UPS Country Office & Express Shop image

UPS Country Office & Express Shop

Corporate office Courier service

One of the Most Reviewed Corporate offices in Doha


Address

92 D Ring Rd, Doha, Qatar

Website

www.ups.com

Contact

+974 4011 9600

Rating on Google Maps

4.10 (699 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7 AM to 3 PM, 7 to 10 PM
  • Wednesday: 7 AM to 3 PM, 7 to 10 PM
  • Thursday: 7 AM to 3 PM, 7 to 10 PM
  • Friday: Closed
  • Saturday: 7 AM to 3 PM, 7 to 10 PM
  • Sunday: 7 AM to 3 PM, 7 to 10 PM
  • Monday: 7 AM to 3 PM, 7 to 10 PM

Featured Reviews


Frequently mentioned in reviews: service (32) customer (16) package (10) delivery (9) company (7) items (7) services (7) days (7) call (7) parcel (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nasser Al M. 3 years ago on Google
    Had the worst experience I ever had in a shipping company before, the people there where so unprofessional and overwhelmed. My advise for UPS is to change the company that represents them in the country. For now stick to Aramex or DHL.
    6 people found this review helpful 👍

  • 1/5 STEPHIN j. 2 years ago on Google
    Don't even think sending your valuable items through this courier services. They may gets damaged. And ask more money while sending and receiving the items. Very unprofessional and unethical services they are giving. There are so many other couriers which are providing less expensive with great care. Don't go with this service.
    5 people found this review helpful 👍

  • 1/5 SUFIAN A. 2 years ago on Google
    Poor service if you you are outside Doha. They hold the package for days before sending it. When call them to enquire about the package they don't give you the correct respond. They say will let you know and they do not. I strongly advice against it if you are outside Doha.
    2 people found this review helpful 👍

  • 1/5 Dr. Smitha P. 2 years ago on Google
    Very poor customer service. I had to call many times to just track my parcel( which isn't delivered till now). The coordination between the agents who attend the phone and driver is nil I suppose. They never bother to call back the customer incase the call got cut while having a conversation. And it takes ages for someone to attend the phone. I tried to call and inform them that I won't be at the delivery address always as it is a business center. I tried to help them by informing them my working hours . But their attitude is just cold. Plus no driver called me on Thursday to inform me the status of my parcel before they conveniently delayed it.
    2 people found this review helpful 👍

  • 1/5 Muhammed T. 4 years ago on Google
    Bad customer service, don't deliver on time, and keep making excuses for not delivering. I had to drive myself to pick up the package!
    2 people found this review helpful 👍

  • 1/5 Togy W. 3 years ago on Google
    The service is so substandard. I have used their service to ship some items and its been two weeks I am still waiting for the items. The company is not even providing me an update on the current status of the shipment. As per the information from their staff, the items was in Qatar customs for two weeks, even after providing the required documents. This is the first time I am using this service and it became a nightmare and made to decide to not to go ahead anymore. I strongly recommend to use DHL over UPS.
    2 people found this review helpful 👍

  • 1/5 Wise N. 2 years ago on Google
    UPS please change it as delay service. From India to doha I get parcel through DHL within 3 days but almost 7 days passed away u have not yet deliver my parcel . Waste of time and money. If u are in the place of delivery items plz be responsible that we have paid u to deliver things as soon as possible. Most of eatable items has been spoiled because of ur delay service. I am not even like to give that one rating that much worst service I felt.
    1 person found this review helpful 👍

  • 5/5 Grace K. 1 year ago on Google
    Excellent customer service. Staff were friendly and efficient . Thank you
    1 person found this review helpful 👍

  • 3/5 WISDOM M. 1 year ago on Google
    Mr Sean, gave excellent customer service. However my parcel was to be delivered in 3 days but delayed for additional 4days. Also, your contact phone numbers on the web are only answered by answering machine. This gives a very poor face to your services.
    1 person found this review helpful 👍

  • 1/5 Mena M. 1 year ago on Google
    Very bad service u cannot reach call Center and on addition the don’t give u a definite date for delivering for medical sample test knowing it is important to get the exact date
    1 person found this review helpful 👍

  • 5/5 Abdrahman A. 1 year ago on Google
    Excellent experience very fast and efficient I'm very happy that I decided to go with UPS from my shipment
    1 person found this review helpful 👍

  • 5/5 Taha A. 1 year ago on Google
    Loved it. Fast and easy. The person at the reception was very polite and humble and helpful..
    1 person found this review helpful 👍

  • 5/5 Kate _. 2 years ago on Google
    Thanks for your wonderful service always. Your customer service has been so wonderful. I got my packages on time with the help of the customer service and especially the receptionist Mr. David. My packages arrived even before the given arrival date. Follow up with the package and ensure delivery with any damage. Excellent job 👍👍👍.
    1 person found this review helpful 👍

