1/5 Sarah E. 1 year ago on Google • 13 reviews
Where
do
I
start,
it
was
awful
and
so
bad
we
did
not
feel
safe
enough
to
stay
-
I
have
never
had
an
experience
like
it.
I
should've
known
something
was
wrong
because
over
the
few
months
since
we
booked
the
hotel
failed
to
answer
various
emails.
I
just
wish
we
had
not
just
relied
on
Booking
dot
Com
reviews,
but
checked
here
and
other
places
before
we
booked.
When
we
got
to
the
hotel
the
room
wasn’t
ready
and
the
hotelier
said
our
three
bank
cards
had
been
declined
and
he
wanted
cash.
We
had
heavy
bags,
the
weather
was
in
excess
of
30
degrees
and
we'd
been
on
the
road
for
hours.
We
have
evidence
that
all
our
card
companies
confirmed
no
attempt
to
take
payment
was
ever
made.
This
raised
big
fraud
concerns
which
my
card
company
agreed
with.
The
hotelier
didn't
appear
to
like
that
I
called
my
credit
card
company
rather
than
get
cash
out
and
started
to
talk
over
my
call
and
made
gesticulations.
I
had
to
raise
my
hand
to
ask
him
to
stop.
Because
the
booking
was
guaranteed
by
credit
card
we
felt
sure
he
was
trying
to
defraud
us
and
get
two
payments
(one
in
cash
and
one
via
Booking
dot
com).
We've
since
discovered
this
sort
of
thing
has
happened
before
leaving
customers
out
of
pocket.
The
hotelier
was
rude,
arrogant
and
aggressive
-
stomping
around,
closing
doors
and
rattling
keys.
He
was
utterly
dismissive
&
rude
when
we
asked
if
his
card
machine
might
be
broken.
It's
always
possible
one
card
might
not
have
worked,
but
there
an
attempt
would
have
been
visible
by
the
credit
card
company
and
there
was
nothing.
But
for
three
cards
from
three
separate
banks,
all
functional
and
with
credit
feels
extremely
dodgy.
There
hadn't
been
a
problem
with
any
of
them
before
visiting
this
hotel
and
there
wasn't
after.
Booking
dot
com
have
been
useless
when
we
called
for
help
leaving
us
feeling
very
unsafe
in
this
man's
company,
not
least
because
of
the
hotelier's
aggressive
behaviour
towards
us.
I'm
utterly
shocked
that
Booking
dot
Com
advertises
this
hotel
when
the
numerous
reviews
and
complaints
are
taken
into
consideration
-
it
appears
the
hotel
has
a
long
standing
reputation
for
taking
too
much
money,
not
having
rooms
ready,
bed
bugs
and
turning
families
away
late
at
night
from
rooms
already
paid
for.
I'm
surprised
Dijon
council
hasn't
closed
them
down
to
be
honest.
We
didn’t
feel
safe
with
this
man,
so
we
were
forced
to
find
another
hotel
-
sadly
three
times
the
price,
but
the
staff
were
lovely
and
actually
opened
up
rooms
they'd
closed
because
of
potential
noise
from
a
party.
They
were
extremely
shocked
at
how
we
had
been
treated.
Booking
still
want
the
full
cancellation
fee
from
us
despite
the
awful
service
and
potentially
fraudulent
behaviour
of
the
hotel.
Next
steps
is
legal
advice
and
a
report
to
the
French
police
and
the
council
in
Dijon
about
the
hotel
which
left
us
out
of
pocket
and
delayed
our
holiday
in
Dijon.
I
have
absolutely
no
trust
in
this
hotel
or
Booking
dot
com
whatsoever.
We
would've
been
safer
sleeping
in
our
car.
I
just
hope
I
never
experience
anything
like
this
again.