5/5 Justin D. 4 months ago on Google
I
am
giving
a
5
star
review
of
this
hotel
even
though
I
did
not
stay
there.
Why?
Because
the
service
I
received
helping
me
with
all
my
arrangements
&
then
the
sad
cancellation
due
to
an
accident
was
incredible.
Everything
was
so
efficient
starting
with
the
reservation
directly
on
their
website
-
really
easy,
very
clear,
and
one
had
full
confidence
in
the
booking
&
price.
Next,
using
my
French
I
learnt
at
school
plus
bing
translator,
I
wrote
to
reception
to
arrange
a
transfer
from
the
airport.
I
was
so
impressed:
Germaine
responded
fast
and
again,
I
had
full
confidence
everything
was
correctly
arranged,
even
when
I
was
muddling
up
the
flight
details
and
had
to
write
more
than
once.
Finally,
my
wife
had
an
accident
and
we
had
to
cancel
the
reservation
-
Germaine,
Louise
&
their
colleagues
in
reception
were
so
kind
-
they
really
showed
empathy
with
our
sad
situation
and
were
very
efficient
cancelling
the
reservation.
Throughout
the
whole
experience,
I
really
got
the
sense
that
the
team
at
L’Adresse
really
care
about
people.
They
have
a
strong
sense
of
service
and
making
their
guests
feel
comfortable.
I
was
so
impressed
and
want
to
thank
all
the
team
for
making
it
such
an
easy
experience
and
for
such
excellent
fast,
clear,
and
reassuring
service.
Wonderful!
Merci
beaucoup!
[I
have
rated
the
rooms
and
location
as
5
star
as
I
was
worried
that
putting
zero
stars
would
drag
the
average
scores
down.
Although
we
did
not
stay
there
our
extensive
research
suggests
it
is
a
very
pleasant
part
of
Dakar
in
which
to
stay,
near
the
UN
building,
and
more
relaxed
than
being
in
the
centre
-
yes,
you
need
a
taxi
to
get
to
the
centre
of
the
city,
but
this
is
probably
worth
it
for
a
nicer
location
in
which
to
stay.
The
rooms
also
look
very
good
-
I
feel
confident,
given
our
detailed
research
providing
5
stars
for
the
rooms]