5/5 Abdul G. 1 year ago on Google
As
a
few
other
reviewers
have
noted,
this
lifetime
club
is
poorly
managed
and
upper
level
staff
is
disconnected
from
and
indifferent
towards
the
largely
diverse
client
base
that
makes
up
this
particular
location.
With
that
said,
I
have
had
a
great
experience
with
reception
desk
staff,
particularly
Paolo,
who
recently
went
above
and
beyond
to
get
my
billing
issue
resolved.
I’ve
been
a
lifetime
member
for
over
a
decade
and
have
visited
clubs
across
the
country.
This
location
is
one
of
the
most
diverse
clubs
I’ve
visited
and
has
a
strong
sense
of
community
among
its
members.
Considering
the
diverse
membership
composition,
it’s
frustrating
to
see
management
seemingly
disinterested
in
addressing
member
concerns
that
are
quickly
addressed
by
management
at
other
clubs,
such
as
locker
malfunctions,
access
to
towels,
etc..
I
don’t
believe
these
issues
would
persist
as
long
as
they
do
at
this
location
if
leadership
more
accurately
reflected
membership
composition.
Nonetheless,
really
grateful
for
all
the
front
desk
staff
and
staff
at
the
cafe
for
their
friendliness
and
always
going
above
and
beyond!
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