5/5 carleto c. 1 year ago on Google
They
brought
back
the
smiles
!
So
last
night
I
took
my
4
and
2
years
old
kids
to
this
place
and
it
was
awesome
fun
as
always
-
then
we
went
to
their
restaurant
which
is
very
good
taste
&
value
👍🏼
All
was
going
great
UNTIL
a
random
female
employee
wearing
black
literally
took
it
upon
her
self
to
ruin
the
entire
experience
for
my
kids
,
my
little
boy
had
found
an
insignificant
orange
color
ping
pong
ball
from
the
floor
and
was
playing
with
it
on
our
table
,
the
ball
fell
on
the
floor,
this
lady
took
it
and
when
I
thought
she
was
going
to
return
it
to
us
,
she
looked
at
us
and
said
“this
belong
to
the
game
room”
,
before
I
could
say
anything
she
stormed
off
with
it
,
my
little
boy
burst
in
tears
,
she
didn’t
care
,
but
really
??
Our
waiter
noticed
it
on
my
face
and
was
very
nice
about
it
,
I
told
him
and
then
he
called
the
manager
on
duty
Mr.
Jonathan
Rodriguez
who
came
over
concerned
and
was
shocked
as
we
shared
with
him
the
story
,
he
walked
off
only
to
come
back
to
the
table
with
a
few
small
toys
and
the
very
same
ping
pong
ball
my
son
had
been
playing
with
-
this
was
an
OVER
THE
TOP
resolution
that
showed
he
truly
cared
for
our
experience,
HE
WAS
EMPATHIC,
I
was
thrilled
,
then
shortly
after
another
woman
in
authority
her
name
was
Ariel
came
to
our
table
apologized
for
what
had
happened
earlier
and
surprised
me
and
my
family
with
a
30
minute
playing
card
as
a
gesture
of
courtesy
-
at
this
point
my
wife
and
i
were
blown
away
by
their
“problem
resolution
“
true
care
,
and
genuine
love
and
respect
they
have
for
their
jobs
-
this
brought
back
the
smiles
on
my
kids
faces
and
most
definitely
saved
the
day
,
we
will
happily
return
to
this
palace
as
we
have
been
going
for
years
but
only
for
the
actions
they
took
against
an
ill
advised
employee
who
frankly
cant
be
working
in
a
kids
environment
with
that
type
of
attitude-
this
employee
is
dangerous
for
your
business
-
she
cares
zero
for
her
job
and
for
the
“experience
“
she
doesn’t
reflect
the
actions
of
the
rest
of
the
team
working
here
.
Shameful-
so
THANK
YOU
JONATHAN
,
ARIEL
,
OUR
WAITER
sorry
I
forgot
his
name
,
-
you
all
deserve
props
from
leadership
well
done
!
WE
WILL
BE
BACK
!!!
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