Brussels Airlines - Agence Dakar image

Brussels Airlines - Agence Dakar

Airline ticket agency Airline

😠 Airline to avoid at all costs, do not even take it in correspondence. Get away from it while there is still time. Read the comments carefully, it will save you time and money. Traveling is a tedious process and everyone should avoid where possible companies that give you unnecessary stress, give yo... People often mention vous, Dakar, phone, service,


Address

BP 3239, Immeuble La Rotonde, Dakar, Senegal

Website

www.brusselsairlines.com

Contact

+221 33 823 04 60

Rating on Google Maps

3.60 (110 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:30 am to 4:30 pm
  • Tuesday: 8:30 am to 4:30 pm
  • Wednesday: 8:30 am to 4:30 pm
  • Thursday: 8:30 am to 4:30 pm
  • Friday: 8:30 am to 1:30 pm, 2:30 to 4:30 pm

Featured Reviews


Frequently mentioned in reviews: vous (8) Dakar (7) phone (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Fall Abdou .. 2 years ago on Google
    (Translated by Google) Airline to avoid at all costs, do not even take it in correspondence. Get away from it while there is still time. Read the comments carefully, it will save you time and money. Traveling is a tedious process and everyone should avoid where possible companies that give you unnecessary stress, give you last minute surprises and take you by surprise and try to squeeze you out of your way by any means possible. as much money as possible. Beyond my person, I witnessed at their Dakar airport counter the treatment reserved for several poor foreign travelers. I capitalize a great experience of travel with various airlines, however I have never seen anything like bad experience, lack of professionalism and unfair commercial practices qualifying as a scam. This company should review its policy in Africa in general and in the Senegal in particular. The authorities should take a look. Their rating of 3.6 says a lot about the state of customer satisfaction, at this rate, they are likely to reach a rating of 1. (Original) Compagnie aérienne a éviter a tout prix, ne la prenez même pas en correspondance. Éloignez vous en pendant qu'il est encore temps. Lisez bien les commentaires, cela vous sauvera du temps et de l'argent. Voyager est un processus fastidieux et tout un chacun devrait éviter dans la mesure du possible les compagnies qui vous donnent du stress inutile, vous réservent de mauvaises surprises a la dernière minute vous prenant ainsi au dépourvu et essaient de vous soutirer par tous les moyens possibles le maximum d'argent possible. Au delà de ma personne, j'ai été témoin a leur comptoir de l'aéroport de Dakar du traitement réservé a plusieurs pauvres voyageurs(ses) étrangers. Je capitalise une grande expérience de voyage avec diverses compagnies aériennes, cependant je n'ai jamais vu rien de tel comme mauvaise expérience, manque de professionnalisme et pratiques commerciales injustes qualifiables d'arnaque .Cette compagnie devrait revoir sa politique en Afrique en général et au Sénégal en particulier. Les autorités devraient y faire un tour. Leur note de 3.6 en dit long sur l'état de satisfaction de la clientèle, a ce rythme, ils risquent d'atteindre une note de 1.
    4 people found this review helpful 👍

  • 5/5 Hadia B. 1 year ago on Google • 44 reviews
    They are awesome. Not only is it one of the best airlines I know, but their employees in Dakar are also Top. They respond quickly and help you on the phone frankly TOP
    3 people found this review helpful 👍

  • 3/5 Iba G. 4 years ago on Google • 96 reviews
    Poor Service

  • 3/5 Eyram A. 2 years ago on Google • 20 reviews
    Quite hard to find the office, juste looking at gmaps. They are actually at the first floor of the "La Rotonde" building.
    1 person found this review helpful 👍

  • 4/5 El Hadji S. 1 year ago on Google
    Situé près de la place de l'indépendance, au 1ere étage de l'immeuble, je suis rendu à ce lieu pour une re réservation de vol,
    1 person found this review helpful 👍

  • 1/5 Joel Le G. 2 years ago on Google
    (Translated by Google) This company is to be banned, service more than mediocre, meals inedible, if you can take another company do not hesitate. (Original) Cette compagnie est à banir, service plus que médiocre, repas in mangeable, si vous pouvez prendre une autre compagnie n hésitez pas.
    1 person found this review helpful 👍

  • 2/5 Edith A. 2 years ago on Google
    (Translated by Google) I want to call to find out about a PCR test or not to enter the airport and reach Brussels next week .... we pick up, and then we do not answer !!! It is still very boring during the sanitary period not to be able to have practical information !!! (Original) Je veux appeler pour savoir ce qu il en est d un test PCR ou pas pour rentrer dans l aéroport et rejoindre Bruxelles la semaine prochaine....on décroche, et puis on ne répond pas !!! C est quand même très ennuyeux en période sanitaire de ne pas pouvoir avoir de renseignements pratiques!!!
    1 person found this review helpful 👍

  • 5/5 Aly Diab D. 8 months ago on Google • 24 reviews
    Experience pretty smooth from the phone to the office. Customer care services pretty good. Kudos! Very looking forward to flying with them so that I can make a final opinion.

  • 5/5 Adama B. 4 months ago on Google • 13 reviews
    Very nice people working over there.

  • 5/5 Metroways D. 3 years ago on Google • 4 reviews
    there staff I like so much these parsonne so helpful realy

  • 5/5 Islamo-pro D. 3 years ago on Google • 4 reviews
    Exact

  • 5/5 Areva P. 1 year ago on Google • 3 reviews
    Very helpful customer service, especially BA Dakar office

  • 1/5 Salimata C. 9 months ago on Google • 3 reviews
    Agent at the airport counter (the woman) was very unpleasant, almost disrespectful to us. Had racist behavior.

  • 4/5 Amadou Thierno D. 3 years ago on Google
    (Translated by Google) Good travel agency with direct online communication (Original) Bon agence de voyages avec communication directement en ligne

  • 5/5 AISSATOU S. 1 year ago on Google
    (Translated by Google) The woman on the phone is correct and welcoming. I am very satisfied (Original) La femme au téléphone est correcte et accueillante. Je suis très satisfaite

  • 1/5 Y. d. 1 year ago on Google
    Long délai sur les indemnisations pour report de vol

  • 1/5 Lamine G. 2 years ago on Google
    (Translated by Google) 72 hours that I try to reach you but the phone rings empty it is about your representatives in Dakar it is catastrophic the worst they did not even try to call me back apart from that punctual planes nothing to dh service to edge (Original) 72 h que j’essaye de vous joindre mais le téléphone sonne à vide il s’agit de vos représentants à Dakar c’est catastrophique le pire ils n’ont même pas essayer de me rappeler à part ça avions ponctuel rien à dh service à bord

  • 2/5 Placide M. 2 years ago on Google
    En cette veille de Maouloud, j'essaie de les joindre , en vain.

  • 1/5 Ecole E. 5 months ago on Google • 2 reviews
    LAMENTABLE!!! Flight diverted without informing passengers, tripling of flight time compared to the planned duration, no meals or drinks served (apart from a very small bottle of water) and non-existent customer service which refers to a website which does not meet its responsibilities! Take an AIR FRANCE FLIGHT between Brussels and Dakar, you will clearly see the difference!!!


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