Bridge Inn Hotel image

Bridge Inn Hotel

Restaurant Bar Meal takeaway Pub Pizzatakeaway Bistro

Refurbished 1890s pub offering sports on TV and a children's play area, plus hearty bistro meals. People often mention service, great, staff, meals, amazing, friendly, night, kids, meal, Juliette,


Address

1425 Plenty Rd, Mernda VIC 3754, Australia

Website

www.thebridgeinnhotel.com.au

Contact

+61 3 9037 1800

Price rating

$$ $$

Rating on Google Maps

4.20 (1.8K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 AM to 1 AM
  • Thursday: (Anzac Day/Anzac Day), 10 AM to 1 AM, Hours might differ
  • Friday: 10 AM to 3 AM
  • Saturday: 10 AM to 3 AM
  • Sunday: 10 AM to 1 AM
  • Monday: 10 AM to 1 AM
  • Tuesday: 10 AM to 1 AM

Featured Reviews


Frequently mentioned in reviews: service (36) great (24) staff (22) meals (19) amazing (15) friendly (15) night (15) kids (12) meal (12) Juliette (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ian B. 1 year ago on Google
    We were very pleasantly surprised by the quality of food served after having disappointing experiences elsewhere. There was actual garlic on the garlic bread for a start, the chicken parma and burger were delicious and the chips were perfectly cooked and seasoned nicely. It would be handy if you could select No Salad on the phone ordering app but otherwise it was really nice. The staff were very nice as well and our son loved the big play area. We will return.
    4 people found this review helpful 👍

  • 5/5 Trent B. 2 months ago on Google • 25 reviews New
    Have always enjoyed our visits here, service was exceptional by Sabrina, food was top shelf (Buffalo Parma was amazing) as was all the meals. Seating near the kids play area is plentiful, but requires booking in prior. Above average portion size of Seniors meals, cake service for the byo cake was brilliant. Cannot fault it at all.
    1 person found this review helpful 👍

  • 5/5 Patricia T. 1 year ago on Google
    My family and l had fantastic service for 9 people who were celebrating my husbands 72 birthday. Our host, your staff member, "Cody" went above and beyond, nothing was too much trouble and her efforts were greatly appreciated by all. The food was also fantastic, we all left the bistro, pleased with the meal and Cody looking after us. If there is an employee of the month? Copy has 9 votes. Patricia
    3 people found this review helpful 👍

  • 5/5 Laura V. 2 months ago on Google • 18 reviews New
    Quality food as always. Our 3 girls just love the play area and enjoy making friends. Sabrina was our host tonight and was so accomadating. Nothing was an issue with our requests.

  • 1/5 Ally A. 2 months ago on Google • 5 reviews New
    I have been to this bistro twice with my family. (Not my choice) The first time, one of the waitresses spilled garlic sauce all over me, didn't apologise, walked off, went to the kitchen and laughed while my family and I could clearly see, and WE had to clean the mess because she never came back. The second time, I ordered my meal and specified I'm allergic to onions, and after waiting almost 30 mins for my food, the chef covered my meal in fried shallots 🤦🏻‍♀️ This place is a joke. Go to Billy's across the road where they have GOOD service.
    1 person found this review helpful 👍

  • 3/5 KJ 6 months ago on Google • 14 reviews
    Been a while since we visited. A little disappointed in the tiny menu. Also not a great start to our evening with the team member who first met us didn’t appear to be impressed when we mentioned we would prefer not to order using the QR code. Kids from the middle section racing back and forward (squealing) also added to our lack of enjoyment. My husband’s Parma was lovely though the “salad” it came with just passed. My Caesar salad nothing to write home about. The only thing that saved this from being a 1 or a 2 was the attention of the very sweet Juliette. She was friendly and attentive and arrived at our table each time with a smile. Please congratulate her on her beautiful customer service. Won’t rush back though. Nothing positive stands out other than Juliette

  • 5/5 Libby S. 6 months ago on Google
    Enjoyed our meal this evening. Staff were courteous and prompt. Starter of 3 dips served with plenty of bread which was great. Steak was cooked well and good quality and musjrom risotto was full of different mushrooms. Was busy but the service was good.
    1 person found this review helpful 👍

