5/5 Anna K. 1 year ago on Google
My
best
client
experience
ever!
I
am
a
loyal
client
of
Accor
and
visited
a
couple
of
MGallery,
Pullman,
and
Sofitel:
Geneve,
Rennes,
Toulouse,
Lyon,
Strasbourg...
The
best
MGallery
I
have
seen
so
far.
Maybe
I'll
go
into
details,
I've
been
working
at
LVMH
HQs,
and
I
believe
that
luxe
is
all
about
details.
I
think
that
behind
scenes
of
this
hotel,
we
can
find
a
great
manager,
because
the
team
works
perfectly
well
with
each
other.
As
a
client,
I
saw
a
dream
team
who
puts
in
the
center
clients
and
works
hard
to
provide
the
best
service
by
helping
each
other.
It
is
not
possible
without
a
great
manager
who
recruits,
trains,
and
develops
his
team!
Bravo
Pre-check-in
communication:
accessible
communication
with
hotel
staff
via
email.
I
asked
for
their
assistance
with
the
dinner
reservation,
but
I
did
it
at
the
last
minute.
The
restaurant
was
fully
booked,
but
the
team
communicated
it
nicely
and
shared
great
restaurants
nearby.
Valet
parking:
friendly,
efficient,
and
super
fast.
Check-in:
I
made
my
online
checking,
and
my
dossier
was
already
ready,
and
the
room
was
waiting
for
us
(it
was
an
early
check-in).
It
took
a
couple
of
minutes
to
receive
the
keys.
Our
Accor
Gold
card
benefits
were
waiting
for
us.
It
was
great!
Communication
was
excellent:
friendly,
straightforward,
caring
attitude.
Adore
it!
In-room
amenities:
we
had
absolutely
everything
we
needed.
Take-away
cups
made
me
smile
because
I
adore
détails
like
this.
Room:
perfect.
It
was
big
enough,
with
an
outstanding
view.
Excellent
design
with
a
meaning!
Room
service:
delicious
dishes
and
fast
service.
Bar:
lovely
service