1/5 Emma S. 2 years ago on Google
(Translated
by
Google)
1.
First
of
all,
one
of
the
first
problems
with
this
villa
was
the
fact
that
the
reluctance
appeared
not
from
the
contact
person
with
whom
I
discussed
the
accommodation
details
by
phone
but
from
the
wife
of
the
person
with
whom
I
arranged
everything
by
phone.
The
contact
person
was
present
at
the
reception
but
did
not
speak
to
us
at
all,
having
no
argument.
We
were
received
and
treated
with
disrespect
and
common
sense
for
the
simple
reason
that
we
brought
the
children
with
us.
Although
we
previously
talked
to
the
host
about
the
children
several
times
before
making
the
reservation
and
we
agreed
that
we
come
as
families
and
that
we
have
children
with
us,
the
agreement
being
totally
from
the
host
without
any
problem,
n-
we
were
asked
neither
how
many
children
each
family
has
nor
how
old
they
are.
Children
who
were
accommodated
with
their
parents
in
the
rooms
already
rented
and
in
the
conditions
in
which
the
price
paid
is
per
room
not
per
person,
and
children
do
not
pay
extra
according
to
the
booking
application.
Custom
and
common
sense
say
that
if
a
situation
like
this
occurs
as
the
host
you
do
not
make
a
scandal
as
the
house
in
this
matter
to
the
client,
you
are
hospitable
to
the
client
and
accept
the
situation
as
you
agreed
by
phone
with
him
about
the
details
of
accommodation.
The
customer
who
can
bring
you
other
customers
in
the
long
run.
But
here
was
the
case
of
the
bad
Romanian
mentality
that
takes
advantage
of
the
middle
of
the
season,
and
treats
the
client
badly,
a
mentality
that
we
find
it
difficult
to
heal.
2.
The
host
actually
started
shouting
at
us
because
we
were
sitting
on
the
sofas
in
the
Living
room,
given
that
the
living
room
appears
on
the
booking
in
the
description
of
the
villa
and
is
part
of
the
villa
and
is
made
available
to
the
client.
We
have
not
been
told
anything
before
and
there
is
absolutely
no
sign
or
blockage
of
the
access
space
to
the
living
room.
4.
Although
we
had
children,
they
were
constantly
supervised
by
at
least
one
adult,
behaving
within
normal
limits.
5.
We
agreed
with
the
host
verbally
by
phone,
that
he
will
give
us
2
more
rooms
(which
were
not
posted
on
the
booking)
and
for
which
we
will
pay
on
the
spot
at
check
in.
But
3
days
before
the
reservation,
trying
to
confirm
for
sure,
I
found
out
by
calling
the
host
that
they
are
no
longer
available.
We
did
not
receive
any
phone
call
informing
us
of
this
change.
And
it
took
2
days
before
booking
to
find
another
location.
In
conclusion,
I
am
amazed
by
the
lack
of
professionalism
and
respect
with
which
we
were
treated.
(Original)
1.
In
primul
rand
una
dintre
primele
probleme
cu
această
vilă
a
fost
faptul
că
reticientele
au
aparut
nu
din
partea
persoanei
de
contact
cu
care
am
discutat
telefonic
detaliile
cazarii
ci
din
partea
sotie
celui
cu
care
am
stabilit
telefonic
totul.
Persoana
de
contact
a
fost
prezenta
la
recepție
dar
nu
a
vorbit
deloc
cu
noi
neavând
nici
un
argument.
Am
fost
primiti
si
tratati
cu
lipsa
de
respect
si
bun
simt
pe
simplul
motiv
ca
am
adus
copiii
cu
noi.
Desi
in
prealabil
am
discutat
telefonic
cu
gazda
legat
de
copii
de
cateva
ori
inca
inainte
de
a
face
rezervarea
si
am
stabilit
de
comun
acord
ca
venim
ca
familii
si
că
avem
copii
cu
noi,
acordul
fiind
total
din
partea
gazdei
fara
nici
o
problemă,
n-am
fost
intrebați
nici
câți
copii
are
fiecare
familie
și
nici
ce
vârste
au.
Copii
care
oricum
erau
cazati
cu
părinții
lor
in
camerele
deja
inchiriate
și
in
conditiile
in
care
prețul
platit
este
per
cameră
nu
per
persoană,
si
copiii
nu
platesc
extra
comform
aplicatia
booking.
Cutuma
și
bunul
simț
spune
că
daca
apare
o
situatie
de
genul
acesteia
ca
si
gazda
nu
faci
un
scandal
cât
casa
din
treaba
asta
clientului,
te
porti
ospitalier
cu
clientul
si
accepți
situatia
asa
cum
ai
stabilit
telefonic
cu
el
legat
de
detaliile
cazarii.
Clientul
care
îți
poate
aduce
alți
clienți
pe
termen
lung.
Dar
aici
a
fost
cazul
de
mentalitatea
românească
proastă
care
profită
de
mijlocul
sezonului,
si
tratează
clientul
prost,
mentalitate
de
care
ne
vindecam
f
greu
se
pare.
2.
Gazda
la
propriu
a
inceput
sa
strige
la
noi
pentru
ca
stateam
pe
canapele
in
Living
room,
in
conditiile
in
care
living-
ul
apare
pe
booking
in
descrierea
vilei
si
face
parte
din
vilă
si
este
pusa
la
dispoziția
clientului.
Nu
ni
s-a
precizat
nimic
inainte
si
nu
exista
absolut
nici
un
semn
ori
blocaj
al
spatiului
de
acces
catre
living.
4.
Desi
am
avut
Copii,
ei
au
fost
in
permanență
supravegheați
de
cel
putin
un
adult,
comportanduse
in
limite
normale.
5.
Am
stabilit
cu
gazda
verbal
telefonic,
că
ne
va
da
inca
2
camere
(care
nu
erau
postate
pe
booking)
si
pentru
care
vom
plati
la
fața
locului
la
momentul
check
in.
Dar
cu
3
zile
inainte
de
rezervare,
incercand
sa
confirmam
sigur,
am
aflat
sunând
gazda
ca
nu
mai
sunt
disponibile.
Nu
am
primit
nici
un
telefon
prin
care
gazda
sa
ne
informeze
de
aceasta
schimbare.
Și
a
trebuit
cu
2
zile
înainte
de
rezervare
sa
mai
găsim
încă
o
locație.
In
concluzie
sunt
uimita
de
lipsa
de
profesionalism
și
respect
cu
care
am
fost
tratati.
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