Robyn, the older woman with blonde hair, was yelling, screaming, and just in general rude. I was there 45mins early for a scheduled appointment because I needed to pick up my kids from camp. I waited until EVERYONE else in the lobby had been called back and then asked if I could be seen next due to the early kids camp pickup. "It doesn't pay to be here early. Show up at your appointment time." "Maam - I tried to change my appointment and the system wouldn't let me." Robyn screamed "I can't take you ahead of all of these other people!" (Mind you when we started the conversation I was the only one there and she could have had my blood drawn already instead of arguing with me) "ok, thank you, have a great day." At that she threw her hands up in the air "are you hearing this? Is everyone hearing this?" "Thank you have a great day." Then 15 minutes later she came back out and called my name. When I stood up she said "oh great- you!" Mind you this was AFTER my appointment time and I was literally the only person there. "I would prefer if someone else draw my blood" "Fine- but you'll wait another 30 mins" (panics as I think of my children waiting). "Ok- let's do this" "NO- I'm not servicing you! You can't come here and act like this! No one is servicing you today!" My husband had to go in and talk to her and then they agreed to see me. When I informed her I am also a phlebotomist she freaked out and suddenly started acting just a little professionally - especially when she saw the stat test that was ordered for me. They still refused to bill my providers account and ran my insurance. This woman has no business being in any medical field. She needs to work far away from other people. Her co-workers were mortified and refused to even talk to her and the other girl sweetly drew my labs and apologized quietly for her. Worst medical experience ever and quite honestly thats saying something. Do NOT go to this lab.

Out of 4 visits to this location only one was acceptable. The other 3 were completely unethical and I had interactions with terrible, unprofessional staff. I asked to use the restroom before bloodwork and the phlebotomist told me no because it would cut into her lunch break. I arrived without an appt to see if I could be on stand by today. They removed my name without telling me from the list. Refusing to let me wait and see if I could be seen. They are unethical, unprofessional and you can hear all employee conversations from the waiting room causing HIPAA violations often. I would like a response from cooperate on how they will resolve these issues.

I normally love Quest but this location sucks. My dr. ordered Covid testing so we could rule it out (I just had a sinus infection) and she yelled at me for not wearing a mask… yet had none to offer in the lobby of which I would have worn. I already didn’t feel good, and she then told me “she doesn’t even know why we do these tests” because all her patients are at risk. Trust me I know. I felt bad. But no need to kick me when I’m down. I am not returning to this location for future labs/tests.

Was 10 minutes late because of a wreck on 270 and was informed I got kicked out of the system and they were closing soon so no luck. Small business tip here ( help people get what they need even if it’s not always easy). No need to worry about ever seeing my burly face again I’ll never come back.

Simple and quick lab test at this location. The nurse who helped me is super cool and provided the instructions for everything. Make sure to check-in at the lobby and wait in the lobby for your turn. It looks like they are busy most of the days. So plan ahead.

Robin is so friendly and professional. Excellent customer service and very good at tracking blood. Thank you!

It was a scheduled visit, check-in was easy and contact free. Well maintained and clean. Wit limited staff they were able to offer great services.

Sherry was amazing. I have a phobia of blood draws and she made the experience quick and painless and was so sweet.