  • 4/5 Tom S. 8 months ago on Google
    First time eating here and I was very impressed with the award winning chicken parmigiana. My wife had the pork ribs and she also was happy with the taste. Very comfortable seating in the bistro and the heating was appreciated on the cold winter night.
    1 person found this review helpful 👍

  • 5/5 Simon B. 5 months ago on Google • 13 reviews
    We had a dinner tonight for a family member’s birthday, 12 of us in total (table 37 of the owners are reading this!). The food was great - large portions, well cooked (the steaks were great!), timely and all came out within a few minutes of each other. The highlight though was the staff. All staff tonight were very helpful and very pleasant. Despite being a busy Saturday night, they were quick but we didn’t feel rushed, they repeated orders back to us to ensure accuracy, and were happy to help with anything we needed. Would definitely recommend.

  • 2/5 Heather S. 10 months ago on Google
    Meal was fantastic. Unfortunately leftovers are not permitted to be taken home "We are not licenced for takeaway" was the response when I asked for a container to take leftover food home. I thought reducing waste and being more environmentally friendly was a good thing. I won't be going back to an eatery that doesn't support less waste
    1 person found this review helpful 👍

  • 3/5 Letitia T. 2 months ago on Google • 12 reviews New
    Shout out to Sabrina and Sujata and their amazing customer service. They were taking orders, delivering meals, clearing and cleaning tables, making drinks, managing bookings and walk-ins - all with a smile on their face. Though they were doing an incredible job, a third person would have helped them greatly. With a full restaurant, there really needs to be an extra person on the bar during peak times rather one staff member juggling both stations. Thank you ladies for a lovely evening and finding us table 😁😁 Five star service, but 3 star food.

  • 4/5 Kellie-Marie C. 2 months ago on Google • 12 reviews New
    Confusing when booking online. I booked the bistro thinking it was where the main playground is only to find out that's the lounge area and was seated out the back away from the main playground. In future I will call to book to make sure I seat in the correct area. Great food 👍

  • 5/5 Person of I. 5 months ago on Google • 9 reviews
    My partner and I visited the Bridge Inn Hotel for an impromptu dinner. Juliette was our host, she was friendly happy and had a lovely smile. We both had a Caesar Salad. The serving size was substantial too. We thoroughly enjoyed our dinner and the service from Juliette. ps… my partner loves the name Juliette 😊

  • 1/5 Ann S. 4 months ago on Google • 6 reviews
    Went this week. Desert was good and wine was generous. However the $49 steak was one of the worst I have ever had. If we did not have an overseas visitor with us that was staying for a quick stay over I would have sent it back. It was thin dry and so over cooked, medium rare with not even a hint of pink in most of it 'Cooked to your liking' that's a joke, a $49 joke on me..... We came on a recommendation and when I booked the person I spoke to said the food had really improved over the last 4 mths...really...

  • 1/5 Dean M. 3 months ago on Google • 4 reviews New
    Food in bistro was good. Drinks service was hopeless. No staff to clear tables. We cleared our own. . Was warm day and A/C was not working. So hot. They left doors open which let flies in.

  • 5/5 michael c. 2 months ago on Google • 4 reviews New
    Food was really nice across the board and Jaime was really friendly and well organised. Haven’t been for a while so was really nice and we will definitely come back

  • 5/5 Rob G. 1 month ago on Google • 3 reviews New
    The food was amazing, but what made our visit especially unique was the impeccable service from Sabrina :). The staff were so friendly and providing, without exaggerating probably the best service I've ever had dining out. Sabrina was absolutely amazing and we hope to see you again when we revisit in the very near future! Thanks for a truly amazing evening! :)

  • 5/5 Marg S. 3 months ago on Google • 3 reviews New
    A very big thank you to Sabrina for your outstanding service. She was very friendly, polite and professional. As it was a hot day, she very kindly brought over a bottle of water to our table straight away. A lovely lunch was served in the lounge. The winner of the 2023 chicken Parma is well deserved. 🥇

  • 3/5 Donna B. 4 months ago on Google
    All meals were lovely except for the Asian salads. Chicken was tough and too much cabbage / salad. Our host Alysha was fabulous and provided great customer service. Overall a great night.

  • 5/5 Lauren M. 5 months ago on Google
    We visited the Bridge Inn tonight for dinner and had the wonderful waitress Juliette looking after us. The meals were delicious and Juliette made our dinner out so comfortable. Highly recommend!

