopper or unscrew it and pull it all the way out. The bathroom door opens about 3 inches from the toilet, so it takes a bit of maneuvering if you want to do anything other than use the sink with the door open. We could also hear people pretty clearly through the walls and walking above us. Be prepared to pay $60 or more than what their website says the price is after all the taxes and fees. Overall, we were underwhelmed.

You will love the accommodations here. Very upscale and pristine. One elevator was down but, it still delivered a clean and comfortable stay. The front desk staff were great!!! Breakfast was delicious. Just wished there was a microwave in the room. Overall good experience and the Pool and Hot Tub helped me overlook the broken elevator.

The hotel was slightly above average. The room, itself, was decent but the shower was a small area. Unfortunately, there was a large dead spider walking from the front entrance to the first floor elevator. My kid noticed it right away and it stayed there the following three days we were there. Yes, we informed staff. The pool temperature was lukewarm but probably not warm enough. We swam in it but it didn't feel great. The hot tub was out of order with yellow caution tape around it? Kind of strange looking for a luxury hotel. You have to pay for breakfast in the restaurant located in the hotel. There are smaller items you can get as well but you also have to pay for them. There is no type of free breakfast that is included. It is in walking distance to many restaurants and places to visit. Again, overall it was just above average for me considering the cost to stay for 3 nights ( close to 500 dollars for one bed one room ). I expected a little more in my own opinion. Would I stay again? I don't think so.

The room was very clean and modern looking. The ac worked well and kept the room cool. The shower has a nice shower head and the water was generally soft. The curtains are sone of the darkest for blocking out sunlight. This was very welcome considering we were going to be getting in late and walking up well after the sun rose. Front desk personnel were friendly and helpful. I booked through hotels.com and might not have noticed that their was construction going on in the hotel but we immediately got an email from Hilton explaining this. The only downside was kids yelling in the room next to us and above us. Not much you can do about that though. The hotel was also well located to be able to go around different areas of Columbus quickly