Very professional as a control office

The disappointment is at its peak. SGS has lost its former glory where the customer held a special place. With friendly representatives (especially women), concerned about customer satisfaction. Today, despite ICT, having a checkbook, information on your account, etc., is an obstacle course. Not only does your account manager, who is supposed to support you, treat you like an outcast, playing hide and seek with you.

I called but no one on the line,

I strongly advise against this bank. The employees greet you coldly and act as if they are superior to you. No respect for customers. Imagine my advisor who writes randomly while responding to my emails (supporting screenshot if necessary), always responding to me by literally writing “cdt”, “hello”, “Hello”. IMPORTANT: I ​​sincerely think that employees must take a training seminar to learn how to write on a computer, how to act towards customers and especially how to welcome and respond to customers. Not to mention the application that you have to pay for every month (in addition to your bank account itself), which erases your identifiers each time (even when saving it still ends up in reset, and I'm not talking about the word passes but of the identifier) ​​or which bugs.

Total dissatisfaction. Don't even respond to emails.

I am really disappointed with this bank and their customer service. I haven't stopped calling for almost two months just to receive my bank card and get my salary, almost two months since I haven't paid my bills because of you. The number of the Saint Louis agency does not work and the customer service in Dakar always tells me a different story. And there are agents who really are not good agents, they have no empathy and talk to me as if I'm stupid and always repeat the same thing to me, it's unacceptable. My account manager cannot be reached. And your application is really rubbish

For a month now, SGS has been applying new fee rates for credit card payments online or in France ranging from 10 to 30% For a payment of a little over 10,000 CFA francs to a hospital in France via their website I was withheld 3,510 CFA francs in fees!!!!! And without me having received the slightest information on this new pricing!!!!