  • 5/5 brock m. 5 months ago on Google
    Had such a great night for Halloween tonight. The kids had an absolute ball. All of our meals were delicious as always. We had the surf and turf, snr steak with seafood sauce, spaghetti marinara and a kids meal. All meals were cooked to perfection. Thank you for the wonderful service Cody, Gemma, Ally and Jaime. Highly recommend

  • 5/5 lita c. 5 months ago on Google
    Didn’t book but Jamie still got us a table for 3.Juliette took our order drinks & food so quick & amazing 1 was vegan perfect. Juliette returned to make sure all was fine so lovely to see. Lovely staff & pleasant nature. Ty Lolita Cooney

  • 5/5 Reviewitwithme 3 months ago on Google New
    Fantastic meals at a reasonable price. Service was fantastic. Clean and beautiful place. We had a lovely person called Alysha serve us. Thank you all at Bridge Inn Hotel.

  • 5/5 Shanae H. 5 months ago on Google
    Great food and amazing service! Giorgia, Sujata and Eloise are such lovely ladies! They went above and beyond to assure we had a wonderful dinner, and even squeezed us in without a booking! Wonderful girls and wonderful service, highly recommend!

  • 5/5 Ray M. 3 months ago on Google New
    Haven't had a bad meal yet. The parmas are the best. The staff are a delight. In the bistro, bar and gaming room. The security staff too are pleasant and welcoming.

  • 5/5 Faye B. 6 months ago on Google
    We had a function today at the Bridge Inn, the food was absolutely delicious and the service was impeccable. A huge shout out to Eloise, Juliette, and Krysten. And compliments to the kitchen staff for the wonderful food. Thank you Ben and the Bridge Inn team

  • 1/5 Jay M. 3 months ago on Google New
    Come here all the time, would have been nice if the girl took our order served with smile. She wanted to polish cutlery more than anything in the world and reluctant to serve us. Upon adding additional items, she made a wierd face. Literally we didn’t want to stay there anymore.

  • 3/5 Adriel R. 6 months ago on Google
    Went with my Parents and took advantage of the seniors menu. We got the fish and chips, schnitzel, steak and calamari as well as a main of pork ribs. Everything was fine. Nothing overly standout and the chips were cold on a couple of plates.

  • 5/5 Jaryd C. 7 months ago on Google
    We had an amazing lunch and exceptional service from our server Krysten. She went above and beyond to make sure we were satisfied with our meals and experience. We will be back.

  • 1/5 Leanne S. 7 months ago on Google
    Over a hour wait for a Parma, staff all over the place, asked to speak to a manager and was told they are too busy on the ‘pass’ dealing with food. I’m sorry but your running a hotel this should include dealing with customers issues throughout the whole venue not just handing out food. I’ve worked in hospitality for over a decade and never seen such a poorly ran venue.

  • 1/5 Nick and Diana S. 7 months ago on Google
    - Waited over an hour for our meals. - customers that arrived after us got their meals first. - had to go and collect our drinks from the bar - kids meal comes with a soft drink but was charged $5 for it. No one told us Fanta was not included in the flavours when we ordered. When we questioned it, nothing was done about it. - No manager or supervisor taking responsibility for mistakes.

  • 5/5 Bruce R. 11 months ago on Google
    Our family celebrated our daughter’s 50th birthday in the Lounge on Friday night 12th March. The Lounge and bar staff were absolutely wonderful, extremely friendly, nothing was too much trouble for them. They truly made our night a great success due to their total Professionalism. Congratulations ladies on a job extremely well done. The chef did an awesome job also, the meals were delicious. Congratulations to all involved 👏👏

  • 5/5 marilyn s. 1 year ago on Google
    Food was great. Big serves. The slow cooked brisket was delicious. Everyone at the table enjoyed their meals. Sorry, didn't get photos. Staff were very friendly and accommodating. Highly recommend.

  • 5/5 Sarah F. 1 year ago on Google
    Great pub food in nice surroundings. Separate area for families with small kids (indoor play area). Plenty of gluten free options. Can order on table through QR code or request table service (we did both and it was great to order more drinks whenever you wanted!). Will definitely be coming back.