  • 1/5 Basma A. 2 years ago on Google
    Omg the worse customer service I've ever ever witnessed in my life. They just don't want to work. And I'm talking about 3 bad I mean very bad experience from ups qatar. All of then were based on the poor poor customer service not to mention their rudeness. Seriously another level
    1 person found this review helpful 👍

  • 4/5 Belal D. 2 years ago on Google
    Good service They need to be little faster

  • 4/5 Coleen F. 7 months ago on Google
    Vry quick n organised david and rihaas! Good job guyz see u soon again for more shipments.🙂🙃

  • 5/5 Is1999 m. 3 months ago on Google New
    I have met the most respectful and helpful and kind people. Mr Jonaid and his team were amazing and beyond description. God bless Mr jonaid for offering to assist me with my complicated situation. Mr jonaid thank you again for finding solutions for my inquiry and wish you blessed life.

  • 5/5 Madeena R. 9 months ago on Google
    I am glad to say that Junied is really helpful and gave great support

  • 5/5 Ryan B. 11 months ago on Google
    I'm really impressed and amazed by the accurate informations and high class customer service delivered by Miss NOOR through the phone , i would highly suggest a pay raise or a promotion to encourage this lady to keep representing UPS Qatar in such professional way .

  • 5/5 Tharu M. 8 months ago on Google
    Best Service And Quick service They have good customer relationship Really happy with there service ❤️❤️

  • 5/5 MADAM BECBEC B. 8 months ago on Google
    Thank you to all staff in ups my box arrived on time God bless (Japan )Doha to Japan kasuga Fukuoka safe 🌈

  • 1/5 BUZZY BEE V. 1 year ago on Google
    Don't even bother.. they are very lousy.. I lost my document with this people.. do mot take a risk

  • 1/5 Anonymous 1. 4 months ago on Google
    Worst service and worst coustmer service wouldn't recommend to anyone I only used them twice because my website only use there service and only them

  • 5/5 Chris H. 1 year ago on Google
    My package was late and Sean at the main desk was so helpful calling his colleagues in customs to help get my package out and in my hands within hours instead of days. Very satisfied customer.

  • 1/5 Nagoor M. 1 year ago on Google
    One of the worst delivery I ever had. The delivery man was rude and did not deliver the courier at my place. He was not fimiliar with the location and wait for delivery. I had to go to another place to collect my delivery from him. He refused to disclose his name and later came to know as Ganesh. Although the customer service was good while complaining, I will never recommend anyone to use this service.

  • 5/5 L. Fenosoa R. 1 year ago on Google
    Good services on site ,but call center no one reply.

  • 5/5 Yulien C. 1 year ago on Google
    UPS's customer service is outstanding, compare to DHL or Fedex. Very helpful and clear information! Thank you so much!

  • 2/5 Stelian D. 1 year ago on Google
    For a package weighing 300 grams I paid 3 times what I usually pay for FedEx or TNT, including an admin fee, which other companies do not have. Last time I use this company I hope.

  • 1/5 Shifa D. 1 year ago on Google
    I WILL NEVER use your company EVER AGAIN! If I have to pay MORE to use someone else I will have NO issue to do so.. I highly suggest everyone to use someone else for Shipping. Also the customer service in Qatar branch is very bad and unprofessional

  • 3/5 Charles V. 2 years ago on Google
    I will give them three stars. I had to contact them to have my parcel delivered Their services are not world standard

  • 3/5 King B. 1 year ago on Google
    Ups stands for : United Parcel Service Inc. operates as a logistics and package delivery company that provides supply chain management services. Its logistics services include transportation, distribution, contract logistics, ground freight, ocean freight, air freight, customs brokerage, insurance, and financing 💯 As a Company I suggest to give it a try 👍🏻 Personal - it’s a little expensive for me 🙃 Do follow me here for more reviews ✅

  • 5/5 Flory Fe E. 2 years ago on Google
    The customer service is excellent ! 👍 I received my parcel in good condition. Keep it up! 👍 By the way, Mr. David has been a tremendous help. Thank you.

  • 1/5 nasrine a. 2 years ago on Google
    Worst service ever. Their Incompetent team used a 40feet container furniture invoice to clear one single furniture item which led in huge custom fees. They don’t even know what they are carrying, they don’t know how to fix issues or how to apologize to their customers. It’s been 15 days and I am still waiting for this item to be delivered.

  • 5/5 Bhupendra J. 2 years ago on Google
    Excellent service rendered by UPS to handle an urgent personal shipment to India. Fantastic job by Shahbaz and team. Much appreciated. Thank you.

  • 5/5 daka el i. 2 years ago on Google
    To be honest, I was surprised to see so many negative reviews! I have had great experiences with UPS so far, but I want everyone to know that I order from Amazon. My package arrives earlier than expected every time which is amazing! Very friendly delivery drivers and package is handed very well. For me, UPS is the best shipping company, especially if you are ordering from Amazon.

  • 5/5 Shanu O. 1 month ago on Google • 1 review New
    excellent


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