  • 5/5 Nics R. 1 year ago on Google
    We have been here for dinner as a couple a few times recently and always been happy with food and service. So we chose it to have a small group for a family celebration in the bistro on a Saturday night. I cannot praise this venue enough. The bistro is away from the childrens play area and definitely not noisy. All the staff went out of their way to help, nothing was ever too much trouble and they were genuinely happy and accommodating at all times to ensure that the celebration went well for us. Huge shout out to Cody who served us on the evening, what a shining human!. We all ordered different meals, which were served quickly and everyone spoke highly of their choice. As a local venue it’s a great choice for service, food and value.

  • 4/5 Tim M. 1 year ago on Google
    The staff here are always great, Dani especially. Even on a day when they are short staffed they take care of the patrons. The food is pretty good, the steaks aren't from great cuts but they are cooked well. Parmas are massive! The pie is outstanding too. They have an awesome indoor playground for the kids as well.

  • 4/5 Jacqueline B. 1 year ago on Google
    Been here a few times now. Food is consistently hot, yummy and filling , not to mention well priced. Today we had to wait a little longer than we would have liked for one meal and our entree to come out, but props to Adele for coming to the rescue and making sure we were taken care off.

  • 3/5 Wendy G. 1 year ago on Google
    Took my mum here for lunch which was a little disappointing. Steak was tough, Thai beef salad left a lot to desired. Fish and chips were nice. Cheesecake was very bland and pav was very sweet and had not much topping. Service was lovely so it was a shame.

  • 5/5 Gail R. 1 year ago on Google
    Lovely meals very fresh beautiful (not frozen fish) Staff in bistro were very friendly and very accommodating. Meal prices very reasonable and a good size feed. Gaming room staff very pleasant and accommodating also nothing was too much trouble. Do yourself a favour and give it a crack you won’t be disappointed.

  • 5/5 K De W. 1 year ago on Google
    Went for dinner with a friend and it was fantastic! After being seated, we were a bit cold next to a window so the staff offered to move us to a warmer, cosier spot. Food came out so quick and was delicious. The staff and level of customer service was excellent and Bailee was a standout! Thanks, will definitely be returning.

  • 5/5 Marty S. 1 year ago on Google
    The meals were all fantastic and the price was very cheap for the quality and quantity! I made a mistake ordering the kids meals and I asked and confirmed from it from the emailreceipt that I hadn’t actually added it! However Eloise say order it and I’ll go get the chief/cooks to start and to lookout for the order - even before it is finished ordering it. It was out in (seemed like seconds) Eloise was our waitress and she was very politely, helpfully, quick and very professional - she made the night easy and a joy to stay and enjoy the food and drink.

  • 5/5 Bethany D. 1 year ago on Google
    Had a friend Xmas get together while we we're all free, Jess was amazing all night and made sure we all well looked after. Been a while since I had service so attentive and bubbly. Can't wait to see her earrings next time I visit

  • 5/5 Betty Z. 9 months ago on Google
    We had an exceptional night with great service and food. A special mention to Zoe who was absolutely amazing!! She provided us with the most amazing service, so friendly and attentive. She really made the night great. Thank you Zoe

  • 5/5 Nellie H. 10 months ago on Google
    A big thank you to Ben and the team at Bridge Inn. We had my father in.laws Wake there a few weeks back and they were absolutely wonderful. We had organised platters of food and each and every dish was delicious even the guests all commented. We would recommend this a any future venue to hold a event at. Once again thank you From Nellie and Lucas Cummings

  • 5/5 Mr W G. 3 months ago on Google New
    Had New Year Day lunch at Bridge Inn Hotel. Very pleasant experience, great food & drinks. Was looked after by Sabrina & Sujata. They are a credit to the hotel and I received friendly and attentive service from them both. Would happily return again.

  • 5/5 Steven M. 8 months ago on Google
    Thank you Adele and your wonderful staff. You all made this evening a great memory. We were a big group and everyone enjoyed their meal. The customer service was fantastic.

  • 5/5 Gemma W. 7 months ago on Google
    Had my daughters 1st birthday in the bistro function area over the weekend and it was fantastic. We ordered some platters from the catering menu which were delish… Special shout-out to Krysten - you were amazing, from helping us set up to always checking in to see if we needed anything & if everything was okay and even offering to help pack up, you were a superstar!! Will definitely be back for future functions :)

  • 1/5 Fatih A. 7 months ago on Google
    Ordered medium rare porterhouse steak, it was uncooked and the vegetables hard as a rock. Wasn't satisfied with my meal at all. However tap beer was good.

  • 1/5 Mel W. 7 months ago on Google
    Disgraceful. Terrible service. Do not expect any variation to the menu. You will be told absolutely not and be forced to pay for food you do not want and will not eat. There are so many nicer establishments in the area that deserve your money and will offer much better service. Don't bother with this place.

  • 5/5 Jaz M. 8 months ago on Google
    Food was quick to come out for the kids, very impressed with the specials menu. Thanks again to Rochelle and the team for the great customer service!

  • 5/5 Tara L. 8 months ago on Google
    We recently enjoyed a delicious meal at the Bridge Inn Hotel. We really enjoyed the vibe of this place and the food was very reasonably priced. We were served by Zoe who was friendly and attentive which always makes you feel welcome at a new place. We will be back :)

  • 3/5 Christine H. 8 months ago on Google
    Didn't allow to make a small change to a meal. The staff member went to ask her manager who came to the table and she said NO. It was a small request just swap chips for mash potato. Which was on the menu with other main dishes. I felt it was not an unreasonable request. We were there as group of 12 . Won't be back.

  • 4/5 Maureen M. 9 months ago on Google
    Lovely staff very helpful. Everyone very happy with their meals. I had the rump steak medium it was very nice. Easy to get to dispute all the road works. Nice big car park. We all had a great time

  • 5/5 Lisa E. 9 months ago on Google
    We travelled here for dinner I just wanted to take a moment to appreciate these amazing employees Jaime, Paige, James & Eloise Without these wonderful People working amazingly together, there is no way I could see the flow of the restaurant being as efficient as it was that evening. It was incredibly busy and they were ever so kind and considerate to all of us guests on all tables that I could see 🫶 Thankyou so much guys and I hope you all get commended on your efforts from Management 💯👍

  • 5/5 Michelle F. 11 months ago on Google
    I had lunch with my mother,daughter and grandsons,was my grandsons 9th birthday, The meals were amazing, staff very friendly and service was very quick. 1st time and very impressed. I will definitely be going back again.

  • 5/5 Lana T. 1 year ago on Google
    Have dinner here frequently and can’t praise the team here enough. The outstanding service is what brings my family and I back time and time again. We are often greeted by Juliette who has impeccable customer service skills. I can go to many different pubs, but the team at this one is what keeps me here. Give them all a pay rise.

  • 5/5 Jessica K. 10 months ago on Google
    Had our party last night in function room upstairs. Was a great night. Staff were great on the night. Very attentive. Venue was great in dealing with and organising our party beforehand so it was perfect on the night. Was a seated function for 30 guests, including guests with allergies and 6 kids. Venue was very accomodating, even organising an extra table with crayons/paper for kids, very thoughtful. Great setup, delicious food...we will definetly be back!

  • 5/5 Leah W. 11 months ago on Google
    We had our sons 10th birthday here. The food was absolutely amazing. The service was even better and a special thanks to Kirsten our hosts for the evening she was so helpful and tended to our every need. Can’t wait to come back again. Thank you Bridge Inn

  • 5/5 Brennan B. 5 months ago on Google • 1 review
    Hi I recently had dinner here and one waitress in particular her name was Gemma I believe was very friendly and helpful. She was very kind to the old people on the table and was great at her job. Well done will definitely return in future

  • 5/5 Nicholas V. 2 months ago on Google • 1 review New
    Our favourite local restaurant to eat. The food is sensational. The kids have a ball . Sabrina is unreal she always goes above & beyond for our family.

  • 5/5 Sue F. 2 months ago on Google • 1 review New
    Today we had lunch for my daughters birthday. Could not fault anything. The food was great. Playground for kids, as always excellent. But most of all, a big Thank You, to the two lovely ladies who went above and beyond, to make our experience a memorable one.

  • 5/5 Alysha F. 1 month ago on Google • 2 reviews New
    Amazing food! Perfect service with a smile! Jess hosted us tonight and was very friendly and professional. Will come back just because of her! Made my day…


Call +61 3 9037 1800 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Food
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Dancing
    • ✓️ Cocktails
    • ✓️ Food at bar
    • ✓️ Hard liquor
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Outdoor seating

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